I Put more gas in the truck that it had at pickup and still trying to charge me.
MARK M
Customer Reviews for Climate Safe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Can be ran better equipment kept better operation looking better just the whole set needs to be restructured!!
PAUL BNothing. Everyone was very friendly and accommodating. Great crew working there.
LARRY SStaff was great, however had to go to several locations to pickup equipment.
ANTHONY BHelpful People and Place, they got me in a truck and I was able to buy the boxes and tape I needed straight from them. Thanks Climate Safe
Donavon SVery nice equipment, Very friendly lady Christina helped me with my rental.
Donavon Sthis location and employee is horrible! facility is dirty and dingy. need a tetanus shot just to go there. employee is rude and would not help when we broke down 5 miles away from picking up the truck. worthless!
Gerald KNothing. Great experience.
Rachele NGuy helped me get the unit connected. Seemed like he was perfect for the job.
Steve APatrick was kind and made sure my experience was a great one.
WANDA CService was great
Rodney BThe app doesn't work for this location. Staff very friendly and helpful
Andre OGood guy that runs the place
MIKE RN/C
Cleanon WReservation was for 9am when the place opened. We got there and there was no one there. Contacted U-Haul to see if they could get in touch with anyone to which they could not. Workers finally showed up around 930am. Service was extremely poor. We got done early with the truck and returned it within business hours but once again we were not was able to get a hold of anyone and once another customer let us enter the gate behind them we found out the office was empty and no personnel and doors were locked. Overall this has been the worse experience with UHaul and I will not recommend this place to anyone to use but as a recommendation to stay far away from it.
Bradley WTruck share 24/7 was a miserable experience that required a phone call for both pick up and drop off as the app did not pick up my location (despite having permission to do so) and I could not log into my account to drop off. The phone calls totaled 40 minutes, far exceeding what one would expect for picking up and dropping off a rental.
Nathaniel BGracias
SYBILINA HWaited about 45 minutes after our pick up reservation due to no one being in the office, they sent me out of the way to pick this truck up and costed me way more money, seems like a money grab, I asked for a mileage credit and was told no by U-Haul customer service, I would rate my experience a 5 out of 10, the truck however was in good shape and performed well.
Charles STruck had dead battery causing us to get a later start than planned.
Winona KGreat place. I used mobile pick up but still had to get the keys for the truck from an employee. I paid for a dolly and did not receive one. I thought it would be in the back of the truck but it wasn't. To I'mprove for the next customer make sure the customer has everything they paid for and agreed upon before letting them leave with the truck.
Akhadia CMake it more clear on where to go to obtain the printed lease.
Paul RClimate Safe was nothing short of AMAZING.. The owner and staff really care and your possessions are in good hands.. I really appreciate them and highly recommend ❤️🎈
crystal t | Overall ExperienceGreat service, quick hook up and on my way.
RUSTY BNothing to improve on, everything was fantastic! Great service, quick and easy process from pick up to drop off. ¡Gracias!
Cristal SThis was easy and I feel confident leaving my items here.
Britany j | ReservationI had a great first time experience with this U-Haul. I would recommend it to my friends and family.
Rhonda HMy experience at Climate Safe was a great one. I no longer needed a storage unit but if I do in the future, Climate Safe is where I will be storing my things.
lauren d | Overall ExperienceThe attendant was helpful and even gave me some tips on loading the car which really helped me.
RUSTY BThe guy working at the location was extremely helpful.
Richard DBusiness was closed (Sunday). I dropped off the trailer without any problems.
Timothy BThey are top notch and Patrick is very helpful and knowledgeable about the process and makes it easier for you to transfer your belongings.
Chaniece PNo improvements, location very easy to locate, very polite employee.
Paige SThe outstanding service I received from Darell at this location was far above any thing I expected. Great job on his part.
mike GThanks to the young man who gave me some tips for backing up a trailer.
michael OWe had to return through the U- Haul App. Not preferred.
Julie SThey are trying to over charge me
Kingsley FIt was fast and easy on sight , great experience
LIONEL CThis location does not need improvements. They had ample inventory. They were the only location near me that had a car carrier available on short notice.
Troy MI go to turn in the keys at 1pm out on break so where is the other help? I go to turn the keys in again at 4pm because the place closes at 5pm but the owner or whoever he is is at the gate after I pull up to the place of business leaving to go home. I catch him at the gate to tell him I'm trying to turn in a Uhaul and he takes the key and says I'll send you a email Sunday morning. Like what?
willie ealways great
MIRANDA CThe uhaul itself wasn't bad but the mileage was just so expensive. It was a local move and the mileage alone for me to move my belongings cost more than $100 because I had to make a few trips back and forth
MERANDA PKeep up the good work
Clarence WKEEEP TOW DOLLYS GREASE AND LUBE AND RACHET HANDLES UP GRADE
guy hThe representative very helpful and attentative.
Valerie SThe trailer I rented tires were almost flat.I had to put air in tires before loading trailer. One tire had 10 psi and the other 20
Darryl PMr. Balius was very nice and knowledgeable.
Andrew AServicio al cliente de excelencia. Office personnel extremely helpful!
Julia J | Overall ExperienceReserved a trailer and hand truck. Upon arrival on a Sunday was told they do not have hand trucks. Made moving very complicated when other uhaul dealers were closed. otherwise a very good experience and professional staff.
Jack BThe salesman was very polite and helpful but the computers were very slow in loading information. They need to update the computers at that location.
Susan AEase of renting was great. However, the self return after hours need work. The after hours portal does not communicate or perform a handshake with the system.
Jerome SThe young man that helped me was THE nicest and most helpful associate. He helped with unloading car from trailer(ground guide skills great!) and provided a quick and efficient turn in process while helping 3 other customers at the same time all with a smile on his face and great attitude.
Rachel WVery helpful
nancy c | Overall ExperienceThe staff at Climate Control were very nice and helpful!
Adam HA fantastic experience from start to finish!
michael G | Overall ExperienceIf future customers are served by the young man at Climate Safe named Daryl, they are indeed fortunate. He did an excellent job from beginning to end and was a 100% improvement over staff that worked there a few years ago. The highest commendation to him and your company for the excellent equipment. I was very pleased with the enclosed trailer's quality and performance. It rode so smoothly and securely behind a Mercedes ML 350 that there was not one moment of concern about it. Thanks for making a 2,400-mile haul go so well.
Faye GCargo van was filthy & smelled of cigarettes. Tire pressure was low.
Laura VI booked my reservation and was contacted to have it moved to another location. That one was a little further out but in the direction I was going to be traveling …West. The next morning I was contacted again at 7 am and informed my reservation was going to be moved to another location but this was 9 miles east. This added 18 miles of travel to my billing. I had not budgeted for this but felt forced to accept the Reservation as I did not have any choice . Time was of the essence. Next the truck didn't have any washer fluid and the visibility on the windshield was terrible. It had not been washed in ages. This was definitely a safety hazard. I scheduled mobile check but the website froze. The person working at the storage stated that the connection doesn't work well near the building. He was a very friendly sales rep and I was glad he was present as my phone did not have service. I wish however someone would have told me that I would get a text to document the damages. I was already driving away when the text came so I had to stop and park and upload the photos. Overall not a great experience and I have rented from Uhaul plenty of times throughout my military career.
Michelle HI am always reminded of just how reliable and safe U Hauls auto carrier are when I use them. I have trailered things my whole life and highly recommend these valuable, safe and affordable tools. Thanks, again.
william wGreat service, great prices, 100% recommended
Alexander SWhen I pulled up my contract on my phone, it gave me a location to drop off the truck. I went to this location, I was supposed to return it at 8:30 in the morning, I sat outside this location for an hour waiting for somebody to come. We tried calling the phone, only to find out that their memory was full. Absolutely nobody would answer this phone! When I called another location and asked if I could drop off their location, they said there's a U-Haul dropbox, just put the keys and contract in there. So I did that! For the next two days I dealt with U-Haul calling me to find out where my truck was because it wasn't dropped off where it was supposed to be. It's dropped off where my contract told me I needed to drop it off at! Nobody was there, nobody answered the phone, and when I called somebody else, they told me just to drop off the keys. You haul, you suck! That's the only way I can put it!!!
Erin SI was out of town for six month and I left all my two bedroom apartment furniture at the storage (climate controlled). I just came back from my trip and I found everything in perfect conditions. I absolutely recommend this storage and the prices are very reasonable.
Monica D | Overall ExperienceThe owner was unwilling to provide receipts for charges and became verbally abusive when receipts were requested each month. He said it was too much work and terminated our lease. I would advise anyone looking for a storage unit to steer clear of this one. There are many options in the area with professional staff that can work their accounting systems.
Everi H | Overall ExperienceVery friendly and personal staff. Zero issues. Thanks for letting us hang out.
Jessie H | Overall ExperienceDefinitely was very helpful while I deployed.. Mrs Donna is a sweet lady I appreciate everyone at the facility
Antonio M | Overall ExperienceAll went well until the roof collapsed on our unit (after a rain). The owner had workers move our items to another unit and said they'd dried that got wet. Several months later we moved back into our renovated house and found a box containing a series of art books (with portfolios of each artist's work) had been left wet and were covered in black mold. To say we are devastated is an understatement.
Jean S | Overall ExperienceOne of my best customer service experiences!
Dorothea L | Overall ExperienceThis was the best storage facility we have ever dealt with! Ms. Donna and Mr. Greg were the most kind and professional staff members we have come across. We would definitely recommend using Climate Safe, D'Iberville location, to anyone needing storage or haul.
Kaitlynn M | Overall ExperienceDisappointed that proration of time when leaving the unit(s) was not honored as proration of time when moving in to the unit(s)...thus allowing a storage unit to collect double rent...having dollies and hand carts available was a big plus for moving items...and being a U-Haul dealer is also quite convenient...
ROBERT/REBECCA A | Overall ExperienceThis is a great safe place to leave your belongings. Everyone was extremely friendly and helpful. I would highly recommend this facility. Thank you for make ng our move to Mississippi such a great experience.
joann S | Overall ExperienceGreat customer service!
Chad W | ReservationI’m a very satisfied customer
CAROLE A | Overall ExperienceWe have used the facility many times over the years and have always been happy with their service.
Robert W | Overall ExperienceLori has been great over the years. I am finally moving all my things to Nashville and no longer need the storage room but if I'm ever back on the coast, I will use them again.
DEBRA M | Overall ExperienceYour Leasing agent/on site administration lady was the most helpful person I have encountered in a while. She was professional while also being friendly. I will recommend his facility.
SHELBY W | Overall Experience