Customer Reviews for Clay Center Self Storage
(U-Haul Neighborhood Dealer)

193 reviews

909 W Crawford St   Clay Center, KS 67432
(West end of Highway 24 next to Shopko, Office is in Perfection Auto Body)

(785) 630-5342

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(785) 630-5342

909 W Crawford St
Clay Center, KS 67432
(West end of Highway 24 next to Shopko, Office is in Perfection Auto Body)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

wanda meiners 
Rating:
5.0

Customer did not leave a comment.

Robert Tessmer 
Rating:
5.0

Great, clean storage space, adequate lighting at night and helpful staff.

John Kaul  |  Overall Experience 
Rating:
5.0

Dropping of this truck was a dream. Customer service was great!

Jeff Gaiser 
Rating:
5.0

Dropping of this truck was a dream. Customer service was great!

Jeff Gaiser 
Rating:
4.0

Dirt blowing into the units and mice were an issue.Some of belongs had to be thrown out due to mice.

Craig Ashworth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brad Humphrey 
Rating:
5.0

Maggie and Brian have provided excellent customer service with 2 storage units and I have dropped 2 U-haul trucks there. I would highly recommend them!!

Doris Beck 
Rating:
4.0

I want to review uhaul the company not the locations. That is the problem with your company uhaul.

Vestal Teeter 
Rating:
3.0

Uhaul as a company is the problem not the locations. I have not seen a questionnaire about uhaul as a company. The locations are ran by nice people that do their best to help you. Uhaul as a company need to take some notes and learn how to treat their customers. I will not use uhaul because of the company not the locations owners. Uhaul needs to fix their customer service and how they deal with people.

Vestal Teeter 
Rating:
3.0

Customer did not leave a comment.

Felisha Womack 
Rating:
3.0

The people were friendly and helpful. But all three times we were there, they were having problems logging into the U-Haul system.

Dallas Cunningham 
Rating:
5.0

Great location. Easy access. Very helpful

Brad Mann  |  Overall Experience 
Rating:
5.0

This location went over and beyond customer service. Take this location and clone it for all your other locations

Alex Miller 
Rating:
5.0

Customer did not leave a comment.

Brittney Doan 
Rating:
5.0

Customer did not leave a comment.

Ricki Ludwick 
Rating:
2.0

Difficult to rent as phone service was sketchy in that area and had to wait for a phone call to be made for a referral for me to rent, have never had this happen before and i'm a repeat customer.

Jonathan Buenger 
Rating:
5.0

People at drop off were very helpful.

Karen Rodvelt 
Rating:
3.0

Customer did not leave a comment.

Heather Jackson 
Rating:
5.0

Customer did not leave a comment.

Dale Smith 
Rating:
4.0

The first truck I was supposed to pick up had a damaged wheel So then I was able to get another truck the same day. But the check engine light came on.

Joseph Catania 
Rating:
5.0

The only issue I had was the unit had copious amounts of dust fine dust from the farming going on around the complex .besides that the unit was reasonably priced and the office help was extremely good

Timothy Bosch  |  Overall Experience 
Rating:
1.0

Incorrect return date, truck was returned on 9-9-22 at 845pm. Also, had to contact roadside assistance on departure date of 9-9-22. I expected a refund for one full day of equipment rental since it was returned early, I've attempted to call U-Haul multiple times with no response

Dawn Nolin 
Rating:
5.0

Rental manager was very helpful with the whole process, refreshing in this day and age. Thanks

Dean Larson 
Rating:
5.0

Customer did not leave a comment.

joel nelson 
Rating:
5.0

Very good customer service I rate it a 10

TIMOTHY BRAGAN 
Rating:
4.0

Customer did not leave a comment.

Caryn Hearn 
Rating:
5.0

Customer did not leave a comment.

Josh Sage 
Rating:
5.0

N/A

Hun Cho 
Rating:
5.0

Customer did not leave a comment.

Rodney Tsoodle 
Rating:
3.0

Customer did not leave a comment.

alison Ensign 
Rating:
2.0

They didn’t have the dolly or moving blankets I reserved with my truck.

Samuel BEGAY 
Rating:
5.0

I was hesitant to drop my Uhaul key into the Auto Body storefront drop box (without seeing a Uhaul sticker/designation) since drop site was named as the Self-storage business.

Annie Baker 
Rating:
5.0

Customer did not leave a comment.

William Potenski 
Rating:
5.0

Customer did not leave a comment.

Douglas Zima 
Rating:
3.0

UHaul needs to provide jacks for the trailers. I nearly killed myself unhooking the trailer by myself since the location was closed. Your online system is pretty much worthless. It took 5 phone calls and an email to get my trailer returned in the system. You are fortunate there is no competition or I would rent elsewhere.

Loren Kraus 
Rating:
5.0

This is a great location.

Loren Kraus 
Rating:
5.0

charging for two extra days is bullshit

wiliam edwards 
Rating:
5.0

Customer did not leave a comment.

KAYLA BETZ 
Rating:
5.0

Customer did not leave a comment.

Douglas Rezac 
Rating:
4.0

Customer did not leave a comment.

GARY WENDTE 
Rating:
4.0

Both locations were very good. The unattended pickup App is worthless.

LOREN KRAUS 
Rating:
5.0

Customer did not leave a comment.

DAVID HUGHES 
Rating:
5.0

Nothing.....all trucks need cruise.....

STEVEN WEBBER 
Rating:
5.0

A heavy layer of dust/dirt covered the contents of the unit after only a week.

Thomas Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terry Beloncik 
Rating:
5.0

Customer did not leave a comment.

MELODY SAWDY 
Rating:
5.0

Customer did not leave a comment.

Naomi Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Laine  |  Overall Experience 
Rating:
5.0

They have a mouse problem our packing blankets got chewed on thank goodness our 6,000.00 pool table didn’t get damaged. Otherwise good experience.

DEBORAH SEYFFER  |  Overall Experience 
Rating:
4.0

This location was great. It was the other location before I got to this one. I put out my reservation a week before my travel day at Midwest Ace Hardware In Junction City Kansas. Showed up to that location and my auto trailer wasn’t there. The attendant said it wouldn’t be there till Friday. How does that help when I had to leave that day? I then called U-Haul. They helped me find another trailer at a different location. This location was over 40 minutes away. Which is terrible since I have to travel 5 and a half hours the opposite direction. Very frustrating and will try a different rental service due to this issue. Never had issues before but will not have this issue again and will go through someone else. But the location in clay center was fine.

Kyle Alford 
Rating:
4.0

Bundled equipment, e.g. truck and auto transport, could have already been hooked up and ready to go. Also, even though uhaul doesn’t guarantee pick up location, compensation should be given if customer had to make an hour and a half round trip to receive equipment.

Kyle Feeman 
Rating:
5.0

Customer did not leave a comment.

Barbara Dodds 
Rating:
5.0

Customer did not leave a comment.

Jennifer Bales 
Rating:
5.0

Received tremendous help and assistance from this location. Thank you!!!!

BRAD MANN 
Rating:
5.0

both ends of the trip were totally professional and the truck really rode smooth with load. total fuel was 98 dollars which tells the truck is very fuel efficent and well worth renting. Insurance gave me good piece of mind and entire experience was awesome. Thank you and your team.

MICHAEL CHRISTENSEN 
Rating:
5.0

Customer did not leave a comment.

Matt Schuster 
Rating:
5.0

Pickup, and drop off was easy. My only problem was uhaul made me pick it up 45 miles from where I wanted to. I drove by the establishment where I wanted to pick it up and there were at least 5 trailers there.

Robin Froetschner 
Rating:
5.0

Customer did not leave a comment.

Chad Smith 
Rating:
5.0

Customer did not leave a comment.

Ranee Bennett 
Rating:
5.0

Customer did not leave a comment.

DONNA BLASKE 
Rating:
4.0

The right hand turn signal was found to be inoperable.

Scott Fischer 
Rating:
5.0

Easy rent. Nice experience.

David Gingles 
Rating:
3.0

Check equipment before renting.motor cover was unlocked causing intense motor heat directed at my right leg. Cab had used clorox wipes and benedryl packets on floor. Ratcheting straps on trailer were corroded and very difficult to use. Staff at pickup location could not access keys to move another truck for trailer attachment to rented truck. Reservation info was not accurate upon pickup,,10% discount was not applied, also charged for extra day on trailer after it was dropped off on time ( had truck until 4:30 on drop off date)

Chris Hassler 
Rating:
5.0

They were very diligent and professional.

Ashley Johnson 
Rating:
5.0

Customer did not leave a comment.

heather combs 
Rating:
5.0

Customer did not leave a comment.

Greg Michels 
Rating:
3.0

Better signage . The only reason we found it was equipment noticed.

Jim Bruce 
Rating:
4.0

closed on Saturday and Sunday

Randy Mounts 
Rating:
4.0

Great service

alan gilmore 
Rating:
5.0

Customer did not leave a comment.

Noble Friesen 
Rating:
1.0

Stop fucking changing pickup areas at last minute

Ruben Bradley 
Rating:
4.0

Customer did not leave a comment.

Sallie Hartner 
Rating:
5.0

Customer did not leave a comment.

Saugata Datta 
Rating:
5.0

Notify customer on business day following weekend check in if eceryyging was goof and tell customer that all deposits are refunded by check.

don terreault 
Rating:
5.0

Customer did not leave a comment.

Terry Miller 
Rating:
3.0

Customer did not leave a comment.

John Charbonneau 
Rating:
5.0

Customer did not leave a comment.

Whitney Last 
Rating:
5.0

Customer did not leave a comment.

Shawn Allen 
Rating:
5.0

The people in Clay Center were fantastic, very helpful and made sure everything was taken care of.

william harford 
Rating:
4.0

Customer did not leave a comment.

LORETTA SHRIBER 
Rating:
5.0

Customer did not leave a comment.

William Brooks 
Rating:
5.0

Customer did not leave a comment.

Stan Fairbanks 
Rating:
5.0

Not a thing!!!

ARDEN ROZEAN 
Rating:
5.0

Customer did not leave a comment.

evan allen 
Rating:
4.0

Customer did not leave a comment.

KATIE ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Steve Melby 
Rating:
5.0

Clay Center Self Storage is the best Storage Units we have ever used, the owners are awesome and great to deal with! Best storage in clay center!

SHANE CULLIP  |  Overall Experience 
Rating:
3.0

Uhaul representative was not there, and hadn't been for a couple days. Owner of business at locations was super helpful and got me in contact with, if I recall was the regional representative. He was great, took care of everything and got me on my way.

Shawn Allen 
Rating:
3.0

The person who handles the Uhall info was on present the day I returned the equipment. There was only a small sign to indicated the location. Being new to the area, it took me a couple of passes to see the sign and know where to go.

Antoinette Root 
Rating:
5.0

Customer did not leave a comment.

Michelle Kipfer 
Rating:
4.0

The location was not well marked, we drove past it once. After we found the location, the staff was great and the location was nice!

Jennifer Kinderknecht 
Rating:
5.0

Customer did not leave a comment.

Sherri Coberly 
Rating:
5.0

Joe went above and beyond to assist, starting our move off smooth.

Jami Nelson 
Rating:
4.0

Very helpfull!

Tracy Bloom 
Rating:
2.0

See above

Celia Turner 
Rating:
4.0

windows dirty, some, not much, but some trash in cab, front tire out of balance

Steve Fox 
Rating:
5.0

Customer did not leave a comment.

jason stapleton 
Rating:
5.0

Brian was great and easy to work with. Great customer service.

Brett Hubka 
Rating:
5.0

Nothing excellent place

Shane Cullip 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Browne 
Rating:
4.0

I had to drive over an hour away to pick this vehicle up. I originally reserved a truck in Salina Kansas a month in advance. Nobody let me know until 6pm the Saturday night before.

James Hamilton 
Rating:
4.0

Customer did not leave a comment.

Tom Notar 
Rating:
3.0

Have more trucks available

karl kuhn 
Rating:
5.0

Everything went well. No problems will do it again with u-haul again

Dale Cable 
Rating:
5.0

I appreciate u-haul allowing me to rent a larger 6 x 12 trailer that was at MY location, rather than having to drive 40 miles to pick up the 5 x 8 I had contracted for. I would recommend better communication between locations to set something like this up, however, because if I had not seen the larger trailer at MY location, I would have had no choice but to drive the 40 miles to get the trailer size I had ordered.

Paul Lane 
Rating:
5.0

Customer did not leave a comment.

Dennis Brooks 
Rating:
3.0

No problem, just parked it and key to building

trish collins 
Rating:
2.0

I had an appointment at 1 pm. Noone was there to help me. I had to come back at another time.

Nick Schnell 
Rating:
4.0

Unit was clean and just the right size. It was easy to access also.

Privacy Request  |  First Impressions 
Rating:
5.0

Good clean storage area. Helpful and pleasant staff

Privacy Request  |  First Impressions 
Rating:
4.0

new, clean, easy to move into, draining systems should prevent water damage in the units

Privacy Request  |  First Impressions 
Rating:
3.0

Did not participate in the free month of storage and this caused confusion. Not really the fault of the operator, had more to do with the main web site offering and not being accurate with its claim.

Privacy Request  |  First Impressions 
Rating:
3.0

I chose not to use this facility. It was too far away from where I was located and needed. They were very easy to work with over the phone and I appreciated the service they did provide.

Privacy Request  |  First Impressions 
Rating:
5.0

Helpful, friendly, overall great experience.

Privacy Request  |  First Impressions 
Rating:
3.0

I reserved the room, and the manager e-mailed me back in perfect timing to assure me that the room was available. The price was too high, but there was good customer service.

Privacy Request  |  First Impressions 
Rating:
5.0

Great service and friendly people.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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