Had no way to secure hitch from being stolen
GUY P
Customer Reviews for Military Discount Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Dissatisfied! Had to drive 1 hour out of my way to pick up truck. Reserved truck in Statesboro Ga and had to drive to Hinesville Ga to pick up truck. I had movers with me and cost me two hours plus paying the movers more than expected.
LISA HExtraordinario servicio al cliente
DARRELL Cquick and great customer very helpful had me out of there in 10 minutes max excellent
LAZARO YVery easy.
Rob AThe Gentleman helping me was very knowledgeable and thorough
JOLANA BEasy to get to and easy to get out off the lot at this location. Has a friendly and professional staff.
RONNIE KWalk around vehicle with customer to inspect and notate any dents and scratches from previous use, answer any questions that the customer may have at the 'inspection' point. This is how it's done in Norfolk, Va.
BETTY SGive military discount
WILLIS HThe staff was friendly and helpful, they even helped me out with a wiring problem I had with my vehicle, will definitely do business there again.
JEFFREY TThe location at Fort Stewart has not been helpful. Unexpected change of hours and lack of equipment available at this site even though site being managed by same team located off post about 3 miles away. Very inconvenient to have to rearrange plans when reserving equipment at one location only to find out this has changed on day of pick up.
VERNON HEverything was excellent from booking the reservation to picking up the trailer. Will definitely book with this location in the near future!
WALTER HStaff was very friendly and professional. This location is easy to get equipment in and out of. Great team working here
RONNIE KI honestly don't know except higher more people. I reserved the truck for 9 AM and didn't get it until 10 AM. Due to the fact it was very busy.
ANTHONY BEasy process
SEM GY’all was awesome to me and I really appreciate the service and kindness that you showed me
JENIFER GThank you for your service and very professional service thank you again
CINTHYA EGood customer service
ROHAN BWhen I first had the storage it was good. Then without notifying me the plastic ceiling over my storage came away and water , dirt and some debris went everywhere. Then there were other water issues . They left a huge ladder outside my door so I could taccess my locker i had it for over 2 years and spent alot of money. I had to throw things away because of mold and water damage I discovered after I moved out
Nicola H | Overall ExperienceNothing everything was excellent!
JARRET LPersonnel was super inviting and helpful unloading my vehicle, helped me to get a storage unit and helped me unload my vehicle.
GABRIEL RThis was the best experience I have ever had renting a Uhaul. With all of the options in Hinesville, I will always select this location going forward.
Hope LDuring my 2-3 year rental stay, I was impressed with the quality of of professional service, friendliness and knowledge of the staff as a whole. Whenever there where problems with my bank bill pay I am totally amazed with how Ashley demonstrated her ability to workout the issue and get problem solved in a timely manner without any unnecessary additional cost to me.
Connie M | Overall ExperienceIve used them several times. Always a good experience. Gracias.
ROGER ON/C
SHAMIKA PBest Service ever.
Derek WKeep the professionalism great U-Haul experience!!!!
DENISE CEnsure all the equipment is present when picking up the vehicle. I had a big move and needed a dolly. The location did not have any. Why couldn't that location resource out to others in the area for assistance.
Wesley DThe associate was nice and friendly!
ANNA SAt first glance the tow dolly looked fine. After driving 2 hours to get to the vehicle I was towing, we noticed that a previous user had damaged one of the wheel straps. There were no other locations open that could assist with a repair or replacement. We were able to get the straps to work safely, but the trailer shouldn't have been rented out in the first place. Service at the location was excellent though, quick and timely with a smooth turn in process.
STEPHEN LGreat customer service.
Derek WGreat service
Derek WBest place to rent , everything was smooth
PABLO PThe staff was very Professional ,and Friendly .
RANDY BHorrible leak in roof of truck wet my newly purchased furniture. No discount offered. None given upon request with video.
ALISA C☕️ & 🍩 😆
TYRONE GWhat really made me mad was the bad manners that the worker had I was sitting out In the cold she came out to check the trucks in I guess did not speak and she was right in front of just a node would have been sufficient for me and I reserve my truck a week ahead of time with a furniture dolly but when I got there, there was not a dolly at all for me to move my furniture
ALICIA MGreat Job!
RICHARD EThe two employees who were there when we got the trailer were very unprofessional. The woman was helpful at first but when we went to hook up the trailer and the man was there they were rude together. He was smoking a cigarette while we were there. My partner had to put our hitch on and in a rush did it incorrectly. The two employees then laughed and made fun of us the rest of the interaction. When my partner asked if they were ready for her to back up the truck, he rudely said "waiting on you" Overall it was a very negative interaction. The woman we dropped off the trailer with afterwards was professional.
Audrey CYou've already improved in my opinion.
ROBERT BMake sure the cab is wiped down clean and vacuumed out and the box is swept clean. Trucks run great though and great on gas.
ERIC DNeed no improvement/ the women that helped me was amazing
MAURICE WThis place is a joke. I booked a dolly, because I'm MOVING and when I get there the young man said he didn't have any and didn't even apologize. Not only that he did not walk us out to the truck or anything. This place is a crap show and it needs to be shut down. The young men working don't care about anything. Do not waste ur time coming here. There's plenty of other uhaul places in hinesville. On a scale of 1-10, this place gets a 0.
DEREK BUhaul has most of the parking lot of an old shopping center. It's very convenient. However, I rented a dual axle trailer (largest available) and it comes without a jack. This thing is HEAVY. I can't lift it to put it on the ball of my hitch. I was totally shocked that Uhaul would have this setup since they have the "car carrier", basically the same frame but it has a jack.
JAMES KBuenos dia ya es la segunda ves que alquilo y no me entregan el carrito de carga tienen qué estar más pendiente.
Anthony AHighly recommend 👌 Thanks for everything .Real respectful staff.
MIGUEL RI love the customer service at this location and the patience the only problem I had was the van was NOT CLEAN it had dog hair everywhere the ONLY REASON I DIDN’T COMPLAIN WAS BECAUSE OF THE CUSTOMER SERVICE I GOT NOTHING TOPPED THAT AND YES I WOULD USE THEM AGAIN!!
YVONNE JItems appeared to have been in water at one time.
DEMETRIA E | Overall ExperienceLoved their service and their facilities. Only reason why I didnt give 5 stars, is because of the carts wheels need to be upgrade. Some flat spots seem to be on the tires
James D | Overall ExperienceWas sad to leave the staff was always friendly and ready to assist
Joseph B | Overall ExperienceCassidy was extremely helpful and kind! Climate Controlled Storage is all around the best storage company I've come across. Genuine and honest company, I will definitely recommend this place whenever I can!
Kristyn S | Overall ExperienceThis was and is the cleanest storage facility I've stored my belongings in. Never had an issue with entrance or finding dumpsters. Well lite and bright lighting throughput the facility so you can actually see where your going. This facility makes sure it's customers have easy access to their unit and has large dollie's available for easy transport of your belongings. Staff here are always polite and available.
Tracy A | Overall ExperienceGreat customer service and facility. I will definitely recommend and use again in the future if needed!
Kerria C | Overall ExperienceDefinitely recommend! Excellent facility! Safe and secure. Staff is responsive, professional and friendly. Will use Climate Controlled Storage if the need arises in the future.
DEBRA D | Overall ExperienceI truly appreciate the service you and your staff gave me. Your staff was very nice and helpful to me during the time I rented from you. Gracias.
Shirley W | Overall ExperienceOnly issue we had was they charged us after we moved out but I called and they resolved the issue.
Haliegh S | Overall ExperienceVery pleasant staff and clean facility.
Asti T | Overall ExperienceThank you so much for the many many many years that I stored my belongings with your company. I never had an issue over the years. The workers were always friendly and helpful.
LINDA F | Overall ExperienceHighly recommend, stored my car here and had no issues. Staff is very friendly and helpful.
Chase T | Overall ExperienceThe Staff and services are amazing.
Duaine E | Overall ExperienceMore than half the time the outside doors wouldn't secure and anyone could go in the storage unit.
MANDI H | Overall ExperienceGreat facility to store your vehicle while deploying or on rotation.
DONALD B | Overall ExperienceStaff was great. Unit was easy to access at any time. Unable to pay bill online though. Have to call the office or go in.
DUSTIN G | Overall ExperienceEasy to reserve a storage, will use them again.
Privacy R | First ImpressionsVery nice customer service, the storage is very clean, and easy to access.
Privacy R | First ImpressionsThe office manager made the process super easy. Best prices in town and the best quality of storage cant beat them.
Privacy R | First Impressions