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Roxzy O
Customer Reviews for Chuck And Sons Auto And Diesel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady that helped us was knowledgeable and very pleasant. Wish your main business on white mountain was the same. We will never rent from them again and all our business will go to Chuck and Sons in Taylor az
ronni jI rented the trailer specifically to haul a side by side but when I tried to drive it in I found that the opening was not wide enough. So I rented and pulled it for nothing! It would be great if your dimensions on your website included the opening size. It would also have helped if the rental person would have asked about that since I told her what I was using it for. I too should have checked the measurements myself.
Daniel KNothing, I love the convenience of Chuck and Sons and their sincerity in helping me!
carrie lBrandi was a great help and I have been to this location twice now.
Robert LAs above
Thomas JVery pleasant customer service!
carrie lEverything was great
Catherine HAgent was friendly and very easy to work with. I have used this location previously and will likely go there in the future.
William MThey told me to complain about the Kent location so I did just that. They were eager to do the repairs, because it was needed the next week. U-haul should give us some sort of compensation.
Thomas SThe attendant at this location is very friendly and we were able to quickly be assisted. Another location in Taylor didn't answer the phone.
Daryl MNothing
thomas cOnly problem was when we picked up the truck, the app the lady needed to use was being difficult. Took awhile to rectify the problem, even though she was on the phone with uhaul. Otherwise it was all good. I appreciate the local service! I will use them again.
LuAnn RIn and out in10 minutes again thank you uhaul
Daniel MI liked how the agent/owner insured the truck's gas tank was full before I drove away. This concept is reassuring and leaves no "guessing or estimating" how much I need to refill before turning in at destination. Recommend all UHaul facilities use this for checking out vehicles.
GREG LVery friendly, professional. I would highly recommend Chucks and Son's. Brandi and Chuck are the best
Roxzy OThe manager Brandi helped us with the whole process. It was nice to get such good customer service.
Robert GGPS sends to the incorrect location but a phone call to the business gets you clear directions.
Alicia BThe lady who helped me went far above and beyond to ensure that I got a trailer which was supposed to stay locally. She made at least two phone calls to get things straight and because it was taking over an hour to get everyone on the same page she told the people she was dealing with that I should be charged less which was done. This lady deserves a bonus!
John IAttendant was friendly and helpful, fast service.
Gregory SMake sure the truck is in working order first off and hasnt been sitting for a month. Then if your storage offers a free month dont put upon availability in the fine print your tricking your customers. Don't risk your customers safety in order to try to get your equipment where it needs to go.
Valjeanne GNothing, excellent customer service, friendly, helpful and professional. Thank you Brian Tate
Brian TGreat customer service
HARTLEY TIt is a bit of a messy looking place. Didnt get to meet anyone because they close at 3pm. The desk employee was very nice on the phone
Ingrid HCustomer service was excellent. She's very professional and very friendly I only rent from her
Roxzy Overy good professional service
MARK MDid a great job
Harold HThe young lady at Chuck and Sons was very cordial and professional and the equipment was in exultant shape.
GARY GCustomer service is wonderful!!
Roxzy OLovely customer service, great communication, and she was sure to thoroughly check everything over on the trailer before I left.
Sarah TThe rental facility said U Haul would email me a rental contract and also email me a payment receipt. They did NOT! I got neither one from U Haul! That stinks, and is very unprofessional.
Wayne BThe truck was clean and functioned perfectly. The car trailer running lights did not work and I did not find out until my early morning departure. My spouse followed closely behind until the sun rose trailer could be seen. I am not sure how the lights would have been tested during the day, because the U-Haul represented checked the turn signals and brake lights.
Kyle MI was billed an extra $70 and they did not know why. I had stopped in at 9a to let them know I had 2 unload around the corner and would retrn posthaste. I was told no problem.The fee was for a 2 hour late return. I had no idea and would have started earlier had I known.
Mary JEverything was good.
ross bThanks for the excellent service!!
CARL M