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Only issue we had was they charged us after we moved out but I called and they resolved the issue.
I was first given a different location to drop my equipment off at. The man refused to assist me with unloading my car and auto carrier due to lack of space (there was plenty) and that I was due to drop off a day later. I asked how can I have my truck unloaded if the carrier is still attached. After several calls to Uhaul, I was given this location. The ladies inside the office were VERY helpful and a gentleman assisted me in unloading my car and carrier with no attitude or extra charge. This authorized dealer was a great example of what customer service should be. Moving is stressful enough without dealing with someone that has an attitude.
I think it was a great experience all around!! Thanks for the help!
Love renting from this location. The associate in the office is knowledgeable, friendly and patient. I came across problems checking in online and the customer service phone rep helped to clear up the issue. He was also VERY PATIENT, knowledgeable and efficient. The online check-in was clear cut and user friendly which was a relief becauseI'm not tech savvy. After this experience, I'll have no qualms about renting a UHAUL truck after hours. Thank you so so much and you're all doing great work!!
Very pleasant staff and clean facility.
Customer service wonderful to include professionalism and will to tender customers need.
Nothing
I originally booked a mobile pick up for a truck with a different location (the Griggs group hinesville ga) at 6am. When I arrived to the location at the designated time, the truck was not prepared for pick up and I could not pick it up. The company didn't open till noon and I had to switch to the current location. I had to call and re arrange my movers and am still in negotiations with them about not being charged for two hours due to not having a truck. I'm very annoyed and disappointed with uhal and probably won't ever rent from uhal again.
I was charged for a dolly that I never received.
Thank you so much for the many many many years that I stored my belongings with your company. I never had an issue over the years. The workers were always friendly and helpful.
Best location in town! Great service as always!
Your are doing outstanding.
Highly recommend, stored my car here and had no issues. Staff is very friendly and helpful.
Nice and pleasant.
Quick & Friendly! Philip helped me hook up my trailer and I was on my way. Staff is very nice and professional. My trailer was clean and in great shape. I definitely recommend this location!
The Staff and services are amazing.
Nothing i learned how to share my location great experience.
N/A
Ensure containers are in good shape before sending them out !! Ours had a big hole so this put loading crew way behind si we finished up about midnight then had to be in the road at 2 am to go catch our flight home !! Very stressful 😞😞
Awesome Service, reasonable rates, Customer Service was 100% Thank you.
Double check that the online check in is operational. But they did good. The lady at the front desk helped me out quickly and efficiently and had a great attitude.
N/A
I was charged gas (not returning gas on the same level as rented) however it was on the same level. We made sure to take pictures as backup. I requested the refund and offered to provide the pictures however I never received a response.
Agent was profession, organized, and friendly. A pleasure to deal with. Great vehicle! I will be telling all my military friends!
Ms. Kim and staff Excellent customer service, very professional, the vehicle was very clean. I'd definitely recommend this location in the future to a friend. .
Need a better attitude!
Always great work.
Make nighttime checkout easier to understand.
The rental process was easy and user friendly. Kimberly was very helpful and professional, and overall just a great representation of what customer service should look like.
Not much its a pleasure doing business
The interior of the vehicle was clear from debris but the surfaces were dirty. The wipers were not very efficient unless you kept spraying wiper fluid. Also, I was not told that the vehicles back door was not secured prior to taking the vehicle, so it came open. I wish I were told. The vehicle ran good and was very fuel efficient. The location of the pick up/drop off of the truck was great. Overall, this was a good experience.
Truck leaks. Had a rain storm and back of truck leaked and caused 2 of my large bookcases to be destroyed. NOT happy customer!!
The people at general screven climate control were fantastic. However, he u-haul online service is terrible. My phone did not allow me to share my location and would not let me continue. Make this an option rather than a necessity. It's an evasion of privacy we don't need, either. I was not able to check out or check in my vehicle because of u-haul.com. The u-haul people on-site were amazing; your website is awful
Service was great
The Customer Representative was very kind and courtesy in helping me with the paperwork on Online. The 26 foot Truck was easy to drive and the air conditioner was extremely in working conditioner. Make sure you read in details what you must do in returning the Rental Equipment. When I met the Customer Representative next day, she was pleasant and greeted me with the upmost respect. I am recommending anyone to use Climate Controlled Storage in Hinesville, GA. They are Awesome in Customer Servicing. Thank you!
I always have a great experience when I use this office!
Everything was great
Cathy provided excellent customer service. Friendly, efficient and very helpful. Wish all places had this great of service. Thank you again!!
Staff did a great job especially in this trying COVID-19 time. Keep up the great work!
I returned to this location due to close proximity to my final destination. A gentleman working there took my rental and said the office will check me in later when she gets in. I received an after hours return fee shortly after 9 am. I am very frustrated with this location and Uhaul in general for the confusion as NO location was open at the time I needed to return my truck yet I get this added charge.
Staff was very knowledgeable, friendly, and professional. Pick up and drop off were easy.I would highly recommend this branch. Amazing customer service.
Nothing
The only Issue I had is my truck for pickup wasn't available at 9 am at this location and had to drive down the street to another u haul. At that location the truck was there and ready to go but the previous customer forgot to turn in the key and making me wait longer to pack the truck up. I ended up finally getting a call around 11-1130 that the truck was available to pick up. And when I was handed the key was told it's down the lot one of two trucks and I'm saying to myself if u had a second truck same size why couldn't u give me the other truck instead of waiting on the truck with no key and putting me 3 hrs behind schedule. Over all it was a decent experience renting a u haul. But I just wish I was held up over a key. I hope that customer gets charged over making the next customer wait.
The lady who never showed her face finally answered the phone was borderline rude. She was not accommodating at all. I will never go to this location again. She refused to sell me packaging tape & 6 large boxes that i could see through the window. This is the third uhaul rental for me this year and may be my last because of her. Main Gate Storage ladies are wonderful, professional and polite. I left the first location and went to the Maingate location for my packing needs. She was surprised with my experience but it is what it is.
Very courteous and informative.
A quick and easy rental process combined with friendly and helpful staff, everything was great! Help with trailer hook up and knowledgeable of their equipment. Definitely would recommend!
I was rush out without explanation of turn in process and inspection took place without my presence
Kim really has customer experience top of mind! Great attitude and very helpful!
Make sure the equipment is safe to drive, and do a recheck each day, for renters safety.. Don't want anyone taking out faulty equipment..
Nothing, site and personnel were courteous and professional.
No changes.
No improvements for me everything worked fine the ladies that booked my trip were awesome and helped in every way they could??
Needed a trailer last minute, in and out in five minutes. Great job.
Yes the equipment was clean. However the truck needs a lineament
Always great service
More than half the time the outside doors wouldn't secure and anyone could go in the storage unit.
Great facility to store your vehicle while deploying or on rotation.
Staff was great. Unit was easy to access at any time. Unable to pay bill online though. Have to call the office or go in.
