I did not pick up at that location - u haul sucks in every wayjcob S.
Customer Reviews for City Car & Truck Rental
(U-Haul Neighborhood Dealer)
Hawthorne, CA 90250
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 5 p. m.
- Sáb.: 9:30 a. m. - 4 p. m.
- Dom.: 11:30 a. m. - 3 p. m.
- 10/7/2022 - 12/7/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Erik J.
El cliente no dejó un comentario.KOURTNEY H.
The whole transaction felt risky...like you're going to fleece me on return.Scott H.
Cab of truck was dirty. Price per mile was increased vs what was quoted online. Attendant never told me to document vehicle's condition on phone. By the time i saw a text from uhaul asking me to document the vehicle, i had already left. I called uhaul and they said the link would only work while i was on the site. Used truck for 10 miles, and it used 5 gallons of gasJonathan L.
We reserved 6 dozen pads and were given 2.5 dozen. That in turn caused items to get damaged in transit which we are now liable for. Bad business practiceJonathan G.
El cliente no dejó un comentario.Rodrigo M.
Charged me a different price from quote he originally gave me. also gas was not at full but I had to make sure it was at full when i returned it. he said i will get a discount for turning it back to his location but he charged me more for mileage.Nicole B.
Friendly ownership.Ed S.
El cliente no dejó un comentario.Denise J.
When i arrived in the morning juan the mechanical called the "boss" and the boss sounded very intimidating over the phone. He informed me that the site is self served. I was so glad I brought my friend, him and juan hitched the two wheel dolly. When we dropped it off we asked the afternoon guy to help us unhitch and park it. Its heavy, please inform costumers when the site is Self Serve. I rent tow dollies and truck when travel long distance and i never had to do tha before.Irene R.
El cliente no dejó un comentario.Cisco E.
New trucks and efficient service.Brian T.
El cliente no dejó un comentario.Michael B.
From start to finish they were very easy to work with as well as accommodating. Staff is extremely nice and very helpful. I would definitely recommend them as well as use them again. Thank you for making my move so easy!robin P.
When I rented the van, the salesman told us that the truck was already marked with dents and scratches and we didn't need to walk the van. When I returned the van, a different salesman who was very difficult to understand told me that we scratched the back door and he'd be filing through insurance. I can't express how confident I am that the scratches he was referring to was already there. Furthermore, I don't like being accused of something I know I didn't do. I take great care of rented products and being accused of this was uncalled for. Especially since we were told the van was already scratched and dented prior to our rental. I will absolutely not be returning to this location because I can't trust this will happen again. It's a shame because this is a close location for me and my company.Matthew B.
El cliente no dejó un comentario.kurt K.
El cliente no dejó un comentario.LOUIS R.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.Nancy D.
El cliente no dejó un comentario.fritz E.
My move was flawless. I scheduled my reservation in advance, called a few days before pickup to confirm and the day of pickup went smooth. I was in the truck in matter of 10 mins, ready to drive off. Customer service was great too!NIKKI T.
El cliente no dejó un comentario.IRVING A.
El cliente no dejó un comentario.FETELENI S.
easy to find very friendly person at front desk. I reserved online and was quickly processed when I got there. I will use this uhaul location in the future.jackie C.
El cliente no dejó un comentario.felipe R.
El cliente no dejó un comentario.Brenda P.
El cliente no dejó un comentario.Rose R.
Everything was quick and easy, perfect low cost option when we need to pick up bulky items for house projects.Fernando H.
El cliente no dejó un comentario.DONNA H.
Possibly the gentleman that helped me, his name was Harry G. He was absolutely professional, polite, courteous, explained everything to me 100%. Other locations such as Gardena was not thorough as explaining the whole contract. I would 1,000,000% rent from this location above other ones.ROBERT M.
El cliente no dejó un comentario.Liam C.
El cliente no dejó un comentario.LAURA C.
El cliente no dejó un comentario.gocy G.
Eric was great, good job.ROBERT M.
El cliente no dejó un comentario.RILEY M.
El cliente no dejó un comentario.BARRY N.
El cliente no dejó un comentario.VINCENT N.
El cliente no dejó un comentario.WILLIAM L.
El cliente no dejó un comentario.Tonya C.
El cliente no dejó un comentario.Alexander M.
El cliente no dejó un comentario.ARI K.
Friendly personalRICARDO D.
El cliente no dejó un comentario.Jody D.
El cliente no dejó un comentario.Jamie M.
El cliente no dejó un comentario.PEDRO L.
El cliente no dejó un comentario.Emma S.
El cliente no dejó un comentario.JODI S.
El cliente no dejó un comentario.Nicholas S.
The gentlemen who helped us out was friendly, quick, thorough, and provided all the information we needed. Will come back when I need another vehicle.WILLIAM K.
El cliente no dejó un comentario.DEBORAH H.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.SALVADOR R.
El cliente no dejó un comentario.Mohammad M.
El cliente no dejó un comentario.Ozgur T.
The office was dirty and unorganized. The attendent had to keep calling his boss to complete the paperwork. Upon returning the van I was charged an extra day and insurance coverage. The van was back the previous day left in the yard and the keys were deposited into the drop box. I should not be charger for the extra day.Garry F.
Was told it was ok to pick up early than scolded when I kept my original drop off time. Not only did I receive a text and told this time but it took them half an hour to find my reservation. Rude surly old man who is was sleep when i came to pick up and drop offCASSIE W.
Owner & staff need to improve their customer service skills. After confirming the pick up time on-line, I rec'd several calls the day of pick up, telling me to come in sooner as they decided they were going to close early vs. staying open to their published business hours. A safety inspection was not performed on the unit, prior to making it available to me. It was the only 4'x8' on the lot & I had reserved it two days prior to the pick up date. After connecting the brake harness to my truck & performing a brake light/ turn signal check, the driver side tail light did not work. I informed the owner of this, his response, "the trailer it was an out of state drop off. So I'm not responsible for the light". "Take it as is, or go somewhere else". Not good!!Mario S.
Friendly & helpful staffPaul B.
El cliente no dejó un comentario.Thomas A.
I really appreciated the excellent customer service, including a phone call from the owner to confirm my pickup time. Everything worked out great!Karen C.
El cliente no dejó un comentario.prince d marquis J.
Super helpful, convenient and friendlyMichael David M.
El cliente no dejó un comentario.Miguel V.
El cliente no dejó un comentario.Veronica B.
El cliente no dejó un comentario.Chris M.
El cliente no dejó un comentario.Kourtney S.
El cliente no dejó un comentario.ruben M.
El cliente no dejó un comentario.Emmanuel F.
El cliente no dejó un comentario.EMMANUEL F.
Great communication and patiencekeith W.
I could not see clearly out of the windshield, There were hundreds of bugs smashed on the windshield and then the wipers were used to smear them around. The front of the truck and the top and sides of the Box were covered in thousands of bugs. I took the truck home and washed the windows, hood and front end. The inside was very dusty, so I cleaned the inside too. except for the seats the inside was dusty. The U haul rep in this location was very courteous, but I was in a hurry so I did not have time to talk to him about cleaning the truck., I figured it would be quicker if I did it at home while loadingARMEN P.
Don't try to charge for insurance when the customer has already declined it when they registered online. And make sure you cancel the charge with the insurance. I've been charged twice for a single truck rental, once with insurance and once without, which is what I ended up thinking I was paying for.Matthew Y.
Wash and sanitize the vehicleYVETTE C.
El cliente no dejó un comentario.EVAN S.
El cliente no dejó un comentario.MOISES C.
Not a thing. It was a perfect experienceTodd H.
El cliente no dejó un comentario.CARL H.
It was a good experience & extending online was very helpful.Jaele D.
El cliente no dejó un comentario.Reynaldo L.
El cliente no dejó un comentario.Jazmin B.
El cliente no dejó un comentario.Allan B.
El cliente no dejó un comentario.Erik S.
El cliente no dejó un comentario.Ali M.
when I walked to the facility it was closed for lunch, I was hassled about not refilling the gas that I used, but II , I DROVE 8 MILES and put 2 gallons back in, Sorry to say it was not a great experienceROLAND P.
El cliente no dejó un comentario.Alouch W.
El cliente no dejó un comentario.ALBERT D.
El cliente no dejó un comentario.JIM S.
I will never rent from this place again!!!!! Charging me a cleaning fee for what!!!!!!! I will make my comments on the internet!!!! I brought this back exactly how I received it.David M.
Besides the actual "location" that the Uhaul site of business is at, this place was amazing and very professional. The staff was considerate and timely, ultimately making it a quick and smooth experience for us (the customer).Vito M.
The man kept hanging up when I called & asked questions to reserve . No good byes just click. Horrible customer service no people skills. The truck was clean. But kept slipping as I drove I'm thinking it was the (transmission) I was a bit afraid that it may leave me stranded that I called & ask what to do it the truck completely stops other than that. I may refer people there I know a lot of people that will be moving & need of assistance in this location. P.s. that bathroom was clean.Esther B.
The customer service was horrible. I had a reservation for Saturday, the 27th. My reservation was cancelled and rescheduled for the next day. I already had made arrangements for movers. The next day, I showed up for 10 am. The office was not open to give me the key to the truck. The truck did not have a 1/4 tank of gas as commuicated. It was less. I tried to upload a photo, it was not successful. I was still charged the entire amount, even after returning the truck earlier than expected and with a half of tank of gas. I am so disappointed!Kenneth M.
El cliente no dejó un comentario.TIMOTHY T.
El cliente no dejó un comentario.ARTHUR M.
El cliente no dejó un comentario.JEREMIAH M.
El cliente no dejó un comentario.NICHOLAS A.
El cliente no dejó un comentario.Fnu L.
All goodFAZIL S.
El cliente no dejó un comentario.Travis F.
Very good customer experience. Rep qad very kindDEBRA B.