First I ordered 4 weeks prior to moving, then as I drive 6 hours to get to nearest location y'all change pick up 45 minutes away, then I get there early next day to sit for 35 minutes to get code to get U-Haul, we called in using 3 different phones to get code to get keys and truck and the operator couldn't get us info till almost a hour later making us late to get to movers, then the U-Haul supported movers didn't show up, horrible experience
Dennis L.
Customer Reviews for Classic Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Ensure that if there is a location change to notify the costumer prior to the day to pick it up. Do not allow someone to check in at a location for a one way truck when that location o ly has local trucks.
Chase R.Don't choose 12:30 as a pick up time...they are out to lunch till 1:30 and then aren't probably trained to rent you the truck and have to call area manager. Was a little rough.
GREGORY B.Using 24/7 did take more time than was expected.
James S.Nada
Ednam S.I was charged for equipment I didn't request. I did not receive a credit for it after requesting it. The order said I would be charged one price but was charged $10 more.
Yolonda M.Dropped truck off after hours so I had no communication with anyone. Lot was well maintained and had plenty of room to park the truck.
AMY C.Excellent and very friendly. Thank you very much.
RORY S.Very close to my arrival location
JEROME B.Tried to contact this business twice to make sure someone would be there when we arrived to turn in our truck and never received a call. We will never use Uhaul again!!
Keith E.First, don't release a person's rental the day of rental without express consent. Forced to drive an additional 3 hours round trip to get another trailer. Then the place was closed due to COVID isolation requirements and had perform all check out procedures and connection individually as well as remove items from the trailer that were not part of rental agreement.
David B.The grass needs cut, the driveway needs repaired and no staff were available even though it advertised staff on Saturday.
Jeremy B.The only problem was getting the trailer off the hitch when we dropped it off. It was too heavy for me to lift off the hitch.
KAYLYN B.Moving blankets weren't there and when we went to another location we only got half of what we requested.
Renee B.There are two Uhaul rental places in Fairfield Texas, this one is by far the best, they want your business, they work hard to fit you traveling needs. I will be glad to pass by word of mouth about their business and the good service
STEVEN H.Have a person there during a scheduled pickup time! I did the online and smartphone pickup only to have the automated system say go inside to get the key with no one there! Called the number and they said they are at lunch and can't leave and would be back 45 min after the pickup time. In the mean time my time had started with the rental because my check out procedure timed out and automatically started my rental. Not happy! Oh and no one answered your chat before my session expired.
Antonio G.This was my first time renting a U-Haul. Dennis Lane at Classic was awesome. Los recomiendo, son excelentes.
Jackie N.Convenient location
Carl F.Classic Glass called and gave me one truck number. When I was picking up online I was given another truck number. It did not have my supplies in it. I had to carry everything from one truck to the other.
Louis K.It was returned after hours. It was very accommodated. But dark. We first tried to return to Lena's 24/7, but the gate was locked. It was after hours but no code even though it said 24/7. I love returning there because of the ease. I didn't know about Classic Glass!
Floyd R.There was a shirt in the lights that kept blowing the fuse in my vehicle. I finally got the trailer exchanged the next day at another location. This resulted in me having an extra hotel bill and missing work one day to get the move done. Would like to have the rental fees waived to cover hotel bill incurred.
Teresa C.It was Great
Bailey D.leaves everywere otherswise fine
Tim B.Do not double book vehicles and communicate with clients instead of them having to track U-Haul down at the last minute!!!!
Terry S.Staff was wonderful!
Margie T.All worked out no suggestion for improvement
Jett A.Great service. Very friendly people.
John A.Drop off on a Sunday when they were closed was easy. Thank you for the good experience
Cindy C.Wonderful, prompt and professional service! I would highly recommend Classic Glass to friends, family and all others.
Eric L.Dropped off after hours. The key drop was a little sketchy as we could reach in and take our key right back out. Not very secure.
Amanda B.Super friendly people, fast service, no problems A+++
Jeremy S.A great group of people to deal with would use them again
Joe W.Truck units would be nice to have sleepers on them for long moves when two people are making long moves ! Just a thought from an old trucker!
Steve M.Great guy. He needs more trucks though....... Lol
Lee F.Had to wait for the owner to come back from another job, then he had trouble with the contract. Took an hour to get checked out.
Ronald W.Easy drop off.
Jackie C.Horrible experience
James B.Trying to reserve on line didn't work for me. When I tried to do it by phone, I held for quite some time and finally gave up. The second day took several minutes to get a person, but everything worked well after making contact. Classic Glass was very helpful.
gene C.The folks there are very few Andy. They could benefit from more training.
Tina F.No customer greeting. Had the owner stand there and stare while not coming to assist us with our drop off. Had to just leave keys and not return the truck how it should have went due to rude customer service.
Noel K.Excellent customer service! Thanks!!
Sheila C.This dealer was very helpful and I will do business with him again!
rodger G.