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Nicholas W
Customer Reviews for Circle Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was a little hard to find but the representative was so nice and informative and the equipment was clean and in great working order
rosa dNone to be done.....
Seetharam MNo improvements needed - best U-Haul location ever. Great staff, incredible support and service!
Hannah HDear U-Haul Customer Service, I hope this email finds you well. I am writing to express my dissatisfaction and dispute an unexpected charge incurred during my recent rental experience with U-Haul. On MARCH 24, 2024, I rented a 10 foot truck (TM 3425k) from a Staten Island, NY facility for 1 day, with the understanding that it was a rental for the day, not on a per mile basis. Throughout the reservation process on your website, at no point was it explicitly stated that there would be additional charges for mileage. To my surprise, upon returning the vehicle, I was charged an extra $49.05 for mileage. This charge was entirely unforeseen and not communicated to me beforehand. As a conscientious customer, I meticulously reviewed the rental terms and conditions provided by U-Haul, and nowhere did it mention any additional fees related to mileage. I am deeply disappointed by this lack of transparency and feel misled by the information provided on your website. As a result, I am formally requesting a refund of the $49.05 that was unfairly charged to me for mileage. I want to emphasize that my intention is not to escalate this matter further by involving my bank or any external parties. Rather, I am reaching out to you directly in the hopes of resolving this issue amicably and swiftly. I trust that U-Haul takes customer satisfaction seriously and values transparency in its business practices. Therefore, I kindly request that you promptly process the refund for the disputed amount and provide confirmation of the same. I appreciate your attention to this matter and look forward to a favorable resolution. Please do not hesitate to contact me if any further information is required. Thank you for your understanding and cooperation. Sincerely, Yuriy Steblak
YURIY SThese guys are already the best there is. The customer is number 1 the employees are number 1 also... I'll be coming back whenever I need them
Joe bFirst time experience and it was a two thumbs up for me! Will recommend anyone in need.
Jonathan CVery good customer service and very considerate management.
KARAN SCircle automotive is a family owned business that knows how to succeed and take care of the customers.D, Freddie, Mike, Rose and Sam are the best.
Jon SThe app was slow and difficult to navigate
Timothy FThe Customer Service rep was outstanding. We loved her attitude & smile. Truly made a mundane transaction an exceptional one,
Partha MLook like a junk yard. Very muddy not what I expected but it worked for us. Thank you
Elizabeth KAll good
Tahir Sexperience was great . very smooth from securing the truck to calling with a question and then the transition at the desk, Rose made it easy get in and out . and I would recommend to anybody , This location to rent. Thank you
Tony SGot the truck drive off the lot and the gas light comes on but than wants to charge me a gas fee for returning it with a little less than 1/4 of a tank!
CANDICE KVehicle didn’t have back up camera and back up alarm. It also has mechanical issue as it’s not picking up quickly.
Naseer AThe site itself was great. The people there were awesome. I had a 24/7 reservation and the app/site would not take the back of my ID. I called customer service and I was hung up on twice. I went inside and the people there promptly got me my reservation.
CHRISTOPHER TVery late
CARLOS TThe area was muddy and not cleaned. Moreover the truck I was given suppose to have 1/4 tank if gas as per contract, but it was way below ,close to 1/8 of the gas.
Abir DI thought the bike trailer came with tie down strap. It was not the case.
Tahsin Ri have done business w this facility many times im a very happy customer and i will return again & again they are worth 100 stars everyone offers great service proud to be a customer
Joe bDifficult to get the key out of ignition and 0 oil life...
Christian FExcellent customer service and organization.
Hernan TNone
Saravanan KStaff is very helpful and caring. Perfect u haul experiance. Made renting anything very easy with no hidden charges. Rent with confidence
STAN LExcellent services
Helmi SI received the van with less than 3/4 of a tank of gas. I fueled it to morr than received it. I told the lady at the counter about it when I returned the van but was charged for gasoline when I received the final bill. Please refund the fuel charge. Thank you, Joe Pang
Joe PI drop off my truck around 10 pm, and there is no lights at all over there my wife had to hold a flash light so I can see while i reverse to park there.
Bola GEverything was quick and simple and affordable. No surprises. Very nice staff.
Theodore HVery friendly and helpful girl at the desk made for an excellent experience.
Gregg PParking parking parking!!
clint aVery poor response to U-Haul app. Tried multiple times the app keeps hanging. Had a hard time renting and returning. Please clearly mention where to find the keys. The video mentions back of truck or drop box. There was no drop box, the keys were hanging on a gate. Response times to U-Haul app pathetic
Srinivasan RVery professional
Dawson AThe lady who assisted me at pickup is an outstanding representative of your office. Please thank her for her excellent customer service Joe Pang
Joe PFriendly and helpful customer service
JAMES SStaff should inspect and ensure the truck is closed or tell the customer to close it before the customer heads off the road. If back of truck is open it’s too windy to drive with
Ogechi IMake the parking situation a little more clear! Other than that it was great.
Steven BEasy to return
Darren CDifficult conducting mobile pickup and drop off at location.
Keyur PI always pick motorcycle trailer from this location. Friendly staff and always good experience.
Rahul Rgreat job
Elmir KStaff and location were great, trailer looked fine, but had a terrible vibration at highway speed. Shook my entire truck. Also the the screw down hitch lock is a terrible design. I’ve rented the motorcycle trailer countless times, and this is the first time I’ve seen it. I thought it was tightened all the way, but it popped off as I loaded my bike, damaging my tailgate.
Carlo DThere are always friendly and accommodating the needs.
Chandra MOver all worst experience ever. I reported that the miles mentioned on the contract was less than the actual miles on the dashboard. Still I was charged for the extra miles that I never drew
Vivek GI'm not rating the location but the overall experience. Our reservation, 24/7, was at a different location (Stefanelli Avis in Princeton) in Princeton, which had not properly set up the pick up of the truck on a Sunday when they are closed. (so we couldn't get the truck we'd reserved). We called Uhaul who then arranged for us to pick up a truck at Circle Automotive in Monmouth Junction at a later time and at a location 7 miles further away. Again, the location was closed and the experience signing in using our phone was needlessly complicated. They asked for passport info to verify the driver, and then took our son's phone number and took forever to call him (he was right with the driver) to verify that his dad could drive. Delayed us another half hour. We are reluctant to use Uhaul 24/7 again after this experience.
Carolyn BGuy is nice and helpful rented a few times. Over the years he always has trucks..
robert WThe staff is very friendly and helpful and this is my repeat visit and they have maintained their quality .
Deepak CCharged for a gallon of gas that was not needed. I have pictures of gas gauge before & after which do not match what they had on contract & receipt. 29 miles used & I added 2 gallons of gas at return, which is more than enough for a van that supposedly gets 16 miles/gallon. And then they charged 5.70/gallon when contract stipulates $4.75/ gallon.
Walter GNothing everything was great the employee was helpful and friendly. If anything just have the pricing a little clearer. Luckily the guy at the counter helped me understand an save some extra money.
Bill KVery helpful.
joel rthank you.
LUIS VLoved
THATIANA RI always get the rental from here for my business they always accommodate my requirements.very helpful would recommend this loacwtion tp everyone
Chandra MCustomer service was fantastic!
Beverly SI had an U-box delivered to this facility. The manager and staff were friendly and very helpful. They notified me when the box arrived, and were helpful in providing access to the box for unloading.
Tai W | Overall Experience