Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The back of the truck had water in it and the truck cabin smelled like urine.
URSULA ROBINSON
Rating:
3.0
Do not allow a customer to schedule a time that is unavailable and have them waiting around before they can get the equipment.
Corey Brown
Rating:
5.0
Customer did not leave a comment.
Mollie Dent
Rating:
5.0
Continue with the excellent service that you are giving now.
JUANITA JENKINS
Rating:
5.0
Customer did not leave a comment.
Cheray Stillinger
Rating:
5.0
Customer did not leave a comment.
ralph Noble
Rating:
3.0
Probably the person more than the company. Overall companies like this shouldn’t be u-haul due to their extreme lack of customer service.
Timothy Woods
Rating:
5.0
Customer did not leave a comment.
BYRON TUCKER
Rating:
1.0
Learn how to know what kind of vehicle will fit your trailer. We rented a trailer and drove three hours to find out that the trailer was to short. Very unhappy and will NEVER use U-Haul again.
HARRY FLOYD
Rating:
1.0
Charged me 12$ more. I'm not sure why.
Tish Ridgeway
Rating:
5.0
Customer did not leave a comment.
Jeanette Burton
Rating:
4.0
Customer did not leave a comment.
Kimberly Hughes
Rating:
4.0
Customer did not leave a comment.
Manleto Thomas
Rating:
5.0
Customer did not leave a comment.
Michael Davis
Rating:
5.0
Phillip was knowledgeable and very helpful. He made this part of the process very easy.
michael sweatman
Rating:
5.0
Customer did not leave a comment.
Jeanette Burton
Rating:
5.0
Customer did not leave a comment.
Michael Davis
Rating:
5.0
Customer did not leave a comment.
Patrick Robinson
Rating:
2.0
Don't know
Ellen Corley
Rating:
5.0
Customer did not leave a comment.
Basheila Johnson
Rating:
5.0
Customer did not leave a comment.
Marlon Jackson
Rating:
5.0
Customer did not leave a comment.
Latsisha Crawford
Rating:
5.0
Customer did not leave a comment.
Jeanette Burton
Rating:
5.0
Not one thing
MARION CULP
Rating:
2.0
Customer did not leave a comment.
Marilyn Harris
Rating:
5.0
Phil and the team are fabulous!
Lara Buss
Rating:
4.0
Customer did not leave a comment.
Janice Rensi
Rating:
5.0
Customer did not leave a comment.
Wilfred Paro
Rating:
5.0
Customer did not leave a comment.
Chelsea Geese
Rating:
5.0
Customer did not leave a comment.
Asheria Jones
Rating:
5.0
Customer did not leave a comment.
Audrey Curry
Rating:
5.0
Customer service was very good.
David Lewis
Rating:
5.0
Customer did not leave a comment.
EDWARD RYANT
Rating:
3.0
Customer did not leave a comment.
Carol Efird
Rating:
1.0
The truck was filthy, grease and old food, sticky from spilt drinks, I runed my blouse because I sat in the drivers seat and it was so dirty that it stained the whole back of my shirt. I spoke with the agent who checked me in, and his only comment was "it only gets cleaned when they service it" Not to mention I had to get a bigger truck than I wanted because they said they had not pick ups available, that the one in the lot was rented, however the same pick up was there 3 hours later when I dropped that disgusting truck off, the same day. You should be ashamed of yourselves for treat a customer with such disrespect.
Elizabeth Witham
Rating:
2.0
I drove about 4 miles and the brake lights came on, I was told it was a glitch. However I had to really push the gas peddle to get it to go over 35. The truck was dirty and had a very bad odor in it. I expected more from Uhaul.
Elizabeth Witham
Rating:
5.0
Customer did not leave a comment.
TANESHA COLEMAN
Rating:
3.0
Not clean inside. Had to sweep dead Roaches out of back and front of truck. There was a grease residue on the seats that looked like fried chicken grease! City Electrice was very professional and knowledgeable.
Matthew Rhoad
Rating:
5.0
Customer did not leave a comment.
Cavin Williamson
Rating:
5.0
Professional, knowledgeabke and quick service provided.
Barry Wsshingtom
Rating:
4.0
Customer did not leave a comment.
ronessha butler
Rating:
5.0
Customer did not leave a comment.
Zanphria Thomas
Rating:
3.0
Customer did not leave a comment.
BRITTANY CLAUSEN
Rating:
4.0
Customer did not leave a comment.
TAMACA FENLAYSON
Rating:
4.0
Customer did not leave a comment.
Steve Ryals
Rating:
4.0
Customer did not leave a comment.
Larry Haynes
Rating:
5.0
The guy at the counter is Very nice and polite
MONIKA JONES
Rating:
5.0
Customer did not leave a comment.
CHARLES GREEN
Rating:
5.0
Great to Staff
Wilton Renew
Rating:
5.0
Customer did not leave a comment.
EDWARD PRUETT
Rating:
4.0
Customer did not leave a comment.
FURMAN GUINYARD
Rating:
3.0
Don't use online services
Mark Schurman
Rating:
4.0
I had reservations in Summerville SC but at the last minute I was told that they didn't have a truck available. I found one in Orangeburg SC an hour from my location. This set my move back a day. The agent in Orangeburg was great
GARY BROWDER
Rating:
5.0
Customer did not leave a comment.
Matthew Newton
Rating:
3.0
Customer did not leave a comment.
ZAVIER TATUM FELDER
Rating:
3.0
Customer did not leave a comment.
RICHARD STROMAN
Rating:
1.0
Purposely overcharged for fuel and had to prepay and be charged 50 miles inaccurately, billing charges inaccurate.... and kept trying to overcharge on fuel despite pictures of fuel levels before and after check-in and check-out. Phillip Crosby was the associate.
AMY BROWN
Rating:
4.0
Customer did not leave a comment.
FURMAN GUINYARD
Rating:
5.0
Customer did not leave a comment.
Jeffery Sumter
Rating:
2.0
I reserved moving pads and they were not available.
ALAN CARROLL
Rating:
5.0
Dealing with Mr. Philip was a pleasure. He hooked the trailer up with such attention to detail he could restore antique paintings in his spare time. He addressed all of my concerns about the trailer and was extremely helpful. You never know how a rental experience with uhaul will go depending on what location you use but I can tell you, I will always rent from this location!
ZACHARY DAVIS
Rating:
4.0
Customer did not leave a comment.
JACQUELYN WALKER
Rating:
5.0
Customer did not leave a comment.
BRIAN HOWZE
Rating:
3.0
Customer did not leave a comment.
RUBY WRIGHT
Rating:
5.0
Customer did not leave a comment.
RICHARD JOHNSON
Rating:
4.0
This location is closed on weekends
LOUIS FOXWORTH
Rating:
5.0
Can not say because everytime I've picked up and rented from U haul at this location it's been a pleasure able and helpful experience.
JACKIE JACKSON
Rating:
5.0
Customer did not leave a comment.
CLIFFORD JOHNSON
Rating:
4.0
Customer did not leave a comment.
SHIRLEY MCDONALD
Rating:
5.0
Customer did not leave a comment.
Shahene Neshat
Rating:
5.0
Customer did not leave a comment.
Robert Myers
Rating:
5.0
Customer did not leave a comment.
Sarai Ortiz
Rating:
3.0
Tire went flat within 2 miles of driving, so that really affected our trip badly.
JAVION DUNCAN
Rating:
5.0
Customer did not leave a comment.
JAMES SWEATMAN
Rating:
4.0
Customer did not leave a comment.
John Irick
Rating:
5.0
Customer did not leave a comment.
JEAN BURNEY
Rating:
4.0
Let customers know what size ball they need for the trailer they rent so they don't have to go all the way back home to get the right size.
TIMMOTHY JEFFCOAT
Rating:
5.0
Customer did not leave a comment.
TAVIN BOWMAN
Rating:
5.0
Customer did not leave a comment.
ANNIE HAYNES
Rating:
5.0
Customer did not leave a comment.
SANTOS HERNANDEZ GUZMAN
Rating:
5.0
Customer did not leave a comment.
RICHARD KLINE
Rating:
5.0
Customer did not leave a comment.
Ted Williams
Rating:
5.0
Customer did not leave a comment.
Ronald Shelton
Rating:
5.0
Customer did not leave a comment.
KEITH GILDERSLEEVE
Rating:
5.0
Customer did not leave a comment.
ERNEST GOFF
Rating:
5.0
Customer did not leave a comment.
richard kline
Rating:
1.0
The Van needed shocks. Very bumpy ride. My personal belongings ended up all over the van.
EUGENIA MCALLISTER
Rating:
5.0
N/A
BRIAN BREWER
Rating:
5.0
Customer did not leave a comment.
Jody Stillinger
Rating:
5.0
Customer did not leave a comment.
JUANITA GIDRON
Rating:
5.0
Customer did not leave a comment.
JUVONDA JACKSON
Rating:
4.0
Customer did not leave a comment.
WILLIE DOBISON
Rating:
5.0
Customer did not leave a comment.
JEREMIAH HUGGINS
Rating:
3.0
The truck we picked up was filthy inside the cab. Cigarettes in the ash tray, seats covered in grime and dirt all over the dashboard. I would never pick up from this place again.
LESLIE PARKER
Rating:
5.0
Have more drop off location!!!
TERRANCE BROWN
Rating:
5.0
The packing cloth need to be in different sizes option. What I had was not what I needed too small.
Dorothy Bonnette
Rating:
4.0
Interior of the cab was not as clean as I would like. Acceptable for a day job but I would have been upset if I had to go cross country. Otherwise no problems.
LONNIE HARDING
Rating:
4.0
Consideration of increasing the mileage in the rural areas in SC. Currently you only give 50 free miles per rental. I think it 50 per day per rental. I had to go to Orangeburg to pick up the truck because the Bamberg location did not have the vehicle available. I live in Denmark which is 26-28 miles each way. So I spent more money on the mileage as everything is so far apart and spread out.. Other than this issue the rental process was excellent.