Comentarios de los clientes para City Wide Auto Repair

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de City Wide Auto Repair

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Thomas B.
Clasificación:

Lot was not well maintained. The lock for the truck share was broken, so we needed staff assistance. Our personal vehicle left the lot with a bolt in the tire. Other than that, the experience was just fine.

takeyma M.
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The truck was very shaking but other than that it was fine.

Morris W.
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El cliente no dejó un comentario.

keena M.
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Truck wouldn't go over 35miles it started shaking while on the highway wouldn't recommend to anyone and this is my first time renting. Uhaul what a bad experience

Danesha F.
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El cliente no dejó un comentario.

VANESSA W.
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El cliente no dejó un comentario.

Scharnetta S.
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El cliente no dejó un comentario.

kenton S.
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Make the key drop more visible. And some kind of note that the return key goes in the return box and not the box you got the key out of.

COLE M.
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This was the sketchiest location I have ever visited. Based on the outside appearance I did not feel safe. However, the two associates inside were very helpful and took good care of me. The location itself is very scary looking, and I would not visit it again.

Robyn A.
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The mobile check in didn't work at first. All it says is make sure your location services is on, it would be helpful to share how you do that earlier so that you can do it beforehand. Other than that, which took us 30 minutes on hold to figure it out, the online process was a breeze.

Philip C.
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Clean the inside of the truck. The truck was dirty inside.

Nicholas S.
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El cliente no dejó un comentario.

Cornelia M.
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El cliente no dejó un comentario.

Jerome P.
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It was an easy process.

pauline M.
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El cliente no dejó un comentario.

Darren B.
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They added charges without knowledge i had opted out of the safe protection because i wasnt going far and was only loading one load of stuff. The guy at this location added it and made me pay the extra charge.

Richard D.
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The people at the location were nice the customer service one 800 number people sucked we were told one thing that didn't happen the whole experience with U-Haul wouldn't do it again if I had to.

Walter L.
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El cliente no dejó un comentario.

WILLIE H.
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El cliente no dejó un comentario.

derrick R.
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El cliente no dejó un comentario.

Mara S.
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El cliente no dejó un comentario.

Sharon S.
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El cliente no dejó un comentario.

Deron S.
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El cliente no dejó un comentario.

James C.
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El cliente no dejó un comentario.

Allan M.
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El cliente no dejó un comentario.

Isaac P.
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El cliente no dejó un comentario.

Michael K.
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El cliente no dejó un comentario.

AVIS J.
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El cliente no dejó un comentario.

Jeffrey B.
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El cliente no dejó un comentario.

Chelsie F.
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El cliente no dejó un comentario.

Mohammad B.
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El cliente no dejó un comentario.

Robert B.
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We had gift certificate and taxed deferred number from MS Society and he said I woul have to deal with it on the other end. Truck below 1/4 of tank of gas. NOT HAPPY

SHANELLE G.
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They charged 17.00 for gas. I only drove 5 miles the hand never moved. Ripe off!

sharon T.
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El cliente no dejó un comentario.

Robert G.
Clasificación:

Very mixed experience this rental. This is a new location for me to rent from and they haven't been open for a long time. There was a little friction with the pick-up, I was stuck in traffic, called ahead but was there before the location closed. Took off with the trailer and the next day had issues with the trailer lights. I stopped by a location in Springfield, Mo and they changed out the wire that shorted the fuse on my truck. I still did not have passenger side running lights and they had no available trailers of the same size. I continued on to Nashville and returned on Monday 7/22/19. When I rented the trailer they said Uhaul preferred I not bring the trailer back after hours, contradictory to the location information. Another conflict to that was where they wanted the trailer parked, on a hill with no way to disconnect safely without the jack they used to connect the trailer. With the light issue I decided to wait and return the following morning to inform them of the issues with the lights. Doing that it appears I was charged for an extra day which I am very upset about. I should be receiving a discount for a faulty trailer not charged an extra day to inform you of the issues. I contacted you by email on Tuesday 7/23/19 regarding and have yet to receive a response 7/26/19. I am not pro Uhaul at the moment! I also had to clean out the trailer of dust and light debris from it sitting on the lot since May before I loaded. I like these guys as I use them for other services but this was not my best Uhaul experience. I don't know that I fault the location, this was/is just a bad Uhaul experience.

Chaniece J.
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El cliente no dejó un comentario.

Daniel M.
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Kind of a trashy looking location. Very nice people though!

Patrick K.
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scary part of town

Valencia M.
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El cliente no dejó un comentario.

Rick C.
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El cliente no dejó un comentario.

Shawnnequia S.
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El cliente no dejó un comentario.

Tyler F.
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I left something in the truck and the owner was very helpful in getting it back to me. Great service.

Rakiya A.
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El cliente no dejó un comentario.

Clifton B.
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El cliente no dejó un comentario.

Terria R.
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The price that was quote to me was not the price I paid..I was charge for a dolly that I didn't have.Terrible experience from that U-haul site...

Raymond L.
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El cliente no dejó un comentario.

Kimberly S.
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Quick in and out. My bill and charges were accurate. The shop is a workshop and if you can handle that then this place is for you.

Debrah G.
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That's the fastest service I've ever received from UHaul. While the office wasn't the greatest with it being a auto repair shop. The service was fast and the two gentlemen were very nice.

Martin M.
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El cliente no dejó un comentario.

Joe M.
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El cliente no dejó un comentario.

Sharde H.
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I got pulled over and they said the tags were stolen and i almost went to jail. I was scared to drive so I didn't even get to finish moving. Horrible experience they after day with you all .

latoya W.
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Great service

Linda C.
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the place was a dive unkempt an dirty. I keep the uhaul over night due to people hanging out in the parking lot affair to get out of the truck. called owner an he said I should have just left the keys an the drop box. also request to keep truck add'l day was advise I was charged but need to return the truck with in the next hour. I will never do business with uhual again will take my business some where else. also these is a hold againist my debt for for 30 days. really an the truck has been returned.. Not happy at all.

Michael W.
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Mr. Stephen is a nice guy but looks as a uhaul pick up place could be deceiving to some customers looking to use the service.

sean C.
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The location was OK. One complaint is that one of the bags of pads were wet and smelled (mildew). Another major complaint is that the truck was out of alignment and it seemed like it had a crooked/bent axle somewhere. My friends who helped me moved said the truck looked like it was at an angle even when driving straight. This was also how it felt when driving down the road, especially the highway. I don't think its a safe truck and should be fixed or removed from the fleet. The people were nice at the location but these we were the issues with this experience. Thanks.

KIM A.
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Nothing..

Sylvia J.
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Truck was in good condition. Customer service was very good.

Kim M.
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It was dirty but the guys were very friendly and very helpful. They were also extremely capable.

Crystal B.
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El cliente no dejó un comentario.

LaTreast N.
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Make the Mobile App more visible, because once it was explained it would've been very easy without needing help!

Jose G.
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El cliente no dejó un comentario.

Jessica D.
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I was sent to 3 different places that appear to be open but no one would answer the door and I had a reservation....very stressful

John P.
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El cliente no dejó un comentario.

Dina L.
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El cliente no dejó un comentario.

todd C.
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El cliente no dejó un comentario.

Audreanna E.
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I have used Uhual numerous times in the past and always received great customer service. This time, however, was not the best experience. The guy at this location offered to stay later so that I could pick up the truck I needed at a convenient time for me, which was amazing and greatly appreciated. However, in person he was very rude, had a smart mouth, and an inappropriate comment that really rubbed me the wrong way. I will never use this location again! I believe that I was over charged which I will check in to because I took pictures before and after rental. I will only be using Uhual retail locations from this point on. Very disgusted customer

Jeffrey B.
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El cliente no dejó un comentario.

Stephen S.
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El cliente no dejó un comentario.

carol F.
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El cliente no dejó un comentario.

Nicholas T.
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Everything was clean, but the truck needs maintenance or to be retired. Driving down the highway it felt more like riding a horse than driving a vehicle.

Sean A.
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The location was easy to find and OK overall. The only poor experience I had was with mobile check out. The process was unnecessarily slow and much less convenient than working with someone directly. I was excited because I thought it would be faster, but so not. Check in took over 20 minutes, and verification response and receiving key code was slow. Not cool on a hot day and i wouldn't recommend the current mobile check out to anyone.

michael H.
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This experience was quick and easy. They had great customer service skills. Such nice people.

Jeffrey H.
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Steve was a really nice guy. No issues with pickup or drop-off.

James C.
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Very nice and efficient facility

John F.
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This was by far one of the worst experiences I have had with a company...ever. i do not give bad reviews easily. Lots of people have bad days and I try to assume positive intentions. But... I reserved a truck at the Metcalf and 78th location on a Monday...5 days prior to my pickup date. On Saturday, I arrived to pick up the truck and the employee there said, they didnt have any truck for me and didnt have my reservation. He looked further And said my reservation is in KC off Prospect. This was 15 miles away in a very run down, unsafe area, and this was transferred without ANY communication to me. How in the world can a company change your reservation to a different location 15 miles away without checking with you or notifying you?!? Not a hotel company, not a rental car place. But Uhaul must think this is a good way to run a business. The man at the counter at Metcalf didnt offer an apology, didnt offer to call to confirm my reservation was at the location he said, and basically had a horrible attitude. I called the Prospect location and they said they had no truck under my name with a reservation. "They are all gone". On a moving day, this is a nightmare. I went back inside and the manager just gave me a number to call. Again, didnt offer an apology or any service to make this right. It baffles me how a company can treat customers this way. Its definitely not one I will do business with again. I will pay more for a truck elsewhere that will actually have the truck at the location I booked it under without making me drive 30 miles round trip out of my way, charging me for the extra miles and not offering any apology or means to make it right.

john T.
Clasificación:

one of the anchor chains to keep the car on the trailer was unserviceable. The landing gear was still down on the trailer when the dealer told me the van and trailer were ready to roll. The dealer did not assist with putting the car on the trailer as described on the website. Did not provide explanation of gas. Did not provide correct printout of bill, etc.

Tiffany C.
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El cliente no dejó un comentario.

Joey J.
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The trailer was parked near a large metal spike. Instead of helping me navigate from the lot, I was given advice to "turn left" when there was no room to do so. Then heckled by the worker as I tried to navigate the exit in the absolutely most ghetto and unprofessional Uhaul I've ever been to. I will never go back to this location. I would recommend removing your branding from this location.

ozell L.
Clasificación:

Everything was Great! Friendly, professional staff!!!

Brad B.
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Inner fender that you pull down to get in was packed full of cow crap, driverside strap was covered in cow crap. Passenger side tires had low air pressure in them. When they hooked the trailer up they shoved two chains through one hole on my hitch, so when I dropped it off after hours, 300 pm, I had to run all the way back home to get tools to take the chain apart to get it disconnected from my truck. While disconnecting it I had a group of about 5 local individuals just staring at me while I did this. Mind you this is not in a great part of town at all. One that I will not go back to ever again. As far as the trailer, it was great, it functioned awesome but I'm not 100% sure that I will use uhaul if they cant get me to a different location for pick up and drop off. I will say that the people that were working at this location were very nice and professional.

Cody H.
Clasificación:

The online stuff needs work.

Carolyn R.
Clasificación:

Had a very bad experience with Steve, I was over charged for my rental when I rented the truck for 24hrs and was charged for 2 days. After explaining myself over and over again he became extremely rude to both myself and the Uhaul Agent who tried to get him to be reasonable in fact he cursed her out. Finally had to dispute the charges on my AMX and vowed to never ever patronize this racist facility again in life. In fact I want "ALL" my money Back! The experience was unbelievable.

WESLEY R.
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El cliente no dejó un comentario.

betty H.
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El cliente no dejó un comentario.

Joseph E.
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Very helpful and friendly employees. Would rent from again!

CALVIN S.
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Make sure rental is clean..and please don't charge me for insurance with out asking me first..my insurance covers me in any vehicle I drive..

Michele F.
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El cliente no dejó un comentario.

Shicagolyn S.
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El cliente no dejó un comentario.

Charles T.
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Charged for cleaning that wasn't needed. Uhaul truck had bald tires. Pickup location was changed at last min. due to lack of inventory, even though truck was reserved online.

LaTreast N.
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El cliente no dejó un comentario.

STANLEY J.
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Steven and his team quickly exhausted any list of superlatives. This place is my only source for U-Haul rentals. It is above all others I have experienced at age 69.5. Thank you all for your support. Stan

Tyron B.
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El cliente no dejó un comentario.

Nicholas O.
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El cliente no dejó un comentario.

Erica S.
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El cliente no dejó un comentario.

Raseel K.
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I've been changed 3 times for the same amount of money. The place is not Uhaul office and the agent was not very cooperated.

vance C.
Clasificación:

The location was incredibly dirty and disorganized and did not have any accessories. I explicitly denied all insurance when I reserved the unit online and was not asked about it when I checked out. I see in my contract that I am now charged for it. The equipment was ok, but the rubber trim on the inside was falling out and the person helping me saw it and did not even bother to push it back in.

Sheila R.
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Being a little bit kinder will help. No customer service skills..

Michael G.
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El cliente no dejó un comentario.

PAMELA W.
Clasificación:

You can let them drop off the truck close to where they are moving to. I had to take the truck all the way back to where I rented it. There was a much closer location I could have taken it to

Roslyn K.
Clasificación:

Employees at this location were NOT one bit helpful or professional, by any means. Seemed to not be able to help me at all because I accidentally clicked the self check-in when making my reservation online. Made it seem as though they could do nothing about it because I was "self-check in". Charged me for insurance when I declined. Overall a very poor experience

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