Easy returnMaria P.
Customer Reviews for Citywide Self Storage
(U-Haul Neighborhood Dealer)
Salina, KS 67401
Servicios en esta ubicación:
- Mon–Fri7:30 a. m. - 5:30 p. m.
- Sábado7:30 a. m. - 5 p. m.
- Domingo10 a. m. - 3 p. m.
- 5/29/2023: 8:00 a. m. - 3:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
El cliente no dejó un comentario.Ashley D.
Very friendly and helpful staffDavid H.
Two rentals and two trailers with dirt and debrisJeff P.
These guys are the best! Always friendly, helpful, and very accommodating. I would highly recommend!!ANJAN G. | Overall Experience
El cliente no dejó un comentario.May W.
El cliente no dejó un comentario.Harold M.
El cliente no dejó un comentario.Tamra H. | Overall Experience
Great, friendly and professional services! That's the mean reason I keep going back. I will always recommend that location. GraciasMARCO M.
The staff at this is awesome and one of a kind! I will only go them for my rental needs!Daniel Y.
El cliente no dejó un comentario.Tisha W.
El cliente no dejó un comentario.STEPHEN B.
El cliente no dejó un comentario.Corey W.
I believe that I rented the unit for 30 days and moved out before the end of the 30 days. Do we not get a refund if we don't use the space for the whole time. Also team member didn't want to go look at it with me present for check out. Which I believe we should. Fsam p. | Overall Experience
El cliente no dejó un comentario.ROBERT B.
Staff was friendly and accommodatingGlen C.
Friendly and helpful. Very satisfied.Elisabeth N.
Let's than one min in and out, drop offSharmaine E.
Great place, people. Lady was able to refund me on the "safe tow"JOHN U.
Gentlemen were polite and respectful. They hooked up the trailer and made sure all was good. Good job folks!! Thank youMark R.
El cliente no dejó un comentario.Jean B.
El cliente no dejó un comentario.Carrie B. | Overall Experience
El cliente no dejó un comentario.VIRGINIA C.
Cindy is great! She is always so helpful. We use this facility quite a bit and she is always accommodating.OTTO K.
See that the equipment is clean, and in good repair. The rental location did a good job of correcting our bill to accommodate us for all of the time and inconvenience we suffered, but in the end, we had to reserve a truck for another weekend in order to finish moving all of our items . . . at an additional expense to us.Ingrid H.
Friendly, professional people, nice clean facilities!Ronald J. | Overall Experience
El cliente no dejó un comentario.JOSEPH E.
Everything was perfect.Michael M.
Great customer service! That's you got my business.MARCO M.
El cliente no dejó un comentario.Dalila J.
El cliente no dejó un comentario.Andrew K.
El cliente no dejó un comentario.Blaine M.
El cliente no dejó un comentario.Velma B.
Cleaner truckMike J.
El cliente no dejó un comentario.Ronald G. | Overall Experience
El cliente no dejó un comentario.Jack T.
El cliente no dejó un comentario.gustao M.
El cliente no dejó un comentario.Chad B.
The truck smelled like cat peeFelisha W.
I've have used the services at this location many times through the years...the service is consistent and excellent.CONNIE J.
El cliente no dejó un comentario.Nellie J.
El cliente no dejó un comentario.Ashley S.
The lady at the pickup location was top notch , very helpful and knowledgeable and professional, the drop off point could use some training from herDONNIE C.
El cliente no dejó un comentario.JENNIFER W.
Great customer service, helpful and friendly! Is a pleasure working with Cindy and Tim!Jimmy T.
El cliente no dejó un comentario.Carrie H. | Overall Experience
El cliente no dejó un comentario.Jay M.
I will never use Ubox again. Too costly, as I found out after the fact 3 boxes weren't enough needed 5 though I think part of it was how they were packed. The movers on the front end didn't pack as well as it seemed, items were damaged and broken when unpacking. They put furniture upside down and side ways, heavy boxes in top of light boxes smashing them, it should have never been packed that way. It took 1 1/2 days to pack which I never had a move take more than 3 hrs with a truck. They didn't use all the pads to project the items. On the back end less time to unload yet they wouldn't put furniture together without charging me more and said they didn't have tools or time. Really??? You're a moving company with no tools or time. Anyway, the whole experience wasn't worth the cost. It is also misleading that â€œallâ€ the boxes come at once to the house for loading and unloading. When in CA they brought one box at a time and in KS they brought 2 boxes at a time. Over all if I were to move again I would use pods or rent a truck.Penni Z.
El cliente no dejó un comentario.Nimit S.
Highly recommend that location, Cindy, Tim and Bryan always take good care of me every time I come.MARCO M.
El cliente no dejó un comentario.Brian R. | Overall Experience
El cliente no dejó un comentario.Van R.
El cliente no dejó un comentario.Tina N. | Overall Experience
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Jeff S.
El cliente no dejó un comentario.Max G.
El cliente no dejó un comentario.Michael H.
Best Uhaul in all of the land. Brian is my hero :)SALINA P.
Nothing to improve. They were all very professional and really take good care of their customers. Highly recommend that location. Very Happy!MARCO M.
El cliente no dejó un comentario.Ron A.
The staff were always friendly and helpful. They helped me take care of a couple of banking issues and did so in a very professional manner. I liked the easy access to the facility at any time on a 24 hour basis. If I hadn't sold my trailer it would still be parked at your facility. If I need storage in the future, I will most certainly call on you.DAVID N. | Overall Experience
We have rented from here a couple times and it is always smooth and on time. Thanks again.Billy M.
El cliente no dejó un comentario.Nickie P.
Very friendly staffDouglas R. | Overall Experience
El cliente no dejó un comentario.Ross J.
El cliente no dejó un comentario.Brett B.
El cliente no dejó un comentario.edward R.
El cliente no dejó un comentario.renee M.
Treat the next customer with The same professionalism as they showed meMarco S.
Great staff and clean facilityJustin S. | Overall Experience
El cliente no dejó un comentario.James J.
Customer service was amazing!!Miranda B.
The worker stated she would like to go home so I needed to hurry up. Didn't hook up lights right so there were no lights on trailer. Told her I was dropping off in Manhattan, but she put salina, so I have to take the ball & hitch 1 1/2 hours to return, which costs me an extra $30. I would appreciate a gas reimbursement.Brooke C.
El cliente no dejó un comentario.Justin K.
El cliente no dejó un comentario.Ronald A.
El cliente no dejó un comentario.Stacy N.
El cliente no dejó un comentario.Mallory H.
No complaints excellent servicedennis V.
The outside of the trailer was coated with oil of some type. Leaning against it to tie down my load resulted in my clothing being stained. The staff warned me about the oil and since it was the only trailer available that would suit my needs I used it. Normally they equipment is in impeccable condition. Fear not, I will use them again, the staff is amazing.Mark F.
El cliente no dejó un comentario.LYNNELL W.
I rented a 6/12 box. It was a nice trailer. Had a few dents but was fine. Would uhaul be interested in selling a trailer? Jimjim N.
Very professional service! Cindi, Tim and Ryan really take great care of their customers! Thanks! Marco.MARCO M.
No complaints or recommendations for any improvements. The truck I needed was readily available and am pleased with the process of reseeving/receiving and turning in the equipment.Philip T.
Staff was great, super friendly and easy to cooperate with!Niles G.
El cliente no dejó un comentario.Sierra M.
Tim and Cindy are amazing. They are knowledgeable and quickly get us what we need, and we always appreciate their assistance. GaryGary S.
Dolly was missing hook rubber clips and fender about to fall off,KEVIN B.
El cliente no dejó un comentario.TIMMY M.
Is it a requirement to have a second persons contact information? I don't remember this ever being a requirement when renting from Uhaul or your competitors. When asked the response was quick and brash in tone that it was a requirement.Randy S.
El cliente no dejó un comentario.Rebecca S.
El cliente no dejó un comentario.Tony J.
El cliente no dejó un comentario.Teresa S.
They made it so easy!!!Steve W.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Ranada M.
El cliente no dejó un comentario.Don O.
Easy to rent on-line. Easy pick up and drop off. I would recommend to anyoneDarcy H.
I reserved a 17' uhaul received a phone call from an agent confirming this and got a 15' trailer. Because of that I now have to spend more money making more trips. Definitely not good customer service to tell someone you have something then not deliver.Tony L.
Always fantastic customer service. I always use Citywide for my local rental needs.Vince M.
El cliente no dejó un comentario.Tom A.
El cliente no dejó un comentario.Amanda N.
Cindy was very friendly and efficient, was very pleased with the serviceThomas H.
I think everything it's good....Dean B.
Really a great group of helpful employees! Thank you @scott A.
Keep doing what you are doing ! Everyone is always friendly. Cindy is really helpful !scott A.
Nothing, everything went very smoothly and quick, I am very happy with this experienceLori K.
El cliente no dejó un comentario.Anthony K.
Citywide storage will always be my go to for my storage needs!Julie G. | Overall Experience
El cliente no dejó un comentario.Olivia F.
Great experienceEric W. | Overall Experience
They was very nice and understanding very professionalMichael C.
El cliente no dejó un comentario.Thomas H.
They have seriously overcharged me, lied to me, to the extent of $200 in charges. They are refusing contact now as the know they did wrong to me. I am not happy and will seek out services in the future from a competitor.Leola S.
They did a great jobBryan L.
The staff was always helpful and attentive. We would definitely use Citywide Storage again!JENNIFER L. | Overall Experience
The staff was very helpful and if for some reason we ever need your service again will be back thank you Hershel.Hershel H. | Overall Experience
They were really nice folks and everything went smoothly, but... SPIDERS. EVERYWHERE.ANNE A. | Overall Experience
El cliente no dejó un comentario.Austin J. | Overall Experience
We were very pleased with Citywide Storage. The people are very friendly!! I called from Florida to rent a storage unit and it was successful!! The place is clean and secure. I would recommend Citywide Storage to my family and friends if they need a storage unit or uhauls.Michele C. | Overall Experience
El cliente no dejó un comentario.Monique C. | Overall Experience
Very impressive facility Will use again if needed Thank youDanny E. | Overall Experience
I was happy with there serves and i will be using they agingAlfonso M. | Overall Experience
El cliente no dejó un comentario.DANNY E. | Overall Experience
El cliente no dejó un comentario.MARK P. | Overall Experience
El cliente no dejó un comentario.Heather B. | Overall Experience
El cliente no dejó un comentario.RUSTIN L. | Overall Experience
El cliente no dejó un comentario.Marty R. | Overall Experience
Had a unit here for several years. They were great and always a pleasure to work with. I highly recommend using CIty wide storageChris R. | Overall Experience
I would not go anywhere else but to you guysRaynetta H. | Overall Experience
Everything went great!Mark P. | Overall Experience
El cliente no dejó un comentario.Brittany C. | Overall Experience
Cindy was very helpful and detail oriented, and a pleasure to work with.ROBERT R. | Overall Experience
TIM & CINDY WERE VERY HELPFUL AND GREAT PEOPLE TO DO BUSINESS WITH. DEFINITELY WILL DO ALL MY FUTURE LEASING WITH THIS COMPANY!!!!!Destin G. | Overall Experience
Another great experience with this facility.MARTIN W. | Overall Experience
Too expensive for what you get.JAMES H. | Overall Experience
El cliente no dejó un comentario.KARLA F. | Overall Experience
Friendly staff and super easy to rent and check out!!MELINDA F. | Overall Experience
Great experience.Camey J. | Overall Experience
Super helpful and friendly staff. Nice facility.ANNE N. | Overall Experience
The lady at the front desk was probably the best customer service I've had in a long time in Salina she was very helpful and very nice. I always end up keeping the U-Haul truck a day longer than I'm supposed to and they don't get mad at me. in the storage unit I use for a month for the perfect size perfect space and it didn't cost me a hundred bucks I would highly recommend this storage facility in Salina KansasTonya S. | Overall Experience
Office staff needs to be retrained on professionalism and how to listen to customers. They were judgemental and presumptive in their communication. I would not recommend this place based on the staff.Brenda S. | Overall Experience
The staff at Citywide Storage is so helpful and accommodating. They were available to my answer questions whenever I needed. The area is well maintained and secure.Amelia D. | Overall Experience
The staff was wonderful. I would highly recommend!Catherine B. | Overall Experience
Customer service was a 12 out of 10. Out of this world. I wish there was more teams like them. Thank you DennisDennis V. | Overall Experience
I had no experience with a storage facility, but Cindy was wonderful. Don't know what I would have done without her.Pam M. | Overall Experience
El cliente no dejó un comentario.Edward M. | Overall Experience
El cliente no dejó un comentario.Katelin H. | Overall Experience
No complaints, it was easy and fair priced!Kelsie G. | Overall Experience
The only reason I left after 5 years of renting was the cost of the climate controlled storage. It went from 165 to 185 and it became financially hard for me. Then the incident with double billing was a nightmare for me as well. I couldn't get my medications because I was overdrawn with the double billing.SHARON B. | Overall Experience
Nice building and storage, hated that I rented for 8 years the same unit on auto pay and that the storage rates almost doubled. Way to high of price for what was being rented. Wouldn't recommend to anyone that wanted to save moneyJESSE G. | Overall Experience
El cliente no dejó un comentario.Doyle I. | Overall Experience
Everything went well. The staff was friendly and helpful. GraciasWILLA Y. | Overall Experience
Fantastic facility and exceeded all of my needs. Would gladly recommend them without hesitation.Brian B. | Overall Experience
El cliente no dejó un comentario.RICHARD B. | Overall Experience
Everyone there is always friendly and helpful. Cindy is amazing! I don't think there is anything she can't do. The location is very clean and secure. I never worried about my things, even when I moved 1800 miles away.THOMAS H. | Overall Experience
Wonderful service and I would use this service again!Karen D. | Overall Experience
El cliente no dejó un comentario.Shasta L. | Overall Experience
El cliente no dejó un comentario.BRUCE D. | Overall Experience
El cliente no dejó un comentario.Aaron H. | Overall Experience
Everyone at citywide storage was very accommodating and very easy to get along with. thank you again for everything.Art B. | Overall Experience
Thank you to all of the staff. Salina has a great storage facility.PAMELA B. | Overall Experience
El cliente no dejó un comentario.Vera P. | Overall Experience
El cliente no dejó un comentario.Janet G. | Overall Experience
El cliente no dejó un comentario.Jalena H. | Overall Experience
I had one time a staff wasn't friendly. She called to tell me my payment was late. And I couldn't use my card anymore because it was the second time it didn't go through. I'm a server I don't have money just go on a card. I have a 2 month old daughter. She needed to understand sometimes life happens and we just simply forget about things. It was only a week late. And she was just super rude in her tone of voice.Krastal B. | Overall Experience
I had the unit for over six years. Never had any issues with pests or rodents. Easy to access. Thanks for everything!BOB R. | Overall Experience
I always get City Wide storage when in need of storage space. Fast Friendly and i know my belongings are secure.Rambo S. | Overall Experience
Very efficient staff and extremely friendly and helpful.Easy access to unit, clean.SHEILA T. | Overall Experience
Staff was always friendly and helpfulThe R. | Overall Experience
El cliente no dejó un comentario.Mark P. | Overall Experience
El cliente no dejó un comentario.ALICIA A. | Overall Experience
The staff at the office were soooo nice and made everything quick and easy for me.Denise P. | Overall Experience
El cliente no dejó un comentario.Brent L. | Overall Experience
El cliente no dejó un comentario.Elton W. | Overall Experience
El cliente no dejó un comentario.DANIEL B. | Overall Experience
El cliente no dejó un comentario.Christine F. | Overall Experience
Excellent storage facility. Employees were very friendly and helpful. Will recommend and use your facilities again. Thank You for everything.Michael W. | Overall Experience
Cindy is an angel. Her boss seriously needs to develop an ounce of respect for the customers.RON J. | Overall Experience
Staff were knowledgeable and friendly.Larry B. | Overall Experience
Friendly and helpful staff unit was very clean.Damarcio M. | Reservación
Very nice facility and the staff were always helpful & friendly.TY W. | Overall Experience
I was pleased that we could rent for as long as we need instead of a contracted amount of time. We will not hesitate to rent from Citywide again if we need to. GraciasDELLA T. | Overall Experience
I've rented storage twice since 1998 with Citiwide. This last time from 11/2013 until 1/12/19. The Staff and premises were "excellent." The price increased too much over this period so I had to moveCONNIE H. | Overall Experience
All staff members that I worked with were extremely helpful. The gated unit area was very bright at night and the key pads worked like a charm! Wonderful experience!HEATHER B. | Overall Experience
All friendly personnelGAIL S. | Overall Experience
We had no major issues. Any problem that did come up was immediately fixed even if it was after normal business hours. We would use them again in the future if we needed a strage unit.ERIN U. | Overall Experience
Loved the service and having the option to pay month to month rather than paying for a full year.Kayla S. | Overall Experience
Great facilities, just don't need the storage right now. Will use in the futureADAM S. | Overall Experience
Everything was great.KATHLEEN J. | Overall Experience
Suck my ballsJESS B. | Overall Experience
The staff was very friendlyJOSEPH G. | Overall Experience
Cindy was very helpful and went above and beyond to find someone who could help me move, and she answered all my silly questions.pia d. | Overall Experience
Well maintained and lighting was good never a problem with property during the 3 years there.PRICE J. | Overall Experience
Will definitely use again when neededDEBBIE D. | Overall Experience
Great storage facility!JODI B. | Overall Experience
Great place for storage well secured and staff is excellent to work with good for business storage or personal storage as wellSUPER C. | Overall Experience
The storage area was clean and well secured. The climate controlled storage was much appreciated .JENNIFER D. | Overall Experience
Citywide Self Storage went above and beyond anything I could have ever expected. The staff was courteous and professional. Made sure we got into the facility OK after hours and came to check on us.Privacy R. | First Impressions
Service was good, they have regulations on what you can and cannot store thoughPrivacy R. | First Impressions
The gentleman that checked me in took his time and made sure that all of my needs were met. He stayed late to make sure that I was okay and got everything handled.Privacy R. | First Impressions
The workers at the citywide storage facility worked with me through all of the confusion that I had and made my storing experience a good one.Privacy R. | First Impressions
Place was great. Getting to this site to review and receive my refund SUCKED big time.Privacy R. | First Impressions
Make sure you`re getting what they advertise. I was scammed out of 24 furniture pads for a service I will be paying over 2500 dollars for.Privacy R. | First Impressions
Clean, in good shape and secure.Privacy R. | First Impressions
I disappointed by the promotion of 1 month free:being the second month.I felt that the ad on UHAUL.com for this perk was misleading/unclear.Privacy R. | First Impressions
The facility seemed to be great for what I needed it for. My stuff is still in storage and will be for a few more months and I may have more comments after removing my stuff from storage.Privacy R. | First Impressions
Small unit but was able to unload a whole U-Haul truck plus some.into it!! There were a lot of spiders in it but that will be anywhere!! Overall very happy with it!Privacy R. | First Impressions
Great customer service. Very friendly and accommodating.Privacy R. | First Impressions
Very nice and courteousPrivacy R. | First Impressions
the citywide self storage would not honor my monthly agreement,the employee assisted me stated the website needed to be updated ,therefore he would not honor the online agreement.Privacy R. | First Impressions
The staff was friendly and helpful. Our truck and unit were ready when we arrived and the process went very smooth.Privacy R. | First Impressions
made a mistake on date.Privacy R. | First Impressions
I was happy with the facility but not happy with being quoted one rate and then charged another.Privacy R. | First Impressions
Clean, professional, and friendly.Privacy R. | First Impressions
The service was friendly and informative both times (I had to upgrade to a bigger unit because I bought furniture). Very excellent experience both online and in person.Privacy R. | First Impressions
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!