Comentarios del cliente para Clean Car Wash

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Clean Car Wash

Grado total:

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Bill P. en

Grado:

El cliente no dejó un comentario.

John L. en

Grado:

Equipment was ready on my arrival and the process was easy.

Gabriel V. en

Grado:

El cliente no dejó un comentario.

Kevin K. en

Grado:

El cliente no dejó un comentario.

Frank V. en

Grado:

El cliente no dejó un comentario.

Curtis M. en

Grado:

El cliente no dejó un comentario.

Winston W. en

Grado:

El cliente no dejó un comentario.

Gary B. en

Grado:

El cliente no dejó un comentario.

Paranthaman M. en

Grado:

Quick and clean.

Marlene D. en

Grado:

El cliente no dejó un comentario.

BRENDA A. en

Grado:

El cliente no dejó un comentario.

Miriam P. en

Grado:

El cliente no dejó un comentario.

John E. en

Grado:

It took 45 minutes for me to get the key to the u-haul. Due to the driver looking different from his license picture (beard vs. no beard), he could not be “virtually verified”. The first person I was chatting with just told couldn’t be verified and disconnect when I asked why. The second person just told me I had to speak with someone at the store. I told them they didn’t open until 8:30 AM and they advised me it was 7:00. I told them, I’m sitting here and they’re not open. The person said again, they open at 7:00 and disconnected. It took theses three different attempts to get my key. I called twice and each that someone transferred me to an automated system, but then I was on hold for 10 minutes, which is confusing because it’s an automated system. I’m also not sure how an automated stands would help. While on hold, I tried verified the driver again. and a service rep. that was helping me “virtually verify” called to speak to me directly. She advised that it was probably due to the current picture you have to post of yourself compared to the license picture being different. She wasn’t able to manually override the system and I wasn’t able to change my driver until she sent me a link. It was very frustrating that it took five different agents (two virtually and three on the phone) to get help. While the truck was clean, the pick up location was well-lit, and the truck drove okay, I am disappointed with the lack of customer service using the online pick-up option.

William N. en

Grado:

Friendly service, convenient location , excellent vehicle made my U-Haul experience great. I will always use that depot when renting cargo vans.

Amber H. en

Grado:

El cliente no dejó un comentario.

William N. en

Grado:

The U-Haul Cargo Van was slightly dirty inside the cargo area. The driver's area upfront was perfect. I vacuumed out the cargo area myself. The van drove great, I would rent again from the same depot.

Frank B. en

Grado:

El cliente no dejó un comentario.

Clinton A. en

Grado:

I spent a rather long time on the phone making arrangements and reservations for this rental only to find when we arrived at the pickup location that not only was the reservation not there but the individual who was running the store was rude, unkept, impolite and totally unaware of my reservation. As such the truck was not ready nor clean and the specific equipment, ie: dolly, blankets, and furniture rollers were not with the vehicle but were piled in piles outside the store. Naturally it was also raining. Needless to say, when the individual told my son and I go out and load the special equipment we wanted on the truck my opinion of U Haul sank even further then it had at the start of our most unpleasant meeting to pick up our truck. This was bad. There was another individual there who the person at the pickup place told him to just go get a truck. When we were finally ready to depart this individual was still standing in front of the store. I stopped and asked him if I could help him at all and he just lowered his head and said "He told me to just go get a truck, Now he won't ever talk to me"".... bad, bad, bad. .

Zachary B. en

Grado:

El cliente no dejó un comentario.

xiomara B. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

El cliente no dejó un comentario.

MARK H. en

Grado:

It was an easy experience.

Michael B. en

Grado:

El cliente no dejó un comentario.

Arlene K. en

Grado:

Didn’t do a truck “walk around” with me.

Kenneth Y. en

Grado:

El cliente no dejó un comentario.

Ellyna L. en

Grado:

Tried to reserve online and had an issue in picking up the truck. Had to provide two seperate individuals to verify my identiy and after asking why and taking longer than 5 minutes to look up and provide a second contact - I was forced to go inside the store. The whole idea was to NOT go inside. Simply askin and taking the time to go into my contacts on my phone should not force me out of the entire process. I complied with everythign and the people on the online chat were NOT HELPFUL. WOuld defintiely NOT RECOMMEND using the online process as it was cold and impersonal.

Charles H. en

Grado:

The man there is a moron.I will NEVER use U-haul again if this is the only place to rent.He had no idea how to use a credit card.It took 3 different cards to pay all of which had plenty of money on them.My debit card had over 3,000$ in the account but he kept telling me there was no money on the account.NEVER again will I go there

Susan L. en

Grado:

Nothing- they are simply fine as they are.

elizabeth C. en

Grado:

Just wasn’t aware of the vehicle tax that added onto the price in the end but overall great experience

Karry W. en

Grado:

El cliente no dejó un comentario.

Mario D. en

Grado:

El cliente no dejó un comentario.

Christopher G. en

Grado:

Paul was very helpful and did a good job performing the rental. I had a good customer experience.

JAMES B. en

Grado:

El cliente no dejó un comentario.

Michael D. en

Grado:

El cliente no dejó un comentario.

Leroy M. en

Grado:

Decent customer service

Brian M. en

Grado:

Great service, thanks.

William C. en

Grado:

One headlight burned out. Limited parking for personal vehicles.

GARY F. en

Grado:

Not one to complain because I hate this. But the unit I rented had mechanical issues. ABS and RED brake light on all the time with the ABS activating every time you would stop. When getting to 50MPH, the truck absolutely shakes you out of the seat. Had the truck rented for 2 days and returned it after the first load. Went back to the Gainesville Va Penske where I have rented previously. The reason I chose uHaul was closer to the home we just built to save miles. Thanks GFunk

Kyle T. en

Grado:

An excellent experience and Peter C. was great!

Charles C. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

El cliente no dejó un comentario.

ANN MARIE R. en

Grado:

El cliente no dejó un comentario.

Andrea C. en

Grado:

El cliente no dejó un comentario.

Kayla H. en

Grado:

El cliente no dejó un comentario.

Macol H. en

Grado:

El cliente no dejó un comentario.

Sharon H. en

Grado:

El cliente no dejó un comentario.

Brandon R. en

Grado:

El cliente no dejó un comentario.

Kenneth F. en

Grado:

Gave me the key and didn't go over the vehicle or mileage rates with me. Charged me 99$ on top of everything, for an in-town move. The parking brake did not work and the low tire pressure light was on. I got charged for a utility dolly that wasn't used or given to me. Will use another service or location next time.

Maitland S. en

Grado:

We were given false info about the availability of a truck. The story switched on us multiple times. The web site offered us a truck 2 hours away. We ended up with a truck twice the size we wanted, 3 hours late. Friends told us this is typical. Plan on it if you can!

David T. en

Grado:

Very attentive and helpful checking the trailer lights and hitch attachment. Will definitely use again.

victoria R. en

Grado:

Reserved truck for 5:30 am. When i started the pick up process through the app, i was informed i would have to wait until 7:00 to pick it up. I selected that location because i was able to pick it up earlier, otherwise i could have picked a truck up at another location before 7:00. I have rented uhaul pickups several times snd never ran into a problem, Was very disappointed. I feel i should be refunded the $50.00 guarantee since my truck was not available at the time i scheduled.

Brian L. en

Grado:

This is the second or third time I have rented from them. I always comes here first. Great experience.

James K. en

Grado:

very easy rental . We will definitely rent from there again.

Taylor M. en

Grado:

The drop off location was a gas station, it took a little while to get all the paperwork and get my deposit back, however the employee was very helpful and nice. He definitely was doing the very best he could for us and made sure we were satisfied.

Richard J. en

Grado:

El cliente no dejó un comentario.

Richard T. en

Grado:

Very friendly - the check out and check in process was great. Location is quite accessible and convenient. I was impressed with the cleanness of the vehicle and its performance.

Richard W. en

Grado:

El cliente no dejó un comentario.

STEVEN W. en

Grado:

El cliente no dejó un comentario.

Vicky B. en

Grado:

keep uhauls clean for each and every guest

jeffery D. en

Grado:

El cliente no dejó un comentario.

Lourdes T. en

Grado:

El cliente no dejó un comentario.

roger B. en

Grado:

The reason for the below average rating at the pick up location, is that it took one hour for the store attendant to get the truck rental contract set up, he stated that the problem was with the computer system. Another issue is that he was the only attendant in the store and he would move from waiting on me to sell lottery tickets and other store merchandise to other customers and then return to wait on me again.

shawn S. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

Joe C. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

Brian P. en

Grado:

El cliente no dejó un comentario.

Mark D. en

Grado:

El cliente no dejó un comentario.

Gregory R. en

Grado:

Everything was fine. The gentleman at the pick-up point was very nice and friendly. He was helpful in getting trailer hooked up. The trailer had a lot of damage to the fender skirts on both sides. This wasn't well documented. Inside was ok.

Robbie Lee M. en

Grado:

Cheaper mileage rates.

Sandra E. en

Grado:

El cliente no dejó un comentario.

david K. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

Clerk was accusatory and combative re:condition of truck, did not consider it a good customer service experience by any means.

Victoria L. en

Grado:

El cliente no dejó un comentario.

Susanna W. en

Grado:

The truck was clean and easy to drive but leaked oil everywhere staining the driveway in multiple places

Aatika K. en

Grado:

El cliente no dejó un comentario.

Keith H. en

Grado:

After a long trip back and then unloading the contents I was hauling, I was very tired and would have rather had the attendant at the station check everything out for me instead of using the app. The attendant was pretty assertive when telling me to use the self checkout app for returning the truck. I was there for an additional 30 mins setting up the app on my phone, having to take photos, and then having to work through cell phone coverage issues while attempting to pay the additional 66 cents I owed to UHaul for going .8 miles over the 101 allotted. I am sure now that I have the app setup it will not take as long next time and don't mind using it. I was just tired and wanting the attendant to do everything needed to complete the rental for me.

Tom H. en

Grado:

El cliente no dejó un comentario.

Michele F. en

Grado:

Great service here. The vehicle was in great condition, and the manager was clear about the details such as pricing and return time.

sussan H. en

Grado:

El cliente no dejó un comentario.

SHERRY N. en

Grado:

El cliente no dejó un comentario.

Shawn M. en

Grado:

Picked up at end of day due to hours of pickup and returned after hours which led to an additional days charge. Change billing to actually dates for cases where customer picks up or delivers at the end of the day. Also despite providing multiple days notice product was not located within 20 miles of where I had originally requested. Recommend providing discount or other incentives when being required to pickup and deliver the product at a location out of the way for the customer.

Paul F. en

Grado:

Cargo area was clean. Cab was not. A little more knowledge about operating the vehicle would help on the part of the person we dealt with. Over all the person was nice and helpful to the best of her ability. She had to keep going between helping us and helping the gas station customers. She was the only person there.

Craig E. en

Grado:

El cliente no dejó un comentario.

April S. en

Grado:

Leave enough space for all vehicles to be moved

Otto K. en

Grado:

Mr. Cheon was very accommodating and helpful. The process was fast and easy.

Matthew M. en

Grado:

The truck had 105K miles on it so needless to say it had a few bumps and bruises. That being said, the truck was in 100% working order, seemed well maintained, and had phenomenal air conditioning. The staff at pickup and at drop off were great and got me on my way quickly but not in a rushed manner. I would recommend this rental location to a friend or colleague.

mark C. en

Grado:

I'm getting the next truck from Chantilly - and pay for the extra miles - that's how much I don't like this place -

David C. en

Grado:

Facility is co-located with a small 7-11-type store. The sole person working was unable to adequately handle two returns and the numerous food/drink purchases. Created long wait for turn in.

Steven G. en

Grado:

This is the 2nd time I have been sent to another location to pick up equipment other than where I specified in my reservation. This last event really sent me out of my way to get the trailer. I had arranged to pick up the trailer at a center very close to my house. U-haul had me drive nearly an hour out of my way for the equipment. From what I remember I made the reservation more than a week in advance. Not happy!

Kevin G. en

Grado:

El cliente no dejó un comentario.

Julie R. en

Grado:

El cliente no dejó un comentario.

Mike H. en

Grado:

El cliente no dejó un comentario.

Mark Z. en

Grado:

No problems. Attendant was courteous and efficient. The lot was easy to maneuver in. Many thanks.

Rufus G. en

Grado:

Very satisfied! I will use again if I need to haul anything.

Gladys H. en

Grado:

The agent was very professional and courteous. I would rent from him again.

William J. en

Grado:

El cliente no dejó un comentario.

esther D. en

Grado:

El cliente no dejó un comentario.