We couldn't have had a better experience! I needed help with my Jeep's towing assembly and they had all the answers. Patient, helpful, friendly, compassionate- I highly recommend this location.Victoria S.
Customer Reviews for Citizen Storage Hacks Cross
(Distribuidor de U-Haul del vecindario)
Olive Branch, MS 38654
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 6 p. m.
- Sáb.: 8:30 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Maya H.
El cliente no dejó un comentario.Meshack M.
El cliente no dejó un comentario.Danielle H.
El cliente no dejó un comentario.Johnny J.
payed price that usually covers 24 hours but was told to bring back in 6 hours, had to ask for 24 hoursChristine M.
Although not a pure uhaul location, service was outstanding. I usually tried to go straight to a uhaul location but after my interactions with this store, I would not double guess myself into going to this location for my uhaul needs.Alfredo C.
Great serviceDarryl and Charl L.
El cliente no dejó un comentario.Ebon I.
El cliente no dejó un comentario.Tyrone J.
Best experience I've had in renting a U-Haul.Cilf T.
But make sure you check the gas gauge and see if it matches the paperwork you get when you start out. I noticed the gas gauge level, but did not check the paper work. When I got in it was less than half a tank, but the paper said it was 13/16 of a tank... At today's fuel prices it cost me over $50.00 additional to bring it up to what they said it was... Big trucks have big tanks...Jerry W.
El cliente no dejó un comentario.BRITTANY S.
Customer service was awesome. The web app could use some help. It was super confusing figuring out how to check in. It said to look for the key in the back of the truck, but the lock box was next to the front door of the office. Also, I had no idea when I was done with the check in process on my phone because I couldn't see the button at the bottom to go to the next screen. It would be helpful to have better media queries for mobile UI.Matthew B.
This company helped my family and I move into our very first home!!! Thank you so much for making this process easy and reliable.Kentrilia L.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.KRanthi P.
Nothing, customer service was amazing!LATASHA B.
The cargo van had no seals on the windows and doors. Water just poured into the van getting all of the cargo wet. I had no idea because the van was new and was quite nice to drive. But when I got there, my cardboard boxes were completely soaked destroying some contents. Had I known, I would have packed differently or picked another option.LORI N.
They are overcharging me for miles that I did not drive. I drove 52 miles and saying I drove 107 miles and I only had the truck for two hours.. I know for a fact that I didn't drive 107 miles. I've been dealing with them for over 15 years. They just lost me as a customerCEDRIC W.
Debbie was exceptionally helpful as I had to extend my rental twice.RICHARD L.
El cliente no dejó un comentario.VINCENT S.
El cliente no dejó un comentario.MATTHEW Z.
El cliente no dejó un comentario.Samuel M.
Not sure what the issue is with the picture uploads but I had issues taking the picture on the app as did the other reviewers. The friendly staff member informed me she would complete the transaction and she would send me the receipt.ELROY G.
El cliente no dejó un comentario.REGINALD W.
Not very much to improve. The Customer Service Reps that you have working the Front Desk at Hacks Cross are absolutely "Awesome"! There was a very nice Gentleman there also but I can't say enough about Debbie! This Lady is not a Diamond in the "Rough"...She is an absolute "Diamond"!! She is so Courteous and Helpful that She makes you feel like Family and makes you feel good about dealing with her and U-Haul!! Every time I go to that facility, it is the same Great service!! I really wish that other Customer Service Reps would follow Her example and work accordingly!! Like I said earlier, She and the Gentleman there are Awesome!!WILLIAM N.
El cliente no dejó un comentario.Vincent S.
I had to wait almost 2 hours to get uhaul . The associate did not even have access to the store. She also didn't have access to the system to process my rental . I had to reschedule my moving company because of that delay .DAVID C.
El cliente no dejó un comentario.Jaylan L.
El cliente no dejó un comentario.SAHAJ ROHITKUMAR P.
Everything was goodTeresa J.
El cliente no dejó un comentario.Jerry R.
El cliente no dejó un comentario.Gregory H.
El cliente no dejó un comentario.NOLANDA D.
El cliente no dejó un comentario.STANLEY C.
Steering was very sloppy and it was extremely difficult to control the vehicle the entire trip.RUSSELL S.
El cliente no dejó un comentario.Raymond A.
I originally was supposed to pick up & drop off at 78 location. It was changed on the day of pickup so I had to pay more for an employee to drive to pick me up. It took an hour to pick up the truck Bc they never called me and they canceled my reservation Bc they didn't have a truck. THE ABSOLUTE WORST UHAUL EXPERIENCE EVER.Daniel G.
Very courteous and knowledgeable staff.Mark B.
El cliente no dejó un comentario.ALEXIS H.
El cliente no dejó un comentario.Amanda B.
Keep doing what you're doing! AWESOME customer service! Thank you for being so kind and easy to work with!AUSTIN H.
They were friendly and funny. This will be the only U-Haul I use from now on.BROOKE H.
No need for improvement, they were great! Very understanding and friendly, 10/10!ERROL W.
El cliente no dejó un comentario.CHRISTIAN Y.
Deb was the best! Very good experience!Mark M.
El cliente no dejó un comentario.DEBRA M.
The best customer service I have had in years.AMOS K.
El cliente no dejó un comentario.JERI R.
El cliente no dejó un comentario.SHERRYE C.
Change the rates and fees.Lavar J.
El cliente no dejó un comentario.CORDELIA K.
Bigger drop boxCHRISTOPHER T.
Awesome people Great serviceRONALD S.
Awesome CrewCOREY J.
Receptionist was excellent! Quick and easy transactionTREMAINE W.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.KAMELA S.
The lady there was AMAZING! She was patient and understanding, very helpful.WALTER A.
El cliente no dejó un comentario.Lindsey B.
Great ExperienceLeslie B.
The customer service at this location was excellent.Reginald T.
El cliente no dejó un comentario.Alvin W.
El cliente no dejó un comentario.Jeri R.
Nothing service was beautiful & friendlyChristopher T.
Customer service was great.SHEREE C.
El cliente no dejó un comentario.ALAN S.
BIG negative, the pick up location was changed with no notification. I arrived at the requested pick up location and equipment was not there. They advised me that I had to drive to another location in a nearby town.DONALD H.
El cliente no dejó un comentario.Raymond D.
El cliente no dejó un comentario.WILLIAM C.
El cliente no dejó un comentario.STEFINEY J.
El cliente no dejó un comentario.Angela B.
El cliente no dejó un comentario.Laquita S.
My comments is about my overall experience. Debbie was a terrible person to speak with.Berenice D.
El cliente no dejó un comentario.Malcolm H.
All goodGary G.
El cliente no dejó un comentario.Debrana C.
Parking lot almost nonexistent. Hard to maneuver a 15' foot truck. Personnel was nice.James C.
El cliente no dejó un comentario.CHELLERIOUS J.
Excellent communication and customer serviceKarlos W.
El cliente no dejó un comentario.TIMOTHY H.
El cliente no dejó un comentario.Sheila V.
Even on a one-way trip, you should be paying a daily rate so that if you return early there is some discount to the payer.LISA S.
Open earlier on Saturdays. Website says 7:30am but sign on door posted 8:30am. Had to wait a hour to return trailer rentalStephen N.
Took over an hour to get truck. Reserved for 130 didnt come till 230Kassidy G.
El cliente no dejó un comentario.Demetrius S.
El cliente no dejó un comentario.Richard A.
El cliente no dejó un comentario.Tamika K.
El cliente no dejó un comentario.Hazel M.
The website said tho location has 24/7 drop off but there isn't anywhere to park the 26 truck. That is a huge inconvenience. The location isn't open on Sunday which is another inconvenience.Giahanna B.
El cliente no dejó un comentario.CASSANDRA O.
Debbie was â€œTotally Awesome â€œ....... Outstanding customer service!! Quick & easy transaction! Very pleasant atmosphere!!!!!ROSIE W.
El cliente no dejó un comentario.CATRIA J.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.SHARON V.
El cliente no dejó un comentario.Chaney S.
I rented a moving truck from here today and they young lady in the office was fantastic. Her customer service skills are top notch and Omgggg the smell in the office was amazing. I will forever rent my moving truck from this location. I was in and out in under 5 minutes both times. Great job young lady.Lachantris M.
This was a convenient location for us. However, this location has limited space for parked/parking truck rentals. When we picked-up our rental, there was only two rentals (my 26' and a smaller truck) in the small space where they store the Trucks. However, when we returned our rental another 26' truck was in the parking space where our pick-up rental was. We had a difficult time trying to find parking/parking our drop off rental. This location need to expand their parking spaces.Lisha J.
Great Customer Service!DONALD C.