Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was closed. No one was there.
UHaul app would not work to return the truck. Had to take photos and leave it there without check in.
JAMES ANDERSON
Rating:
5.0
Customer did not leave a comment.
Kenneth KEGLEY
Rating:
5.0
The best service ever. No improvement needed. City Glass U-Haul Rocks. Used them before & will use them again definitely. Jdm
Jana Madill
Rating:
4.0
Customer did not leave a comment.
Tiffany Gilmore
Rating:
5.0
Customer did not leave a comment.
Jeffery Mayo
Rating:
4.0
Customer did not leave a comment.
Mark Keeley
Rating:
5.0
Customer service was great! They helped me get the trailer hooked up and had a trailer wiring adaptor on hand for purchase. All around great service. Thank you!
Andrew Young
Rating:
5.0
Customer did not leave a comment.
tanja cosgrove
Rating:
5.0
Customer did not leave a comment.
Derick Clements
Rating:
5.0
Customer did not leave a comment.
Erlinda Polk
Rating:
1.0
When my husband dropped off the vehicle, he and our son had scrubbed and swept it out. Someone called me (and she was snotty) and told me that the back of the truck stunk. I was not there, so I apologized and told her it was okay to deduct $60 from my account to clean it. Then my husband got home and told me that they actually did clean the hell out of the truck before they returned it. So we're out $60 because someone smelled something. Ridiculous.
Eric Roberts
Rating:
5.0
Customer did not leave a comment.
Vonni Branson
Rating:
5.0
Customer did not leave a comment.
MARK KEELEY
Rating:
5.0
Customer did not leave a comment.
Cindy Gilliam
Rating:
5.0
Customer did not leave a comment.
Pat McCoy Bowie County
Rating:
5.0
Customer did not leave a comment.
Pat McCoy Bowie County
Rating:
5.0
Customer did not leave a comment.
Pat McCoy Bowie County
Rating:
5.0
Customer did not leave a comment.
Pat McCoy Bowie County
Rating:
5.0
Customer did not leave a comment.
Pat McCoy Bowie County
Rating:
5.0
Customers service really good
William Mcgrew
Rating:
5.0
Stephanie was more than helpful. Truly above the call of duty.....
ROSS JACKSON
Rating:
5.0
Customer did not leave a comment.
Jeffery Ford
Rating:
5.0
Customer did not leave a comment.
Russell Schleiden
Rating:
5.0
Great place nice people!!
Kathy Dunn
Rating:
5.0
Customer did not leave a comment.
Stephen Young
Rating:
5.0
Customer did not leave a comment.
Lafay Roberson
Rating:
5.0
Keep doing what your doing---Ms. Stephanie was "spot on" and took care of business.
ROBERT SPEARS
Rating:
5.0
Customer did not leave a comment.
JEFFREY SMITH
Rating:
5.0
Customer did not leave a comment.
Steelie Mcculler
Rating:
3.0
The location was closed when I arrived (11:40am on a Wednesday) - the hours showed that they were open but the sign in the door said they take a 2 hour lunch.
I dropped the truck off and I called the location when they opened back up. The lady was nice and confirmed that the truck was delivered. She sent me my confirmation receipt.
Just being open during the posted hours is the only recommendation I have.
Mart Hornbuckle
Rating:
5.0
Customer did not leave a comment.
Meranda Irving
Rating:
4.0
One of the straps was so frayed it was difficult to feed it through the slit. Once through, there was only about 6 inches to grab hold of. I use this store frequently, and they are always helpful and friendly.
TROIT JR
Rating:
5.0
Customer did not leave a comment.
Kirk BROOKS
Rating:
5.0
Friendly staff. They always go above and beyond to take care us!
Stephanie Hodges
Rating:
5.0
Customer did not leave a comment.
CHARLES WILLIAMS
Rating:
4.0
Customer did not leave a comment.
carl fortune
Rating:
3.0
Customer did not leave a comment.
Jeffery Jefferson
Rating:
5.0
Customer did not leave a comment.
Patrick Hunter
Rating:
5.0
Always a pleasure to work with this business.
David Kruse
Rating:
5.0
Nothing, They are friendly, fast, and very helpful with the rental.
April Higgs
Rating:
5.0
Customer did not leave a comment.
Brandon Easterly
Rating:
5.0
Customer did not leave a comment.
Tanya Orr
Rating:
5.0
Customer did not leave a comment.
Christophor Galloway
Rating:
5.0
Customer did not leave a comment.
Micheal Whiteman
Rating:
5.0
Customer did not leave a comment.
Daniel Zeiger
Rating:
5.0
Customer did not leave a comment.
Michael Haun
Rating:
5.0
Customer did not leave a comment.
Nathan Withaeger
Rating:
5.0
Rented 5' x 9' trailer for small transport job; the trailer had great, easy to use rear gate/ramp that was fantastic to load/offload a lawn tractor, made the job easy.
Wade White
Rating:
5.0
Customer did not leave a comment.
Chad Hilton
Rating:
5.0
They were great people to work with.
Mary Tallant
Rating:
5.0
Nothing she was very nice and professional and help us in anyway she could. It was a 10 for everything
Darrell Banks
Rating:
5.0
All good
Rodney White
Rating:
5.0
Staff was Awesome and easy to work with. Would recommend to all of my friends and family.
Stacey Howell
Rating:
5.0
Customer did not leave a comment.
Rodney White
Rating:
5.0
Nothing everything was 💯
SHANNON SOTO
Rating:
5.0
They went above and beyond to help us during bad weather
Edwin Clark
Rating:
5.0
Customer did not leave a comment.
Sandra Jones
Rating:
1.0
It was rusted so bad we had a hard time useing the car dolly bad we was not happy at all very disappointed we paid over 50$ an because of the rust build up it took so much to get it to work we spent more time trieing to get the rust off we ended up having to wait another day just to move the car very frustrating
Amelia Kennedy
Rating:
5.0
Customer did not leave a comment.
BENNY WOMBLE
Rating:
5.0
Customer did not leave a comment.
Jay Calhoun
Rating:
5.0
Customer did not leave a comment.
Jerry Owens
Rating:
5.0
Customer did not leave a comment.
Jerry Owens
Rating:
5.0
WOW, Top notch people and service. Look forward to using them for every event we have.
Pat McCoy Bowie County
Rating:
5.0
Customer did not leave a comment.
Pat McCoy Bowie County
Rating:
5.0
Customer did not leave a comment.
Pat McCoy Bowie County
Rating:
5.0
Customer did not leave a comment.
Pat McCoy Bowie County
Rating:
5.0
Customer did not leave a comment.
Pat McCoy Bowie County
Rating:
5.0
Customer did not leave a comment.
terry campbell
Rating:
5.0
Great people at City Glass
Pat McCoy Bowie County
Rating:
1.0
Need to keep equipment serviced. It cost me $320 for 2 guys to set while they were waiting for a mechanic to show up to look at truck, plus the cost of the uhaul. We had customers waiting for deliveries and we couldn't help them because we were broke down. I was very upset with service.
Robert Rawls
Rating:
4.0
Customer did not leave a comment.
Harvey Ridgeway
Rating:
5.0
Customer service was down home and very professional. The best. Thanks so much!
monte madsen
Rating:
4.0
Customer did not leave a comment.
Rickey Burleson
Rating:
5.0
Customer did not leave a comment.
Jay Wylie
Rating:
5.0
Fast, FRIENDLY, professional service that didn't require a bunch of selfies to rent the equipment.
WESLEY WILLIAMS
Rating:
5.0
They went beyond great customer service to insure I got the truck and auto transport on time, when reserved. Then helped load the car on the trailer.
STEPHEN PERO
Rating:
5.0
Staff was GREAT! Friendly and very helpful. Would highly recommend.
Stacey Howell
Rating:
5.0
Customer did not leave a comment.
Patrick Hunter
Rating:
5.0
Great service and nice location
Cherie Pocius
Rating:
4.0
Customer did not leave a comment.
Stephen Workman
Rating:
5.0
Staff at City Glass are professional, efficient, and friendly. I highly recommend this company.
Dave Survine
Rating:
5.0
Customer did not leave a comment.
Joe Dean Yoder
Rating:
4.0
Customer did not leave a comment.
Blake Piland
Rating:
5.0
Very friendly, helpful, and accommodating to our arrival time!
Lynn McConnell
Rating:
5.0
Customer did not leave a comment.
John Free
Rating:
3.0
Customer did not leave a comment.
Mary Payne
Rating:
5.0
Customer did not leave a comment.
BENNY WOMBLE
Rating:
5.0
Customer did not leave a comment.
Dave Survine
Rating:
4.0
Customer did not leave a comment.
James Royall
Rating:
5.0
Customer did not leave a comment.
Heather Thomas
Rating:
5.0
Fast and friendly service.
Wayne Baker
Rating:
5.0
Everything was great. Great staff, friendly and helpful. Equipment worked well.