Customer Reviews for Citizen Storage Country Park
(U-Haul Neighborhood Dealer)

95 reviews

6780 Country Park Dr   Memphis, TN 38133

(901) 385-7444

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(901) 385-7444

6780 Country Park Dr
Memphis, TN 38133

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 8:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christo Nel 
Rating:
5.0

AWESOME job again!!

BASIL MULLINGS 
Rating:
5.0

Just keep the nice and professional customer service you have ..Great personalities both ladies.

revell robinson 
Rating:
5.0

Employee was friendly and helpful.

Bertrand Tate 
Rating:
5.0

Customer did not leave a comment.

Robert Brown 
Rating:
5.0

Originally we were to pick up the trailer at the U-Haul in Bartlett on 70. When we got there, she could not find it even though their computer and the regional computer said it was there and not rented. No one could find it. She also made sure to tell us that they do not connect trailers at that location. We then had to drive down the road about 5 miles or so to Citizen Storage. They were prepared for us, found everything and helped us connect the trailer. The lady there was very nice, helpful and professional.

Mike Wolfgang 
Rating:
5.0

Customer did not leave a comment.

Robyn Bills 
Rating:
5.0

Customer did not leave a comment.

Daniel Roshak 
Rating:
4.0

Customer did not leave a comment.

Clark Hinds 
Rating:
5.0

Helpful and gave clear instructions on where to park the trailer.

Keith Goodman 
Rating:
5.0

Extremely professional and easy to talk to about all expects of renting or possible mechanical break-downs.

JOHN WILCOX 
Rating:
5.0

Customer did not leave a comment.

JOSEPH SULLIVAN 
Rating:
5.0

Customer did not leave a comment.

Darilyn Bittinger 
Rating:
5.0

Great customer service!

Jasmine Housley 
Rating:
5.0

Customer did not leave a comment.

Tiarah Burton 
Rating:
5.0

Customer did not leave a comment.

April Tyus 
Rating:
3.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

You've been on point all the way. I'm very pleased.

Polly Giaimo 
Rating:
5.0

Customer did not leave a comment.

Donji Bolton 
Rating:
5.0

Customer did not leave a comment.

Clinton Hampton 
Rating:
5.0

Customer did not leave a comment.

Yahya Alharbi 
Rating:
3.0

Customer did not leave a comment.

Christin Lewis 
Rating:
5.0

Customer did not leave a comment.

Lee Bapst 
Rating:
4.0

I ordered this truck at the last minute b/c I needed a truck to move an appliance and some dining room chairs. I had access to a pick up truck but felt that having a ramp would assist me and my son better so he wouldn't have to lift the appliance. However, the truck did not have a ramp so it was just as bad as having a pickup truck Also, the cabin hadn't been cleaned. It had dog hair all over it. But because I told my brother I didn't need his truck anymore I was stuck with renting this truck.

toremika brown 
Rating:
4.0

Customer did not leave a comment.

David Thornton 
Rating:
5.0

You don't have to change anything but give Rodney a raise very professional and a great guy

Tierney Allen 
Rating:
4.0

Customer did not leave a comment.

John Adams 
Rating:
5.0

Staff was very nice and made the process quick and smooth, both picking up and returning

Ron Nickle 
Rating:
1.0

The Woman at the counter said we had to back the trailer and truck into a tight space and that she doesn't do that. I don't understand how people that are in charge of the equipment can't back in a trailer. She then reported we had returned the truck with not enough gas. I showed her my receipt from pick up with the amount of gas I picked it up with. She then tried to show me how it wasn't at the proper amount and I showed her how she was incorrect finally she admitted she was wrong and said that it was too late for her to fix it and that if I wanted my money back I would have to call U-Haul. Unprofessional and with a lot of attitude.

Grifen Barker 
Rating:
5.0

Customer did not leave a comment.

Steven Ward 
Rating:
3.0

make sure that the employee states everything that the company will and will not charge for prior and after return processing . i was unaware of some charges due to lack of explanation and requirements .

Tierra Martin 
Rating:
2.0

I got there at 930am and there was a sign saying "I will be back at 10:15am." Employee got back at 10:25am. The employee was not friendly at all. Then, I brought back the truck at 12:30pm and there was a sign saying "I will be right back at 1:10pm." I parked the truck and left. I went back at 1:30pm and again, the employee was not friendly at all. I asked him to check the truck and he told me "You're good, you'll get a receipt on you E-mails. Poor customer service.

Guillermo Lopez 
Rating:
5.0

Customer did not leave a comment.

Kristi Kuhns 
Rating:
5.0

Customer did not leave a comment.

Chris Miller 
Rating:
5.0

Customer did not leave a comment.

Jeff LaRusso 
Rating:
5.0

Customer did not leave a comment.

John Strange 
Rating:
5.0

Customer did not leave a comment.

John Strange 
Rating:
5.0

Wonderful customer service.

Jeremy Hallmark 
Rating:
5.0

Customer did not leave a comment.

J Gaspar Chavez 
Rating:
5.0

Service engine light was on at pick up. The truck ran well, and I didn't have any issues. but I do think the service engine light needs to be addressed.

Ashley Sauer 
Rating:
5.0

Customer did not leave a comment.

Vickie Bumpas 
Rating:
5.0

Customer did not leave a comment.

Alex Ganierd 
Rating:
5.0

Customer did not leave a comment.

Melissa Powell 
Rating:
5.0

Customer did not leave a comment.

Michael Peeney 
Rating:
5.0

Customer did not leave a comment.

George Whitlock 
Rating:
5.0

Customer did not leave a comment.

Macy Schultz 
Rating:
4.0

Customer did not leave a comment.

Beth George 
Rating:
4.0

Customer did not leave a comment.

Chandler Patterson 
Rating:
5.0

Different size trucks to choose from but I do realize space is limited The employee was super friendly and helpful

Charlotte Draper 
Rating:
5.0

Customer did not leave a comment.

Christopher Pease 
Rating:
4.0

I had to go to several different locations to pick up trucks and equipment. I had a pickup location on my phone, however, when I got to the designated location indicated on my phone, I was told it wasn’t there and that I needed to go somewhere else. I went to four different locations, this needs to be rectified. Overall I would say all persons I dealt with were very friendly and professional but the runaround was ridiculous. If it wasn’t for the exceptional stafff I would give uhaul a one star at most. The online reservation is great but to have to go to different locations with mileage charges is insane especially considering I paid for a vehicle trailer that wasn’t there when I went to pick it up. Understanding time delays and other unforeseen circumstances you guys should really think about consumer cost given the inconvenience of travel to different locations and unreliable availability of vehicles/tows. I truly hope you understand the importance of the people/staff you have employed as far as customer needs/ satisfaction is concerned otherwise you’d be an absolute waste of time in my opinion.

Hannah McMackin 
Rating:
4.0

Customer did not leave a comment.

Kira Lakner 
Rating:
4.0

Customer did not leave a comment.

Kira Lakner 
Rating:
5.0

Customer did not leave a comment.

james wang 
Rating:
5.0

Everything was just fine

Bobby Hymans 
Rating:
5.0

Customer did not leave a comment.

Albert Wesson 
Rating:
5.0

No improvement needed

RICHARD HALFORD 
Rating:
3.0

Conduct training for store employees. Rental details were altered during pickup.

Steven Whatley 
Rating:
2.0

Customer did not leave a comment.

Veronica Lee 
Rating:
3.0

Did not have needed supplies

Alan See 
Rating:
5.0

N/A

Jesse Powell 
Rating:
4.0

Customer did not leave a comment.

Cheryl Gipson 
Rating:
3.0

Location opened 15 minutes late. I had to stand outside waiting for them to open on a cold windy morning.

David Martin 
Rating:
4.0

It would be nice to have the equipment a person reserves to be at the location they reserve it at. I had to go to two different places to get what I needed. When it was all supposed to be at one location

Jeffrey Morley 
Rating:
1.0

Myself and my father are both disabled veterans I have never hooked up a U-Haul trailer before nor did either of us have the back strength to hoist it onto the back of my truck. When I asked the person that gave us the trailer how to do it the U-Haul lady there had no clue and refused to help us and went back into the office and sat down. So we did the best we could and pulled it to our home only to find out that the lights did not work on the trailer and had to call uhaul for a technician and that was a whole nother ordeal in itself this has been a terrible experience

Michael Block 
Rating:
3.0

Another non-brick and mortar uhaul store. Treated nice and check in efficiently done. I had to back trailer into spot and disconnect it myself.

Dennis Hughes 
Rating:
4.0

Drop off was really easy!

ZEBULON PIKE 
Rating:
3.0

Check all light plugs and lights before renting out the equipment.

LUZ MATA 
Rating:
2.0

Customer did not leave a comment.

IAN HERRIN 
Rating:
3.0

Just a small lot, not much you can do about that.

GREGORY ALEXANDER 
Rating:
1.0

Very unprofessional. When I went to pick up my truck there was no one there. My pick up time was 9am and I wasn’t able to pick up my truck until 2pm because no one was in the office.

Chris Taylor 
Rating:
5.0

Associate was fabulous! Polite and professional; watched a video with me on how to hitch up a trailer (it had been many years since I had rented one). I think that would be my one suggestion: training on some basics for the outlier U-Haul locations like at storage facilities. But again, she was wonderfully helpful.

Daniel Thompson 
Rating:
2.0

The customer service rep was extremely rude

MELISSA BARNES 
Rating:
5.0

Customer did not leave a comment.

Thomas Walker 
Rating:
3.0

The truck I rented had clearly not been serviced, likely since it was new. Long story short, it was in no condition to be rented. Three of the tires were bald, the front tires showed severe toe wear due to the alignment. The alignment was clearly off due to worn out steering components. The truck shook violently at 50+ mph, and shook horribly when bumps were hit. The suspension was pretty much done for as well. As an automotive technician, I tend to nit pick these things anyway. But in my professional opinion, the vehicle requires extensive repairs, possibly beyond it's worth depending on it's age. In which case it should be taken out of service.

Michael Williamson 
Rating:
2.0

I reserved the vehicle for 1030 this morning. I arrived early at 1020 only to find the location locked with the sign stating that no one would be back until 1130. The Uhaul I had reserved was parked outside however, as stated before, no one was available to give me the keys to the truck. Finally the employee showed up at 1045. When questioned as to why there was no one available he stated that Uhaul doesn't let them know about the reservation times for their vehicles. I found that hard to believe being that the truck I had reserved was already prepared in the parking lot. Overall, I thought the male employee was unprofessional and lying in his statement.

Marco Negron 
Rating:
1.0

the person at pick up didn't have a clue how to enter my info nor did she assist me in hooking up my trailer. I had to do everything. It was a joke! Either she needs more training or a new job. I would never come back to the Memphis location

William Schneider 
Rating:
5.0

I had to go to 4 location that appeared on line near me but the first 3 were closed or out of business. Took over an hour to find one that could take the trailer

Gary Templeton 
Rating:
5.0

Customer did not leave a comment.

TIFFANY PRINGLE 
Rating:
1.0

Get an employee who will get off their butt and go over the equipment with you and show you how everything works. Other locations that I have rented equipment from have hooked up the trailer and they explained the areas that I needed to pay attention to so I would be safe. From Denver to OKC every location has provided hook up and instructions. Never did get my receipt that the employee said they sent. Had me sign a hand written piece of paper to decline the insurance. Acted like she didn't know how to operate the computer.

JAMES COX 
Rating:
4.0

Customer did not leave a comment.

SHERRIAN BUSH 
Rating:
3.0

try to have pickup at the location I requested

Andrew Crane 
Rating:
5.0

Customer did not leave a comment.

JOLENE REYNOLDS 
Rating:
5.0

Offer assistance to install tow dolly.

CAROLYN CERVERO 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY KINGSLEY 
Rating:
3.0

I felt the representatives were very cold it’s not what they said it’s what they didnt say .they never greeted me when I walked into the office there answers were very short. Perhaps employees would benefit with customer appreciation training the equipment was dirty in the cab you could tell it had not been cleaned or Sterilized. The eguipment ran perfectly and I was able to finish the task I needed the truck for . If I need a uhaul again I will return as a customer

JEREMY BRIGGS 
Rating:
5.0

Customer did not leave a comment.

KRISTIN CROWSON 
Rating:
5.0

Customer did not leave a comment.

Charles Bumpas 
Rating:
4.0

Customer did not leave a comment.

Darius Scott 
Rating:
3.0

I was told to be there at 9:30 am. No one there for at least 10 minutes.

DONALD HARGET 
Rating:
3.0

Customer did not leave a comment.

Max Harvey 
Rating:
5.0

Customer did not leave a comment.

paul Watson 
Rating:
4.0

I’ve been renting Uhaul trucks for twenty five years. I’ve never found one filthy until I rent one from this location . The staff did try to clean it but that was partial Especially during this Covid period.

Bruce Mason 
Rating:
5.0

The 800 number told me differently than the location is able to do. Instead of less than $50 I got charged over $100. It’s not the locations fault. It falls on uhaul corporate.

Carolyn Brown 
Rating:
5.0

Convenient location. Very nice sales assistant. Clean and well maintained truck.

Robin Stafford 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top