Customer Reviews for Cleveland Smokes & Beverages
(U-Haul Neighborhood Dealer)

24 reviews

15649 Puritas Ave   Cleveland, OH 44135

(216) 251-2865

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–5 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(216) 251-2865

15649 Puritas Ave
Cleveland, OH 44135

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–5 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Could not pay with cash!!

KAREN ERCHUL 
Rating:
5.0

Very convenient location.nice parking space. Close to airport

Vivekbhai Patel 
Rating:
5.0

Best place to rent the truck

Vivekbhai Patel 
Rating:
5.0

Great location..Good place to Rent Truck

Vivekbhai Patel 
Rating:
5.0

Customer did not leave a comment.

Vivekbhai Patel 
Rating:
5.0

They need pickup truck.. Best friendly staff

Vivekbhai Patel 
Rating:
5.0

Best uhaul renting Experience..

Vivekbhai Patel 
Rating:
5.0

As Always I rent my truck from Cleveland smokes and beverage.. Great location

Vivekbhai Patel 
Rating:
5.0

Very good place to rent truck.. Nice parking ,quick service..

Vivekbhai Patel 
Rating:
1.0

Did not return my rental. Had to live chat and make 2 phone calls to get it done. They are shady and should not be a third party location. First customer service call was clearly irritated I was concerned about incurring more charges. You changed my pick up location 24 hours prior. Not acceptable. The whole process was harder than it should be.

Dawn Dickey 
Rating:
3.0

Customer did not leave a comment.

Ameika Roach 
Rating:
5.0

Best place to get uhaul truck planty of parking . Nice service

Vivekbhai Patel 
Rating:
1.0

When I picked the uhaul up the gas was on half of tank so when I returned I filled the gas back up to half of tank and still was charged for gas very horrible experience a rip off

Tamara Hughes 
Rating:
5.0

Very convenient location.. Friendly staff..

Vivekbhai Patel 
Rating:
4.0

I was missing the furniture pads I had ordered and had an extra dolly that I did not want to be responsible for. There was also trash left between the seats at time of pickup.

Thomas Bunn 
Rating:
3.0

I was charged for 2 dollys and they didn’t have any in the truck

LYNETTE BROWN 
Rating:
1.0

Customer did not leave a comment.

Alexis Rodriguez 
Rating:
2.0

I selected the mobile check in but it was not an option when I arrived. I had to go inside and give all my info all over again.

Lee McLaughlin 
Rating:
5.0

Customer did not leave a comment.

Steven Popovich 
Rating:
1.0

One do not charge for something that person never got. Second give the uhaul on gas not empty!

Roxanne Montalvan 
Rating:
2.0

Not the safest neighborhood to visit. Gentleman who was getting the rental set up, disregarded me saying I DID NOT want the additional insurance and added it to my invoice. I did not know until I was returning the truck that it was added. He specifically asked me twice if I wanted it and I declined both times. I am very glad I was well informed and did my reading an research before picking up the truck. Milage costs were not discussed nor any additional information. Again, I was well aware of any charges as I did the research but I expected everything to be covered and it wasn't. Just go to a uhaul specific store. The truck I picked up was COMPLETELY empty on fuel even though the check stated it had 1/4, the seats were ripped up, the cab was full of dust and cigarette ashes. The driver mirror would not stay adjusted, the slightest bump and it would move to where I couldn't see anything. One of the worst uhaul experiences.

Magen Edwards 
Rating:
1.0

Customer did not leave a comment.

Ashish Bhende 
Rating:
5.0

Good parking nice location

Vivekbhai Patel 
Rating:
3.0

U-Haul should trade the people this was the first time that this gentleman was checking a truck in and had to be on the phone talking to someone to tell him how to do it. This was not my original drop off I was sent a text message to drop off at this location. The next time I rent a truck and pick a location to drop off that’s where I will drop it off I will not let you guys change my location anymore. Very disappointed in U-Haul this time not the truck that I wanted on pick up and a different drop off location. It cost me an extra $45 in gas for this bigger truck.

William Messer 
No reviews have been submitted for this location.

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