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JOANNA V
Customer Reviews for City Smoke & Groceries
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Made it easy for us.
Clem LNext time you need to add in the small print that there is $100 holding fee because if someone sees 19.95 that’s what they’re going to bring.
DIAMOND TI'm very happy with my service with u haul the truck ran good and it was just the right size to fit everything I was moving.
BOBBIE RPor qué si en el anuncio dice 19 99 por el día me salió en 83 por 4 horas?
AGUSTIN BThey seemed like they didn't know what they were doing and then they were trying to add a deposit after I had already booked online and did not have a deposit from the original place I booked with. I had to tell the worker how to use his own equipment to o help me with the payment part.
CELINA WLocation was fine during the day. Felt a bit unsafe for women alone.
Malin ROriginal pickup time was 8am and it got changed to 9am, that was not the issue. The issue was we waited 10-15 minutes after 9am for the store to open up and no one showed up. Pick up time got changed to 11am because of it & when talking to the employee I asked what time they open & he said "sometimes 9 or 10" which is not ideal after they have operating times on Google that say 8am & especially when people are getting items reserved for 9am. It caused me to be 3 hours late in getting to my destination.
Joseemiliano GGreat customer service and clean equipment very satisfied
Sonia DI had an appointment to pick up trailer at 9:0 am, the owner of the location did not show up until 9:45. Very disappointed that it was not available when it should have been. Would not recommend this location!!!!
Eric BExtremely helpful and caring personnel at that location, they made sure I knew how to safely load up my vehicle and secure it to the auto transport. I am very grateful for all their help.
JOSE CI had an issue with the van doors not locking. The problem was easily resolved by the store that rented the vehicle. Unfortunately, the customer service line was not able to assist by phone, they arranged for roadside assistance from a service not in my town that took 2.5 hrs to come and they took were not able to lock the doors. I was unable to leave the van packed overnight as needed sine the vehicle would not lock. I requested a partial refund due to the matter that literally ate 6 hours of my life and twice as much loading and unloading. I would still like a refund and recommend that the brand new vehicle with digital display have a manual in the vehicle and that customer assistance have access to this type of troubleshooting information or a tier two line be in place for those with assistance needs. I am happy with the gentleman that rented and assisted but it would have been better to have access to them for help since it was a one minute fix. Gracias
Elaine JIt was hard return the equipment since no one was there they had 2 dogs and no where to drop the keys off
Juana FClerk was late to open and he wouldn't give us our keys even after we showed him the receipt. We had to call customer service to talk to him, and he still didn't give us the key because he said his system is down. The customer service agent had to call local dispatch to convince him to give us our truck. When he finally gave us the truck, it was nearly on empty and was filled with trash inside. Highly disappointing. Please have this location do better.
Gregory EStaff was rude and mark down the wrong gas amount and I was charge extra. Luckily I took a picture of the gas gauge before returning the U-Haul and currently working with customer service to get my money back. I would not recommend this spot.
Jimmy PVehicles with touch screen to hook up to smart phones :)
Denise HFast and friendly service!
Gina GActually, I didn't know there was a full UHaul dealer near Hammer Lane at 7701 Tam O'Shanter Dr . l I would have preferred to leave the trailer there as it was right next to two businesses to which I had to go - I could have saved driving time.
Michael SThe truck was very dirty. Couldn't see out of the windows. Smelled like smoke in the cab. Only one guy working I had to wait for him to ring others up, it's a store, more kept coming in. Nice guy but needs more help.
corina fThis location was a little sketchy Stockton is a rough area, and I felt like I was returning the U-Haul to a unsafe location yet the young man who helped me, was phenomenal, resourceful and very kind he was exceptional. Yep the location could probably use security.
Dillon LTrailer was out in the weeds. It worked well and was glad to have it. The Lodi store was clean and employees were very friendly and helpful
Bill WThey did not have an acceptable drop box. Cashier was rude, and what to charge me for a mess I received from Uhaul
Kendall RThe location is okay but customer service could be improved. The whole logistics could be improved. When I got there to pick up my reservation, he acted like I was a new customer and had issues getting my info and reservation details. Granted, U-Haul did change my location of pickup at the last moment so it may not be the clerk's fault. The check--in procedure could be improved and make it more seamless.
Phyrun HThe guy working didn't know how to hook up the trailer and didn't tell me that. It came off while driving and the chp had to help me with it.
Sam SThe cargo van was very dirty on the interior and I was charged a cleaning fee, didn't sign papers the store worker said everything is online. Also made me make a down payment ? Very poor service
Marvin MHad 1/4 of gas and dirty inside and out
JOSE UI was charged incorrectly by an extra $40 on the fuel useage. I returned it with same amount. I asked them to correct it and they refused, saying I had to contact U-Haul corporate office. I have pictures of fuel gauge and odometer.
DAVID O