Clerk was rude and did not know what he was doing. I waiting in there for a half hour because he did not know how to process a return. He also stated that I needed to wait so he could process my return on my rental deposit, which he did not know how to do. I asked him if there was a number I should call to which he responded, “It's not my problem. Just leave.†He was extremely rude.
Issac M.
Customer Reviews for Clara's Store
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
First of all the address U-Haul provided for this location is wrong. When I called the store trying to find where they were located, asking for a road they were nearby I could look up or what mile marker they were nearby, the guy had no idea. Then he hung up on me. The actual location is 10 minutes away from the address U-Haul provides. Also, as someone who has worked for a business that deals with company vehicles, there should be a maintenance checklist or something along those lines that the U-Haul dealer has to go over so that every time a U-Haul truck gets dropped off they check that everything is working in the truck. This truck clearly has a fuse out or something, because the windshield wipers did not work and neither did the radio. Which was pretty dangerous considering we were driving in the rain. Also, telling a customer to call roadside assistance when the truck clearly hasn't been working since the time of pick up isn't acceptable. Like I said the truck should be checked for maintenance after every drop off, because having a truck that doesn't work from the start is ridiculous. The truck should be working at all times unless something goes wrong during a rental. The first time that a truck gets checked for maintenance that's needed shouldn't be the responsibility of the customer, nor should it be on the customer's dime to have it serviced. It's poor company policy.
KATELYN F.I could not find any place to drop the keys after hours so I had to slide them through the space between the doors.
Shanon G.It is a one woman office and she was very personable, efficient and courteous. Excellent service!
Catherine M.Check engine light was on, inside of truck was dirty. Was told don't worry about the light take it anyways lol
Clark A.Staff were helpful and professional. U haul made my move a positive experience. I will use U haul for any future moves
ANGELA D.I was charged a cleaning fee but don't understand why if I left the unit in the same condition I picked it up in.
Kathy R.Very good
SERGIO R.Good service! Truck ran great!
Michael A.The check in process is unnecessarily long. I checked in using mobile and they still need to do a bunch of manual stuff on their computer in the store. It's not fast.
Matthew H.Super friendly went above and beyond to allow for quick pickup
ADAM LEE W.excelente experiencia
JORGE L.When we went to pick up the trailer, Alisha was our customer service lady. She is absolutely awesome. She made it so easy to get all the paperwork done and get on the road. When we returned the trailer, the two ladies were very helpful and nice (I am sorry I did not get names). This was one of the most professional And pleasant u haul experiences I have ever had
Susan D.friendly service. Showed everything before driving off.Very professional
Gerard C.This location has been very good to me. Very friendly, helpful and courteous.
Dale H.Great people, great service
Phil S.Amazing customer service by some amazing women and will be using them for any upcoming rentals !
Chasity R.staff was very helpful and truck was exactly what we needed for the move Thanks!
RANDY D.Excellent customer service and trailer in perfect condition
k-Lee S.The owner and workers at this location are amazing! They are the nicest and most helpful individuals we encountered on our move.
Kylie C.All good, may suggest to clean inside of windshield because when you are driving in sun it was very hard to see thru dirty glass. I mentioned to return attendant and she said they would address this. Other than that the location was great. Thank You Gina
robert O.Way too expensive the rate $140 for 6hrs!!!!!
Shayla B.The ladies were extremely helpful quick and polite on helping me get a U-Haul truck very quickly.
Craig S.Los seguire usando cuando los nesesite
Eliseo F.it was a gas station. At least they were more friendly and even they were mad about what the jerk in Phoenix charged me. Still, I will never recommend uhaul to anyone ever after this crap.
donald T.Not much
Arnold M.The staff was super. They went out of their way to make my experience great!
Patricia M.Some bullshit y'all people screwed me out my money!
KEVIN P.The only problem that I had was the contract said that it would have a hold for 89 dollars and it put a hold for a 103
Patrick H.This 26ft uhaul was FILTHY! Full of dog hair! And Red Dirt inside and out! Mostly inside the cab! The truck definitely needed attention! If I would have know this truck drove so bad before I got out on the hwy, I WOULD have NEVER taken it! It definitely beds a front alignment! When I got ready to turn left it pulled right to the right before it goes left! NOT a good thing in traffic! Drove very rough! I was afraid to put my breakables in the trailer very bumpy ride! Couldn't eat inside or drink due to all the DOG HAIR! I love dogs! I have one that is my child! But doesn't mean I want his loose shading hair in my mouth or food!!!
Chanda W.Excellent location and people.
Frederick C.computer takes to long and ask to many questions.
shelton S.I was told it was $55 dollars for everything. Even gave the mileage before hand, and was told I got it for $55.00... I receive my statement by email, and it's $63.23 higher... totaling $118.23. I'm very upset. This was an emergency situation and to be told one price ave then charged another and sent through email... really upsets me. I will be contacting the store and can only hope they fix it and honor our word. Again... this was an emergency situation and we do not have the funds for that high of a price. Please help us.
Amber N.Ended up with multiple tire issues had to have 3 tires replaced due to damage and blowout
Corey M.On line reservation was HORRIBLE! Rented trailer for 8 days and it directed pickup in another town, instead of above location, close to home. U-Haul called 2 days later, wanting to know why trailer had not been returned!
Pat N.Maybe not lie about someone's money. I rented a car dolly for a one day use, the employee told me I would get my money back for the 2 days after I turned the dolly in. She lied, or is ignorant.
Bailey D.Rented wrong unit gas level was off did not check it or do a walk around with me charged more miles than I drove. I'm done with u haul.
charles A.Very convenient and friendly.
Rocky H.The man that was there was doing what he could do to help with the confusion and was nice and respectful throughout the process.
London D.Very Friendly Service
Scott S.Over the past 13 years I have use U-Hall to move at least 9 times. I have always had a great experience using their service. The location I used in Smithville was by far a great experience!! The Staff was friendly, courteous, well traine at there job and a pleasure to do business with. I would definitely recommend using them!!!
Jason H.Friendly
Juana S.We tried to contact this location for 2 days and we could not get anyone to answer the phone.
Chris M.Everything worked smoothly even though internet was not functional when I arrived. The Clara Store team worked around the problem and I was on my way without delay. The return was seamless and computer internet was working.
Thomas M.Change the windshield wipers. Otherwise, all was great.
David S.Great rental experience!! Will go back there for any moving needs.
Andrew D.Friendly
Scott S.Nice freindly staff, who was willing to help at all steps of the process!
martin B.the location you guys told us to pick it up at the place was closed so we had to go to a different location to pick up a different truck but other than that the experience was great
Jacob L.Oil light was popping on. And off. Pulling and jerking alot. Was told if we bring uhaul in we would have a adjustments. That did not happen
Tocquen B.