Customer Reviews for Civic Pride Automotive
(U-Haul Neighborhood Dealer)

Rating:

3.0

Drop off was fine with clear instructions as the shop was closed.

Rating:

1.0

Quoted unlimited kilometers on my order on the phone, upon mobile check in had 3200 kms on my order,more then enough,that was fine,charged for all of my kilometers,U-Haul customer support provided no support,opened a dispute with the bank to get my money back, downgraded my truck last minute, outrageous customer care,never will use again.

Rating:

2.0

The truck was filthy. When I left I had to go to another UH location on Bluewater Drive to pick up blankets. They were appalled when they saw the condition of the truck. One of their staff thoroughly cleaned the truck for me before I left (swept and mopped the back, scrubbed and wiped everything down in the cab). I would recommend that location for sure.

Rating:

1.0

We were told to drop the vehicle off at 62A Bluewater Rd., (CivicPride Automotive )in Bedford. When we arrived we were told they would not accept it as there was no one available to check the vehicle in and we were to go up to 152 Bluewater Rd. instead where the U-Haul was located. The clerk at CivicPride made a phone call to the location he was telling us to go to, U-Haul at 152 Bluewater, and they also denied us dropping the vehicle off there as well. We ended up leaving the vehicle at CivicPride, and asked the clerk to come out and check the miles, gas, and back of truck, which he did and was very nice about it. We left with no paperwork or receipt only the CivicPride's employees name. We were very stressed about the overall customer service which also left us thinking we would be charged extra because we were not officially checked in when returning the vehicle in good condition. We also had put extra gas in the truck in error (it was at a 1/4 tank and we returned it 1/2 tank) and we hoped to be reimbursed as it cost us an extra $100.00. We had also hoped to be reimbursed the $10.00 we paid for the blankets. On top of this bad customer service, the next day after we dropped off the vehicle we received a call from another U-Haul satellite location Royal Automotive asking us where the vehicle was as they were expecting it to be dropped off to them. I had to explain the situation, the clerk was confused but polite. This left us with much more stress on us as we thought there was now final transaction on our credit card as we were never officially check in as having returned the vehicle. Overall we had very bad customer service the whole way through. and will be very hesitant to use or recommend U-Haul in the future. We would really like to be reimbursed for the extra gas we put in the truck and for the blankets we did not receive, yet paid for, and to obtain an official receipt that would include the actual mileage we were charged.

Rating:

3.0

There was no one in the office I was about to leave. There is no signage visible from the road. Some at the front door but blocked. When a guy showed up. It was fairly quick. He was good.

Rating:

3.0

Include the taxes in the online payment or at least make it clear taxes have to be paid at the pick up site. This makes the whole concept of checkin.in advance to reduce contact irrelevant.

Rating:

1.0

Location not clear. Flat tire on my truck. No one could fix it. Had to wait for a different truck.

Rating:

2.0

Suggestion: keep uhaul items cleaned and on a leveled and well maintained terrain so it's easier to connect to your vehicle (our trailer was left in a down slope in the Middle of tall grass). Trucks were also left without much care (as well on tall grass).

Rating:

3.0

It was really hard to find the location

Rating:

2.0

The location is not clearly marked and there was limited space to return a large truck.

Rating:

3.0

Drop off location was located at another place which was nearby. When we dropped off Auto Transport, receptionist didn't know anything about receiving returned equipment. Back to first location to obtain clearance. Seemed to be good with that .

Rating:

1.0

We booked our rental online with a pick-up at 9am. We did the online check-in before going to make things faster for pick up. When we got the location the lady who normally works the counter did not come to work so the gentleman behind the counter had no idea what he was doing. He had to talk with someone on the phone step by step to complete customer transactions. Finally at 10am our paperwork was done and we drove to the lot to pick up our rental. We put the trailer on the hitch and then tried to plug in the wire for lights and realized there was a 4 flat plug, when we require a 7 wire. So I walked back up to the office to see where the adapter is, and they was told they don't have them or supply them. We were never told that we would have to supply our own adapter plug for the trailer lights. We got a number to call to talk to someone and she very obnoxious and rude to us about the plug and told us there was no way we could get a refund, because at this point, an hour after we were supposed to be on the road, we were ready to just walk away from this rental. We ended up driving to a store and buying a plug adapter for the trailer. DO NOT BOOK AT THIS LOCATION!! Terrible customer service here. Trailer hauled great.

Rating:

5.0

fast pickup helpfull clerk and easy access in Bedford business area

Rating:

4.0

Service rep Chantal was very helpful and pleasant to deal with

Rating:

3.0

Great trailer. Took a lot of fuel getting it home (double) but it performed wonderfully.

Rating:

3.0

The after hours drop off fee is a joke. If i read carefully I would have waited until they were open. There was nowhere to park so ai had to park in front of their building but it was well lit.

Rating:

5.0

For me, it was perfect. I can't imagine what else could have been done to improve it.

Rating:

5.0

The unit we had 1 or 2 marker lights out. besides that all was great.

Rating:

5.0

Chantel was very knowledgeable and helpful with regards to renting the van. Made the process easy. Excellent service.

Rating:

3.0

Make sure equipment (debit machines) work properly . And when u say $100 deposit it shouldn't be $125 out of the blue ..

Rating:

1.0

the first place i went to pick up my trailer the guy said it was in a accident so we do not have a trailer for you . i drove all the way down from woodstock nb to bedford ns, the guys that works at the uhaul place did nothing to help, all he could say sorry nothing we can do . then i got a call from uhaul and they said sorry your trailer got rebooked, so there is two storys ,anywayi got a trailer at a diffenert place , NOT VERY HAPPY about the guy at uhaul

Rating:

4.0

Truck was dirty. Customer service was excellent!

Rating:

5.0

The help we received from the Main Street Moncton location was invaluable. He was super cordial and I would go back there anytime.

Rating:

5.0

Treat them like you treated me.

Rating:

3.0

Problems with the payment machine

Rating:

1.0

The service at this location was very poor. The person I delt with was inexperience and did not know how to operate the computer program. Another, person with not much experience had to assist. In the end the price they ended up with on the computer was way over the cost of prices quoted to me. At this point they had to phone someone at a Uhaul call center and turn the phone over to me to get things straightened out. This whole process took an hour to get done. Than I and the person waiting on me went to get the truck but he know where it was located and had to call someone to find it. Between the confusing costs of the rental rates and wasted time in getting the truck I would think twice about renting from Uhaul again and never would I get a truck from that locationagain.

Rating:

1.0

The trailer worked great. The center that I rented from is a disaster. Dirty, unorganized, no one in the office, no parking, printer didn't work and no real signage. Has head office ever visited this location? You should be embarrassed to call this a Uhaul location its an auto repair shop.

Rating:

1.0

I checked into UHaul online prior to arrival so that I could avoid a line up. The location had no UHaul signage and was difficult to find. UHaul equipment was located off site. I get there and after waiting 15 minutes I had to wait longer as one person only deals with UHaul. They were not ready for me, nor was a trailer waiting. Online check in and advanced payment was useless. Then I was asked to swipe my credit card again for a total different amount about $80-$100 more. I refused but to their benefit they sorted it out. Once that was straightened around, we went to the offsite lot I viewed the trailer and the inside stanch like seafood, and was littered with crab legs. Again to their benefit they swept it out and sprayed the back with Febreeze which delay with the situation.

Rating:

3.0

Convenient location. They should have more stock and promote more as there are a lot of new/mobile residential areas all around Bluewater Rd.

Rating:

5.0

Chantel at the front desk was great. 2 guys helped me hook up the trailer gave me some tips. A+ experience.

Rating:

1.0

The guy who we spoke to when dropping off the cargo trailer didn’t write anything down saying the cargo trailer was returned. We got a call a few days later saying the trailer hadn’t been returned. We explained where it was dropped and that he didn’t take any info from us...they said it should be ok. We didn{t hear back so had to call again today to confirm they found it in the empty lot where we dropped it. I would never drop it there again we would drive to Dartmouth they were excellent when we returned a cargo trailer there a few weeks earlier!

Rating:

1.0

U-Haul changed our location and was unreasonable when I already had a truck rented and they wanted to change it. They made me drive out of town to pick up a truck. The person dealing with me let it slip that they would have the truck at 8 am. So why didn’t u haul honour our original agreement and drive the truck to were I rented it. It’s also straight up silly that I had to pay for the extra millage and I can’t recommend U-Haul to anyone. My roommates are moving out in a month and I already told them about my experience.

Rating:

2.0

Poor condition

Rating:

1.0

The person who handled the return was very rude and not helpful at all. Sounded like the whole return was beyond him and not with his time. Didn't explain what he was doing when he just left with the keys and had me stand there with no idea what was happening.

Rating:

4.0

The desk area to rent the uhaul was cluttered and cramped. Otherwise it was great service and the equipment was in excellent condition.

Rating:

2.0

Dropped at 50 Bluewater Road did not realize to uhaul locations on same street . Should make customer aware of this .

Rating:

1.0

They failed to check in there equipment causing undue burdens on the customer

Rating:

5.0

Nice truck and very good service!

Rating:

2.0

Don't have location options available during initial sign up if they are not available. Stick to one method of communication. I spent all last week listening to your voicemails and dealing with your emails.

Rating:

2.0

Confusing location... is it a car shop or a uhaul rental place? Hard to tell. Waited a longtime to be waited on. Nice staff just seems like too much going on and not enough staff.

Rating:

4.0

Friendly bunch, someone helped hook up the trailer I rented and I was on my way. Their parking lot is a bit tight to get around but if you can't handle that maybe you should not be renting and towing a trailer. :)

Rating:

3.0

truck was clean, however - Rented Truck on a wet day - roof had patches that gave way to small leaks - was not verbally told about this before I took the truck Other than that, customer service was excellent, staff was friendly and helpful.

Rating:

3.0

everything was great except that contract was to have back of truck cleaned and swept. It was not when we picked it up. all else was fine.

Rating:

2.0

The area was very cluttered with no place to properly park the vehicle. The attendant was very friendly

Rating:

1.0

I was told to park my car in the driveway and directed to park in the spot that I parked in. After finishing my move and coming back that night at 11:30 PM, I dropped the key in the drop box and went over to my car. My car had been double parked and I was unable to move it out of the space. I was then stuck in Bedford N.S Canada without a ride home, and eventually got ahold of my aunt who was able to pick me up about an hour later, in total I spent roughly 1.5-2 hours in the parking lot of the uhaul facility at midnight and didn't get home until around 1:30 A.M.

Rating:

2.0

A good cleaning is in order. This place is filthy.

Rating:

1.0

The door was wide open and walked to another business to tell me where to park truck. In any case,overall,I will tell my friends of the positives of UHAUL in general

Rating:

3.0

Wasn't my the closest dealer to me nor my preferred pike up location. Decent service.

Rating:

3.0

Overall good experience. The girl at reception was wonderful and very kind and helpful. She seemedvery knowledgeable. The man who hooked the trailer to the vehicle on the other hand, seemed demeaning I'm a quiet way. Making comments regarding moving vehicle closer when we weren't to his exact instructions ie. off by a few inches when backing up to the trailer, shaking his head and rolling his eyes. He made comments like "hope you can pull that".. "be careful, good luck" and made us feel incompetent.. our thoughts were because we were females. Held our heads high and pulled away like Champs and we're perfectly fine of course.. but his comments were unnecessary.

Rating:

3.0

Very crowded, cluttered yards, little help provided. Backing up from a busy roadway not easy or safe. One of the worse drop off locations I've used. Uhaul personnel on lunch.

Rating:

3.0

Location was closed. Was not entirely clear where to park the truck.

Rating:

5.0

Great location for us & easy to pick up & drop off. The unit was clean & everything went well. We would use them again.

Rating:

5.0

Everything very good except when I called customer service to ask about the extra charge, the representative hung up on me. The conversation was over, but she hung up without so much as a thank you.

Rating:

4.0

Make sure their system works. Inform me through the online reservation of all charges. The actual bill was higher than what the online reservation estimated it to be.

Rating:

5.0

N/A - Pickup went smoothly, staff were friendly and helpful

Rating:

3.0

pleasant staff!

Rating:

2.0

Improved parking: the parking lot was already full of cars, so we really didn't have a place to park. Tell people something about the vehicle and perhaps some quick tips for driving it before leaving.

Rating:

3.0

The front entrance and waiting area needs to be cleaned up.

Rating:

3.0

I received the truck 2 hours late (while loaders were waiting) and I have ordered 60 blankets..received only 12....then I was told that someone will call me...so I took the truck and 12 blankets....I waited for 1.5 hours...did not receive any call then I want to the uhaul site agin and spoke to gentleman there he called the main site in Halifax and they called 3 different locations....told me one location showing 60 blankets....however no one is answering the phone and another location have 12 blankets...I want to the location with 60 blankest...they had none then I drove to another location and picked 12 blankets...while loaders waiting again....we have to use our own blankets and bed sheets etc....

Rating:

2.0

Location parking lot is a mess, interior of the building is a mess, personnel not there when i first came to return equipment and the person that was there did not know how to process it. Had to come back a 1/2 hour later and off load trailer myself. Waste of my time!!!! Said he could not offer compensation for my inconvenience

Rating:

3.0

Place was a bit difficult to find but staff were very friendly and helpful and could provide directions when phoned. The shop itself is small and a bit cluttered but service is good! Overall a good experience here.

Rating:

3.0

make sure the interior of the trailer is clean

Rating:

4.0

Uhaul staff was sick, checked in with one of the mechanics on site. Took over an hour to check in trailer.