Customer Reviews for Clifton & Company LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

I received the U-Haul truck on empty, almost didn’t make it to the gas station, was still charged for gas that. WAS NOT in the truck, did not get my deposit back, and now this company is trying to charge me ANOTHER 44.50 after y’all already took my whole $100 deposit for no reason. Horrible company. Crooked as hell.

Rating:

4.0

Drop off has been great both times we have used this location. They make it very easy.

Rating:

5.0

idk

Rating:

5.0

Outstanding

Rating:

5.0

Excellent experience!

Rating:

5.0

after hours drop-off and check out on internet was terrible not good internet and very difficult to navigate through the process. what would someone do that did not have phone with internet capabilities. BAD SET UP TO DROP-OFF AFTER HOURS.

Rating:

5.0

Helpful, patient and excellent customer service. Thank you.

Rating:

5.0

Everything was great

Rating:

4.0

I have used your service several times at a few different locations. My favorite is the location in harrisonville Missouri. I recently used the one in Clinton Missouri. They are excellent too. They were prompt and efficient as far as I'm concerned. Thank you for providing this rental service. In the near future, I would be interested in purchasing either an enclosed trailer and possibly a car transport that you all sell after you're done running them out.

Rating:

5.0

Great service

Rating:

1.0

Everything went well until I went to return it... I had a 2x4 by about a foot long and a little piece of steel about 1/4x6x12 in the back and a single slice pizza box, a little milk carton and an empty soda bottle in the cab. I ask the lady that come to drive the truck away if I should remove them. And her response was "not a problem" and then they hit me for a cleanup charge for 25 bucks... Just made me angry, I understand about cleaning it before bringing it back and I even offered to remove them. She was in the truck and taking it away before I even had a chance to remove them... AND I DID ASK.... Like I told them when they hit my card with the charge.... I feel that was nothing more than a money grab from them... And she got all indignant and told me that no one leaves 2x4s in rental cars... . And I replied, "I asked you" and she had no response I also mentioned that often times when renting cars I do leave a bag of fast food trash in them occasionally and never had a problem... I understand about having narrow margins on rental trucks... But I felt taken advantage of when I offered and would have to stop her from driving away before removing those items.... Bottom line is I just felt taken advantage of... I ask for a refund of 25 for cleaning and here again she got indignant and said that would be something I would have to take up with their corporate offices. Once again indifferent to the situation. Some people just hit you as Not Nice especially when you feel they can screw you out of 25 dollars for something they fully intent to keep. And on an issue like this, It just puts you off... As far as what U-Haul itself provided me as far as a vehicle to use was awesome. I will also say I had rented the same size truck prior from another U-Haul provider and everything was great. Unfortunately this supplier is a lot smaller and didn't have the truck I wanted at the time. So the lesson here is BE ADVISED. Where you rent you services is really as important as what you rent.. Sorry for the scathing review but I look at my neighborhood rental service providers as neighbors and friends in this case this is not the case.. I will avoid this facility and opt for the other even if I have to wait for their trucks to become available.. Jim...

Rating:

1.0

Worst experience ever won't ever use uhaul again

Rating:

5.0

Employees and owner Rick and Penny very accommodating . Knowledgeable and willing to satisfy customer . I’ve used their location twice last month had excellent service

Rating:

5.0

Excellent customer service and satisfaction . Ashley, Rick helpful and knowledgeable

Rating:

5.0

Great service every time we need a rental.

Rating:

5.0

The place and people were amazing. This us not the first tune we have used the service here, we will again if the need arises.

Rating:

4.0

They were closed at noon, we dropped after hours Sat.

Rating:

5.0

They make the experience so quick and easy! The staff is friendly and will work with you to make the rental and return process stress-free. Two thumbs up!

Rating:

5.0

Every time I use this U-Haul location I have a really good experience. They have the Best Customer Service that I have ever had. I not only applaud their service and their professionalism. But I actually want to thank them for their professionalism their service and their kindness and curse.

Rating:

3.0

They need to get a large U-Haul sign out front because this place is also a flooring, carpet Buisness location and they answer the phone as that so when I called them, I wasn’t sure I was even getting a hold of a U-Haul location.

Rating:

4.0

Very easy to work with

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Need to double check equipment before renting out .CAR DOLLY had the brake turn signal out on one side.

Rating:

4.0

Some glitches but was taken care of.

Rating:

1.0

This is a joke. Im not sure how you stay in business

Rating:

4.0

I think the app could be more user friendly and not take so long. To many steps...it took us 45 minutes with a tech on the phone walking us through it.

Rating:

3.0

Not sure where the actual breakdown occurred, but I was charged to bring a tank to full when I was given a truck with just under half a tank to begin with and told to return it the same way (which I did.) I have filed a complaint twice and still have no response or resolution.

Rating:

5.0

Drop off instructions were confusing as no address was given. Luckily my daughter-in-law had rented and dropped off a U-Haul in the past and knew where to take it. Once we put the keys in the dropbox, we realized we hadn't taken a photo of the gas gauge or mileage.but it was too late. I left a voicemail message and received an emailed receipt. No complaints, the drop-off went smoothly anyway.

Rating:

1.0

Truck not clean, windshield extremely dirty couldn't hardly see out of it was told to go to gas station and clean it yourself, floor not swept, ropes hanging from boards . Truck was rough riding. Need my receipt. please email me a receipt.

Rating:

5.0

Nothing great service !!!!

Rating:

3.0

My phones location was not able to pick up this location when returning the vehicle

Rating:

5.0

There was a bad tire that needed replaced and thankfully I had extra time before my move to have the tire replaced at my residence before leaving. Given the tires condition I would have very possibly experienced trouble on the road. The replacement experience was great.

Rating:

5.0

I felt like I got excellent service and everyone was friendly. Nice to do business with this location.

Rating:

5.0

Just keep doing what you are doing its working and that's what counts. Thanks.

Rating:

4.0

For some reason this location would not show up online as a drop off location. This may have caused us to go 40-50 miles out of our way to drop off the trailer. As it turned out, we drove right passed this location and stopped and checked with them before we drove to Appleton City or Warrensburg.

Rating:

5.0

Quick and easy drop off.

Rating:

4.0

It was closed, so I finished on the app to drop truck off.

Rating:

5.0

The complete process was excellent

Rating:

5.0

Thank you Clifton and Company for making this bad experience better .I would recommend this company for the carpet. I will never recommend Uhaul to anyone.

Rating:

5.0

None.

Rating:

5.0

Best U-Haul experience yet for us. Answered questions and had help with the trailer. Will use them again!

Rating:

5.0

Rick Thanx For Your Help...

Rating:

5.0

U-Haul needs to update their computer system. System was running slow. This is not the first location I've seen this happen.

Rating:

5.0

I felt they went above and beyond to find the equipment I needed in the time frame I needed.

Rating:

3.0

The truck I was to get was not available so I ended up with a smaller truck. That truck had transmission problems.