Check vehicles before leaving out for off-hour pickups.
KENNETH W
Customer Reviews for Citizen Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Citizen Storage was outstanding! Excellent Service! Will definitely rent from them again when need arises!
BRODERICK LGreat service by manager Tre.
STEVEN VI was using self serve option for pick up. I was given the wrong combo and had to wait for them to open to get the key for the truck.
Jeffory HCitizen Storage was very helpful. However this wasn't my original pickup location. I was scheduled to pickup at Wholesale Processing in Brooklyn using the 24/7 app. First the app took over 20 mins to validate my pickup credentials and consistently exited screens at random. Once validated, the key box assigned did not have any keys. Customer service (Elizabeth very helpful) went through all 6 key boxes - no keys in any of them although trucks were available on the site. Finally she rerouted my contract to Citizen Storage location. Not a positive experience using the 24/7 service and would give Wholesale Processing Site Zero Stars.
Joseph LStaff was very nice and friendly and helpful, getting us another U haul cargo trailer to get the rest of our things from the house. It was such a positive experience at both places, regarding staff and the equipment.
SCOTT R