Comentarios del cliente para Citgo Food Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Citgo Food Mart

Grado total:

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John H. en

Grado:

El cliente no dejó un comentario.

JOHN D. en

Grado:

El cliente no dejó un comentario.

Chadd W. en

Grado:

I dont know

HAYDEN M. en

Grado:

El cliente no dejó un comentario.

Henry H. en

Grado:

Charged me for equipment i did not use or ask for. Sent me to two different locations AFTER reservation was made. Then charged me for extra day because UHAUL HAD ME RUNNING AROUND FINDING TRUCK THEY TOLD ME THEY HAD AND MY HELP LEFT BECAUSE IT TOOK TOO LONG SO MY WIFE AND I HAD TO MOVE OUR SELVES. THIS WAS THE WORST EVER IN THE WORLD WOULD NEVER EVER USE OR RECOMMEND UHAUL TO ANYONE GO RYDER.

ANDRES A. en

Grado:

El cliente no dejó un comentario.

Ryan S. en

Grado:

El cliente no dejó un comentario.

WARREN G. en

Grado:

Conveniently located for what I needed: hauling exhibit materials from our storage unit to the Infinite Energy Center for Japan Fest.

Brandon G. en

Grado:

Clerk behind the counter could care less about me as a customer. Waited around for 30 minutes just for the paperwork. I won’t be using this location again even if there isn’t a car trailer within 20 miles of me besides this place.

Timothy D. en

Grado:

U-Haul should really work on a better check-in system. I spent almost fifteen minutes doing a pre-pick up check in hoping that this would speed up the pick up process. It still took another 15 minutes waiting for the system to process my reservation. The gentleman at Citgo was very helpful and pleasant, though.

Yulian K. en

Grado:

The person was extremely rude and refused to let me return the car carrier trailer early.

jay W. en

Grado:

The guy working did not know how to work the system. I should have filled everything out online instead of him putting in the information. I had to go behind the counter at the gas station to help him figure out what information to put in. A little sketchy.

Geoff D. en

Grado:

Not sure, but it’s tough to get to if you miss it and have to go all the way back around the highway.

Sherry B. en

Grado:

Pick up location too far from home. The rental process was interrupted twice for gas customers. I had already done online check in for me and my husband but clerk was confused and had to enter information again.

mark r. en

Grado:

I had a drop off location in griffin a hair salon. when I called in to see if I can drop the trailer in jackson ga. I was told I had to return it to norcross. this was not the arrangement I made. this is the second time my experience with uhaul was bad. I will not use again

Linda F. en

Grado:

Citgo food mart is convienient right off I85 and open Sundays 6am til 11pm. This was the most convienient, organized return we have ever had. The manager was awesome.

LAWRENCE D. en

Grado:

The customer service and the rental process was extremely poor and suspicious. They charged us for 2 days and we only had the rental for 5 hours. They were not transparent and were quite frankly very rude. We will not rent from this location again.

timothy p. en

Grado:

Uhaul 1-800 customer service lacking ability. Web-site poor interface. Very poor intra-system communication

Michael H. en

Grado:

El cliente no dejó un comentario.

Sierra U. en

Grado:

El cliente no dejó un comentario.

Allan W. en

Grado:

I booked my reservation without insurance. I could hardly understand the guy and I thought he asked if I had insurance. I replied yes and he charged me insurance. He said to just call the 800 number and they would remove the insurance. When I did they said that I've already taken the vehicle and she couldn't do anything about it. So I was changed for something I did want or need. I would like a refund for my insurance charge.

Olumide O. en

Grado:

My initial drop off location was 4450 Satellite Blvd which was 2.2miles from my trip destination; 3867 centennial trail nw duluth. I wasted about 40 mins trying to locate 4450 Satellite Blvd, Duluth right on Satellite Blvd where I was meant to drop off. After unable to locate the place as GPS kept taking me to another destination, I called the branch number (770-446-1186) and was told by the person who ansered the call that that branch is under construction and that is why i cant locate it via the GPS and he advised I look for a nearby location. I put a call through to the Customer Care line (877-217-1942) and was assigned to drop off at the closest location; 1804 Beaver Ruin Rd, Norcross, GA, 30071 on getting here, I saw I have incured additional 13.2miles instead of just 2.2miles that I was meant to use to get to the drop of location. The agent gave me a receipt of $14.84 extra charge which I totally dispute. It was not my fault for these mileage but lack of proper communication and information updating of partner location availability by U-Haul. Although, the experience was good for the home move, returning equipment was where I had issues. I am not willing to pay any extra $14 since I have already even paid for gas chasing shadows of non available drop off location. I wil appreciate that my withheld $100 is returned untoched by this transaction. Thank you and keep up flying.

Yvonne F. en

Grado:

El cliente no dejó un comentario.

Violent K. en

Grado:

El cliente no dejó un comentario.

GARY B. en

Grado:

El cliente no dejó un comentario.

Denise H. en

Grado:

It was a bad station that we were able to drop off. Not a place I'd so for gas but fine for dropping off the u haul

Kichul W. en

Grado:

El cliente no dejó un comentario.

Grantz S. en

Grado:

Horrible customer service and way over priced. Did not receive the right size uhaul that I reserved. And was not given the time I reserved as well. I reserved 5 days prior requesting a 15ft from 10am ro 8pm. Got there and had to wait 45 minutes to get the uhaul. Got an 11ft and was told to be back at 3:30. Then was told 4:30 was fine. At 4:16 I recieved a call saying I was suppose to be back at 3. Terrible customer service and the price was ridiculous. Will NEVER use this company again.

David M. en

Grado:

El cliente no dejó un comentario.

Jen M. en

Grado:

El cliente no dejó un comentario.

Larry B. en

Grado:

El cliente no dejó un comentario.

Fabian F. en

Grado:

La persona k me rento el camion nunca me comento que. 14 dolares ivan incluidos para segun la aseguransa del camion. Eso me cobro al finalisar la renta del dia. Nunca me comento que era opcional o no bueno grasias es la ultima ves que rento un camion con ustedes

Jason P. en

Grado:

El cliente no dejó un comentario.

Anthony D. en

Grado:

The store rep didn't inform me of the return time frame.

McLaine M. en

Grado:

I will not be doing U-Haul in the future. I had reserved a truck for the U-Haul location off Peachtree Industrial and Pleasant Hill - was sent an email saying it was confirmed, then sent a subsequent e-mail 8 hours before pickup stating it was moved to Beaver Ruin - meaning an additional $20+ in mileage fees. My reservation was then canceled without notice to me and was only informed of the cancellation upon arrival at the Beaver Ruin location. I was then forced to pay a higher fee because the truck I had reserved was no longer available in the size I wanted. In short, U-Haul unilaterally made decisions resulting in my bill being easil7 $40 more than what I had reserved or intended. The man who ran the Beaver Ruin location was wonderful, respectful, and I appreciated his approach to customer service. No issues with him or his business location. I will just not be using U-Haul in the future - unsure if it's a lack of management of their data management, customer service, or what - but I'm out. Thanks guys.

Laurie K. en

Grado:

El cliente no dejó un comentario.

Tim C. en

Grado:

El cliente no dejó un comentario.

Marquita A. en

Grado:

Thank you for helping. Choose another location due to traffic issues.

Cynthia J. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

El cliente no dejó un comentario.

karen s. en

Grado:

The original drop off location I was given had been torn down 4450 Satellite Duluth. I had to wait on hold for 1o or 15 minutes to get a new drop off location.

Chris W. en

Grado:

Had to pick up the truck at a gas station that was very sketchy and the clerk that was helping us barely spoke english.

Deniz D. en

Grado:

Excellent and nice

PINA S. en

Grado:

El cliente no dejó un comentario.

lecresia h. en

Grado:

I don’t agree with paying as much as I did for one hour use of the truck. The representative was nice but, I personally feel over charged.

Michael M. en

Grado:

El cliente no dejó un comentario.

virgil o. en

Grado:

El cliente no dejó un comentario.

Darren H. en

Grado:

I had reserved a cargo van at another location but when I went to pick it up there was no cargo van available at the time of pick up, so I went to another city where one was available. I appreciate Citgo at this location for their accommodation. If something unexpected happens, a follow up would be nice. Thank you, Darren

kevin w. en

Grado:

Operator didn’t know how to use the system. I wanted a 1 day rental but he set it to a 2 day rental and then couldn’t figure out how to change it. Took over 40 minutes to get it figured out. I was super upset about it. The truck was poorly maintained and the ride was aweful and the truck was super loud. I would NEVER rent from this location again. I would NEVER tell a friend to rent there either. I might not even rent from UHAUL again because the experience was so bad.

Shaunice H. en

Grado:

The van was filled with cigarette ashes and debris. Hardened liquids on knobs. The tire pressure was low and needed an oil change for the vehicle per van computer. I traveled over 400 miles and these things should’ve be taken care of prior. When I called to confirm reservation, the representative at this location tried to change my reservation time and quoted fees. Very argumentative over the phone about me brioche vehicle back by 6pm when my reservation was for 1 day. He said that he rented it out to someone at 8 pm but I was reserved for 24 hrs. I was never told about the leak in the van and when keys were handed to me with paperwork it stated that I was ok with those issues. Some of my daughters items were wet due to the inclement weather. We can safely conclude that I was not happy with the services and would like a portion of my charges of not all refunded to me.

JOHN D. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

El cliente no dejó un comentario.

diana g. en

Grado:

The check engine light was on. Other than that all was good. Great service from the person who took my call at the Indian Trail location and from the man at this location.

william y. en

Grado:

I was charged a full day for late drop off. The location was very difficult to reach - I spent over an hour looking for a way to get in. Obviously I am not from Georgia and had no instruction. I used a GPS but no one prepared me for the difficult location.

Mark D. en

Grado:

Charged my card twice

JOHN D. en

Grado:

El cliente no dejó un comentario.

Kathy S. en

Grado:

Truck had low air in tires.

LLOYD E. en

Grado:

When I arrived they had no record of my holding my truck rental. I should the attendant my verification on my my phone. He was still able to loan me the truck.

Dianne M. en

Grado:

I had requested a 20 foot truck and was called an hour and a half before I was scheduled for the pickup and told there was none available. They did have a 15ft but I had to make two extra trips. I will say the customer service rep was kind enough not to charge me for the extra hour and a half that I had the truck, which would not have happened had I had the truck I requested.

Terence T. en

Grado:

El cliente no dejó un comentario.

Patrice G. en

Grado:

El cliente no dejó un comentario.

Seokyeong Y. en

Grado:

El cliente no dejó un comentario.

Dennis R. en

Grado:

Service the truck thoroughly before the next customer.

Mark L. en

Grado:

El cliente no dejó un comentario.

tammy O. en

Grado:

I've never been treated more poorly than I was today. I had to use a location that I did not request and it was 12 miles from my house plus that's extra gas to go to those 12 miles and the gentle man I had to deal with was rude. Because of the way I was treated I want a full refund. I plan on filing A complaint with the Better Business Bureau and all socialmediaI would never recommend U-Haul to anyone if anything I would deter them from using you

Danyell E. en

Grado:

El cliente no dejó un comentario.

DANNY L. en

Grado:

El cliente no dejó un comentario.

Kanika T. en

Grado:

El cliente no dejó un comentario.

osai i. en

Grado:

El cliente no dejó un comentario.

Russell B. en

Grado:

I was very disappointed to have to rent a trailer much larger than I needed at a much higher price than I wanted to pay. I really needed to take a 5x10 one way and since the website didn't explain the ridiculous reason that some can't go only one way, I had to call in to find out what the problem was. I will look for other companies next time. The locations were fine, but i won't recommend U-Haul in general.

Lisa N. en

Grado:

El cliente no dejó un comentario.

Tacora J. en

Grado:

El cliente no dejó un comentario.

Matthew D. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

Equipment was great. Employees at both the pickup and drop off locations were excellent.

Ken C. en

Grado:

Dealer was very rude ! I am not think skinned, but good grief. Nasty attitude and will not be using their services and dare I mention ever!

John H. en

Grado:

Difficult access to go East on Beaver Ruin Road and to get to I-85.

Gary M. en

Grado:

Poor drop off service the guy was rude and disrespectful I would really like a refund or talk to someone in corporate office

alberto b. en

Grado:

El cliente no dejó un comentario.

D.T. S. en

Grado:

El cliente no dejó un comentario.

Senthil N. en

Grado:

El cliente no dejó un comentario.

Carol M. en

Grado:

Rubber connectors for chains need to be serviced. l would rent from this location again. Lauren 770 447 5017 was very helpful, friendly and not sure what my next step would have been without her assistance; It was my first experience with U-Haul and a pleasant one.

Fateh K. en

Grado:

El cliente no dejó un comentario.