Customer Reviews for City Center Mart
(U-Haul Neighborhood Dealer)

251 reviews

246 Market St   Paterson, NJ 07505

(973) 968-5544

Office Hours

  • Mon-Thur: 7 am–5 pm
  • Fri: 7 am–6 pm
  • Sat-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(973) 968-5544

246 Market St
Paterson, NJ 07505

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–5 pm
  • Fri: 7 am–6 pm
  • Sat-Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service

saborio varela 
Rating:
4.0

Nice people and service

sami merhi 
Rating:
5.0

Customer did not leave a comment.

Raul Rubio 
Rating:
5.0

No clear

Danny Joaquin 
Rating:
1.0

After checking in I went to the vehicle as I was unlocking the door there was a homeless man in the U-Haul it was utterly disgusting and dirty I went to the counter to let them know he removed 1 pizza box but there was still a lot of things I had to remove and wipe down the vehicle myslelf it also smelled as if he was also doing drugs in the vehicle I have never been so disgusted if I didn’t have an appointment at a certain time I would’ve never even moved forward with using the vehicle. It also seemed as if he was in that vehicle for a while based upon how dirty it was inside

GLENDA GORDON 
Rating:
4.0

Customer did not leave a comment.

Debbie Baron 
Rating:
2.0

Customer did not leave a comment.

Lurline Gayle 
Rating:
3.0

Didn't have any hand trucks to move heavy appliances.

EDGARDO RAMOS 
Rating:
1.0

These people are thieves would never rent from them again. Truck was dirty and had food bags left from previous renter. Rented U-haul before never had any issues I have been overcharged for my rental I should have been charged $85 or $100.. came back early told the guy I'm going to put gas since they are a gas station. The guy said don't worry about it I'll take care of it for you I asked for a receipt he said we already charged you you got an email there will be no more charges as soon as I get home I noticed they charged me $155 and $50 is gas. I only used a 1/8 of the tank. Who do they think they are. I'm pissed, I rented from Wayne location last year I had a truck for 2 days and paid the same price. something is very wrong here. I only had it for 5 hrs. Figures this would happen in Paterson where all the thieves are.

Eustaquio Dasilva Maia 
Rating:
5.0

Niggas done startin' something- DMX

Yardley Moise 
Rating:
4.0

About time! I believe that the attention could be more faster.

Victor Rivas gomez 
Rating:
5.0

Very great location, very helpful

mohammed hossain 
Rating:
2.0

Justin is very understanding and thorough, however be wary of this location because you may not get the vehicle you reserved.

Alfred Pedersen 
Rating:
3.0

Tiene que tener cuenta cómo hablarle a los clientes que se pasan de el tiempo acordado de la entrega buscar una manera hacerle exigencia porque al final cuando un cliente se pasa del tiempo oh de la milla ustedes la cobran entonces tienen que tener eso en cuenta gracias

Vayron Hiciano 
Rating:
5.0

Customer did not leave a comment.

garry Jones 
Rating:
5.0

Customer did not leave a comment.

lender vargas 
Rating:
1.0

I was charged for two days when the guy said it didn’t matter at what time we returned the truck because it goes by the mile. We returned the truck before closing time and yet were charged for an extra day.

raquel ledesma 
Rating:
3.0

Overall a good experience but when we arrived to retrieve the truck, the gas tank was empty. This required me to immediately put gas in the tank which delayed my trip

Cameron Walsh 
Rating:
5.0

Customer did not leave a comment.

Lavina Francis 
Rating:
5.0

Good

Khalique Uddin 
Rating:
5.0

Thanks for your service

MARIA MINISTRO 
Rating:
2.0

There is an extra charge of $15.82 on my credit card. I contracted the uhaul for $48.56, for 10 miles; my total miles to include bring the uhaul back was less than 10 miles. I will be disputing this extra charge on my credit card with my bank. They were an uneaten sandwich in the back and juice spilled.

Rosalind Cerat 
Rating:
3.0

My truck was given to someone else and I had to get a van that forced me to do more miles. I reserved a truck just to be told I can wait until the person bring it back. I even came 15 minutes before my pick up time

Siteria Williams 
Rating:
1.0

They are not competent of verifying who renting the equipment and verifying the renters identity isn't secure at this location my experience was awful. Bless U-Haul is a well needed service in this country.

regina Saunders 
Rating:
1.0

Pésimo servicio

kevin fernando 
Rating:
2.0

The truck sounded like it was going to explode the moment you got it above 30, more so than normal U-Haul trucks. There was a sandwich under the passenger seat that was covered in black mold and it was clear that they never bothered to check to see if the cargo part had been cleaned out. I ended up having to clean it before I could use it. I do not recommend using this location. It did not appear as though the regular upkeep was done on the truck.

Heather Dahl 
Rating:
5.0

He was best Whenever I need I ll rent truck from this location

Vedat Korkmaz 
Rating:
5.0

I had a very pleasant experience with the U-Haul company

Melvin Buckingham 
Rating:
4.0

It would be nice if there was a removal trolley inside the truck That would make our loading easier

marva e Thomas 
Rating:
1.0

This place is the worst. When I opened up the van door I saw two used needles and in the back of van a crack pipe. How is this place open?????

Michael Clark 
Rating:
3.0

Customer did not leave a comment.

MARIA DESIREE 
Rating:
5.0

Customer did not leave a comment.

harry garcia 
Rating:
5.0

Great as it currently is.

Darrell Bell 
Rating:
1.0

they always put extra charges for no good reson

Abraham Gruenzweig 
Rating:
1.0

The pickup location was awful. I was afraid for my life. I thought I might get mugged - there were junkies in and out while there and just hanging around the site. I would never use this location again nor would I ever recommend it.

Debra Merrill 
Rating:
5.0

Customer did not leave a comment.

Wascar Santana 
Rating:
1.0

The person who took care of me was very rude, acted like if I was bothering him, seems like he didnt wanted to help me, I had to call a Uhaul Customer service representative in order for him help me. Horrible experience, would never use or recommend this location.

Juan Torres 
Rating:
1.0

You charging me $70 for gas but guess what I took a picture of the part where you can see how much gas it has before returning it . I returned the truck same day at night around 12 am and you guys called me in the evening asking if was going to keep the uhaul for long like you didn’t even know that I returned it and you think I’m going to pay $73 for gas you might be kidding me and there’s cameras and phones shows time and date of the pictures, I hope you guys give me my money back

Pamela Fernandez 
Rating:
5.0

Customer did not leave a comment.

Elliot Robles 
Rating:
1.0

They charge extra than what we initially had for contract. I refilled gas more than 7/8 I didn’t receive reimbursement.

SABBIR MIAH 
Rating:
4.0

Customer did not leave a comment.

VENUS BURNEY 
Rating:
4.0

Customer did not leave a comment.

barbara anim 
Rating:
1.0

uhual was not ready when i arrived, i had to come back twice to pick up the rental. the uhual was falling apart. when i arrived the second time to pickup the store was closed and i had to sit there and wait for them to open

diana robinson 
Rating:
1.0

I received the gas tank empty, the location was extremely slow, there was vandalism happening at the store, the cas was dirty, when I dropped off at 8 pm the teller told me he would process the receipt the next day and charged me for extra $30 dollars even when I told him about the gas issue. I’ve rented U-Haul before but my experience at this place was terrible

Catalina Ortiz 
Rating:
3.0

There are not a good friendship and next day I returned to same place by on time at 5:05pm.but I’m seeing my receipt over charge. I need verification he’s cc camera what time except the keys, please thanks

abdul karim 
Rating:
5.0

Great customer service great location great people great weekend rate more than 5* everything If I need I’ll rent agin same place thanks

mohammed hossain 
Rating:
1.0

Food and urine were in the back of the truck. The tank was on a quarter tank . Very dirty

Bianca Wilson  
Rating:
5.0

Customer did not leave a comment.

Lakira Cox 
Rating:
5.0

Customer did not leave a comment.

shadi alzubi 
Rating:
2.0

Customer did not leave a comment.

Felix Hidalgo 
Rating:
5.0

My experience was great, the young man at the location was very friendly and when something unexpected happened, I called U-Haul and the rep was so understanding and helpful. Thank you U-Haul keep up the great job.

Paul Byfield 
Rating:
1.0

Truck was not clean before given. Gas tank was given at basically empty. Customer service was horrible

Tyshawne Jefferson 
Rating:
1.0

Took 2 + hours to close my contract once the truck was returned, I stay until they closed the contract. 2 of the attendants gave me 3 different final prices, and at the end my card was charged 2 of the prices. Now I have to waste my time disputing it. I knew something like this was going to happen, since something as easy as closing a igual contract took 2+ hours and me being there until done.

galbel feliz 
Rating:
5.0

Very good service

richelle fuents 
Rating:
5.0

Customer did not leave a comment.

Annalesa Williams 
Rating:
1.0

Horrible location, bad service, had to go to another location to pick the dolly.

Evelyn Brito 
Rating:
4.0

The customer service was great, kind and friendly.

Helen Talley 
Rating:
4.0

Customer did not leave a comment.

Frank Hickey 
Rating:
5.0

Awesome service on convenience

Annalesa williams 
Rating:
5.0

Customer did not leave a comment.

RUSSELL LUCIANO 
Rating:
1.0

There was extra charge that wasn’t on the bill !

RIZA GOZCU 
Rating:
5.0

Customer did not leave a comment.

CHARLES CARTER 
Rating:
5.0

Customer did not leave a comment.

MILAGROS VENTURA 
Rating:
5.0

Centrally located

Edward Shiel 
Rating:
1.0

Close this location for good . This location can't be in the SERVICE industry .

THOMAS LAM 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN RAMIREZ-ZORRILLA 
Rating:
5.0

Good

CRISTIAN MEJIA-CACERES 
Rating:
1.0

This was the worst renting experience ever. First they changed the location of my pickup without even telling me. The truck was clearly never maintained or cleaned and the day we moved it was icy out and the tires were bald. Slid a couple of times and I definitely could’ve gotten into a horrible accident if the conditions were worse

Valeria Elizondo 
Rating:
5.0

No comments it was excellent

MILTONBURKE LAING 
Rating:
5.0

Customer did not leave a comment.

RICKY DAVIS 
Rating:
4.0

Have cleaner vehicles (Covid )

VICTOR JR ALICEA 
Rating:
1.0

Customer did not leave a comment.

CARMEN CORREA 
Rating:
2.0

I'm not happy with this location...I always rent from this spot but now I have a problem theres an adjustment that needs to be done and now no one want to help me with this how is this fair to the customer please explain I need assistance on this adjustment I have spoken to Mohammed yesterday 11/27/2021 said will speak to the manager and never got back to me I call today the guy that is there doesn't want to help me and I'm trying to call again and theres no answer please someone help me with this is not fair

LINA ARIAS 
Rating:
5.0

Customer did not leave a comment.

LATRINIA COLEMAN 
Rating:
5.0

Excellent

Cristian rafael Peralta Goris 
Rating:
5.0

Customer did not leave a comment.

NAOMI RUIZ 
Rating:
5.0

Great & Fast services

MARIELA ARIAS 
Rating:
5.0

No comments it's perfect

MILTONBURKE LAING 
Rating:
2.0

It’s just a bad area and very disorganized

Jaime Shanahan 
Rating:
4.0

We had some trouble with the latch, it was very difficult to secure the door. It might have been user error!

Cathy Hajo 
Rating:
3.0

If we stay in Paramus NJ, then we should get vehicle in Paramus NJ

Gurmeet Anand 
Rating:
3.0

Want to dispute a cleaning fee of $25 that was charged for no reason

Ricardo Monsalve 
Rating:
5.0

Turn signals need a fix other then that was a great rental and services

ALEXIS CARMONA 
Rating:
5.0

Customer did not leave a comment.

LISA FOREMAN 
Rating:
1.0

My original truck reservation location and time was changed via email to a location over 30 miles from my selected location and to midnight of that day. I was charged all the extra milage. The location online said it opened at 9am on Saturday when I called at 930 to let them know I was in route I was informed my truck was given to someone else and they would have to find another location. When returning the truck Sunday I called to ask if I could return the truck to a closer location because the brakes were making noise and the check engine oil had come on I was passed around to 3 different employees and out on hold for an hour and a half. Worst rental experience I have ever had and will not recommend.

Raymond Milesky 
Rating:
5.0

Perhaps printable receipts. Not everyone has access to print out their receipts. Other than that, Great customer service and great experience. Thank you for your services and support we highly appreciated it.

YAMILETTE VELEZ 
Rating:
5.0

Nothing staff very helpful

ROSEMARIE LABARBERA 
Rating:
5.0

Customer did not leave a comment.

GHASSANK ELCHEIKHALI 
Rating:
1.0

Trucks exhaust fell off. Truck was old and filthy inside. The ramp was jammed on the back so we couldn’t open the ramp.

Armand Babigian 
Rating:
4.0

Customer did not leave a comment.

SHEILA FITZPATRICK 
Rating:
3.0

Customer did not leave a comment.

THERESA LUGO 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO JIMENEZ 
Rating:
3.0

Paul took care of me as well as anther worker/owener. They treated me nice and good customer service. I do suggest they get help as they don't have enough people 2 answer the phone and take reservations.

STEPHANIE BRADLEY 
Rating:
5.0

Customer did not leave a comment.

AMANDA DIXON 
Rating:
1.0

The uhaul truck battery was dead when I arrived. They jumped it to get it started and swore that I would have no trouble. Once I loaded the truck and went to leave, the truck wouldn’t turn on due to the dead battery and I had to wait an additional 2 hours to leave which made me drive at the peak of a tropical storm where I had to unload my truck in the rain due to time constraints in my new building. Your company should have done better due diligence on the truck before giving it to me.

LINDSEY MAHNKEN 
Rating:
5.0

The whole experience was great

MARK BROWN 2ND 
Rating:
1.0

Customer did not leave a comment.

JOSEAN LOPEZ-CRUZ 
Rating:
5.0

Customer did not leave a comment.

Lizaret Espinal Urena 
Rating:
5.0

every thing very good.

ABDUL CHAUDHRY 
Rating:
2.0

I put more gas then what it came With and still got charged a gas fee. Bill was above 120 for a day. Hidden fees and still charged for gas that i did put at the on site gas station there

Jayshaun Willis 
No reviews have been submitted for this location.

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