El cliente no dejó un comentario.Miles P.
Customer Reviews for City Sales and Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kenneth L.
Dropped off trailer and was charged a late fee for being 30 min. Late . And then told me they don't give receipt they are all emailed and not printed. This is so you don't see the extra charges.Richard D.
The man working was incredibly helpful. We were in an emergency situation and he made it so easy!!Tom G.
As always uhaul and it's dealers are are top shelf, thank's for helping me again.FREDERICK S.
El cliente no dejó un comentario.Ray A.
Very careful and helpful at dropoff.Bruce W.
El cliente no dejó un comentario.Barbara D.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.Shane H.
Great customer service but the trailer was old and the door was very hard to operate and got stuck a few times.Mary R.
Paul was awesome. Very helpful.judi L.
El cliente no dejó un comentario.Kurt P.
El cliente no dejó un comentario.Anita M.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Elizabeth M.
All in all, it was a good experience. Equipment worked well. Only negative is that box was not cleaned out from previous user.arnie V.
El cliente no dejó un comentario.Tina F.
I was told that it would not be an issue to keep the truck for a couple of extra days, I would just be charged for the time. However, the return location had a reservation for the truck immediately and had to have it returned. Ended up having to pay for cleaning which would not have been an issue if I would have had time. Requested to change to a smaller truck than what was originally reserved but price charged was not adjusted to the smaller truck.Allan W.
City Sales in Iron Mountain is always my go to location for a Uhaul rental. They take excellent care of my needs as a customer.AMY R.
El cliente no dejó un comentario.jessica M.
El cliente no dejó un comentario.pat E.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.Nickolas C.
Folks at City Sales were helpful, flexible about some changes, and great to deal with.John G.
El cliente no dejó un comentario.CASEY G.
El cliente no dejó un comentario.Glennda W.
Air conditioner did not work otherwise fineAILEEN S.
El cliente no dejó un comentario.paul S.
El cliente no dejó un comentario.James M.
Nice staff, easy pick up and turn in. Will rent again if neededjoel R.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.bob M.
El cliente no dejó un comentario.Samantha M.
El cliente no dejó un comentario.scott D.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Lewis W.
Very average on customer service. It was close to 5 PM and they were in a hurry to finish up for the day. I was told I'd have to wait for 10 minutes for a return receipt because the computer was being used for something else at the time.Christine E.
The business was closed by time I was moved so I just dropped the truck and key off.Cheri L.
El cliente no dejó un comentario.dave C.
El cliente no dejó un comentario.GREG WILLIAM G.
Friendly and professionalDavid M.
El cliente no dejó un comentario.Jerry H.
El cliente no dejó un comentario.Cameron C.
El cliente no dejó un comentario.Steve Z.
El cliente no dejó un comentario.TERESA F.
Everything went very smoothCHARLES H.
El cliente no dejó un comentario.Stephen O.
El cliente no dejó un comentario.Chuck H.
Returned one-way rental to this location almost 18 hours early and didn't get a credit from the receiving site in Iron Mountain, MI even though they could have rented it out and make DOUBLE money on that time. Not right. Receiving agent seemed disinterested.Charles G.
When I had questions about my bill and promised discounts, the person working here said he knew nothing about that and wasn't able or interested in helping me. While I spent 15 minutes on hold, the customer service reps in WI were able to help me.Cody B.
Great customer service.robert P.
El cliente no dejó un comentario.Kyle G.
El cliente no dejó un comentario.Sarah L.
Friendly and helpful staff!jeanny W.
Everything went very smooth!Charles H.
El cliente no dejó un comentario.Gregory L.
El cliente no dejó un comentario.amber S.
The address that was given was incorrect. It took us to a residential area. I had to call and ask for directions as I was unfamiliar with the area. I originally scheduled to pick up at the Country Village Ace Hardware in Ishpeming, Michigan. Come to find out an associate (I believe his name is Ron) gave our reserved truck to another customer. The associate was unapologetic, and did not even tell us what was going on. A customer service representative from Uhaul called me and informed me of what was going on. My husband and I were in a huge rush beforehand, and then we had to drive an hour away to pick up another truck. So with travel, not being able to find the Iron Mountain location, and then getting back home, that wasted 4 hours of our time. I missed out on plans I had, and the friends that were helping us move were only available in the morning. By the time we got back, they couldn't help. Uhaul did give us a 20% discount, $50 back, and 150 extra miles. The extra miles were just to get the uhaul from the further location back to my house. The $50 money back paid for the gas to get the uhaul to the house. What about the cost of gas for my vehicle to get the uhaul? The experience was extremely inconvenient and I CAN NOT believe how the associate just gave our reserved uhaul away. He couldn't tell us what was going on and was not even sorry about it. He couldn't look me in the eye. The entire time he was disrespectful, unprofessional and what gets me the most is that he was willing to ignore my reservation and put us in a difficult spot without thinking twice. It was obvious that the other employees were uncomfortable because of his actions. I'm still so shocked that it happened, and how it was handled.Ryan R.
El cliente no dejó un comentario.Donna W.
I had a different location on my order and didn't realize I was at the wrong place until I downloaded the app and saw a different address. This caused a little confusion, but wasn't too bad.JAKE G.
El cliente no dejó un comentario.Mike H.
El cliente no dejó un comentario.Mike H.
El cliente no dejó un comentario.chris L.
El cliente no dejó un comentario.George E.
Paul and others at this Iron Mountain City Sales were extremely helpful, very friendly, and professional. Paul went out of his way to help us.DONALD K.
El cliente no dejó un comentario.Deanna J.
clean the truck and open when your sign sayslyle Z.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.Dan M.
Rear door seal leaked. water came in on on our rainy 300 mile trip. Items near back got soaked. Tire tread almost gone.Joseph S.
Everything went great!Dylan D.
nothing. easy transcation with no problems.Glenn E.
Our rental agent was fantastic and found us an additional savings on our rental cost.Todd V.
El cliente no dejó un comentario.Pat L.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.Brent R.
El cliente no dejó un comentario.Tricia G.
El cliente no dejó un comentario.Paul R.
Put a jack on the trailer so I don't break my back trying to pick the heavy bitch up.Christopher G.
El cliente no dejó un comentario.LORI L.
The storage space in the back of the truck had a lot of leaves and dust bunnies in it, but that is my only complaint. The guys that took care of me in person were pleasant, friendly and helpful.Mark V.
El cliente no dejó un comentario.Connie H.
El cliente no dejó un comentario.James B.
All went well with the drop off.GARY HAROLD B.
El cliente no dejó un comentario.Jessica T.
El cliente no dejó un comentario.Nancy M.
El cliente no dejó un comentario.Ebony B.
El cliente no dejó un comentario.JAMIE LYNN S.
El cliente no dejó un comentario.Peter A.
The U Haul Rep at the pick up location (City Sales, Iron Mountain MI) was great! Very helpfulLinda S.
El cliente no dejó un comentario.Faith R.
I wouldn't recommend U-Haul to anyone!! You charge for two days over the time I was suppose to return it yet it was in Princeton at J.&J. Mobile Service before noon on August 30th. so to me that's one day past. Then I get charged for going over mileage, but I had to pick it up 50 miles from my home. If a person has to drive that far, or more, it shouldn't be included. Never again and I'll make sure to tell how you over charge. Thanks for making it more expensive on someone on fixed income!Matthew J.
El cliente no dejó un comentario.peter E.
These guys were good to work with and made drop off easy!Jessica M.
El cliente no dejó un comentario.Justin M.
El cliente no dejó un comentario.Daniel J.
El cliente no dejó un comentario.Kayla E.