El cliente no dejó un comentario.Caleb B.
Customer Reviews for Citadel Storage
(Distribuidor de U-Haul del vecindario)
Cincinnati, OH 45213
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 4 p. m.
- Dom.: 1 p. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
how to turn in the vehicle and keys was not included in the in-person interview. No one is at the site after 6pm. online instructions were provided but it took awhile to figure them out. A detailed cheap sheet at the time of registration concerning how to return everything would be nice.MARIA D.
This does not only apply to the above location but overall at a few. The vans always seem to be really dusty inside and sometimes dried mud or dirt. I always sweep or vacuum the inside and I always have the urge to spray off the outside when I rent one. It's not horrible bad, and maybe I'm just a clean freak. I appreciate the service very much.Jeffrey G.
The dashboard and cup holder area was nasty and not well cleaned. The windshield wiper was also broken and needs repair. This should have been taken care of before the rental period.Daniel B.
Truck was not in good condition. Driver door was very hard to close. The check engine light was on, and the cab was dirty.Matt T.
El cliente no dejó un comentario.Doug S.
El cliente no dejó un comentario.FRANCES G.
El cliente no dejó un comentario.KARLENE J.
El cliente no dejó un comentario.CHRISTIAN D.
Quick, friendly process.FRANCES G.
Furniture pads were not included in the u-haul truck.Benjamin K.
From the beginning the worker seemed out out and annoyed. The truck had a cracked mirror, was dirty, and the transmission kept slipping. We got back again the guy seemed annoyed, told us we were good then I got charge extra money. I will not rent from there again.REBECCA L.
El cliente no dejó un comentario.Bonnie H.
Sales representative was very rude and not helpful at all...racist. I received a dolly but no ramp on the truck that I rented, which made the dolly useless. Very unprofessional this particular location need to have less of their racist feeling at work in order to have more of a professional setting.TRICIA W.
El cliente no dejó un comentario.MICHAEL M.
Best experience of customer service ever renting a U-Haul perfect location for the area , mile rates were a bit high because of it being a week end rate, we didn't have far to go any how so that helped with them being so close, No hassle experience good customer service and reasonable.Felipe A.
El cliente no dejó un comentario.BONNIE H.
I reserved a car hauler at my local U-Haul branch, five minutes from my house. The reservation was transferred and I spent an hour driving to and from to pick it up. Then, another hour to drop it off. Very inconvenient for the consumer. When I reserved the trailer, The employee at the desk was less than friendly. The ratchet for the wheel straps on the trailer were nearly seized up from not being lubricated. It took a lot more effort to operate them. I picked up the trailer at 20 minutes after two for four days. I was told it had to be returned by 2 o'clock on the fourth day. That's 20 minutes that I paid for that I did not get to use without paying for an extra day late fee. I also felt that the rental per day was over priced. I made it clear to the employees that I spoke with that I will not ever be using U-Haul again. Then, when I returned it, I patiently waited in line and the employee let someone cut in front of me. How rude and unprofessional. I have used U-Haul many many times over the years and I have never found customer service to be at the top of their list.Philip B.
I wouldn't use Uhaul again with a gun to my head.Jay S.
El cliente no dejó un comentario.KELLY O.
El cliente no dejó un comentario.DASHICKA Y.
El cliente no dejó un comentario.MICHELE N.
It rained heavily - one corner of the truck leaked into Mom's attic. For your radar.Kevin D.
Very simple, the man who checked us in was very helpful.CAROL F.
El cliente no dejó un comentario.Patti S.
Changed my 9' cargo van to a 10' truck without telling me! When I got there, I couldn't get ahold of anyone to get it fixed, and had to take the truck, which was not what I wanted, or what I reserved!Rachel L.
El cliente no dejó un comentario.Jennifer M.
El cliente no dejó un comentario.Jonathan S.
El cliente no dejó un comentario.Zoe T.
I do have a problem!! I put the fuel back in the vechile and was still charged. I'm confused!! Not happy about that.MARGARET G.
Drop off after hours requirements are exhaustingTimothy G.
El cliente no dejó un comentario.TEK P.
El cliente no dejó un comentario.ANNETTE M.
Absolutely horrible access to uhaul trucks after buisness hours. The process is overly complex and poorly explained prior to picking up the vehicle. I will never rent from Uhaul again.Stephen S.
Prefect on everything. I will be back. By word of mouth is 100% positive Thank you again.PAMELA T.
The truck I rented needs to be taken out of rotation and serviced. The driver door would not fully close and the driver side sun visor fell off while I was driving. I've never rented a bad vehicle from U-Haul. This was a first.ROBERT C.
El cliente no dejó un comentario.JOSEPH K.
El cliente no dejó un comentario.ANTHONY B.
El cliente no dejó un comentario.Sarah R.
I would recommend this location for the help we received. He was fast on getting us out the doorSAMMY S.
El cliente no dejó un comentario.BRENT S.
Friendly and very quick service!NICHOLAS B.
El cliente no dejó un comentario.ANGELA D.
El cliente no dejó un comentario.Wyatt W.
Your prices are much higher than Public Storage so probably I would check them out or recommend friends to Public Storage.SERETTA B.
The service was great but the inside the seating area of the vehicle was not cleaned properly before it is rented out. My husband had to clean it after we picked up the vehicle. Another thing, the wait time to get to a customer service representative was over 46 minutes. Those are the two things that I think need improvement. I will definitely rent again from U-haul when the need arise. Thanks for the service that you offer.ANDREA O.
El cliente no dejó un comentario.MICHAEL J.
El cliente no dejó un comentario.ANNETTE S.
Not needing to do the online checkin would be nice. I thought I had to do it so didn't drop off the keys when I brought the truck back originally afterhours.ALEXANDER M.
I had no issues with my rental.TIMOTHY S.
Service representative was very helpful and made the process quick and easy.Kimberly P.
The person who rented the Uhaul was friendly and gave me a chance to use the Uhaul truck til 10:30pm that same day. I got everything moved and really appreciate the fact he did that. Good job and I would recommend them to family & friends.SHIRLEY T.
Not charge $170 to bring the truck to another locationRYAN F.
The app isn't greatBrian T.
El cliente no dejó un comentario.TRINA L.
El cliente no dejó un comentario.ALAYNA K.
The employee was excellent!PEGGY B.
El cliente no dejó un comentario.JOEL T.
El cliente no dejó un comentario.DEBRA J.
El cliente no dejó un comentario.TIMOTHY L.
Friendly and efficient group. Equipment was in good order and easily accessible.RICHARD R.
Old Truck bi gas cap, didn't run well... sqeeking breaksDan M.
THE MOBILE WEBSITE WAS A BIT GLITCHYJOSE JONATHAN A.
El cliente no dejó un comentario.Carl C.
I have 2 pending charges for this rental, please quit over chargingjennifer L.
Very nice people and servicesANGILA C.
Only negative feedback I can give is that there was a used surgical mask left on the dash which was a little gross. Other than that the booking, pick up, and drop off process was so easy and convenientJacob S.
The vehicle was so dirty and smelled so bad. I had to drive with the windows down the entire time just to stand it. The cab was so gross I do not understand how you charge people a cleaning fee if you're not actually cleaning the vehicle. I got charged a cleaning fee for how gross the cab was before I even got in it. I will never rent from this company again. The amount of money I spent for how gross the vehicle was is insane to me.LAUREN A.
El cliente no dejó un comentario.KEVIN P.
Your associates should throughly explain the return policy, actually the return time. I was charged an extra day of rental because I returned after 4:00 pm. My understanding of the return was that I had to return before the closing time.RICK D.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.EDMUND C.
I was not informed that the drop off was past business hours and therefore was charged a fee unknowingly. Also, my drop off was late due to being closed and not understanding what to do.JOHN M.
El cliente no dejó un comentario.Richard D.
I will not go back to this location. I have been renting uhaul for 4 months now on a weekly basis. I have never felt more harassed in my life. If the person working there didn't walk away from me when he did, I was going to politely tell him to get away from me, that's how harassed I felt.DAMIAN F.
El cliente no dejó un comentario.Julian B.
El cliente no dejó un comentario.MARCELO M.
Super helpful and saw me pull in and right away took the trailer off for me and was a seamless process!!Amanda T.
Great balance of professional friendliness and efficiency. I appreciate the great service. ¡Gracias!THOMAS S.
El cliente no dejó un comentario.TRACI H.
I rent from her because they are efficient, the place is clean and it is always a great experience!Deborah R.
El cliente no dejó un comentario.VAUNE B.
El cliente no dejó un comentario.CHRISTOPHER D.
El cliente no dejó un comentario.Elissa M.
El cliente no dejó un comentario.LATOYA F.
El cliente no dejó un comentario.ROGER C.
El cliente no dejó un comentario.BEREKET D.
El cliente no dejó un comentario.JONATHAN M.
Great service, streamlined process, highly recommend this location!Barbara R.
El cliente no dejó un comentario.Dain P.
El cliente no dejó un comentario.Tara C.
El cliente no dejó un comentario.MARY K.
Ryan the customer service rep at Citadel Storage was awesome! He made my reservation, pick-up and drop off experience a breeze! The cargo van I rented was clean for the most part but, the passenger seat had stains and what looked like animal hair all over it. Also, the dashboard and steering wheel could have been wiped down. It looked a bit dusty. The van itself drove great and was well maintained. Great price for the few hours I needed it for! I would rent a U-Haul from Citadel Storage again! ¡Gracias!THERESA P.
El cliente no dejó un comentario.John R.
Location was fine. Calling two references while everyone blocks spam calls is over the top.Shawn F.
Excellent customer servicejason W.
El cliente no dejó un comentario.JEFFREY B.
Please note the tire blew the inside fire wall. The cause were spring hanger bolts are put in backwards so the nut and bolt rub on the inside of the tire. There was a complete ring around the tire and is exactly where th eblow out took place. My concern is fortunately this happed at a very slow rate of speed 20 miles per hour in a city. had this been on the highway at 55mph there was a great chance an accident would have occurred. My recommendation is to please address the spring hanger bolt situations for future customers.Betty M.