The truck was not ready my reservation was at 10 am and it was 11.06 am before i could leave.Anita L.
Customer Reviews for Citizen Storage Titus Rd
(Distribuidor de U-Haul del vecindario)
Memphis, TN 38111
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 6 p. m.
- Sáb.: 8:30 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Don't expect extra knowledge on how to use disconnect a car tow, be prepared to pay extra for dropping the tow off early so you can safely empty your 26ft truck....and than not get a call being told of these charges. Uhaul NEW MOTTO: "To provide more and more customers a higher and higher cost with little care to quality, service, or training."Dawn M.
There is very limited parking here so make sure you show up during operating hours or you will have no idea how to park the truck. I got there 30 minutes before closing time. The staff was very helpful though and directed me how to park.DAVID C.
I return the uhaul before 3:30pm and no one was in the office. So, I put the key in the drop box like the lady told me to before I left. Then, I get an transaction from my bank where I was charged $41 for another day when the uhaul was returned. I called the uhaul place and this same lady told me to call the 1800 number because she checked it in at 4:00pm. This uhaul place I will never use again. Poor customer serviceShaquonta L.
El cliente no dejó un comentario.Jinesh T.
The truck smelled like someone had been smoking in it and the truck's gas was almost empty. Nevertheless, I returned it with over 1/4 tank. I was charged for a 2-day rental, however, I only rented it for 8 hrs. I submitted documents (pictures) of return mileage, key and time of return to the U-Haul Headquarters. The time was overstated by 16 hrs. and the mileage was overstated by 1 mile. At 10:56 am on 11/30/2020, I called the location at 901-458-9385 to inform them of the error. I repeated myself numerous times to the U-Haul representative about my concerns. She got so irritated with me that she began to raise her voice and became very nasty and hung up on me! I immediately called the corporate office to discuss my situation and Mr. Thomas Gay professionally handled the situation and I thanked him for his professionalism and courtesy.HERBERT W.