Customer Reviews for Clean as a Whistle #2
(U-Haul Neighborhood Dealer)

142 reviews

303 S Tyler St   Gladewater, TX 75647

(903) 374-0449

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:30 am - 1:00 pm

Services at this Location:

Contact Us

(903) 374-0449

303 S Tyler St
Gladewater, TX 75647

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:30 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Linda Gage 
Rating:
3.0

none

laura hill 
Rating:
5.0

Customer did not leave a comment.

Kenya Hyde 
Rating:
5.0

Customer did not leave a comment.

BRIAN PATRICK 
Rating:
5.0

Customer did not leave a comment.

Jonathan Fala 
Rating:
5.0

Customer did not leave a comment.

Monica Williams 
Rating:
5.0

Customer did not leave a comment.

JEFF WHITE 
Rating:
5.0

Customer did not leave a comment.

Sasha Salvidge 
Rating:
3.0

Customer did not leave a comment.

ROBERT GUIDRY 
Rating:
5.0

Customer did not leave a comment.

SHERRY PERRY 
Rating:
1.0

they didn't even look at the vehicle. They could care less what shape it was in when returned.

DAVID HAGLER 
Rating:
2.0

they didn't even look at the trucks or trailer. They could care less what shape the equipment was in. They evidently didn't report the vehicles were in, because the drop off place was wrong and we didn't know it.

DAVID HAGLER 
Rating:
2.0

Customer did not leave a comment.

Brooklynn Elmore 
Rating:
1.0

Customer did not leave a comment.

Halie Lewis 
Rating:
2.0

I wasn’t very happy with the location due to where it was at and that there was no place to leave my vehicle unattended for the time. I would not recommend this location because nobody should leave their vehicle on the side of the road.

megon smith 
Rating:
5.0

Customer did not leave a comment.

shawn zuber 
Rating:
3.0

Customer did not leave a comment.

Gregory Lamm 
Rating:
5.0

Customer did not leave a comment.

Richard Tow 
Rating:
5.0

Customer did not leave a comment.

Brandon Schmidt 
Rating:
3.0

Personnel very friendly

Sierra Schneider 
Rating:
1.0

Customer did not leave a comment.

Elizabeth Fortenberry 
Rating:
4.0

Everything was great!!

Steven Smith 
Rating:
5.0

It was as good as I could've expected. Nice people

JAMES LEE 
Rating:
5.0

Customer did not leave a comment.

Kathy Mckay 
Rating:
3.0

tires were not maintained and had a blow out

Michael Lucas 
Rating:
3.0

Customer did not leave a comment.

Dale West 
Rating:
3.0

Was unable to download the app so I just used the drop box and also deposited my copy of the rental agreement. Didn't here from any one to confirm safe return.

Mark Vander Laan 
Rating:
2.0

Needs better customer service. Needs to be on time and not have customers waiting for them to arrive from his trucking business. Also a better explaining of the charges if we will return it somewhere else and not there location. We return it to their location and waited even longer while did a lot of talking to others. We had to play waiting game again to get the trailer unhook from his employees who works for his car detail business. Very disappointing.

Phyllis Davis 
Rating:
5.0

Customer did not leave a comment.

Heather Wollum 
Rating:
5.0

Customer did not leave a comment.

MANDY GRANT 
Rating:
4.0

Customer did not leave a comment.

Kenneth Lowery 
Rating:
1.0

Owner never looked at me. Told me he would email receipt but never did. Helper barely talked to me.

Randall Roush 
Rating:
5.0

Great location, great service, I would definitely use this location next time I need equipment.

gregory robertson 
Rating:
5.0

Customer did not leave a comment.

Bart Tilton 
Rating:
3.0

I had to pick up my rental 10 miles from my original request location. Availability was poor. I was told this when I first made a reservation. At least there was honesty.

AMIE TRAHAN 
Rating:
5.0

Customer did not leave a comment.

Ruby Kubik 
Rating:
5.0

Customer did not leave a comment.

Grant Key 
Rating:
2.0

Make sure they don't charge for fuel that wasn't needed. I had a BS charge for six gallons.

BRIAN COURNEYA 
Rating:
5.0

Customer did not leave a comment.

Lance Freeman 
Rating:
2.0

No one was there. Equipment was not orderly/no clear place to park the truck

Kelly Goldsberry 
Rating:
2.0

Customer did not leave a comment.

Robert Adams 
Rating:
5.0

Customer did not leave a comment.

taryn guardado 
Rating:
5.0

Customer did not leave a comment.

PHILIP ANDERSON 
Rating:
4.0

Don't park trailer in ant hills.

Al Leadaman 
Rating:
5.0

Customer did not leave a comment.

Frank Jenkins 
Rating:
3.0

Customer did not leave a comment.

RANDALL HONEYCUTT 
Rating:
5.0

Customer did not leave a comment.

Uleta Williams 
Rating:
4.0

Customer did not leave a comment.

Terry Dunham 
Rating:
1.0

I was scheduled to pick up trailer at 9:30, the u haul owner did not show up until 10:35. I called the Shreveport location that scheduled the pick up and said “sir he doesn’t open until 10” , again, they scheduled me for 9:30. Ultimately didn’t show until 10:35. After he shows up his computer wasn’t working and said he didn’t know I was coming. Equipment was fine but service was a 0/10. Would never recommend this location

Canon Coleman 
Rating:
5.0

great

Michael Fraker 
Rating:
4.0

Customer did not leave a comment.

Evan Venn 
Rating:
5.0

The owner stayed after hours to rent me a truck! A++++ Joni Petty

Joni Petty 
Rating:
5.0

Customer did not leave a comment.

Troy Mott 
Rating:
5.0

Customer did not leave a comment.

JUDY TIDWELL 
Rating:
5.0

Customer did not leave a comment.

anne bishop 
Rating:
1.0

Only car detailers were there when I dropped the truck and trailer. Filthy building, lot and I was told to come back to see the owner even though I was there a couple of hours past the posted hours of operation. I never saw or heard from anyone. Ever. Period. I've used U-Haul dozens of times all across the country and have never seen or experienced such a lack of service. Shame on them!

MICHAEL GRIGSBY 
Rating:
5.0

Customer did not leave a comment.

ALLEN HUMPHREY 
Rating:
5.0

Customer Service is paramount at this location...INCREDIBLE customer service

Kyle Davis 
Rating:
1.0

This place was deplorable and I would hope and expect that UHaul would discontinue any association with this individual. He was very unpleasant and even exclaimed that UHaul is just his “tinker-toy” and uses as a tax write-off. His demeanor and character was vulgar. The truck was empty of gas and filthy.

Julius Pope 
Rating:
5.0

Customer did not leave a comment.

Todd Kidwell 
Rating:
5.0

Good experience, very nice people to work with.

david clark 
Rating:
4.0

Customer did not leave a comment.

Thomas Andersen 
Rating:
2.0

I would show up on time to offer a rental. Not show up 45 mins late.

melissa lake 
Rating:
5.0

Great experience

david ballenger 
Rating:
5.0

Customer did not leave a comment.

John Dixon 
Rating:
1.0

HORRIBLE EXPERIENCE! I received a call from Uhaul reservations. I Had a reservation for 1:00 PM pick UP in Gilmer but due to availability I had to pick up at this location instead. Arrived shortly before 1:00PM & was told the only person who could do the paperwork for my trailer rental was at lunch & would be back shortly. An hour & a half later the, what I'm assuming is the owner showed up. He said our reservation wasn't on his log before he went to lunch which is untrue. I was told by customer service our reservation was downloaded to his log that morning while she was speaking to me about the location change so it WAS there. He either didn't check his log before taking off for lunch or just flat out lied. Either way, he was very rude, condescending and dismissive. To top everything off, I had my stepfather go pick up the trailer and instead of charging my Debit card which was on file with the reservation, He made my stepfather pay with his debit card instead of calling me for authorization! I will NEVER pick up from this location again! Oh! And all the trailers were piled on top of each other so he had to bang the thing around to get it "unstuck" from the other trailers. My stepdad informed him we would NOT be paying for the damage he was causing to the equipment! I could go on & on but won't.

Thomas Block 
Rating:
3.0

Dropped off after hours.

Christopher Macaluso 
Rating:
5.0

Customer did not leave a comment.

Harold Roberts 
Rating:
5.0

Customer did not leave a comment.

Stacey Alderman 
Rating:
5.0

Customer did not leave a comment.

James Raines 
Rating:
5.0

Excellent customer service

chad gamble 
Rating:
5.0

Great service no hassles.

Linda Tate 
Rating:
5.0

Customer did not leave a comment.

Charles Ashby 
Rating:
5.0

Customer did not leave a comment.

Clyde Causey 
Rating:
3.0

Customer did not leave a comment.

Megan Hosak 
Rating:
1.0

Owner scammed me for $20. He claimed it was a handling fee. Uhaul customer service was nice and refunded this for me.

Daniel Kniss 
Rating:
1.0

This was a horrible experience an absolute nightmare that lasted for 4 days and countless hours on the phone trying to get it straightened out. The man wasn't there at my reserved pickup time, didn't get truck until 3 hours later, he had a hacking cough that he didn't try to contain, wrong odometer and fuel reading, checked 2 trucks out on my account rather than one, return location was wrong and time, overcharged us for the small dolly and refused to give us the larger one we needed because it was too much hassle (charged $10 for the $7 dolly and he wouldn't give us the $10 one-there was no mistaking the correct price they are written in large numbers on dollies), made husband email his DL even though he was standing right there, he couldn't get our email correct (after multiple times of spelling it for him) to mail us the contract

juli gardner 
Rating:
2.0

Truck we ordered keys weren't available was supposed to be able to drop off in Longview and when I went to drop off they told me I couldn't spent over 3 hours dealing with a truck that was 11 foot longer then I needed

THERESE KENNING 
Rating:
4.0

Customer did not leave a comment.

Robert Warburton 
Rating:
3.0

Customer did not leave a comment.

Margarita ONeal 
Rating:
2.0

Customer did not leave a comment.

JOHN ALBIN 
Rating:
5.0

The verification method is kinda Nazi. I own my business and home, so no lease agreement. My employer is also me. You had to wake my nephew up at 8 am on Saturday, when he worked til midnight the night before.

Garland Wayne Shott 
Rating:
2.0

New location

Paul Brittian 
Rating:
4.0

Was told to pick up a certain location got there was told it was in a different location 20 mins away

Kishan Mahabir 
Rating:
1.0

La persona fue muy grosero, me grito, y no chequeo nada y puso informacion incorecta , y me estan cargando dinero extra por disque millas que no es cierto, es una falta de respeto

Elizabeth Santiago 
Rating:
5.0

Customer did not leave a comment.

Amanda Cook 
Rating:
4.0

Very good service

Paul Byrd 
Rating:
5.0

Customer did not leave a comment.

humberto amaro 
Rating:
5.0

Customer did not leave a comment.

glen hodges 
Rating:
2.0

The starting miles shown on the contract did not match with the odometer (+33miles), the fuel gas tank did not match either. Insurance cost options were not disclosure upfront, just charged to the contract...? Some other anomalies received during the check in service.

Baldomero Vela 
Rating:
3.0

Good service. Small town so no wait. Convienant.

Robert Christoff 
Rating:
4.0

Customer did not leave a comment.

Britnee Anderson 
Rating:
5.0

Customer did not leave a comment.

Catherine Hartman 
Rating:
3.0

checking the truck back in was a bit difficult getting the app to work at first. After it started it was fine but we were unsure about when we were finished.

joe harris 
Rating:
4.0

Customer did not leave a comment.

Sam Coleman 
Rating:
5.0

Customer did not leave a comment.

phillip phelps 
Rating:
3.0

They had just closed for the day when I called to return the trailer. They did answer the phone, and instructed me where on their lot to leave the trailer. Worked out well. I appreciated them letting me leave it after hours...and took pictures of it on site for verification, just in case it might have gotten stolen or damaged after drop off.

MORRIS W. FOSTER 
Rating:
3.0

Customer did not leave a comment.

Randy Dixon 
Rating:
5.0

Customer did not leave a comment.

Rating:
4.0

Customer did not leave a comment.

Charlie Stuart 
No reviews have been submitted for this location.

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