Terrible area of town
JAMES C
Customer Reviews for Citizen Storage Winchester
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn’t like gas tank was on half a tank when I picked up. Cause me to pay for more than what I used to return the truck on the amount obligated
Alexandria AThe whole experience was terrible. The truck rode so ruff that I have been hurting ever since started driving the truck. I didn't receive a copy of the contract at the pickup location.
lendall wMade my reservations a week in advance and two thirds of the equipment i reserved was still not available i was sent to another location just to get there and it be closed.. tragic
Natasha RThe representative at this location displayed exceptional customer service and was extremely knowledgeable. For future referrals and rentals, we will utilize this location only.
Silvia KThe on-site attendant was very helpful, patient and responsive to my inquiries. She was very thoughtful and informative of all available options. My move was a success.
William HMaria is a excellent Employee for every time and she’s by the book.
SHAUNA SAbsolutely nothing needs to be improved the manager on-site name Maria is superb in her position and represents the company well! I hope she starts to feel better cause she is a hard worker and aims to please. That’s my thanks to her from Shauna!
SHAUNA SThe customer service I received was excellent! The manager at Citizen Storage was fast and also very efficient. She made my rental experience very pleasant.
Audrey HThe auto tow had a loose & broken strap.
Venkatesh GMaria was excellent with me I really appreciate her help and kindness great customer service ☺️ Thank You
DOROTHY MThe uhaul had no gas the building smelled like weed the uhaul was filthy!!!!!. Ghetto azz hell horrible the gas tank was Empty horrible horrible horrible experience pissed 😡 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Reginald CVery friendly employee.
Pamela MThe person has a positive attitude good understanding of the job made it easy and was real friendly? Thank you for a good experience
Karla NNothing
MONTRELL WPick-up station was horrible!!!! The truck had hardly any gas in it. The clerk/attendant wouldn't bother to get out of his chair and off his cell phone to check the vehicle for any damage. We went back in concerned about picking up a truck with no gas and he said we would be reimbursed for the lack off gas when we returned it to our destination. Our drop off station said they have never heard of such a thing and we were penalized all the way around because of your pathetic attendant at the Winchester facility!!!
Michelle hUhaul associate was great! Previous renter forgot to leave the key, delayed my day by almost 3 hours waiting for them to return. Truck was filthy. I offered to clean truck to save time. I asked if I could get any kind of discount for the 3 hour delay but was told because it wasn’t uhauls fault that I couldn’t. Well, it wasn’t my fault either.
MARVIN EThe representative that was there when I arrived at 5:17 PM to pick up my truck was not helpful and actually kind of rude. It seemed like she was only concerned about getting out of there on time. I’m sorry to say this.
Lawrence LGreat guy at counter!
KATINA CThank goodness for the lady at this location! I had originally set it up at 3920 Getwell. The night before I get a call saying the truck was not going to be returned in time for my next day pick up. I ordered another one online. When we got there it wasn’t available and the man there was worse than unhelpful. I went online again in his office and was able to get one at the Winchester location. Again, the lady there was extremely helpful, and professional. There was absolutely no professionalism at the Getwell location.
KAY CHorrible experience. Bad customer service. Faulty equipment
Patricia LI was not informed that my pick up location had changed to one other than where I made the reservation for. I know that is always a possibility when renting uhauls and is beyond anyone’s control and completely understand why that is. So I made sure to keep my phone near and check my messages, no one called, text or emailed to inform me of the change which created a pretty big inconvenience because of the time limit I was working with.
BEVERLY TThe young lady that took care of us was exceptional. Just a very friendly personality and extremely helpful. I highly recommend this location.
SHAWN S