Comentarios de los clientes para Climate Safe

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Climate Safe

Clasificación general:

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JAMES B.
Clasificación:

Lori went above and beyond what I expected when renting the trucks. She was extremely pleasant and patient explaining the process. She was able to provide me with additional supplies to make the move easier. This was my 2nd rent in 2 weeks. Initially uhaul moved both my pickups to different locations. When I start a rental with a specific location, I want to pick up the equipment from that location. She was able to get both trucks and the trailer to her location, thereby making my move dates easier for me.

jeremy F.
Clasificación:

El cliente no dejó un comentario.

Anthony Y.
Clasificación:

El cliente no dejó un comentario.

JEFF S.
Clasificación:

Pleasant customer service. Great experience. Will be my first Choice.

Sean C.
Clasificación:

El cliente no dejó un comentario.

JAMES B.
Clasificación:

El cliente no dejó un comentario.

Franki T.
Clasificación:

El cliente no dejó un comentario.

michael S.
Clasificación:

El cliente no dejó un comentario.

Douglas B.
Clasificación:

El cliente no dejó un comentario.

Byron B.
Clasificación:

Tire had a nail in it and had to use road site assistance before starting trip.

Larry C.
Clasificación:

El cliente no dejó un comentario.

MARK Z.
Clasificación:

Great experience. Smooth and easy.

angel H.
Clasificación:

Customer service at this location was terrible. There was an employee sitting outside, walked by me twice and never once asked if he could help me. He failed to tell me the lady in the office was gone for the day. I was standing in the lobby for 15 minutes with nobody asking if I needed help. They called me twice wanting to know when I was coming to pick up the Uhaul becuase they were trying to go to lunch. There was nothing posted saying they close for lunch & the lady took a lunch & left early. I will never use Climate Safe again. The Uhual was shaking real bad while I was driving it and it wasn't clean (there was a cup & trash was under the seat as well as the cup holder), bugs were splarted all over the window.

Lance M.
Clasificación:

After hours have not met anyone

Kevin F.
Clasificación:

None of the employees at Climate Safe wore masks even though there is a mask mandate in the state of Mississippi. When we picked up our U-Haul, we were very uncomfortable and also shocked to the point of not really knowing what to say. I was kicking myself all weekend for not standing up for myself (especially since we rented the van to move my high-risk mother-in-law). When we dropped off our U-Haul van, I called in first to request that whoever we need to speak with wears a mask. The good thing I can say is that the woman I spoke with did get her mask from her car and wear it, but she also told us that she only asks her employees to wear a mask if they are sick. This is a problem! I was also questioned why I was requesting this now and not the first time we came in. (Still mad at myself for not saying anything). She was also under the impression that wearing a mask is a bad idea because it causes the wearer to inhale their own carbon dioxide in unhealthy amount. I am surprised and disappointed that as a company, U-Haul has not provided their employees and businesses carrying the U-Haul name the education that is necessary to keep the workers and customers safe.

cheri B.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

Check tires. I picked up a cargo trailer and brought it home with a flat tire. Didn't realize it until I loaded it

drew A.
Clasificación:

Totally unprofessional. Also charged for 3 days when we only had it for 2.

William L.
Clasificación:

El cliente no dejó un comentario.

JOSEPH W.
Clasificación:

El cliente no dejó un comentario.

Randall W.
Clasificación:

El cliente no dejó un comentario.

Payron H.
Clasificación:

El cliente no dejó un comentario.

john M.
Clasificación:

Nothing !!! Fast ,Friendly ,and knowledgeable Staff !!!

Gary B.
Clasificación:

El cliente no dejó un comentario.

CRYSTAL M.
Clasificación:

El cliente no dejó un comentario.

Patrick M.
Clasificación:

El cliente no dejó un comentario.

Victoria D.
Clasificación:

El cliente no dejó un comentario.

wheeler Y.
Clasificación:

El cliente no dejó un comentario.

Danny K.
Clasificación:

Dropped off trailer after hours

Devin P.
Clasificación:

The uhaul was great the customer service part sucked.

louis B.
Clasificación:

The Tow dolly was guaranteed to be at another location, it was not there, I had to drive to another location to get the dolly, had I just been told were it was I could have made and adjusted my plans from the start. This had nothing to do with the local location, and I understand that, but with it not being were it was suppose to be I backed me up two hours.

frank L.
Clasificación:

El cliente no dejó un comentario.

KEITH E.
Clasificación:

El cliente no dejó un comentario.

Aaron P.
Clasificación:

Very please, quick service

Trenice A.
Clasificación:

We had problems because the state location measured my milage wrong. But we got every fixed thanks to the uhaul customer service and the manger at this location.

SHARON R.
Clasificación:

El cliente no dejó un comentario.

Mary R.
Clasificación:

El cliente no dejó un comentario.

G. R. G.
Clasificación:

El cliente no dejó un comentario.

susan A.
Clasificación:

Excellent customer service. I would definitely recommend this for a rental company.

Sherrece G.
Clasificación:

El cliente no dejó un comentario.

Norman B.
Clasificación:

El cliente no dejó un comentario.

william B.
Clasificación:

My number is 2286979822, text first so I'll know your not a bot call.Call only call if you want the truth.

ron C.
Clasificación:

The staff was very helpful and knowledgable. It was a great experience. Thankbyou.

cynthia R.
Clasificación:

It was a wonderful experience- the staff was very kind and helpful. I would use this UHaul location from now on. Everything was very nice.

Joel B.
Clasificación:

Building not clearly defined as the Uhual office. Trailer had no jack to help lift to put onto trucks hitch. Two hours late and Uhaul has already sent a e-alert. About broke my back taking the trailer off the hitch in pouring rain. Thanks you for for yet again another bad Uhaul experience!

harold W.
Clasificación:

I rated this site average because the employee at the site was late coming in and failed to document prior existing damage on the paperwork. She did put a couple of stickers near some of the damage but essentially told me to take pictures and hang on to them.

Michael C.
Clasificación:

El cliente no dejó un comentario.

Micheal M.
Clasificación:

El cliente no dejó un comentario.

Henry B.
Clasificación:

Excellent customer service from Darel, very friendly and helpful.

ROBERT M.
Clasificación:

Nothing just need more equipment

Hilda C.
Clasificación:

This was not the original location we were to get the trailer bad experience with that. And was told would get a discount which we did but it didn't even cover all the gas we had to drive to get to a location with trailer. Not happy about that.

CHRISTINE H.
Clasificación:

El cliente no dejó un comentario.

Erica T.
Clasificación:

El cliente no dejó un comentario.

Dan M.
Clasificación:

Make key drop box more noticeable.

Myron L.
Clasificación:

El cliente no dejó un comentario.

LINDA M.
Clasificación:

Great experience. Thanks

Mario J.
Clasificación:

El cliente no dejó un comentario.

Kelly P.
Clasificación:

Great service.

Chad W. | Reservation |
Clasificación:

Great customer service!

Dzajic M.
Clasificación:

Excellent customer service and lots of helpful hints.

Debra S.
Clasificación:

Great service & very helpful!

Lauren B.
Clasificación:

El cliente no dejó un comentario.

matthew P.
Clasificación:

El cliente no dejó un comentario.

Jeffrey T.
Clasificación:

We arrived to pick up the 20 ft truck and auto transport we reserved only to find that there wasn't one available. We were told that the system didn't assign out reservation to any location. The only 20 ft truck available was located 30 miles away at a Gulfport, Mississippi location. No mileage extension was offered by the location with the available 20 ft truck. In order to keep our tight moving schedule we were forced to rent the 26 ft truck with an increase in price of over 110 dollars. Someone, somewhere dropped the ball and it ended up costing us part of our moving budget.

Glen C.
Clasificación:

El cliente no dejó un comentario.

Glenn P.
Clasificación:

El cliente no dejó un comentario.

Jeremiah P.
Clasificación:

El cliente no dejó un comentario.

chris B.
Clasificación:

Lady is super nice and helpful. Easy to pick up and drop off

Deanie M.
Clasificación:

Keep up the good work

tichina P.
Clasificación:

The truck was horrible ! The truck burned over $100 worth of gas for 200 mile trip and no stops.

armand B.
Clasificación:

Very professional and prompt.

donnie W.
Clasificación:

I REALY HAD A GREAT EXPERIENCE.THANK YOU.

Carlin S.
Clasificación:

El cliente no dejó un comentario.

Kyle S.
Clasificación:

El cliente no dejó un comentario.

RACHELLE L S.
Clasificación:

El cliente no dejó un comentario.

DAVID S.
Clasificación:

Lady was friendly, knowledgable, and professional. Quickly on my way. ??

Charles N.
Clasificación:

El cliente no dejó un comentario.

jesse W.
Clasificación:

Staff was very friendly and knowledgeable. Made me feel at ease. Normally I'm nervous or in a shell around ppl but felt relaxed. I only needed the uhaul for a hour or so. If that. But she made it quick and very painless experience. Great staff will great you a lovely smile.

gail N.
Clasificación:

Great employee

susie H.
Clasificación:

The process for renting the U Haul was Excellent with friendly and kind service. 100????

JASON U.
Clasificación:

El cliente no dejó un comentario.

Jose' G.
Clasificación:

Rented a trailer. The connector for the lights was corroded; we had to clean it and work with it a while just to get the lights to work properly. The outside of the trailer was old and rusty. Honestly, I was concerned about taking it, but it made the trip.

Ralf Z.
Clasificación:

I would send me to the right location to start with. I went to the one that I had reserved at and was confirmed at 24 hours prior only to be told that she didn't have any trailers and that I had to backtrack to a location that I passed 10 minutes ago to get my trailer.

bernice A.
Clasificación:

The only issue was that I was not asked to inspect the trailer nor was I informed that an email would be sent for that purpose on site. I video recorded the unit for my protection because I was concerned that there was no process addressing this. You cannot assume people have access to email at the time of rental that's absurd. Otherwise the lady and guy were very nice and professional.

Lee K.
Clasificación:

El cliente no dejó un comentario.

Douglas M.
Clasificación:

I reserved online eight days ago. I arrived as scheduled at 8:30 to pick up the van. No one was there. I called a few times. Someone finally arrived around nine o'clock, making my day start off late. I was told that I was really lucky that someone showed up that day, because they had no warning that I had reserved a van. I had tried the pick-up-with-your-phone option, but I was told that it was impossible to reserve a passenger van that way, only trucks. It shouldn't be an option on the website if it's not available at the location. I've had problems in the past with the website not communicating with rental locations and having to go from location to location to pick up a truck or van. It's incredibly annoying, but it's something I would ordinarily ignore, but it continues to happen.

ken P.
Clasificación:

entire experience was excellent

Paul A.
Clasificación:

El cliente no dejó un comentario.

jasper V.
Clasificación:

El cliente no dejó un comentario.

SCOTT O.
Clasificación:

El cliente no dejó un comentario.

Sullivan S.
Clasificación:

Have the drop off location check equipment in on time. Got charged 31 dollars because it was checked in too late...absolute bullshit and it's not getting paid. I got to my destination on the 5th and the trailer wasn't checked in until the 7th.

BEVERLY C.
Clasificación:

El cliente no dejó un comentario.

Carl C.
Clasificación:

El cliente no dejó un comentario.

Sam W.
Clasificación:

El cliente no dejó un comentario.

CAROLE ANNE K. | Overall Experience |
Clasificación:

I’m a very satisfied customer

Robert W. | Overall Experience |
Clasificación:

We have used the facility many times over the years and have always been happy with their service.

HERBERT S.
Clasificación:

Everything went smooth. ??

Holly D.
Clasificación:

El cliente no dejó un comentario.

DEBRA M. | Overall Experience |
Clasificación:

Lori has been great over the years. I am finally moving all my things to Nashville and no longer need the storage room but if I’m ever back on the coast, I will use them again.

Bob Ray P.
Clasificación:

I left my trailer hitch at home, the owner was nice enough to let me borrow his personal hitch for my in town rental, it was not uhaul property, he then charged my credit card a additional $133.70 for his own personal use, not including my rental. and threatened to file theft charges on me. I told him I was bringing it back. Bottom line, it was not uhaul a hitch, it was his. He did not have permission to pull anything other then uhauls rental fee.

STEVE B.
Clasificación:

El cliente no dejó un comentario.

SHELBY W. | Overall Experience |
Clasificación:

Your Leasing agent/on site administration lady was the most helpful person I have encountered in a while. She was professional while also being friendly. I will recommend his facility.

zach D.
Clasificación:

El cliente no dejó un comentario.

Jerry W.
Clasificación:

El cliente no dejó un comentario.

Wayne G.
Clasificación:

Upon arrival in Biloxi Mississippi there were rain storms I clean the vehicle out pretty good and I was still charged the $25 fee for cleaning I do not understand nor agree with this and I think that it was just a way to Bilk a customer for an additional $25 on what was already a $700 rental I will not recommend this location to anyone else being military personnel

YVONNE D. | First Impressions |
Clasificación:

The storage facility is very clean and the attendant who helped us with our paperwork was very friendly and thorough in explaining all the policies.

JONICA P. | First Impressions |
Clasificación:

I am very pleased with the ease of securing a rental and the ease of making online payments. Thank you

No se han enviado comentarios para esta ubicación.

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