Be more welcoming and have the proper person on duty!!!
CYNTHIA S
Customer Reviews for Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Didn’t check the vehicle in no paperwork provided
TERRENCE PNeed better drop off customer service representation. No visual drop off inspection and I was wrongly charged for gas at this location. Not professional and bad business.
WILLIE JThey tried to charge me an extra $278 for returning the uhaul where I told them I would be returning it. I spent 2 days disputing it and spent 6 hours on the phone with customer service figuring it out. I still have not received an email telling me how much I was charged. Also my UhAul came with a quarter tank of gas and I told them that. They said sorry it says it is half a tank in our computer so they never re-embursed me for the gas.
William LTruck was filthy, gas on empty. Was out of our way to pick. Not the location we asked for.
Melody BService was good and fast. This location has the added advantage of being a convenient store so they're open much longer hours than a typical U-Haul location!
CHRISTOPHER SFees. Y'all want almost $400 for a day and 3hrs. That's 27 hrs. Then it was old. I won't never rent again.
Leigh AThe pick up was good, and the girl at Citco was very friendly. but overall experience with U-Haul has been awful! I made a reservation in advance and got a text 2 days before we were supposed to move that you didn't have a truck. I called and spoke to 7 different people each one unable to help at all. The solution was to get a truck 26miles away. I asked that U-Haul not charge for the extra miles and every person at "Customer Service" said they couldn't do that. Why could U-Haul not put a $50credit on my account?! The final person I spoke to was Patrice and she was very helpful but could only find a 26foot truck in another town. . Knowing we were on a timeline for the move we had to take it. We originally reserved a 15foot truck. Well the truck was too big to enter the parking structure of our daughters apartment so we had to park a block away in the rain and move everything in the rain. How did they accept the reservation and have not rucks in Auburn? I will never use U-Haul again and every parent I know moving their child to college will hear my story because apparently thisnhas happened to multiple people. Please do something about your supposed Customer Service that is unwilling to help so passed me to the next agent. Also the checkout on the app shut off mid check out so I had to call to make sure I was checked out because the clerk at the Citco is unable to see on her end .
Jon PWas not the location I had selected at website.
Travis HSome people shouldn't be vendors! The owner of Citgo was not on time to give me the keys to the equipment and he was very rude! I'll never go back to that location again! Uhaul customer service was great, it's just the vendor he sucked!
GOLENYAR CThe staff at the CITGO were not prepared. They somehow canceled my truck then gave me the keys to a truck that hadn't even been checked in to that location. The truck was a complete mess both in the cab and the back.
Michael BLocal field office for this location "does not take calls to confirm pickups until 9 AM," as confirmed by UHAUL customer service. So if you make a reservation to pick up at 8 AM like I did then you're just "shit out of luck" as the employee at this friendly neighborhood dealer puts it. Even with visible confirmation on my phone and the keys to the UHAUL sitting right on the counter the Citgo employee had me wait for the local field office to wake up 9 AM. -5 stars. ESH.
Melissa GI discovered that the amount of gas in the car was not sufficient for more than 9 miles, and I had to put in an amount of gas to get my house. Upon returning, I discovered that I had to put in another amount of gas because the fuel indicator had an issue. Surprisingly, three fuel-filling transactions were deducted from my debit card, not two. One was repeated, with a value of $9. The strangest thing is that I discovered that about $69 was debited from my account as well, and instead of paying $29.29 (as you announced), I paid about $95 to move a sofa and chair that cost $100!!!!
Hossam IApp/website extremely slow. Reset several times. Hand truck was not with the truck, could not find reservation at store at first.
Heather BTruck was full of Sheetrock and no other one available Terrible experience
Ken LNo one was helpful at the store.nor has Mruck mileage has been reimbursed
Marhas HHad to use this location after I was 20 min. late for a pick up after hours caused a cancellation. That needs to change before a Cxl occurs. A text, phone call, something or at least an hour after scheduled time would be practical. The Citgo location had no one on-site initially that new how to check in UHaul customers to get the rentals. The location is a busy gas station that takes way too long to service UHaul customers.
NATHAN JPicked up the truck with 3/8 of a tank of gas. Required us to fill the tank completely up on its return instead of getting it back to the 3/8 level.
BRAD SLocation did not have the reserved furniture pads. Told me that I would have to call and go to another location to get them. Was not willing to go to any effort to correct the problem. Truck cab had soda can(s) under the seat and cigarette butt(s) in the floorboard. Cargo area required removal of light debris (coat hangers, etc,) and a full sweep-out before use. Absolutely no instructions were provided regarding truck check-out, use, and return.
Eric HUhaul is side job of a gas station convenience store.
Katherine BGreat location and personal were very helpful and courteous.
Murray ZMy whole experience with uhaul was extremely unacceptable. They insisted they didn't have the truck I reserved even though 2 were sitting right there. The only other truck there was a much bigger truck. I took the bigger one and had to pay the difference. Immediately leaving there I had to stop at an actual uhaul store to get it looked at because it was driving awful. The truck had no oil in it. They put oil in it and suggested I call roadside service to have it looked at. We had to wait a few hours for them. Then I was given an auto transport for free. When we went to pick it up it was not free. The morning person at corporate decided to not show up for work that day so I had to wait for 2 hours for the next person to come in. Turns out someone who I had no dealings with took it upon themselves to change the price. Finally made it to my destination and the movers that were hired through uhaul kept putting me off so I had to find a different moving company to help. AWFUL!!!!!! I will never use uhaul again
Lisa RI wish somebody would of told me they charge an arm and leg
Kieran RI checked the truck back in with the correct amount of gas and 12 hours early. Attendant on duty did not check the equipment back in and was sent an email the next day stating I never returned the vehicle. I drove back to location and he said he was too busy to do it and would get to it. Had to call 800 number to contact him and get him to finally check it in.
Michael ZI had trouble using the app to return the vehicle. The kind folks at Citgo took care to help complete my rental return.
Rob RSo for everything looks great
johnnie cI went for U-Haul in auburn, AL. They said no vehicle at that place. So they booked from nearby place for 5 hour. I went the near by place. I told them that I want to return it after 8 hour. They said it will cost extra day. I agreed because i had no other choice. I returned the vehicle in the same day evening. However, in the receipt it says, i returned next day and charged me for two day. My question is why they charged me even if i wanted it to return in the same day???I used uhaul many times. This is the first time I am not full satisfied with the behave.
MOHAMMAD RMake sure vehicle is clean. Location seemed unkept inside.
Mary BN/C
Soubonh PI brought the truck back with more fuel in it than when I picked it up but was still charged for fuel. Was showing 99 miles to empty when I picked it up and had 115 Miles to empty when dropped off. Was also charged for an extra day without any explanation. I was a little late because of an accident on the interstate near Montgomery. But when I asked the clerk (who was talking to the manager on the phone) he said I was good to go. No explanation, no indication of any extra charges. Just ticked me off that I was charged extra when I did my part in taking care of the truck and my obligation.
STEPHEN BThe person was not there at time of pickup. We had to speak to him over the phone in the gas station. No instructions were given nor an inspection. Some guy working at the gas station handed my husband the key and explained he didn't know what else to do. Will not go back nor recommend Uhual.
Jessica MI called this pick up site the day prior and was told that they would be open at 7am for my pick up. I was supposed to have the 24/7 pickup service. The site did not open till 9:15am. I called the 800 uhaul number and there was nothing they could do except say they were giving me a $50 credit on my rental…which did not even get credited. I waited at this location for over 2 hours trying to pick up our rental. Completely unacceptable and extremely poor service. Very disappointed.
Daniel GI had a small ant problem but other than that it was a pleasurable experience.
Wanda EPickup and dropoff was fine…
ANTIONE HThe tank was only half full. There was no dolly or furniture pads in the truck (which we didn't realize until we had already left) Attendant did not know how to add additional authorized driver
BLAIR BAbsolutely no customer service, only there to take your money.
Sam CThey purposely charged me for an extra day and added coverage I denied. That is fraud.
leonidas cMake sure you tell them. That the gas hand either doesn't work or something is wrong with it. We didn't even go 10 miles in the truck and was almost charged $100
Chelsea WNo issues with drop off. But I did have to drive ANOTHER 15 miles to the drop off location.
Jason SUhaul told me to deliver truck to another address, happened to call this place and he helped me immediately. We drove a extra hour to deliver first to the wrong address, just found this place and they helped us shortly.
Candice BA young man named Tracy drove the truck around a tight corner for me and pushed a U-Haul trailer out of the way with the bumper in order to make it past a concrete barrier joking about how sometimes you just have to do that. The original drop off location had no room for the truck and I was told to proceed to an overflow parking area. There was no one at that location so I went to a nearby Citco gas station having a U-Haul drop off and the lady there was excellent. She was the only bright spot in the drop off experience.
Edward AMore cashier during peak time,
Wanda CPlease do not change selected drop off location to a random gas station with no U-Haul rep.
Josh WThe UHAUL technology made the check-in process extremely frustrating. The person checking me in at the location was so nice and was doing all she could, but the actual uhaul website for picking up my truck kept glitching and wouldn't let her submit my license. We ended up being there over an hour because it wouldn't let us proceed. I tried to call uhaul, and was on hold for 45 minutes by which time we got it figured out. I will not be using uhaul again if I can avoid it. Please fix this issue.
Jordan TNada
John GMy over all experience was poor .from first call making reservation ..
Hazel CGood job!
Jasmine RNot the cleanest location.
Michael PPrice was a little high for only 3 hours and only went 55 miles round trip
April HBe careful when you reserve a week early and then UHaul changes your pick up location to a different city and your time the night before your set reservation and does not call you the day before, like UHaul said they will before 6pm. Be sure you call and talk to someone on phone before not just using online reservation. Was not very organized on where trucks were located for my set reservation since the set location was out of trucks.
Blake DIt was okay.
DUANE AI was told I had to park and unhitch the trailer in a space myself and then park the truck. Then they almost charged me for another day because they said I was late by the time I parked everything myself. Also the truck gas wasn't quite on half when I got it (which I showed them a picture of it) and I didn't quite hit half when I put gas in it so they charged me for that even though I dropped it off as full as I received it
Anthony BVery friendly representative at the citgo U-Haul gas station
Brett WIt’s too bad that you changed me for return the auto transport in different place even though you told me I can drop any place without any issues.
ALI AProvide paper copies for tax purposes...email is great as a back up......staff was nice
SAMUEL SDo not send people to a area where no 1 is there & then send them somewhere else & charge them for being over the mileage when it’s your fault you sent them to a deserted place to return the uhaul in the beginning!!
MARSHA CBy far the worst experience I've ever had. When I arrived to pick up the Uhaul, the cashier handed me his cell phone to talk to someone else about my reservation because he didn't know what to do. When I talked to the manager he hung up in my face after being completely unprofessional and rude- moments later he called the cashier back and the cashier then handed me keys and did not escort me out to the Uhaul. When I asked which one was I getting he said he didn't know so I had to walk around the parking lot to find the Uhaul myself with no initial walk through. It was by far THE WORST EXPERIENCE EVER.
Alyssa FGreat experience!
George BEverything was good
IVAN HI had bought gas from this location and ended up buying a little more as it was just under 3/4. Which was a tad lower than I meant for it to be. But he tried to say it was at a half and wanted me to put in $5.00 more which would have been full. I took it at 3/4 when I picked it up. I put in just over $3.00 which put it up almost to 7/8. I guess it helps his business as it is in his gas station. Not the cleanest nicest location. But good hours still would not want to go back there.
ALLIENE V