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Lydia C
Customer Reviews for Tonys Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the front desk of Tony’s Automotive is always so friendly! This is the 2nd time I’ve rented a U-Haul from there. She is always kind and helpful!
Cody BVery easy process and the people at the location were incredibly helpful and nice to deal with. No issues whatsoever!
Thomas HFast and easy service
KATHY DThe person helping me was absolutely great, she could not have been more accommodating and helpful. The only issue I had, which is not necessarily bad, is that the location was hard to find for an out-of-towner. But I appreciate that that she made a stressful situation less stressful.
Kathleen KDo not change drop off location to a location that is closed. I picked Tony’s Auto because it had 24 hour drop off, not Lighthouse Storage
Geoffrey KNot sure
dana gThis is not the location I requested. 4 weeks notice should have been enough notice for the trailer to be at the location I was requesting. Very disappointed and financially inconvenienced
L KThe lock is very tricky trying to unlock so you can get the key out of the box. It took me almost 30 minutes to get it out.
CHRISTINA JStay the way you are if you do customers will be happy
JOHNNY JThere’s a itty bitty crack in windshield probably needs to be fixed before it gets worse
diana fEasy peasy
Nicole BQuit lying through your teeth, and causing undue problems
Marty Cyou need to drop the environmental fee. that fee you charge is helping you pay for things that is your responsibility. if the fee is going toward the environment that would be more understanding, but for your trucks should be on you, not us the renters.
Robert WThey could not find.my reservation when I arrived at 10am. They eventually found part of the reservation in the system and reacomplish the paperwork. I had reserved a dozen moving pads with my truck but they do not carry them at that location.
Scott LThe employees at Tony's Automotive were very nice, polite and knowledgeable. I would recommend them to anyone.
Tyler OGreat people, Great business, Great service, what more can you say
benny mTony & family were absolutely wonderful. (1) But this trailer was supposed to be available 20 miles away at the location I picked up the truck. (2) They had to spend an extra 90 minutes dealing with the UHaul system that could not get the rez charges correct. (3) The regional manager had to get involved (very nice and responsive, but he should not have had to do it). (4) The location address from the UHaul webpage and texts was incorrect. Not even close enough to cross-reference with Waze or Google. (5) Rental from hell. Lots of wasted time, miles, fuel, and effort on a day I should have been moving.
Howard WAs soon as I got there will immediately help me the attendant got the trailer unhooked from my truck we we’re on our way in 10 minutes
KERRY CU-Haul needs to have people go to each individual place to check on them and the equipment before someone gets killed. Tony's Automotive was terrific and helping us get the car off the dolly and the dolly off the truck.
Paulette AKey was left in drop box. No one was at the location. The location looked like trash.
sherrie t