Customer Reviews for Clear Lake Truck Wash
(Distribuidor de U-Haul del vecindario)

360 comentarios

3110 4th Ave S   Clear Lake, IA 50428

(641) 357-3375

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 6 p. m.
  • Vie.: 8 a. m. - 5 p. m.
  • Sáb.- dom.: 7 a. m. - 12 p. m.
Horario especial
  • 5/26/2022 - 5/31/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(641) 357-3375

3110 4th Ave S
Clear Lake, IA 50428

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 8 a. m. - 6 p. m.
  • Vie.: 8 a. m. - 5 p. m.
  • Sáb.- dom.: 7 a. m. - 12 p. m.
Horario especial
  • 5/26/2022 - 5/31/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Gay D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbra H. 
Clasificación:
5.0

Great experience

Marlys L. 
Clasificación:
5.0

They were helpful and really nice. Answered a few questions and I was on my way..

Linda M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
5.0

Excellent service that was greatly appreciated!

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alfonso G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara R. 
Clasificación:
3.0

My only suggestion would be to equip the box vans with side mirror defrost. I feel like it's a safety concern for customers who may be driving through areas or at times of inclement weather and customers take the risk of damaging the mirrors to scrape ice off of them...this is just something i recently encountered during my last rental earlier this week. Other than that, the rental worked out great for me.

Clint W. 
Clasificación:
3.0

Make washing the vehicles between rentals a priority. I understand it's the winter season but truck was filthy and I had to go to a gas station to clean the windows so I could see out of them.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica H. 
Clasificación:
3.0

Not related to the location but to the check in process. I chose the online check option for ease of use, or so I thought. As it turns out that process is slow and clunky. Uhaul gave no heads up that I would need to bring multiple forms of ID or provide the names and numbers of multiple people to verify who I was.

Bruce C. 
Clasificación:
5.0

Everyone did a great job, follow up was great. What I've come to expect from Uhaul.

Michael P. 
Clasificación:
2.0

Location was out of the way, the truck was suprprisingly dirty for being rented at a truck wash business. Staff was lacking on the friendly customer service

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler A. 
Clasificación:
5.0

Staff was really helpful and friendly. Being a first time customer they made the process quick and painless. They should honestly get a pay raise 

MICHAEL H. 
Clasificación:
3.0

Have someone in the office so no one has to wait for help. Otherwise good experience

Nik B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise F. 
Clasificación:
4.0

Rented a trailer short term. The manager helped me right away, made sure it was attached correctly and adequate. Good service!!

Gary M. 
Clasificación:
2.0

Original contract was for a different truck than the one delivered. This location sent a new contract for the truck delivered but never ensured the original contract was canceled. I have never received confirmation the original contract has been canceled and the all the person at location told me don't worry about it you were only charge for one truck. I would like Uhaul to confirm the original contract was canceled and provide me documentation to that effect.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
5.0

No complaints, perfect customer service, and good communication.

Joel L. 
Clasificación:
2.0

Manager needed help with customer service levels. The employee was good though Not open past noon on Saturday is not helpful

Jeff E. 
Clasificación:
2.0

I waited 15 minutes in the office for someone to come and no one did. They had a phone # to call for someone to come. I called three times and no one answered. I was told to drive to the back, did that and no one there either. It took well over 30 minutes before I saw a human

Matthew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick U. 
Clasificación:
4.0

The cab was full of trash and the suspension was horrible. I drive a school bus that is a smoother ride than this truck.

Lindsay B. 
Clasificación:
3.0

Make sure rented equipment is provided. We rented a dolly which we did not receive and then got charged for not returning said dolly.

Cortlyn K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

terry P. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOUGLAS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole L. 
Clasificación:
1.0

When we arrived to grab trailer one guy mentioned we need a bigger bolt and to drive down the street to another store to get a bigger bolt for the hitch. I asked doesn't he have what is needed to hook up the trailer he went back into the office to check and the manager came out looked at it and said it was fine. We put our trust in the manager and the next day as we traveled from Minnesota to Virginia to take our daughter to college. The bolt fell off the metal hitch came off and was dragging the trailer by the chains our trailer swayed across 94 before Madison. we called this rude no personality or compassion customer service whom called out a tow for us. The tow guy said they put the the wrong bolt on the trailer it should have been a 2 inch instead of a 1&16th inch bolt. I'm grateful this happened in flat land Wisconsin instead of Mountainous West Virginia. but this could have been all avoided if they did what we paid them to do. Sad we put our trust in the company ability to provide my family with a safe equipment and they sent us down the road like that

april S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul N. 
Clasificación:
3.0

I had to drive 1 1/2 hours just to pick up the trailer. I know it's not the locations fault. It's hard to believe that there was nothing closer for me to rent.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari A. 
Clasificación:
2.0

No one was at the location drop off business to inspect the rental when I delivered it back not did they call me back from when I left a message on their phone

DANIEL M. 
Clasificación:
5.0

Way too expensive for such inconvenient and old old truck. I need to search for better options.

Nik N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
3.0

While not bad, guiding the customers to where to find the office would help.

Chad C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
1.0

when I called to confirm they could not confirm pickup. They said they did not have trailier and said they had no idea if they would get one. So left me quite concerned. I called u haul directly, and they simply upgraded me to a larger trailer. The local site should have done that rather that throwing UHaul coporatioin under the bus and causing me concern. Lastly, I prepaid 156$ for the trailer on line, It was paid in full to my understanding. Then when I got there and picked up the trailer they said I needed to pay another $40 ? I asked why and they did not have any explaination only "the system shows $40 remaining". So I would like my 40$ or an explaination. Thanks Bob

Robert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
3.0

Return my $100 deposit....

Payton M. 
Clasificación:
5.0

Your app was on the fritz for me wouldn't register my reservation. Other than that it was great.

CHAD U. 
Clasificación:
4.0

18 minutes to wait for manager to start the checkout process

Donald J. 
Clasificación:
3.0

The truck was so dented and scratched up, it was embarrassing. The person didn't walk me out to vehicle and check it out before I drove it off lot. When I went online they gave me pictures of a perfect truck and when I disbuted and tried uploading real pictures of truck it kicked me off website. They better not charge me for damages!!!!

Tamara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

roger M. 
Clasificación:
5.0

Love this location in Clear Lake.

Nik N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

Everything was easy and the people I came in contact with were amazing

Stacey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM C. 
Clasificación:
3.0

Make sure you get right truck and correct paper work

Ronnie S. 
Clasificación:
3.0

Pretty shabby . Arrived on time - no one present. Called a number and waited 10 min. Once he arrived he was helpful.

CRAIG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY E. 
Clasificación:
5.0

Scott was really Helpful. This Location is a good Example of Courtesy and Excellence. THANKS

Luis V. 
Clasificación:
3.0

Have all the equipment in operational condition

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica B. 
Clasificación:
1.0

Overcharged me by $60. Rental agreement was for one truck but they gave me a different one and then used the original truck to compare how much gas and mileage I used. Charged me $120 when it should have been $60. Have called UHAL 6 times to fix it and still not addressed.

Tracy A. 
Clasificación:
1.0

Pickup location verbally confirmed a drop off location in Shell Rock. Since there was nothing listed on the contract we figured that was accurate. After we spent all day moving we dropped the trailer off in Shell Rock very late. There were three other U-Haul trucks there and we had dropped a truck at this location before. The next day we got a voicemail that we were in breach of our contract as the trailer was due at 9am and was not received. After several frustrating and rude conversations with staff (Gina specifically) to both me and my father (as he had the vehicle with towing capability). They made us go back to pickup the trailer and deliver it all the way to Waterloo. Over two hours out of our way. This was the worst experience with U-Haul we have ever had in over 40+ years of moving. None of our family will ever be customers again in the future.

Rachael S. 
Clasificación:
1.0

I recommend you get equipment from someone other than u-haul.

Arthur S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

Very friendly and accommodating. Highly recommend doing business with this business.

KAYLA F. 
Clasificación:
1.0

Did not reach out to me to verify I would like to pay $300, substantially more than my actual reservation, for equipment I never recieved and do not want

KRISTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jesse P. 
Clasificación:
5.0

A block or jack under the trailer tongue would make it easier to pick up and drop off.

Todd A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah V. 
Clasificación:
1.0

1. I stood waiting without being greeted or asked name and how I could be helped for >5-10 minutes. I left and returned later. 2. No one was masked initially when I stepped inside; neither of the employees nor the two clients. Neither of the clients were asked to mask. Your organizational public health literacy, at the current time, ranks an F. As a physician, it is especially disheartening to see this disregard for life & health. My dad died of Covid this past week in Mason City. I don't know if it is a political statement, brutish ignorance or a complete disregard for other's health and wellness? If you cared for and have pronounced people dead, you likely would have a different attitude. Ralph S. Bovard MD MPH

Ralph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna J. 
Clasificación:
5.0

Great and easy to work with

George A. 
Clasificación:
1.0

I waited 30 minutes to be waited on.

Scott H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd G. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Great service

william P. 
Clasificación:
4.0

Self drop off was easy. it was a bit hard to locate the key drop box.

donna E. 
Clasificación:
5.0

I was told that I would get a cheaper price to change the drop off location to Hermantown. I was charged extra for dropping off at the Hermantown location.

Sue J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
1.0

The gentleman was incredibly rude to me. I needed help backing it into the spot where he wanted it. Barely spoke to me and just walked away without me knowing if there was more I needed to do. I tried to apologize for needing the help explaining my husband has ALS and could not help. I have NEVER been treated so rudely and will not recommend anyone renting from this location.

CONRAE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim K. 
Clasificación:
5.0

Nothing. Every transaction went smoothly and quickly .. Staff very efficient and.helpful in aiding us in fixing our light adapter issue and sending us to proper Specialist Trucks to get part and fix so we could be on our way safely.

Gertrude C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
3.0

The guy was very helpful but when I got there no one was around and I had to wait at the office for anyone to show up.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M. 
No se han enviado comentarios para esta ubicación.

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