Customer Reviews for Citywide Self Storage
(Distribuidor de U-Haul del vecindario)

1778 comentarios

440 N Ohio St   Salina, KS 67401
(N Street)

(785) 452-9006

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 5:30 p. m.
  • Sáb.: 7:30 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(785) 452-9006

440 N Ohio St
Salina, KS 67401
(N Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7:30 a. m. - 5:30 p. m.
  • Sáb.: 7:30 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was great! Thank you!!!

John D. 
Rating:
5.0

Always have had good service here

James S. 
Rating:
5.0

Cindy continues to present Outstanding Customer Service !!!

TY W. 
Rating:
5.0

Great place to rent a truck or van from. Friendly employees, dependable equipment, great location. Has always been a good experience for me.

PAUL H. 
Rating:
4.0

Customer did not leave a comment.

LEVI M. 
Rating:
2.0

I called the UHaul number (913) 287-1888 and one time got a very helpful person. I called back to ask to change a pickup time and that person was less than thrilled that I bothered them. When I went to pick up the truck that person had not listened and changed it to the wrong time. The person at Salina was very helpful, got everything worked out in a short amount of time and I was in my way. I will be calling them again and not the number I gave you.

John D. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE P. 
Rating:
5.0

Customer did not leave a comment.

CONNOR W. 
Rating:
5.0

Customer did not leave a comment.

RODNEY G. 
Rating:
5.0

I had no experience with a storage facility, but Cindy was wonderful. Don't know what I would have done without her.

Pam M.  |  Overall Experience 
Rating:
5.0

Friendly, professional staff and a very nice facility.

JAMES T. 
Rating:
5.0

Busted Passenger Mirror, and A/C didnt work very good. Customer Service was excellent though.

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

BART C. 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  Overall Experience 
Rating:
5.0

Very friendly staff everything went smoothly

DONNIE C. 
Rating:
5.0

We had a broken mirror, but the truck was still drivable.

CASSANDRA R. 
Rating:
4.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
5.0

Employee was very helpful and got us up and running in no time. Thanks

MATTHEW S. 
Rating:
4.0

Truck was damaged in Mom's attic corner behind driver and included a hole in the corner. Staff pointed damage out to me during pickup, however, apparently it was not marked with the Uhaul “X”? The staff at the drop off in Lawrence, KS initially tried to say I caused the damage and needed to pay for it. It was resolved with the Salina, KS pickup staff (Cindy) that I DID NOT cause the damage, as we had discussed the damage during pickup. The staff in Lawrence (Stephanie) was kind enough to phone me back to say I was correct and that I did not cause the damage. HOWEVER, the fact I had to “prove” I did not cause the damage was a bit upsetting. Uhaul is the rental/damage professionals, not me. The damage should have been well documented by Uhaul before my pickup.

JACQUELINE C. 
Rating:
4.0

Equipment was clean but the truck ignition had to be finagled at every start up and was difficult to get to turn on. Employee had to help me get the truck started the first time. Nice people!

ZACHARY G. 
Rating:
4.0

Customer did not leave a comment.

MILTON L. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER B. 
Rating:
5.0

Great service, great people!! Thks for helping with a stressful move. Highly recommend both places!!

Betsy V. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
4.0

This place was super busy! They had a new person who was trying to keep up but clearly he hadn't been properly trained. The other person was good but taking on too much of the workload. I think they're understaffed. Otherwise, they did a good job and got me pretty well taken care of

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY V. 
Rating:
1.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

ETHAN L. 
Rating:
4.0

Drop off location was fine.

Ginger D. 
Rating:
5.0

Cruise control on the trucks.

STEWART H. 
Rating:
5.0

Nothing to recommend

FRED F. 
Rating:
5.0

The truck was filthy! I had to wipe it down to the best of my ability. That should have never happened especially with COVID. The personnel were great BUT the unclean truck is unacceptable.

MARY R. 
Rating:
5.0

Customer did not leave a comment.

LEONARD S. 
Rating:
4.0

We were very pleased with the equipment we rented. The staff was very friendly and accommodating. Overall a great place to get a rental! Thanks!

JEFFREY M. 
Rating:
3.0

Was unable to return it in my hometown uven though there is a uhaul place. They had no units to rent and was forced to add miles i don't think I should have. Caused inconvenience for me and my family.

JASON B. 
Rating:
5.0

Only issue I saw was a dirty windshield that made it a little difficult to see in direct sunlight. I work auto detail and would have done it, just not my job to do so.

GLENDON S. 
Rating:
5.0

Customer did not leave a comment.

Katelin H.  |  Overall Experience 
Rating:
5.0

No complaints, it was easy and fair priced!

Kelsie G.  |  Overall Experience 
Rating:
5.0

The service was great, The customer service was excellent.

JOYCE T. 
Rating:
3.0

Trucks needs to be better maintained. Yet it's affordable to rent it's worth spending more money with other rental trucks to avoid break down of trucks. The customers safety is important and needs to be re thought when renting out trucks that aren't in good shape.

Britney R. 
Rating:
3.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

The only reason I left after 5 years of renting was the cost of the climate controlled storage. It went from 165 to 185 and it became financially hard for me. Then the incident with double billing was a nightmare for me as well. I couldn't get my medications because I was overdrawn with the double billing.

SHARON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Well managed location with professional and courteous staff. Helped me buy and install a hitch and hook the trailer up in no time at all. Had me back on the road quickly with all I needed. Thank you!

Daniel B. 
Rating:
2.0

i told attend lights were dim , said they where fine stopped an hour out and there were no lights . The tech work on wiring found many worn and bare wires bad splices and after 4hour delays stopped in KC lights not working, stopping many times to get some lights too work not happy

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA E. 
Rating:
4.0

Customer did not leave a comment.

Kelli M. 
Rating:
5.0

Seriously the kindest people. Great moving experience.

TIFFANY C. 
Rating:
5.0

Customer did not leave a comment.

Mandy P. 
Rating:
5.0

Customer did not leave a comment.

BRENT W. 
Rating:
5.0

Customer did not leave a comment.

MARTI H. 
Rating:
4.0

Customer did not leave a comment.

helen L. 
Rating:
5.0

Customer did not leave a comment.

Stacey F. 
Rating:
5.0

Customer did not leave a comment.

RENEE S. 
Rating:
5.0

Nice building and storage, hated that I rented for 8 years the same unit on auto pay and that the storage rates almost doubled. Way to high of price for what was being rented. Wouldn’t recommend to anyone that wanted to save money

JESSE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JULIE K. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Well-run and friendly

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

Berta L. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE J. 
Rating:
4.0

Got a nice, 'thanks for dropping off the trailer, I can't do anything about your experience, but call Uhaul'.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY O. 
Rating:
3.0

Customer did not leave a comment.

CASSANDRA M. 
Rating:
4.0

Customer did not leave a comment.

MALLORY H. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Doyle I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Everything went well. The staff was friendly and helpful. Thanks

WILLA Y.  |  Overall Experience 
Rating:
5.0

Larry was the absolute best...His customer service was exceptional...thank you Larry...I will come again

TERESA D. 
Rating:
5.0

Great service, great prices.

RUSSELL C. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
4.0

Customer did not leave a comment.

ERIN R. 
Rating:
5.0

Customer did not leave a comment.

gerald G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Citywide Storage was great. There was an issue with the McPherson UHaul not being open and hours not being advertised. However, everything in Salina was perfect.

Joshua M. 
Rating:
5.0

Always a good experience..and I've rented u-haul trucks there for many years.

CONNIE J. 
Rating:
5.0

Cindy and Tim are the best! Always top notch customer service.

SALINA P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Samantha F. 
Rating:
5.0

We were disappointed when we received the U-Boxes in Yakima, didn't have the original U-Haul cover, just plastic bags, which were blown with the first wind, so when it rained one box got wet inside. Overall all was good except for that issue.

James K. 
Rating:
5.0

Fantastic facility and exceeded all of my needs. Would gladly recommend them without hesitation.

Brian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Online scheduling was a breeze making the whole process simple. Contact with the staff was pleasant and helpful with any of our many questions.

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
4.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Everyone there is always friendly and helpful. Cindy is amazing! I don't think there is anything she can't do. The location is very clean and secure. I never worried about my things, even when I moved 1800 miles away.

THOMAS H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR B. 
Rating:
5.0

One way rentals would be way more convenient for moving!

RENEE T. 
Rating:
3.0

Just dropped off truck didn't speak with no one

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

Gotten trailers and car haulers from Citywide/U-haul a number of times. Always have no issues

DAVID N. 
Rating:
5.0

Wonderful service and I would use this service again!

Karen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Nothing.everything was right!

Bill N. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

Tim mentioned a brake light on the tow dolly was broken. It was not cracked and seemed to work on check out. I stopped a few times to check everything and the light was hanging by the wires every time. When I turned in the tow dolly the light was completely missing. It had came out and fell off.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Shasta L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRI S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARI H. 
Rating:
5.0

The people make the difference. These people are great

MARK F. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

TERESA P. 
Rating:
5.0

whenever i need a trailer and don't have one of my own with me, U-haul is my go to. as always the whole experience was excellent.

CURTIS R. 
Rating:
5.0

Customer did not leave a comment.

Aaron H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

CORRIE Y. 
Rating:
4.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Everyone at citywide storage was very accommodating and very easy to get along with. thank you again for everything.

Art B.  |  Overall Experience 
Rating:
5.0

Thank you to all of the staff. Salina has a great storage facility.

PAMELA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vera P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jalena H.  |  Overall Experience 
Rating:
5.0

I had one time a staff wasn’t friendly. She called to tell me my payment was late. And I couldn’t use my card anymore because it was the second time it didn’t go through. I’m a server I don’t have money just go on a card. I have a 2 month old daughter. She needed to understand sometimes life happens and we just simply forget about things. It was only a week late. And she was just super rude in her tone of voice.

Krastal B.  |  Overall Experience 
Rating:
5.0

I had the unit for over six years. Never had any issues with pests or rodents. Easy to access. Thanks for everything!

BOB R.  |  Overall Experience 
Rating:
5.0

I always get City Wide storage when in need of storage space. Fast Friendly and i know my belongings are secure.

Rambo S.  |  Overall Experience 
Rating:
5.0

Very efficient staff and extremely friendly and helpful.Easy access to unit, clean.

SHEILA T.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful

The R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICIA A.  |  Overall Experience 
Rating:
5.0

The staff at the office were soooo nice and made everything quick and easy for me.

Denise P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elton W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine F.  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Employees were very friendly and helpful. Will recommend and use your facilities again. Thank You for everything.

Michael W.  |  Overall Experience 
Rating:
5.0

Cindy is an angel. Her boss seriously needs to develop an ounce of respect for the customers.

RON J.  |  Overall Experience 
Rating:
5.0

Staff were knowledgeable and friendly.

Larry B.  |  Overall Experience 
No reviews have been submitted for this location.

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