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Kim Schneider
Customer Reviews for Clarks Travel Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was meant to pick up truck in Palm Desert, received notification the day before that I needed to go to Indio about 15 miles away. The location was confusing and street detours not good.
KATHI WILLIAMSHave someone on site who can help you check out.
John Vander HoekIncredibly confusing drop off. I was also overcharged for gas as I refilled right before dropping off and put even more gas in the tank than what I picked up and was told I needed to refill at.
Kira SchwartzOlga was friendly and helpful.
ERIK LANDSWICKSimple, easy good service
Michael RitzertStaff treated us wonderful, the vehicle it self was great easy to drive and responsive. Would recommend for other to use the uhual vehicle.
Obed LopezCenter added extra charges. I returned vehicle with more gas than i received it with and she charged me for more gas. Total bill was $ 50 more than i was quoted. Would not rent here again
Rick LinkogelMini-mart, gas station location was a little confusing, as there were multiple business operations going on at the drop-off site.
Kelly ArftEmployees are very rude
Celina SerenaI did not see anyone on this location, I self checked out. I rated Excellent so I could complete /close this format :)
Gabriel SanchezThe person that was suppose to assist us with the return was not there. We waited 15 minutes, with no guidance on how to return the truck. After 30 minutes she took our keys and told us to go. Very frustrating and unprofessional!
Jeany LindbergPoor communication upon return, did not go out and check vehicle with me. No receipt of any kind or confirmation of return.
John McGrathIt’s a gas station…u could tell they were bothered by the U-Haul part of their job…also recorded the fuel level wrong.
michael stephenIt's just a drop off point...someone did come out to get the key but that's about it.
annette alterEmployees are terrible
Jeffrey ChirinosJust come out and verify that equipment is returned, got called three hours after I returned because it was not checked in plus a furniture dolly was lost, luckily I was not charged. Could improve costumer service.
Edgar PerezmedinaNothing you guys were great I love the good customer service and how easy it was and how fast I was in and out
Marylu GomezIt would have been nice to hear "thank you for renting from u haul".
Mark KarbonSeedy area, lots of traffic. Clerk was quick in completing the rental agreement and emailing receipts.
Richard WorcesterOlga was very nice and helpful.
Michelle ArriagaGreat service
Don FisherThe rate per mile is a bit high! I think if you pay for the coverage on the truck Incase of any accident the rate per mile should go down!!
Reina FigueroaFast, professional and easy. Loved the easy check in.
Clayton ShannonCharged me a cleaning fee for a uhaul that I swept and cleaned out that by the way was given to me in worse condition
James PortisNothing. The employees at Clark’s were courteous and professional. The 26’ truck I rented was very clean and ran great. I even left my cell phone in the truck and they got it back to me. Thank you all
Lance SkelleyEmployees/owners were vey rude, dismissive; evidently the place is also a prostitution hang out. Saw activity outside and was advertised on a sign on the wall.
Bob SturgeonThere is no dedicated person at the uhaul desk. You go to the convenience store in front of the building to get a person to come to the u haul desk.
Dennis StewartIt was a little confusing in the beginning because I could not find a person to help me , I didn’t see instructions to make a phone call to get assistance so I was back and forth looking for assistance. I decided to call the number and a person answered and said she would be right over. Once we got the ball rolling, it worked out ok
brenda peaceGhetto - u haul reservations and scheduling sucks
jcob SilverThe rep who helped me was extremely nice. This place is really weird. It's a launder-mat / gas station. Very doggy looking place.
Ted CannonEverything was perfect! Thanks!
Robert MarshThe customer service was excellent in both places. Thank you 😊
ruben sandovalThe office was located inside a laundromat so it was a bit confusing. The young lady working did a great job getting me on the road.
Miguel MartinezOkay to start from the beginning once we arrived at the store they had me go to a completely different set of the store then where the sign was. They were very unprofessional at the beginning she said oh I'm sorry I don't even think we have your truck I don't know if she was playing around or what but I did not take that funny at all. After that she had said that we do not accept cash or debit cards which once we got off the phone with U-Haul they told us it was fine to Global Cash. When she comes out sexy car and everything then give me the keys and we take off okay so we we got kind of f****** the situation we were moving out somewhere and at the last minute they told us not to go so we called U-Haul asked if we could you know do a change of the rental they said no we understood. Then we requested a day and then another day as we did that we were constantly asking about the price because we are on a fixed income at the moment being evicted we had to make sure we had cash. So we even have screenshots and everything them telling us it was going to be 2995 a day. So we got to we went ahead and got the extension on the U-Haul so we would be able to find a motel and a storage unit to take this too because we are not going to leave it at stores and just get our stuff thrown away. So then when we go back we find out they're trying to charge us 200 and something worth of fees because of us returning Italy. This is why we constantly asked the person on the phone that call from U-Haul if this was going to be the total price has he ensured us she ensured us that that would be all. And on top of that lady would have not let me know Eve unless I gave her collateral when she said collateral and I was like what am I buying drugs she was like no I just am a very trusting person and do not want to be put in a bad situation again. So when I said no she said well I'm going to have to take legal action and call the cops and your wife was was the one that rented it so they would be looking for her. Me I love my wife I don't want her to go to jail so of course I gave her my cell phone not knowing that she wasn't allowed to do that. I just want everybody to know Clark's on the boulevard the U-Haul rental / car wash laundromat so now because of all this we are nearly broke I have about maybe $15 left in my pocket thank you you how you been a great help f*** you by a dancer long alert
Monica TinajeroWas tough to find the entrance
Andres AngladeNo communication
kelly watersThe person said he might not be able to check in my uhaul Saturday but would the next day and would make a note of this. I was still charged a full extra day which I am disputing since I returned the truck on time.
Samuel PusateriNo Uhaul employee present to accept rental return. Then was called being accused of not returning my rental. The service at this location is poor and unprofessional. Will not be going here again
ANGELISA SOTOThe lady that was helping me was super nice and helpful. I really appreciate her help
shannon eworonskyIt's in the back of a laundromat where you had to go meet the attendant in the front of the gas station because they have to multitask between rental returns, helping gas station cashier, and cleaning out trucks. Also Need better signs letting customers know the office is inside the laundromat. My Uber driver even asked "is it really inside the landromat?" Had to track down someone to help me at my appointment time As well. The employees were really great and friendly so that made me less frustrated it took 20 min to get assistance.
william perryAmazing helped me when i was in desperate emergency and needed a truck to move fast. Thank you
RYAN CONTRERASThe larger lady who rented us the truck was very rude and inconsiderate. I felt she discriminated myself and my children. Need to hire people with personalities and people skills. She should not be in a customer service position of any kind.
NICOLE ElyateemYou need a different person at check in. Unbeknownest to me on the form from my reservation, the address applies to a laundromat, a gas station with large convenience store and a restaurant. Trucks were outside on two different sides of the building. I had no idea where to check in for the truck. There are uhaul signs in multiple locations on the building which has these different businesses. I first went in the laundromat, didn't see anyone, then went in the gas station store, then walked around the trucks outside. I called the phone number on the reservation form, but was cut off by someone that answered the phone. When I called back, no one answered the phone. Luckily, someone walking outside told me to go back to the laundromat. A guy inside the laundromat directed me to a woman in an office who was sitting at her computer. She was not visible when you go into the laundromat. She told me I was late and almost lost the truck with a nasty attitude. I was at the correct address at 3:50pm (my reservation was for 4:00pm), walked around as I mentioned above for about 15 minutes, so she considered me about 5 minutes late and ridiculed me for this. She gave me the key, but didn't tell me where the car was, didn't give me any paperwork, so I did not have the license plate. Recall the trucks are in 2 different sides of this building. Eventually I found the truck that the key unlocked. It was about the 6th truck I tried the key in. Are you kidding me? My 95 year old mom is now hospitalized and I went to her house in Palm Desert to get stuff for her and I have this encounter. I would never rent or do business with anyone at this address. I would try to rent a truck from any other company if possible.
kurt openshawOffice is in a laundromat with a tiny UHaul sign on the side of the building...office was closed and the telephone # in pencil on a scrap of paper taped to the window was no longer in service. Other note says to go around to the gas station on the other side of the building...It took 20 minutes to get someone to the laundromat. Old computer and slow as snail...truck was under a tree and bird shit and pine needles and dirt covered windows and mirrors...I pulled it over to the gas pumps and cleaned all surfaces.
Woody DikeWhen we went to pick up the truck it had not been returned on time and was almost an hour late. The Uhaul agent was very competent and apologetic which I really appreciated.
Gwenyth Roy