Customer Reviews for Climate Safe
(U-Haul Neighborhood Dealer)

333 reviews

15225 Lemoyne Blvd   Biloxi, MS 39532

(228) 265-5302

Office Hours

  • Mon-Sun: 9 am–4 pm

Services at this Location:

Contact Us

(228) 265-5302

15225 Lemoyne Blvd
Biloxi, MS 39532

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Truck share 24/7 was a miserable experience that required a phone call for both pick up and drop off as the app did not pick up my location (despite having permission to do so) and I could not log into my account to drop off. The phone calls totaled 40 minutes, far exceeding what one would expect for picking up and dropping off a rental.

Nathaniel B 
Rating:
5.0

Thank you

SYBILINA H 
Rating:
3.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

Douglas B  |  Overall Experience 
Rating:
3.0

Waited about 45 minutes after our pick up reservation due to no one being in the office, they sent me out of the way to pick this truck up and costed me way more money, seems like a money grab, I asked for a mileage credit and was told no by U-Haul customer service, I would rate my experience a 5 out of 10, the truck however was in good shape and performed well.

Charles S 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
3.0

Customer did not leave a comment.

Robert H 
Rating:
3.0

Truck had dead battery causing us to get a later start than planned.

Winona K 
Rating:
3.0

Great place. I used mobile pick up but still had to get the keys for the truck from an employee. I paid for a dolly and did not receive one. I thought it would be in the back of the truck but it wasn't. To I'mprove for the next customer make sure the customer has everything they paid for and agreed upon before letting them leave with the truck.

Akhadia C 
Rating:
5.0

Make it more clear on where to go to obtain the printed lease.

Paul R 
Rating:
5.0

Climate Safe was nothing short of AMAZING.. The owner and staff really care and your possessions are in good hands.. I really appreciate them and highly recommend ❤️🎈

crystal t  |  Overall Experience 
Rating:
5.0

Great service, quick hook up and on my way.

RUSTY B 
Rating:
5.0

Nothing to improve on, everything was fantastic! Great service, quick and easy process from pick up to drop off. Thanks!

Cristal S 
Rating:
2.0

Customer did not leave a comment.

BRITTANY C 
Rating:
5.0

This was easy and I feel confident leaving my items here.

Britany j  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

ROBERTA M 
Rating:
4.0

I had a great first time experience with this U-Haul. I would recommend it to my friends and family.

Rhonda H 
Rating:
5.0

My experience at Climate Safe was a great one. I no longer needed a storage unit but if I do in the future, Climate Safe is where I will be storing my things.

lauren d  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenyetta J 
Rating:
5.0

The attendant was helpful and even gave me some tips on loading the car which really helped me.

RUSTY B 
Rating:
5.0

The guy working at the location was extremely helpful.

Richard D 
Rating:
4.0

Customer did not leave a comment.

Janell D 
Rating:
5.0

Business was closed (Sunday). I dropped off the trailer without any problems.

Timothy B 
Rating:
3.0

Customer did not leave a comment.

Regina C 
Rating:
5.0

They are top notch and Patrick is very helpful and knowledgeable about the process and makes it easier for you to transfer your belongings.

Chaniece P 
Rating:
5.0

Customer did not leave a comment.

RUSTY B 
Rating:
5.0

Customer did not leave a comment.

LYLE B 
Rating:
5.0

Customer did not leave a comment.

Albert K 
Rating:
5.0

Customer did not leave a comment.

Stacey H 
Rating:
4.0

Customer did not leave a comment.

Stanlry P 
Rating:
5.0

Customer did not leave a comment.

Ross B 
Rating:
5.0

No improvements, location very easy to locate, very polite employee.

Paige S 
Rating:
5.0

The outstanding service I received from Darell at this location was far above any thing I expected. Great job on his part.

mike G 
Rating:
5.0

Thanks to the young man who gave me some tips for backing up a trailer.

michael O 
Rating:
5.0

Customer did not leave a comment.

Donald B 
Rating:
3.0

We had to return through the U- Haul App. Not preferred.

Julie S 
Rating:
3.0

They are trying to over charge me

Kingsley F 
Rating:
5.0

Customer did not leave a comment.

Mike B 
Rating:
5.0

It was fast and easy on sight , great experience

LIONEL C 
Rating:
5.0

This location does not need improvements. They had ample inventory. They were the only location near me that had a car carrier available on short notice.

Troy M 
Rating:
3.0

I go to turn in the keys at 1pm out on break so where is the other help? I go to turn the keys in again at 4pm because the place closes at 5pm but the owner or whoever he is is at the gate after I pull up to the place of business leaving to go home. I catch him at the gate to tell him I'm trying to turn in a Uhaul and he takes the key and says I'll send you a email Sunday morning. Like what?

willie e 
Rating:
5.0

always great

MIRANDA C 
Rating:
4.0

The uhaul itself wasn’t bad but the mileage was just so expensive. It was a local move and the mileage alone for me to move my belongings cost more than $100 because I had to make a few trips back and forth

MERANDA P 
Rating:
5.0

Keep up the good work

Clarence W 
Rating:
5.0

Customer did not leave a comment.

william j 
Rating:
5.0

Customer did not leave a comment.

Tracey G 
Rating:
4.0

Customer did not leave a comment.

Jodi B 
Rating:
3.0

Customer did not leave a comment.

Daniel M 
Rating:
5.0

Customer did not leave a comment.

TRACY H 
Rating:
5.0

Customer did not leave a comment.

Salvador G 
Rating:
5.0

Customer did not leave a comment.

edward b 
Rating:
5.0

KEEEP TOW DOLLYS GREASE AND LUBE AND RACHET HANDLES UP GRADE

guy h 
Rating:
5.0

The representative very helpful and attentative.

Valerie S 
Rating:
5.0

Customer did not leave a comment.

Rachelle F 
Rating:
5.0

Customer did not leave a comment.

Juan R 
Rating:
5.0

The trailer I rented tires were almost flat.I had to put air in tires before loading trailer. One tire had 10 psi and the other 20

Darryl P 
Rating:
5.0

Mr. Balius was very nice and knowledgeable.

Andrew A 
Rating:
5.0

Customer did not leave a comment.

Britney C 
Rating:
5.0

Excellent customer service. Office personnel extremely helpful!

Julia J  |  Overall Experience 
Rating:
4.0

Reserved a trailer and hand truck. Upon arrival on a Sunday was told they do not have hand trucks. Made moving very complicated when other uhaul dealers were closed. otherwise a very good experience and professional staff.

Jack B 
Rating:
5.0

The salesman was very polite and helpful but the computers were very slow in loading information. They need to update the computers at that location.

Susan A 
Rating:
4.0

Ease of renting was great. However, the self return after hours need work. The after hours portal does not communicate or perform a handshake with the system.

Jerome S 
Rating:
5.0

The young man that helped me was THE nicest and most helpful associate. He helped with unloading car from trailer(ground guide skills great!) and provided a quick and efficient turn in process while helping 3 other customers at the same time all with a smile on his face and great attitude.

Rachel W 
Rating:
5.0

Very helpful

nancy c  |  Overall Experience 
Rating:
5.0

The staff at Climate Control were very nice and helpful!

Adam H 
Rating:
5.0

A fantastic experience from start to finish!

michael G  |  Overall Experience 
Rating:
5.0

If future customers are served by the young man at Climate Safe named Daryl, they are indeed fortunate. He did an excellent job from beginning to end and was a 100% improvement over staff that worked there a few years ago. The highest commendation to him and your company for the excellent equipment. I was very pleased with the enclosed trailer’s quality and performance. It rode so smoothly and securely behind a Mercedes ML 350 that there was not one moment of concern about it. Thanks for making a 2,400-mile haul go so well.

Faye G 
Rating:
5.0

Customer did not leave a comment.

fitz p 
Rating:
5.0

Customer did not leave a comment.

fitz p 
Rating:
4.0

Customer did not leave a comment.

Brad M 
Rating:
4.0

Customer did not leave a comment.

Sheldon F 
Rating:
5.0

Customer did not leave a comment.

william D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

Customer did not leave a comment.

chris p 
Rating:
5.0

Customer did not leave a comment.

Daryl H 
Rating:
2.0

Cargo van was filthy & smelled of cigarettes. Tire pressure was low.

Laura V 
Rating:
2.0

I booked my reservation and was contacted to have it moved to another location. That one was a little further out but in the direction I was going to be traveling …West. The next morning I was contacted again at 7 am and informed my reservation was going to be moved to another location but this was 9 miles east. This added 18 miles of travel to my billing. I had not budgeted for this but felt forced to accept the Reservation as I did not have any choice . Time was of the essence. Next the truck didn’t have any washer fluid and the visibility on the windshield was terrible. It had not been washed in ages. This was definitely a safety hazard. I scheduled mobile check but the website froze. The person working at the storage stated that the connection doesn’t work well near the building. He was a very friendly sales rep and I was glad he was present as my phone did not have service. I wish however someone would have told me that I would get a text to document the damages. I was already driving away when the text came so I had to stop and park and upload the photos. Overall not a great experience and I have rented from Uhaul plenty of times throughout my military career.

Michelle H 
Rating:
5.0

I am always reminded of just how reliable and safe U Hauls auto carrier are when I use them. I have trailered things my whole life and highly recommend these valuable, safe and affordable tools. Thanks, again.

william w 
Rating:
5.0

Great service, great prices, 100% recommended

Alexander S 
Rating:
4.0

Customer did not leave a comment.

Meeyoung L 
Rating:
5.0

Customer did not leave a comment.

ray e 
Rating:
5.0

Customer did not leave a comment.

Alberto P 
Rating:
1.0

Customer did not leave a comment.

Erin S 
Rating:
1.0

When I pulled up my contract on my phone, it gave me a location to drop off the truck. I went to this location, I was supposed to return it at 8:30 in the morning, I sat outside this location for an hour waiting for somebody to come. We tried calling the phone, only to find out that their memory was full. Absolutely nobody would answer this phone! When I called another location and asked if I could drop off their location, they said there's a U-Haul dropbox, just put the keys and contract in there. So I did that! For the next two days I dealt with U-Haul calling me to find out where my truck was because it wasn't dropped off where it was supposed to be. It's dropped off where my contract told me I needed to drop it off at! Nobody was there, nobody answered the phone, and when I called somebody else, they told me just to drop off the keys. You haul, you suck! That's the only way I can put it!!!

Erin S 
Rating:
5.0

Customer did not leave a comment.

Craig G 
Rating:
5.0

I was out of town for six month and I left all my two bedroom apartment furniture at the storage (climate controlled). I just came back from my trip and I found everything in perfect conditions. I absolutely recommend this storage and the prices are very reasonable.

Monica D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Candace B 
Rating:
5.0

Customer did not leave a comment.

Malik B 
Rating:
4.0

Had small problem online ordering went to location personal there were extremely friendly and helpful

mike e 
Rating:
5.0

You did a great job keep up The hard work

Chris M 
Rating:
5.0

Customer did not leave a comment.

Lauren B 
Rating:
3.0

My overall experience was terrible, I have to drive an hour from my house to pick up a truck I reserved two weeks in advance. I lost 2 hours round trip plus gas on my personal vehicle.

Eric V 
Rating:
5.0

Customer did not leave a comment.

DEVIN V 
Rating:
5.0

Customer did not leave a comment.

Brandy R 
Rating:
5.0

Customer did not leave a comment.

Maxwell B  |  Overall Experience 
Rating:
3.0

We reserved the trailer on line for the Pass Road U-Haul location. When we arrived we were told that our reservation had been redirected to Climate Safe which was 25 miles in the opposite direction. Although the on-site experience met my expectation, the reservation process and communication needs to be improved.

Andrew F 
Rating:
3.0

Customer did not leave a comment.

BRIAN B 
Rating:
3.0

Arrived before closing and no one there, unhitched trailer on my own and left it

James C 
Rating:
2.0

No one was there to tell me where to park the trailer. Finally a guy came out and told me where to park it. I had to go outside the location and back it in. I asked if he can give me a receipt and he told me to call back on Monday. Didn’t trust the situation so I called customer service and the girl was very helpful. She checked me in and assured me that there should not be a problem.

ANGELA W 
Rating:
5.0

Very nice lady we dealt with.

James N 
Rating:
5.0

Customer did not leave a comment.

Antoine B 
Rating:
4.0

Having a person who shouldn't be lifting the trailer to hich up locations is liable for back injury. Same with drop off, but they did have, but told me the policy was not to help. Bullshit corp crap. Don't rent trailers if they can't help hitch up.

James W 
Rating:
5.0

The auto transport I used was new so I was very pleased with that. However, what made the experience was Ms. Donna, she provided polite, professional, courteous service. If all UHAUL employees were like Ms. Donna you would put all competitors out of business. You should give Ms. Donna a raise right now!

George F 
Rating:
4.0

Customer did not leave a comment.

Curtis C 
Rating:
5.0

Great costumer service miss Donna was excellent

Kingsley F 
Rating:
5.0

The owner was unwilling to provide receipts for charges and became verbally abusive when receipts were requested each month. He said it was too much work and terminated our lease. I would advise anyone looking for a storage unit to steer clear of this one. There are many options in the area with professional staff that can work their accounting systems.

Everi H  |  Overall Experience 
Rating:
5.0

I returned equipment to climate safe and a lady named donna handled it for me. She had to call her help line and was promptly chewed out foe doing so. The help line was so loud I heard everything she said over the phone. I called to complain to Uhaul service number and was told since she was not talking to me I could not make a complaint. I WILL NEVER RENT FROM UHAUL AGAIN. IF ANYONE AT UHAUL CARES CALL ME 228-547-7519 BILL PARROTT

BILL P 
Rating:
5.0

Very friendly and personal staff. Zero issues. Thanks for letting us hang out.

Jessie H  |  Overall Experience 
Rating:
5.0

Donna Barnes was amazing. Very pleasant, professional and thorough.

Gabriel P 
Rating:
5.0

Customer did not leave a comment.

Joanna B 
Rating:
5.0

Definitely was very helpful while I deployed.. Mrs Donna is a sweet lady I appreciate everyone at the facility

Antonio M  |  Overall Experience 
Rating:
5.0

Donna was very kind and helpful. Will choose this place again if I ever need to move.

Nguyet L 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

All went well until the roof collapsed on our unit (after a rain). The owner had workers move our items to another unit and said they'd dried that got wet. Several months later we moved back into our renovated house and found a box containing a series of art books (with portfolios of each artist's work) had been left wet and were covered in black mold. To say we are devastated is an understatement.

Jean S  |  Overall Experience 
Rating:
5.0

One of my best customer service experiences!

Dorothea L  |  Overall Experience 
Rating:
5.0

This was the best storage facility we have ever dealt with! Ms. Donna and Mr. Greg were the most kind and professional staff members we have come across. We would definitely recommend using Climate Safe, D’Iberville location, to anyone needing storage or haul.

Kaitlynn M  |  Overall Experience 
Rating:
5.0

Disappointed that proration of time when leaving the unit(s) was not honored as proration of time when moving in to the unit(s)...thus allowing a storage unit to collect double rent...having dollies and hand carts available was a big plus for moving items...and being a U-Haul dealer is also quite convenient...

ROBERT/REBECCA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alanna m  |  Overall Experience 
Rating:
5.0

This is a great safe place to leave your belongings. Everyone was extremely friendly and helpful. I would highly recommend this facility. Thank you for make ng our move to Mississippi such a great experience.

joann S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan r  |  Overall Experience 
Rating:
5.0

Great customer service!

Chad W  |  Reservation 
Rating:
5.0

I’m a very satisfied customer

CAROLE A  |  Overall Experience 
Rating:
5.0

We have used the facility many times over the years and have always been happy with their service.

Robert W  |  Overall Experience 
Rating:
5.0

Lori has been great over the years. I am finally moving all my things to Nashville and no longer need the storage room but if I’m ever back on the coast, I will use them again.

DEBRA M  |  Overall Experience 
Rating:
5.0

Your Leasing agent/on site administration lady was the most helpful person I have encountered in a while. She was professional while also being friendly. I will recommend his facility.

SHELBY W  |  Overall Experience 
Rating:
5.0

Very clean facility with great manager

Privacy R  |  First Impressions 
Rating:
4.0

The storage facility is very clean and the attendant who helped us with our paperwork was very friendly and thorough in explaining all the policies.

YVONNE D  |  First Impressions 
Rating:
5.0

Everyone was so helpful and the facility is nice. Smooth sailing.

Privacy R  |  First Impressions 
Rating:
3.0

I am very pleased with the ease of securing a rental and the ease of making online payments. Thank you

JONICA P  |  First Impressions 
No reviews have been submitted for this location.

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