Customer Reviews for City To City Auto Sales LLC
(U-Haul Neighborhood Dealer)

507 E Laburnum Ave   Richmond, VA 23222

(804) 205-3161

Location Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 12/1/2021 - 1/31/2022: Closed

Services at this Location:

Contact Us

(804) 205-3161

507 E Laburnum Ave
Richmond, VA 23222

Services at this Location:

Location Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 12/1/2021 - 1/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
2.0

I will not pick up from this location again

Harry C. 
Rating:
5.0

I have already shared my experience with friends and family. I was very pleased with the process and Kareem provide EXCELLENT customer service. Thanks

DEBRA W. 
Rating:
1.0

When picking up the trailer there was a low tire on the trailer had location did not have air I had to take it to the nearest gas station and fill it up only made it 3 miles before it was low again had to wait for someone to come change the tire. Putting me behind on time

CHRISTIAN ALLEN R. 
Rating:
3.0

I drove the 15' truck into the wrong parking lot and a very kind employee of City to City offered to take care of moving the truck and returning the key for me, even though I had signed up for mobile return.

Brianne H. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
2.0

It's random parking lot not very well lit. The lock to get in the back of the truck to get the key was severely seized up. I wasn't sure if the code I had been given was even right. Called customer service and wait time was 1 hr. Ended up playing with the lock for about 40 min when it finally worked. If I was a small female I would have felt very uncomfortable in this situation.

Austin S. 
Rating:
5.0

Customer did not leave a comment.

Jasline J. 
Rating:
2.0

Customer did not leave a comment.

Eva P. 
Rating:
5.0

Friendly staff

Angee N. 
Rating:
5.0

Customer did not leave a comment.

GEORGEW B. 
Rating:
5.0

Customer did not leave a comment.

GEORGEW B. 
Rating:
1.0

Customer did not leave a comment.

EULYSSARAEGAN B. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE JEFFE G. 
Rating:
4.0

Eliminate the $20 "convenience fee" if customer doesn't follow the steps online for checking out when vehicle is returned. Verifying cleanliness of the vehicle should be done by U-Haul at no expense to the customer unless the vehicle is found to be outside of the requirements. Customer should be notified by U-Haul if vehicle was found to be outside of the requirements after return.

Frederick D. 
Rating:
4.0

When picking up the truck, I noticed an odor. After getting it home, I used several cleaning mediums to try to combat the odor. It was a mixture of a strong urine and awful body odor.

Cheryl L. 
Rating:
5.0

Customer did not leave a comment.

MilQuetta S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer service is very nice at this location. However, it was a very small building, parking was very tight, and kind of hard to get in there and out.

Morgan J. 
Rating:
5.0

Staff were very friendly and helpful! Highly recommend this location to others.

Kathleen B. 
Rating:
3.0

Customer did not leave a comment.

RASHEENA ANITA J. 
Rating:
5.0

Customer did not leave a comment.

Samir O. 
Rating:
5.0

Great staff, helpful and overall experience was better then we had experienced in the past.

Melissa W. 
Rating:
5.0

Nothing/ All good

WILLIEJAMES W. 
Rating:
4.0

Showed up and the 26 foot truck was not available. Ended up getting a 20 foot truck instead and the move was much more complicated. Additionally, the extended was high inconveniencing.

KEITHBRANDON S. 
Rating:
5.0

The folks at City to City were awesome! They were so courteous, helpful and displayed excellent customer service with fulfilling our Uhaul rental needs. We truly appreciate them and will certainly be renting from them again!

JONATHANBRADFORD C. 
Rating:
5.0

Customer did not leave a comment.

SILAS O. 
Rating:
5.0

Nothing. The experience was the best.

paulette B. 
Rating:
5.0

Customer did not leave a comment.

JOANNWYATT C. 
Rating:
1.0

Make sure the vehicles are properly cleaned and disinfected with no harsh smell. Also, refrain from calling a customer to ask them to return a vehicle due to overbooking on your end.

Sharne F. 
Rating:
5.0

Customer did not leave a comment.

Vivian C. 
Rating:
5.0

The truuck had a horrible smell where previous user carried something in it. However, the service I received from the staff City to City was above board in every way!! I was so impressed I immediately told everyone that I will use that location everytime and they should too. I even went on line to look at their cars for sale because of how much I enjoyed working with them.

Dustin G. 
Rating:
5.0

Very attentive to my return. Super helpful.

Paul W. 
Rating:
1.0

I came on a busy weekend (college graduations) and was not given all the equipment I reserved. The key drop is hard to find, another customer and I could not find it for 20 minutes, and the u-haul website was not working properly. This place is closed on Sundays which made it difficult to confirm my drop off. If you're moving on a weekday you should be fine, but don't come on a Saturday.

AMADI NILE M. 
Rating:
5.0

Got a good set up their got my trailer no problem took care of business returned trailer went home Thanks

GEORGEEDWARD L. 
Rating:
5.0

Everything from renting to returning was excellent. I received great service from the staff they were very professional and friendly. I will gladly recommend them to my friends and family.

SANDRAANN S. 
Rating:
5.0

Customer did not leave a comment.

Felicia D. 
Rating:
3.0

Customer did not leave a comment.

CECIL M. 
Rating:
3.0

The dropbox is like around the building.

Chantay B. 
Rating:
5.0

Customer did not leave a comment.

CRAIGMICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Janice A. 
Rating:
5.0

Customer did not leave a comment.

JUANITO G. 
No reviews have been submitted for this location.

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