Expensive
CHUKWUNONSO O
Customer Reviews for Citizen Storage Country Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Thank you for great customer service!
SHANNON MTruck was fine and fueled up at pickup However We had added a dolly and furniture wheel mover to our order (as was encouraged on the app) and was told at the time of pickup they don't usually keep those at that location. Fortunately I had some big guys to help move the big pieces. Please fix your website so when ordering additional items they can be confirmed to be there before we show up for the truck
Juanita LGracias
NADA AAll of the 3 ladies that were working (sorry, didn't get names) were very friendly, professional, helpful, and accommodating.
STACEY HThe truck was not clean. They did not have all the supplies that we had ordered way ahead of time, so we had to go to another location to complete the order.
Paul WMaking sure when uhauls are returned by customers that they put at least one fourth of gas in before returning.
Doris JVehicle needs a check up. Steering wheel very lose. Facility staff was very helpful and friendly.
Tracy HDisappointed that the ABS light and traction control light came on. It didn't effect the drivability except it meant the cruise control did not work which made it a long 450 miles in a 26' truck.
Allister LI drove 13 miles total. One way empty and one way with a single entertainment center and the truck used a quarter tank of gas. So that's about 4 gallons which means you can only go about 52 mile on a tank. Something just is not right.
Timothy KOmg The assistant manager was excellent. She was very, very helpful to our needs and so sweet and understanding.
Joe NDeb was absolutely wonderful. She was caring and made my experience so very easy. Keep her
Jacqueline lAWESOME job again!!
BASIL MJust keep the nice and professional customer service you have ..Great personalities both ladies.
revell rEmployee was friendly and helpful.
Bertrand TOriginally we were to pick up the trailer at the U-Haul in Bartlett on 70. When we got there, she could not find it even though their computer and the regional computer said it was there and not rented. No one could find it. She also made sure to tell us that they do not connect trailers at that location. We then had to drive down the road about 5 miles or so to Citizen Storage. They were prepared for us, found everything and helped us connect the trailer. The lady there was very nice, helpful and professional.
Mike WHelpful and gave clear instructions on where to park the trailer.
Keith GExtremely professional and easy to talk to about all expects of renting or possible mechanical break-downs.
JOHN WGreat customer service!
Jasmine HYou've been on point all the way. I'm very pleased.
Polly GI ordered this truck at the last minute b/c I needed a truck to move an appliance and some dining room chairs. I had access to a pick up truck but felt that having a ramp would assist me and my son better so he wouldn't have to lift the appliance. However, the truck did not have a ramp so it was just as bad as having a pickup truck Also, the cabin hadn't been cleaned. It had dog hair all over it. But because I told my brother I didn't need his truck anymore I was stuck with renting this truck.
toremika bYou don't have to change anything but give Rodney a raise very professional and a great guy
Tierney AStaff was very nice and made the process quick and smooth, both picking up and returning
Ron NThe Woman at the counter said we had to back the trailer and truck into a tight space and that she doesn't do that. I don't understand how people that are in charge of the equipment can't back in a trailer. She then reported we had returned the truck with not enough gas. I showed her my receipt from pick up with the amount of gas I picked it up with. She then tried to show me how it wasn't at the proper amount and I showed her how she was incorrect finally she admitted she was wrong and said that it was too late for her to fix it and that if I wanted my money back I would have to call U-Haul. Unprofessional and with a lot of attitude.
Grifen Bmake sure that the employee states everything that the company will and will not charge for prior and after return processing . i was unaware of some charges due to lack of explanation and requirements .
Tierra MI got there at 930am and there was a sign saying "I will be back at 10:15am." Employee got back at 10:25am. The employee was not friendly at all. Then, I brought back the truck at 12:30pm and there was a sign saying "I will be right back at 1:10pm." I parked the truck and left. I went back at 1:30pm and again, the employee was not friendly at all. I asked him to check the truck and he told me "You're good, you'll get a receipt on you E-mails. Poor customer service.
Guillermo LWonderful customer service.
Jeremy HService engine light was on at pick up. The truck ran well, and I didn't have any issues. but I do think the service engine light needs to be addressed.
Ashley SDifferent size trucks to choose from but I do realize space is limited The employee was super friendly and helpful
Charlotte DI had to go to several different locations to pick up trucks and equipment. I had a pickup location on my phone, however, when I got to the designated location indicated on my phone, I was told it wasn't there and that I needed to go somewhere else. I went to four different locations, this needs to be rectified. Overall I would say all persons I dealt with were very friendly and professional but the runaround was ridiculous. If it wasn't for the exceptional stafff I would give uhaul a one star at most. The online reservation is great but to have to go to different locations with mileage charges is insane especially considering I paid for a vehicle trailer that wasn't there when I went to pick it up. Understanding time delays and other unforeseen circumstances you guys should really think about consumer cost given the inconvenience of travel to different locations and unreliable availability of vehicles/tows. I truly hope you understand the importance of the people/staff you have employed as far as customer needs/ satisfaction is concerned otherwise you'd be an absolute waste of time in my opinion.
Hannah MEverything was just fine
Bobby HNo improvement needed
RICHARD HConduct training for store employees. Rental details were altered during pickup.
Steven WDid not have needed supplies
Alan SN/C
Jesse PLocation opened 15 minutes late. I had to stand outside waiting for them to open on a cold windy morning.
David MIt would be nice to have the equipment a person reserves to be at the location they reserve it at. I had to go to two different places to get what I needed. When it was all supposed to be at one location
Jeffrey MMyself and my father are both disabled veterans I have never hooked up a U-Haul trailer before nor did either of us have the back strength to hoist it onto the back of my truck. When I asked the person that gave us the trailer how to do it the U-Haul lady there had no clue and refused to help us and went back into the office and sat down. So we did the best we could and pulled it to our home only to find out that the lights did not work on the trailer and had to call uhaul for a technician and that was a whole nother ordeal in itself this has been a terrible experience
Michael BAnother non-brick and mortar uhaul store. Treated nice and check in efficiently done. I had to back trailer into spot and disconnect it myself.
Dennis HDrop off was really easy!
ZEBULON PCheck all light plugs and lights before renting out the equipment.
LUZ MJust a small lot, not much you can do about that.
GREGORY AVery unprofessional. When I went to pick up my truck there was no one there. My pick up time was 9am and I wasn't able to pick up my truck until 2pm because no one was in the office.
Chris TAssociate was fabulous! Polite and professional; watched a video with me on how to hitch up a trailer (it had been many years since I had rented one). I think that would be my one suggestion: training on some basics for the outlier U-Haul locations like at storage facilities. But again, she was wonderfully helpful.
Daniel TThe customer service rep was extremely rude
MELISSA BThe truck I rented had clearly not been serviced, likely since it was new. Long story short, it was in no condition to be rented. Three of the tires were bald, the front tires showed severe toe wear due to the alignment. The alignment was clearly off due to worn out steering components. The truck shook violently at 50+ mph, and shook horribly when bumps were hit. The suspension was pretty much done for as well. As an automotive technician, I tend to nit pick these things anyway. But in my professional opinion, the vehicle requires extensive repairs, possibly beyond it's worth depending on it's age. In which case it should be taken out of service.
Michael WI reserved the vehicle for 1030 this morning. I arrived early at 1020 only to find the location locked with the sign stating that no one would be back until 1130. The Uhaul I had reserved was parked outside however, as stated before, no one was available to give me the keys to the truck. Finally the employee showed up at 1045. When questioned as to why there was no one available he stated that Uhaul doesn't let them know about the reservation times for their vehicles. I found that hard to believe being that the truck I had reserved was already prepared in the parking lot. Overall, I thought the male employee was unprofessional and lying in his statement.
Marco Nthe person at pick up didn't have a clue how to enter my info nor did she assist me in hooking up my trailer. I had to do everything. It was a joke! Either she needs more training or a new job. I would never come back to the Memphis location
William S