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Victor U
Customer Reviews for Citgo On Western
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service; attendant interaction professional.
Jerry LThe pick-up was confusing and the man initiating it seemed frustrated with us. It seemed like an odd location to pick up from.
Christine KComputer took forever to boot up so even though I had completed everything on line and pre paid it still took over 30 minutes. Truck ignition switch was almost non existent from previous damage. (I have a picture) Tons of play in gear shift so hard to get into gear. Because of ignition switch damage beeping continued after leaving the cab. Was told later truck shouldn’t have been driven in that condition. After multiple attempts to find an actual person to talk to at U haul and an hour of being on holds off and on was told to go back to place I got it from. By that time movers were there and elevator time was reserved. I was moving my daughter s apartment after she unexpectedly died 2 weeks earlier and didn’t need this extra stress. Would never recommend U haul. If you try to contact them expect a run around, numerous transfers, and long wait times.
Michele S