The owner of the shop that had the keys was over two hrs late to give us the keys for our rental, and there was another family that had been waiting over 4 hours. Then on top of being late, and telling us every 30min that he was on his way in 5, he treated us like we were an inconvenience to him and we were lucky he came at all. The truck was on empty when we got it. We missed our apt to get a storage space for our things, and had to find a storage unit adding an additional 50miles to our bill. When I spoke with uhaul management, the manager Top tried to be helpful and got me in touch with his boss, but his boss, the area manager, treated me like I was a liar, spoke over me, and was extremely disrespectful. In the end they gave us a small discount but left me with a bad taste for uhaul. I will NEVER rent from these people again. Horrible experience.joshua P.
Customer Reviews for City Sounds
(Distribuidor de U-Haul del vecindario)
Phoenix, AZ 85029
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.-jue.: 12 p. m. - 8 p. m.
- Vie. - sáb.: 9:30 a. m. - 8 p. m.
- Dom.: 1 p. m. - 5 p. m.
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
waited at least an hour after this business was supposed to open -- no one showed up [we couldn't stay any longer; had prior appointments to maintain]; a staff person wasn't there to assist us -- very frustrating; we prefer to talk to a person face-to-face than conduct business online; also, this business is located at an area that feels unsafeGilbert E.