Customer Reviews for Cigar & More Tobacco Outlet
(U-Haul Neighborhood Dealer)

502 reviews

335 S Dupont Hwy   New Castle, DE 19720

(302) 326-0641

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(302) 326-0641

335 S Dupont Hwy
New Castle, DE 19720

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Have more trucks available

Trinette Mack 
Rating:
5.0

None! Everything was great.

connie hicks 
Rating:
4.0

When someone put in more gas done, what was inside the vehicle. You guys need to Rembrandt them back for that. Because that's is not fair

dwayne russel 
Rating:
5.0

Customer did not leave a comment.

Sade Tatman 
Rating:
4.0

Keep up the service

Lesly Placid 
Rating:
4.0

Customer did not leave a comment.

Joan Colon 
Rating:
2.0

My experience with this location was beyond terrible. Between the poor customer service experience, to the poor maintenance of the vehicle. I would not recommend this location or this service to anyone. I could not see due to broken windshield wiper to the truck doors not closing completely. I was not satisfied nor was I happy. I made a reservation to have to repeat myself and have to pay again in store. Very unprofessional.

Mylon Marcus 
Rating:
3.0

Customer did not leave a comment.

Jonathan Anthos 
Rating:
5.0

Customer did not leave a comment.

Timothy Bayard 
Rating:
5.0

Customer did not leave a comment.

isaiah stanley 
Rating:
1.0

Friendlier customer service. Better price for shape of equipment.

Skyler Zamarripa 
Rating:
5.0

Everything was ready just as we requested and secured online. Friendly staff, quick and efficient. Excellent service all the way around!

Justin Lantz 
Rating:
5.0

The staff was very helpful and professional. Explained all in great detail

james yetter 
Rating:
5.0

Customer did not leave a comment.

Sabrina Young 
Rating:
1.0

Hand truck wheels did not roll smoothly...I was told I could drop the key off after returning the truck. I dropped the key off in the drop box the same day...I waited to get a email from them. With the closed contract..I never heard from them. I tried calling, no one answered the phone..I had to drive back to the location to get the contact closed out...They never checked the drop off box.I watched them retrieve my key .

David Collier 
Rating:
5.0

Todo esta bien

Joseph Clauens 
Rating:
3.0

Just have a truck a little closer to my location

Darius Barrett 
Rating:
4.0

Customer did not leave a comment.

Maczene Proctor 
Rating:
1.0

Not have the customer use there own equipment for rental and still get charged full price

RANDY BEY 
Rating:
1.0

This pcae is a scam rip off artist

JERMAINE DAVIS 
Rating:
1.0

Wrong address and phone number listed on the reservation. Caused me to drive 20 minutes out of my way and be late to my reservation. The vehicle was damaged/ banged up. The vehicle was dirty. Hair left all over the vehicle. It smelled. There was dirty in the bed of the uhaul which made my things dirty. When dropping off the vehicle we parked next to all the other uhaul. The guy in the store told us to park it in the spot we got it from (all the way on the other end of the large parking lot) but we could not because another car was parked there and he was arguing with us that it needs to go back in that spot. Just poor service overall.

Bria Greenlee 
Rating:
1.0

This was a horrible experience. The address for the truck pick was incorrect and very far away. I definitely lost money in gas... The 335 S Dupont address is not correct. After speaking with the Uhaul dispatch I googled the name of the store- Cigar & More Tobacco and drove to that location. The location was in a very bad neighborhood and the customer service was horrible. The attendants were rude, arrogant, extremely slow and unorganized.. Not to mention he barely spoke English. When I finally received the UHaul truck keys I was directly to walk 1/4 behind the store to get the truck. The walk was in a bad area with not lights and liquor bottles littered everywhere. I'm glad I didn't send my wife. This location is not a good U Haul location. DANGEROUS!!! Oh yeah when I got the truck the window was down and it had rained earlier. Also it was dirty

Peter Simpson 
Rating:
4.0

I would highly recommend this location very professional.

DWAYNE HARDEN 
Rating:
5.0

Customer did not leave a comment.

RENEE CORBIN 
Rating:
5.0

Customer did not leave a comment.

lulian baytista 
Rating:
5.0

Customer did not leave a comment.

Ashleigh Holt 
Rating:
5.0

Customer did not leave a comment.

Mustafa Sahin 
Rating:
5.0

Everything was great. Great service.

david davis 
Rating:
5.0

Everything went well with the process and the vehicle itself was in great condition. It was a pretty hot day but the air conditioner worked great. The vehicle was clean with the exception of there being a Pepsi bottle that had most of the fluid gone and a half of a pack of cigarettes. It didn't really leave the cab dirty. I just was concerned that it may have been assumed that i left it there.

Jamar Thomas 
Rating:
5.0

Customer did not leave a comment.

RONALD TATE 
Rating:
4.0

Customer did not leave a comment.

dareen lane 
Rating:
3.0

Customer did not leave a comment.

Brittany Irons 
Rating:
4.0

Customer did not leave a comment.

Sincere Wilson 
Rating:
2.0

Customer did not leave a comment.

Stharling Sanchez 
Rating:
3.0

Customer did not leave a comment.

Terrence Bradley 
Rating:
5.0

Customer did not leave a comment.

Lia Jackson 
Rating:
5.0

Customer did not leave a comment.

Stephanie Seabrooks 
Rating:
3.0

Got charged a cleaning fee when truck was already dirty when received and a fuel charge when I dropped truck off at night with a fuel receipt. This is just a way to get more money!! Never using U-haul again!!!

Edward Meyer 
Rating:
5.0

Customer did not leave a comment.

Cynthia Park-Mortimer 
Rating:
5.0

Customer did not leave a comment.

Mohammad Amin 
Rating:
5.0

Customer did not leave a comment.

Prakash Ravi 
Rating:
5.0

Customer did not leave a comment.

Tyrone Shaird 
Rating:
5.0

Customer did not leave a comment.

Louis Fletcher 
Rating:
5.0

Customer did not leave a comment.

JAMES POWELL 
Rating:
5.0

I was told I would get the final bill e mailed to after the truck was inspected. But I have not received an e mail from them.

Ronald Cummings 
Rating:
4.0

Customer did not leave a comment.

David Muellenberg 
Rating:
4.0

Customer did not leave a comment.

david mills 
Rating:
1.0

Was scammed by cigar outlet. Guy at counter said we missed our booking, said it was yesterday but every email and receipt proved it was for today. We only used 40 miles but he made us pay for 90.

Donnie Murray 
Rating:
3.0

Customer did not leave a comment.

crystal guess 
Rating:
1.0

They gave me a price on paper and then I went on my bill and seen something else this was very disrespectful and dishonest the mileage read was off they told me it would be ok. Truck was dirty and I got the blame.truck drive crazy and was loud and smelled like dogs I mopped it so my stuff wouldn’t smell but they complained… I said this is how I got the truck.. and I have pre pics and after…

JACQUELINE BAZEMORE 
Rating:
5.0

Customer did not leave a comment.

Leonel Valle 
Rating:
5.0

Customer did not leave a comment.

RAEKWON WILLEY 
Rating:
5.0

Customer did not leave a comment.

Karen Reeves 
Rating:
3.0

Customer did not leave a comment.

Nieama Baxter 
Rating:
5.0

It takes a while to get back your money refund

ANTHONY MARTIN 
Rating:
1.0

The man who checked me in had no clue on how to use the Uhaul system, it was absolutely dreadful he pulled up the wrong account took forever and charged me for a dolly I never even used. I reserved a dolly but he said it wasn’t in my order so I never took it for my move.

Anna Monreal 
Rating:
5.0

Customer did not leave a comment.

Melinda Hayes 
Rating:
5.0

Customer did not leave a comment.

victor Vega 
Rating:
1.0

Vehicle was filthy. It was a 20 dollar rental and showed up $53 on my credit card statement. THe place was shady as all hell.

Kevin Swed 
Rating:
2.0

Customer did not leave a comment.

Dion JOHNSON 
Rating:
1.0

Needs to clean before of any job

Wilfredo Alfaro 
Rating:
5.0

Customer did not leave a comment.

Raymond Penn 
Rating:
3.0

Customer did not leave a comment.

David Wilson 
Rating:
4.0

You should consider adding instructions on where to locate the drop off key box for U-Haul. I returned the truck at night and it was hard finding the drop box for the key return.

Jessica Davis 
Rating:
4.0

Customer did not leave a comment.

Rodney Lott 
Rating:
5.0

The Gentleman who waited on us was very nice!

Danette Brock 
Rating:
4.0

The rear door needs some work difficult to get open

Jean Young 
Rating:
5.0

n/a

Nadine Johnson 
Rating:
5.0

PLEASE CLEAN YOUR TRUCKS BEFORE YOUR GIVE IT TO YOUR CUSTOMERS! I didn’t have To go far but I am glad I was able to move my items Thank you!

Nassir Tillman 
Rating:
5.0

The process of picking up the vehicle was extremely easy.

DOMINGO JOHNSON 
Rating:
5.0

Good Services

GERALD VOLCY 
Rating:
4.0

Customer did not leave a comment.

Earn Holt 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hyre 
Rating:
5.0

No comments

Asmiou Moumouni 
Rating:
2.0

I was told I could get there and use the mobile app there. Well that ain't go well in the morning.. So I had to be wait 1 in half hours for the store to open .

Maurice Kelly 
Rating:
4.0

Customer did not leave a comment.

Sheila Hawkins 
Rating:
4.0

Customer did not leave a comment.

douglas solomon 
Rating:
5.0

Customer did not leave a comment.

Annika Day 
Rating:
5.0

Customer did not leave a comment.

Melinda Sandoval 
Rating:
5.0

Customer did not leave a comment.

Eric Nkansah 
Rating:
2.0

Customer did not leave a comment.

DEXTER BLAND 
Rating:
5.0

Pickup and return of the cargo van was easy. No problems.

Wendy Holmes 
Rating:
5.0

Customer did not leave a comment.

Thomas Ryer 
Rating:
4.0

Customer did not leave a comment.

Vicki Colmery 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE BELL 
Rating:
5.0

Customer did not leave a comment.

Douglas Eriksen 
Rating:
2.0

Clean the trucks after return. Do some maintenance on the vehicle.

Shula Reaves 
Rating:
3.0

The owner did his best to help but the unit I was forced to take was not what I ordered. The lower driver side mirror was damaged and unusable which was a safety concern. The location was also far away from my home instead of multiple closer locations.

Edward Trevorrow 
Rating:
4.0

Customer did not leave a comment.

Erika addison 
Rating:
1.0

Location barged me an additional $50 for equipment that I did not use. This was charged to my card a week after the rental was completed.

Donald Quill 
Rating:
3.0

The drivers side mirror needs tightened it does not stay in place when adjusted

Kayla Peters 
Rating:
2.0

I was guaranteed a truck at 3 didn't receive a truck until after 6 by then I paid for it and had to bring it right back because it was too late for my help to help me they have jobs they needed to get to so I paid 56.00 for nothing because I was guaranteed a truck by 3 and it wasn't available

TERRY CALDWELL 
Rating:
5.0

Customer did not leave a comment.

Abdallah Nasser 
Rating:
5.0

Customer did not leave a comment.

coleman gibson 
Rating:
1.0

Fire the guy at the counter.

PHILIP GORDON 
Rating:
5.0

Customer did not leave a comment.

PRITPAL SINGH 
Rating:
5.0

Customer did not leave a comment.

Bernard Connelly 
Rating:
5.0

Fast reliable service. The Customer Customer Service Rep was very kind and respectful!

Moses Green 
Rating:
5.0

Keep doing what you doing

boakal kiawu 
Rating:
3.0

This pickup location was fine. Nothing incredible, but I didn’t have any issues picking it up. The equipment had sticky fingerprints all over the dashboard that needed to be cleaned.

Luke Nigro 
No reviews have been submitted for this location.

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