Could not pay with cash!!
KAREN ERCHUL
Customer Reviews for Cleveland Smokes & Beverages
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very convenient location.nice parking space. Close to airport
Vivekbhai PatelBest place to rent the truck
Vivekbhai PatelGreat location..Good place to Rent Truck
Vivekbhai PatelThey need pickup truck.. Best friendly staff
Vivekbhai PatelBest uhaul renting Experience..
Vivekbhai PatelAs Always I rent my truck from Cleveland smokes and beverage.. Great location
Vivekbhai PatelVery good place to rent truck.. Nice parking ,quick service..
Vivekbhai PatelDid not return my rental. Had to live chat and make 2 phone calls to get it done. They are shady and should not be a third party location. First customer service call was clearly irritated I was concerned about incurring more charges. You changed my pick up location 24 hours prior. Not acceptable. The whole process was harder than it should be.
Dawn DickeyBest place to get uhaul truck planty of parking . Nice service
Vivekbhai PatelWhen I picked the uhaul up the gas was on half of tank so when I returned I filled the gas back up to half of tank and still was charged for gas very horrible experience a rip off
Tamara HughesVery convenient location.. Friendly staff..
Vivekbhai PatelI was missing the furniture pads I had ordered and had an extra dolly that I did not want to be responsible for. There was also trash left between the seats at time of pickup.
Thomas BunnI was charged for 2 dollys and they didn’t have any in the truck
LYNETTE BROWNI selected the mobile check in but it was not an option when I arrived. I had to go inside and give all my info all over again.
Lee McLaughlinOne do not charge for something that person never got. Second give the uhaul on gas not empty!
Roxanne MontalvanNot the safest neighborhood to visit. Gentleman who was getting the rental set up, disregarded me saying I DID NOT want the additional insurance and added it to my invoice. I did not know until I was returning the truck that it was added. He specifically asked me twice if I wanted it and I declined both times. I am very glad I was well informed and did my reading an research before picking up the truck. Milage costs were not discussed nor any additional information. Again, I was well aware of any charges as I did the research but I expected everything to be covered and it wasn't. Just go to a uhaul specific store. The truck I picked up was COMPLETELY empty on fuel even though the check stated it had 1/4, the seats were ripped up, the cab was full of dust and cigarette ashes. The driver mirror would not stay adjusted, the slightest bump and it would move to where I couldn't see anything. One of the worst uhaul experiences.
Magen EdwardsGood parking nice location
Vivekbhai PatelU-Haul should trade the people this was the first time that this gentleman was checking a truck in and had to be on the phone talking to someone to tell him how to do it. This was not my original drop off I was sent a text message to drop off at this location. The next time I rent a truck and pick a location to drop off that’s where I will drop it off I will not let you guys change my location anymore. Very disappointed in U-Haul this time not the truck that I wanted on pick up and a different drop off location. It cost me an extra $45 in gas for this bigger truck.
William Messer