Customer Reviews for Nutters Corner
(U-Haul Neighborhood Dealer)

Rating:

5.0

The girl that runs the place on the weekends is Cierra and she is awesome! Get us in and out fast. Great customer service! She needs a raise$$

Rating:

5.0

Nothing. The young girl that has helped us every time is great! Very good at her job! She needs a raise.

Rating:

5.0

Perfect!

Rating:

5.0

All good! Very happy with the experience here!

Rating:

5.0

They were very helpful resolving mobile app issues when trying to return specific equipment with multiple open contracts. Entering the return info on the 20-foot truck reverted to the mileage for the 26-foot truck and tried to charge us $47,000. Also, if the app knows the original mileage, adding a feature of the original fuel level would be very helpful. Was very easy parking the trucks at Nutter’s Corner. It may be difficult to locate at night if there are no other U-Haul vehicles parked in the field and/or if you are new to Cleveland.

Rating:

5.0

I use this location all the time. Almost always have the equipment I need and they are courteous and quick.

Rating:

3.0

I’m sure I signed something instead of reading it first, but my plans changed due to something out of my control, so I returned the truck within an hour, and zero miles driven on it, and I still had to pay full price. It is what it is, but it kinda felt like a punch in the face on top of everything else that happened.

Rating:

1.0

Cleveland location where I dropped off was not easy to find. I wanted to get the truck back before the high wind storms arrived. And then I got charged for 2 gallons less gas after dropping off truck when it was due to trying to find this location. I thought that was not fare and it was disappointing to see I a charged $8.08 for this

Rating:

4.0

Nothing. Good people

Rating:

5.0

These people are just awesome. We called before we came by and they helped us in EVERY WAY!

Rating:

5.0

Put a jack on trailer to make hook up easier.

Rating:

3.0

Cost me 5 hours of movi g time, caused me to get a hotel. So not happy with this experience AT allll

Rating:

5.0

Make sure equipment is cleaned out before next rental

Rating:

5.0

Above and Beyond customer service to get the trailer I needed

Rating:

5.0

Outstanding customer service - above and beyond to make the rental and pickup a breeze.

Rating:

3.0

We received the unit with leaves and dirt and were told we would need to clean it upon return or we would be charged a $15 cleaning fee. The unit should be clean upon pickup and the person using the uncleaned unit should not have to pay the cleaning fee for an already dirty unit.

Rating:

5.0

This is for Uhaul Corp, work on your systems (hello IT) to store customer information from a customer that rents multiple times a year, therefore it would speed up the process.

Rating:

4.0

Your online return site needs a little work

Rating:

3.0

The outside of the trailer was sprayed with mud.

Rating:

5.0

The gentleman that helped us was friendly and very helpful.

Rating:

5.0

Guy at the counter was very friendly and got me checked out very quickly.

Rating:

3.0

The trailer I used was very heavy. Was offered no help to hook up and had to ask for help when I returned it.

Rating:

3.0

As a first time UHaul/truck renter it would have been nice to have a bit more help with the rental/ equipment check and more support in learning about the truck and the rental process.

Rating:

3.0

Left brake light out on rented car dolly. Needed car dolly 1st thing Sat morning so reserved it in advance. Car dolly was rented out to another customer on Friday night. Instead of being at U-haul ehen it opened at 8:30am to get it, I had to wait until 8:30am and call to see if it was available which shouldn't have happened. It was reserved under my name for Sat so it shouldn't have been rented out on Friday!

Rating:

5.0

This business is professional and friendly.

Rating:

2.0

Get a better system for the Cleveland location. The system kept kicking the gentleman off and had to keep redoing things four different times

Rating:

5.0

Great customer service

Rating:

5.0

The young lady greeted me with a smile and very understanding she was amazing

Rating:

5.0

Very nice clean

Rating:

5.0

Dropped off the trailer on Sunday Sep 19 at 2:19PM CST

Rating:

5.0

ps. The first moving co. did not show -up and the the second did not properly secure items, most anything of value ended - up damaged broke front glass of both washer and dryer rub marls on couches, i provided ratchet straps and drop clothes and asked if they knew what they were doing.did not realize till unloaded. James Barnett

Rating:

5.0

Nothing excellent help !

Rating:

5.0

Make sure all equipment is capet up on its mantince I rented the truck 2 twice know and door does not open right

Rating:

5.0

Night dropped and called the next morning and representative had checked in thanks.

Rating:

3.0

At around 55-65 mph the truck would bounce pretty bad

Rating:

5.0

You could let the local place (ie Cleveland OK) Know IMMEDIATELY when a reservation comes in!..... THEN......you could make sure the equipment scheduled is available at location needed...... THEN......you could bring the equipment to the location reserved......reserved 2 plus weeks prior BTW...... THEN.....you could make sure your One Way Customer KNOWS which location to return equipment.......vs us arriving exhausted to a location who makes us wait 20 minutes while counter guy gets his snacks.....only to be told "we don't usually accept drop offs

Rating:

3.0

Would have been nice to have had some help hooking up. The trailer was heavy and it was on the ground. Maybe have all the trailers on something other than the ground.

Rating:

1.0

They were closed when I dropped off yet they charged me $30 and said I dropped off a day later on June 1st.

Rating:

4.0

The ladies working here are very nice and helpful however I’ve now been over charged as well as being charged twice.

Rating:

5.0

Jack's on the trailers, however I managed to lift it to the hitch.

Rating:

5.0

I have rented several times from this location, always top notch service

Rating:

4.0

lower price

Rating:

2.0

I had issues with the check in on the website.

Rating:

5.0

I have rented several times from Cleveland You Move. Fast check out, friend service and never had any issues with rental equipment, always clean

Rating:

3.0

Make sure trucks are cleaned and maintain

Rating:

3.0

Prices seam a little high for car hauler

Rating:

5.0

Very friendly, explained the billing so that that I understood,( 72 year old) explained how many miles were been billed. Very professional Turned out exactly like she said

Rating:

3.0

I am confused. I received two (2) receipts. Does this mean that I was charged twice?