Customer Reviews for Citizen Storage Fontaine
(U-Haul Neighborhood Dealer)

Rating:

1.0

If you need a truck. Location is convenient Gas was less than recorded I have picture Truck needed air in left tire Filthy muddy and several renters paper and trash was in the truck. Not happy.

Rating:

3.0

We were left with no gas.They told us our allotted mileage and now I was charged - with my debit card - don’t know how you did that - an additional amount for mileage which I should not have been charged. I called customer service and got an email that I was given a $35.00 credit for the gas. That is a lie. The gentleman at Fontaine facility told me and my son it was on empty. I paid the full amount. I am due a credit of $46.61. I await same.

Rating:

5.0

Nothing

Rating:

5.0

!!

Rating:

5.0

Returning the truck online was a pain in the head for me other than that everything was good

Rating:

5.0

Nothing

Rating:

1.0

I still haven’t got my deposit back

Rating:

3.0

There were no staff there, even though it was during open hours- I was able to do the remote drop-off so that worked out and it was close to the airport

Rating:

5.0

Nice personal

Rating:

1.0

Once I placed my order for the vehicle the address was at one location on Elvis Presley Blvd, their where other Uhaul vehicles in the parking lot, after waiting approx 20min, and walking the area I decided to contact the facility, they explained that I was at the wrong location, and directed me to the correct location, she also stated that the location needed to be updated and she was very apologetic, explaining to contact Uhaul and request some compensation.

Rating:

5.0

The very nice lady at the Fontaine location deserves all 5 stars. Was quick and the most helpful. Had an awesome attitude even though U-Haul has not properly trained her location. The lady at the first location off of Mendenhall I’m surprised has a job. Was on the phone call with a friend/family my whole interaction and kept messing the process up. After finally calling for help to tell me they had no car dolly. This was after 45 minutes of the back and forth hearing her conversation with whomever on the phone. I feel as though my time was never considered and I was a burden on her by being there.

Rating:

4.0

I had a great experience at this location. The lady that assisted me was so kind and understanding.

Rating:

5.0

More space close to the entrance.

Rating:

3.0

It was not fair to charge for another day. We were in line waiting for service. I would like a refund. Rep never called back.😒

Rating:

2.0

Staff wasn't very friendly and was talking on his phone to apparently his wife/gf cause he finally got upset with her and hung up. He didn't speak loudly enough and there was a lot on traffic in and out. Also floor was so sticky I nearly fell down.

Rating:

1.0

Customer Service.... UNACCEPTABLE!! NO HELP.. NOT EVEN TO SHOW PLACE TO DROP OFF!! REP NEVER GOT OUT OF HIS SEAT TO EVEN GUIDE!! NO RETURN RECEIPT STILL

Rating:

2.0

Ensure correct mileage is inputted as well as check for trash in back of truck and put fuel in truck!

Rating:

1.0

Worst experience ever. Your website allows me to reserve a truck for pickup at 7 am and even confirms with a text message but building did not open until 930 then I was told to go to different location and then back to original location. Your customer service offers me $50 for my inconvenience. I reserved a dollie but of course there wasn’t one. So oh they gave me back $13 dollars but didn’t care that now I had to go buy one so I could move my things. Then because of not picking up truck until 930 I was late to my arrival at the storage unit and my passcode was not working and I had to call customer service again and wait until the building opened at 10am the next day. This was the worst experience and I am so disappointed in uhaul and the worst customer service ever.

Rating:

4.0

It was not bad, but the truck should have had windows washed, and the interior swept out.

Rating:

2.0

Only one staff and it took almost an hour to get the truck because staff had people in the office and had to go outside and take a trailer off the 1o truck that I was renting, and it was just a mess. I just need to make my move that day. Bad experience

Rating:

5.0

Great customer service

Rating:

5.0

The facility was very secured and clean . The staff was very friendly . Thanks to the young behind the counter she was super nice she explained all key points I needed. Thanks to the young man who signed my truck in he has a good sense of humor . People needs to laugh in today's society. Keep up the good work and continue to hire people like those 2 you have now. They make your business grow and bring in more customers. I definitely will send out referrals. Thank you again . Rosie Gipson

Rating:

5.0

I think everything went well just was out of range for me,where I needed to get the truck I couldn’t get and that cost me more money, other then that, everything went well I don’t think should have been charge for picking the truck out of the range, but they charge me anyway. That I don’t think was right, but I see they charge me and it wasn’t my fault, they should have made at least gave me the benefit of the doubt but they didn’t,so rent at your on risk.

Rating:

5.0

Excellent customer service. Made everything easy after a long day of moving.

Rating:

4.0

When I arrived at drop off the attendant asked me to unhitch the transport. I would have done so since she was not trained to do it. However, neither was I. The best I could do was to park it in an open space where both truck and transport were not an obstruction.

Rating:

1.0

Because I was told to put gas back to where they had it and I did exactly what I was told and still was charged

Rating:

5.0

Stay in communication with your representative and keep your contract number on hand.

Rating:

2.0

It rained in the truck and destroyed my bed and couch wonderful customer service but poor truck service and we payed more than we supposed to

Rating:

5.0

Everything was great .Customer Service Rock. Thank You 😃

Rating:

5.0

Everything was great

Rating:

1.0

Dear, I drove a maximum of 12 miles but they charged 68 miles. I drove from the store to my TN 38111 and go back to the store. They charged me an extra ~$80. I can't believe this mistake from such a giant company. Please look into this matter and refund my money. I called customer care and they reported it but still, I got no response. Alamgir.

Rating:

5.0

Keep cleaning and after each customer over all I will use them again and tell my friends thanks much

Rating:

5.0

The lady was awesome

Rating:

5.0

The agent said the gas hand was on 5/8 that is between 1/4 and 1/2 of a tank. I didn't go but 6 miles and I told her that the gas hand was at 1/4 when I got it, and she told me that I should have taken a picture of the gas hand for her to believe me. But if she had paid attention to the mileage I use, she would have believe me.

Rating:

5.0

Very helpful

Rating:

5.0

Have more employees to show the trucks

Rating:

4.0

Just have the equipment clean and ready

Rating:

1.0

People working there are rude and unprofessional

Rating:

2.0

Well when I made the reservation it was for the truck and a appliance dolly. When I went to pickup the equipment there was no dolly. They told me I should drive to another dealer to get the dolly. When I got to the other dealer they didn’t have one either so I had to drive all way downtown to finally get one. Of course burning up my mileage that you all charge simply because didn’t have the equipment that you all were suppose to have when I picked up the truck. I was planning on 70 miles for the day. But with all the extra traveling around town to get a dolly I ended up driving and paying for 79 miles. That is very upsetting and I Plan NEVER to use your company and your equipment again. If your like to discuss this with me more feel free to call me at 423-676-1476

Rating:

5.0

The attendant was excellent great customer service I would rent from this location again

Rating:

5.0

Nice and friendly

Rating:

5.0

The service was great! Friendly, & clean. Access was easy. I recommend them to any.