Customer Reviews for Clarks Travel Center
(U-Haul Neighborhood Dealer)

450 reviews

82233 Indio Bl   Indio, CA 92201

(760) 347-8570

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(760) 347-8570

82233 Indio Bl
Indio, CA 92201

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kim Schneider 
Rating:
5.0

Was meant to pick up truck in Palm Desert, received notification the day before that I needed to go to Indio about 15 miles away. The location was confusing and street detours not good.

KATHI WILLIAMS 
Rating:
2.0

Have someone on site who can help you check out.

John Vander Hoek 
Rating:
2.0

Incredibly confusing drop off. I was also overcharged for gas as I refilled right before dropping off and put even more gas in the tank than what I picked up and was told I needed to refill at.

Kira Schwartz 
Rating:
2.0

Customer did not leave a comment.

Claude Bridges 
Rating:
5.0

Olga was friendly and helpful.

ERIK LANDSWICK 
Rating:
5.0

Simple, easy good service

Michael Ritzert 
Rating:
5.0

Staff treated us wonderful, the vehicle it self was great easy to drive and responsive. Would recommend for other to use the uhual vehicle.

Obed Lopez 
Rating:
3.0

Center added extra charges. I returned vehicle with more gas than i received it with and she charged me for more gas. Total bill was $ 50 more than i was quoted. Would not rent here again

Rick Linkogel 
Rating:
4.0

Mini-mart, gas station location was a little confusing, as there were multiple business operations going on at the drop-off site.

Kelly Arft 
Rating:
3.0

Customer did not leave a comment.

Greg Spurrell 
Rating:
5.0

Customer did not leave a comment.

Robert Bowne 
Rating:
4.0

Customer did not leave a comment.

jonathan baquero 
Rating:
3.0

Customer did not leave a comment.

ivan vega 
Rating:
1.0

Employees are very rude

Celina Serena 
Rating:
5.0

I did not see anyone on this location, I self checked out. I rated Excellent so I could complete /close this format :)

Gabriel Sanchez 
Rating:
3.0

Customer did not leave a comment.

Michael Nichelson 
Rating:
1.0

The person that was suppose to assist us with the return was not there. We waited 15 minutes, with no guidance on how to return the truck. After 30 minutes she took our keys and told us to go. Very frustrating and unprofessional!

Jeany Lindberg 
Rating:
4.0

Customer did not leave a comment.

Laurence Averseng 
Rating:
1.0

Customer did not leave a comment.

Yousef Bidaki 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Risser 
Rating:
5.0

Customer did not leave a comment.

Charlie Dietrich 
Rating:
2.0

Poor communication upon return, did not go out and check vehicle with me. No receipt of any kind or confirmation of return.

John McGrath 
Rating:
2.0

Customer did not leave a comment.

Scott Ulwelling 
Rating:
2.0

It’s a gas station…u could tell they were bothered by the U-Haul part of their job…also recorded the fuel level wrong.

michael stephen 
Rating:
5.0

Customer did not leave a comment.

claudia ramos 
Rating:
4.0

Customer did not leave a comment.

Dennis Van Der Maaten 
Rating:
4.0

Customer did not leave a comment.

Victor Burnes 
Rating:
3.0

Customer did not leave a comment.

Edgar Perezmedina 
Rating:
2.0

It's just a drop off point...someone did come out to get the key but that's about it.

annette alter 
Rating:
2.0

Employees are terrible

Jeffrey Chirinos 
Rating:
2.0

Customer did not leave a comment.

John Siskar 
Rating:
4.0

Customer did not leave a comment.

Edgar Perezmedina 
Rating:
2.0

Just come out and verify that equipment is returned, got called three hours after I returned because it was not checked in plus a furniture dolly was lost, luckily I was not charged. Could improve costumer service.

Edgar Perezmedina 
Rating:
5.0

Nothing you guys were great I love the good customer service and how easy it was and how fast I was in and out

Marylu Gomez 
Rating:
3.0

Customer did not leave a comment.

Barbara Butler 
Rating:
3.0

It would have been nice to hear "thank you for renting from u haul".

Mark Karbon 
Rating:
3.0

Seedy area, lots of traffic. Clerk was quick in completing the rental agreement and emailing receipts.

Richard Worcester 
Rating:
4.0

Customer did not leave a comment.

paula gibbs 
Rating:
5.0

Customer did not leave a comment.

Maria Orozco 
Rating:
5.0

Olga was very nice and helpful.

Michelle Arriaga 
Rating:
5.0

Customer did not leave a comment.

Greg Thompson 
Rating:
5.0

Great service

Don Fisher 
Rating:
4.0

Customer did not leave a comment.

Karla Ambrosio 
Rating:
5.0

The rate per mile is a bit high! I think if you pay for the coverage on the truck Incase of any accident the rate per mile should go down!!

Reina Figueroa 
Rating:
5.0

Fast, professional and easy. Loved the easy check in.

Clayton Shannon 
Rating:
5.0

Customer did not leave a comment.

Ivan Jimenez 
Rating:
1.0

Charged me a cleaning fee for a uhaul that I swept and cleaned out that by the way was given to me in worse condition

James Portis 
Rating:
5.0

Nothing. The employees at Clark’s were courteous and professional. The 26’ truck I rented was very clean and ran great. I even left my cell phone in the truck and they got it back to me. Thank you all

Lance Skelley 
Rating:
3.0

Customer did not leave a comment.

David Greenwald 
Rating:
4.0

Customer did not leave a comment.

Gilbert Duarte 
Rating:
4.0

Customer did not leave a comment.

Leszek Kondratczyk 
Rating:
2.0

Customer did not leave a comment.

JAYE NICOLE 
Rating:
5.0

Customer did not leave a comment.

ALBERTO GARCIA 
Rating:
4.0

Customer did not leave a comment.

Earl Leaf 
Rating:
3.0

Customer did not leave a comment.

James Glenister 
Rating:
4.0

Customer did not leave a comment.

Roger Dreiling 
Rating:
3.0

Customer did not leave a comment.

Steven Rojo Santos 
Rating:
1.0

Employees/owners were vey rude, dismissive; evidently the place is also a prostitution hang out. Saw activity outside and was advertised on a sign on the wall.

Bob Sturgeon 
Rating:
3.0

Customer did not leave a comment.

Christopher Anderson 
Rating:
4.0

There is no dedicated person at the uhaul desk. You go to the convenience store in front of the building to get a person to come to the u haul desk.

Dennis Stewart 
Rating:
4.0

It was a little confusing in the beginning because I could not find a person to help me , I didn’t see instructions to make a phone call to get assistance so I was back and forth looking for assistance. I decided to call the number and a person answered and said she would be right over. Once we got the ball rolling, it worked out ok

brenda peace 
Rating:
5.0

Customer did not leave a comment.

John Gutierrez 
Rating:
1.0

Ghetto - u haul reservations and scheduling sucks

jcob Silver 
Rating:
5.0

Customer did not leave a comment.

Jesus Arguelles 
Rating:
5.0

Customer did not leave a comment.

Maribel Rios 
Rating:
4.0

Customer did not leave a comment.

George Calvelli 
Rating:
3.0

The rep who helped me was extremely nice. This place is really weird. It's a launder-mat / gas station. Very doggy looking place.

Ted Cannon 
Rating:
1.0

Customer did not leave a comment.

Roy Hernandez 
Rating:
5.0

Customer did not leave a comment.

Richard McEachron 
Rating:
5.0

Everything was perfect! Thanks!

Robert Marsh 
Rating:
4.0

Customer did not leave a comment.

Debbie Loutsenhizer 
Rating:
5.0

Customer did not leave a comment.

Douglas Arbulu 
Rating:
5.0

The customer service was excellent in both places. Thank you 😊

ruben sandoval 
Rating:
3.0

Customer did not leave a comment.

robert gonzalez 
Rating:
2.0

The office was located inside a laundromat so it was a bit confusing. The young lady working did a great job getting me on the road.

Miguel Martinez 
Rating:
5.0

Customer did not leave a comment.

Anthony Guarnieri 
Rating:
1.0

Okay to start from the beginning once we arrived at the store they had me go to a completely different set of the store then where the sign was. They were very unprofessional at the beginning she said oh I'm sorry I don't even think we have your truck I don't know if she was playing around or what but I did not take that funny at all. After that she had said that we do not accept cash or debit cards which once we got off the phone with U-Haul they told us it was fine to Global Cash. When she comes out sexy car and everything then give me the keys and we take off okay so we we got kind of f****** the situation we were moving out somewhere and at the last minute they told us not to go so we called U-Haul asked if we could you know do a change of the rental they said no we understood. Then we requested a day and then another day as we did that we were constantly asking about the price because we are on a fixed income at the moment being evicted we had to make sure we had cash. So we even have screenshots and everything them telling us it was going to be 2995 a day. So we got to we went ahead and got the extension on the U-Haul so we would be able to find a motel and a storage unit to take this too because we are not going to leave it at stores and just get our stuff thrown away. So then when we go back we find out they're trying to charge us 200 and something worth of fees because of us returning Italy. This is why we constantly asked the person on the phone that call from U-Haul if this was going to be the total price has he ensured us she ensured us that that would be all. And on top of that lady would have not let me know Eve unless I gave her collateral when she said collateral and I was like what am I buying drugs she was like no I just am a very trusting person and do not want to be put in a bad situation again. So when I said no she said well I'm going to have to take legal action and call the cops and your wife was was the one that rented it so they would be looking for her. Me I love my wife I don't want her to go to jail so of course I gave her my cell phone not knowing that she wasn't allowed to do that. I just want everybody to know Clark's on the boulevard the U-Haul rental / car wash laundromat so now because of all this we are nearly broke I have about maybe $15 left in my pocket thank you you how you been a great help f*** you by a dancer long alert

Monica Tinajero 
Rating:
3.0

Was tough to find the entrance

Andres Anglade 
Rating:
3.0

Customer did not leave a comment.

Alan Krane 
Rating:
3.0

No communication

kelly waters 
Rating:
1.0

The person said he might not be able to check in my uhaul Saturday but would the next day and would make a note of this. I was still charged a full extra day which I am disputing since I returned the truck on time.

Samuel Pusateri 
Rating:
1.0

No Uhaul employee present to accept rental return. Then was called being accused of not returning my rental. The service at this location is poor and unprofessional. Will not be going here again

ANGELISA SOTO 
Rating:
3.0

Customer did not leave a comment.

Brian Hebblethwaite 
Rating:
2.0

Customer did not leave a comment.

Clover Meadows 
Rating:
4.0

Customer did not leave a comment.

RUSSELL KEYES 
Rating:
5.0

Customer did not leave a comment.

Rachel Funk 
Rating:
5.0

The lady that was helping me was super nice and helpful. I really appreciate her help

shannon eworonsky 
Rating:
3.0

Customer did not leave a comment.

Jamie Rancourt 
Rating:
3.0

It's in the back of a laundromat where you had to go meet the attendant in the front of the gas station because they have to multitask between rental returns, helping gas station cashier, and cleaning out trucks. Also Need better signs letting customers know the office is inside the laundromat. My Uber driver even asked "is it really inside the landromat?" Had to track down someone to help me at my appointment time As well. The employees were really great and friendly so that made me less frustrated it took 20 min to get assistance.

william perry 
Rating:
5.0

Amazing helped me when i was in desperate emergency and needed a truck to move fast. Thank you

RYAN CONTRERAS 
Rating:
1.0

The larger lady who rented us the truck was very rude and inconsiderate. I felt she discriminated myself and my children. Need to hire people with personalities and people skills. She should not be in a customer service position of any kind.

NICOLE Elyateem 
Rating:
1.0

You need a different person at check in. Unbeknownest to me on the form from my reservation, the address applies to a laundromat, a gas station with large convenience store and a restaurant. Trucks were outside on two different sides of the building. I had no idea where to check in for the truck. There are uhaul signs in multiple locations on the building which has these different businesses. I first went in the laundromat, didn't see anyone, then went in the gas station store, then walked around the trucks outside. I called the phone number on the reservation form, but was cut off by someone that answered the phone. When I called back, no one answered the phone. Luckily, someone walking outside told me to go back to the laundromat. A guy inside the laundromat directed me to a woman in an office who was sitting at her computer. She was not visible when you go into the laundromat. She told me I was late and almost lost the truck with a nasty attitude. I was at the correct address at 3:50pm (my reservation was for 4:00pm), walked around as I mentioned above for about 15 minutes, so she considered me about 5 minutes late and ridiculed me for this. She gave me the key, but didn't tell me where the car was, didn't give me any paperwork, so I did not have the license plate. Recall the trucks are in 2 different sides of this building. Eventually I found the truck that the key unlocked. It was about the 6th truck I tried the key in. Are you kidding me? My 95 year old mom is now hospitalized and I went to her house in Palm Desert to get stuff for her and I have this encounter. I would never rent or do business with anyone at this address. I would try to rent a truck from any other company if possible.

kurt openshaw 
Rating:
5.0

Customer did not leave a comment.

Cisco esquivias 
Rating:
1.0

Office is in a laundromat with a tiny UHaul sign on the side of the building...office was closed and the telephone # in pencil on a scrap of paper taped to the window was no longer in service. Other note says to go around to the gas station on the other side of the building...It took 20 minutes to get someone to the laundromat. Old computer and slow as snail...truck was under a tree and bird shit and pine needles and dirt covered windows and mirrors...I pulled it over to the gas pumps and cleaned all surfaces.

Woody Dike 
Rating:
3.0

When we went to pick up the truck it had not been returned on time and was almost an hour late. The Uhaul agent was very competent and apologetic which I really appreciated.

Gwenyth Roy 
Rating:
3.0

Customer did not leave a comment.

Liborio Vera 
Rating:
5.0

Customer did not leave a comment.

SALVADOR GUZMAN 
Rating:
5.0

Customer did not leave a comment.

Maria Perez 
Rating:
4.0

Customer did not leave a comment.

Michael Silva 
No reviews have been submitted for this location.

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