I was charged for gas even though I filled it up to 3/4 as I was toldEBRIMA K.
Customer Reviews for Chuchays Supermarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.dean S.
Chaucys is it great location great customer service.PHILLIP W.
Staff was very professional and nice.Sandra Q.
Entire customer experience was painful and misleading. Booked a truck, furniture pads and dolly for a Saturday move. Website indicated all equipment was available at Polaris Self Storage. Received a rate for a Saturday rental. Confirmed reservation. Several hours later I received a call that the location I chose did not actually have the truck indicated on the Uhaul website. As such, my reservation was being transferred to another location 3 miles away. I proceed to go through the confirmation process, including submitting my drivers license through the digital portal. On rental day I show up at the new location and find they have no furniture pads or dolly. I was told to go to another location. That would have been great information to know before I showed up. By then I did not have time to search for the additional tools that, according to your website, were part of my reservation. To add to the poor experience, when I returned the truck, full of gas, I was subjected to a different per-mile fee than was quoted and shred upon during my initial reservation. I found the entire experience misleading at best and possibly fraudulent.William A.
El cliente no dejó un comentario.Ensa B.
El cliente no dejó un comentario.TOMMY B.
El cliente no dejó un comentario.Hang L.
I was very frustrated with the pickup experience. I signed up for the 24/7 mobile pick up at 9:00. When I arrived, I clicked â€œI am ready for pickupâ€ on the app and continually got an error message telling me I needed to wait for a representative to arrive on location at 10:00. That was an hour from my reservation time. After trying to troubleshoot and reach a representative via phone, we went into the supermarket and asked if anyone from Uhaul was available. Fortunately, there was a kind rep who was able to help us. Overall, this was a very frustrating start to my moving day. 24/7 contactless pickup should not be promised, if the company cannot follow through on that service.Michael P.
very friendly and helpfulAnthony D.
El cliente no dejó un comentario.MARCELO F.
The employees at this location are some of the best I have ever come in contact with. They are super friendly and go out of thei way to helpMike P.
El cliente no dejó un comentario.Joseph C.
great service, they are cooperative expecting the Reciept will send us very soon.Mulugeta G.
El cliente no dejó un comentario.MARIANA F.
El cliente no dejó un comentario.Nancy Z.
The location was chosen based on proximity to my office. However, it took 45 minutes (I was the only customer) to complete my paperwork/sign-in as the person doing the processing was being taught by another person. Communication was poor. Vehicle was filthy. Like really dirty. Fries on the floor, tobacco containers, tobacco spit and loose tobacco on the dash and floor. Other trash also. They did not do an inspection or offer to help clean it. Did not have dolly I requested, instead had furniture dolly which was not as helpful. Had to go back into store to tell them dolly was not in truck as paid for. Also - lock on back of truck had been cut. I had to personally buy a new lock and key to use this vehicle. Truck ran fine - had 149k miles, so it was not in great shape, but serviceable. I will not be renting from this location again.Kimber W.
El cliente no dejó un comentario.Rooservelt A.
To start my truck, I had to shake the steering wheel back and forth until it went in the right spot for the key to turn. Took me 10 minutes to get it started several times while struggling to turn the key.Tyler W.
The pipes on the truck were so loud it gave me a headache and it was very obnoxious. Other than that truck was goodLuke D.
Great service and customer serviceANDREW K.
They sold the truck to another customer while I had to e key didn't call or nothing very unprofessionalLATOYA F.
El cliente no dejó un comentario.Nitesha S.
El cliente no dejó un comentario.Joseph R.
El cliente no dejó un comentario.Dan H.
Nothing that I can think of at this moment.Cheryl M.
Excellent fast friendly easy serviceNeiamaha H.
Don't charge me more than what you tell me the price would be.Ashley D.
Uhaul was parked in office building parking lot surrounded by their cars, making it extremely challenging to get 26' truck out. Was dirty in the back and truck only had quarter of a tank to start. When returning the person put next to no effort into the return and was upset that I didn't park the truck half mile away in the same lot because I didn't want to damage those cars. Overall won't be going back here.TYLER S.
Online pick up and turn in is a fiasco! I'd rather go stand in line at a center. Fix this hot mess! Do betterTim D.
The woman that helped me was so kind and helpful she was overwhelmed with a lot of people coming and going but was so nice and made the process easy.Mike M.
Not cleaned when picked up is s as n understatement: there was someone living if it, heater and all. Returned the unit with more gas than when I picked it up, yet they bill be. Over months they have wasted hours of my time.STUART H.
El cliente no dejó un comentario.Anita C.
El cliente no dejó un comentario.JILL D.
El cliente no dejó un comentario.FU C.
Put up signs that say where to park truck upon dropoff. Designated spots would be nice.SCOTT S.
El cliente no dejó un comentario.RACHAEL F.
Merry ChristmasTAL C.
El cliente no dejó un comentario.DYNN ACHESSON S.
My card was charged twice due to Uhauls faulty systemsKENDALL V.
The staff at this location was great however the uhaul system it's self was horrible. It kept freezing up at the patient portion. My card was charged and then it wouldn't allow her to proceed she called uhaul they took over and said my card was declined I said of course bc the money is already pending from when it was processed. So I had to pay on another card do basically it was double charging ppl as a result of this issue. The customer before me came back in and said he was charged 2xs as well from uhaul rerunning it several times. So now I have to wait 3-5 days for this $74.90 to clear which messed me up from other things I needed to do. It wasn't the store bc the worker pulled up other websites like YouTube etc it worked just fine. This is an inconvenience to ppl who are moving and spending money for certain things to be double charged because uhaul system freezes. Not acceptable again not the stores fault but the systemGwendolyn C.
El cliente no dejó un comentario.CAMERON W.
El cliente no dejó un comentario.dennis H.
The service in the place was great. But we had to go there because the location in my original reservation didn't have the truck I reserved (so I would rate the whole experience as "below average"). I also reserved a dolly and it was not available in either location.NOAH F.
El cliente no dejó un comentario.CROSBY B.
Truck was dirty with baby bottles, trash, water bottles left inside. Man came out saying he owned the trucks and did not care when he was told they are dirty.JEAN S.
The van I rented was listed online to fit a queen size bed in it, so I assumed it was tall enough for the box spring and mattress to stand upright. That way the headboard, footboard and sides all could fit in there as well easily. But, the only way the queen size bed fit in the van was angled making the loading and unloading a huge problem. You should not advertise this van as being able to hold a queen size bed without it standing up on it's size fully. This was very DISAPOINTING.Dan S.
El cliente no dejó un comentario.MARCY B.
El cliente no dejó un comentario.GUSTAVO B.
Was a disaster from start to finish. Truck was not available on the day we reserved it. Then when they â€˜tried' to fix their problem, they messed it up again and someone else's name was in our order that they input for us. Just a disaster.JASON M.
El cliente no dejó un comentario.Tasha H.
The truck had so much dirty sand, I had to sweet and mop it. No Trolley available. It's ridiculous, gas was almost empty. He claimed I didn't get charged for gas but he did not refund my $25. I will never rent from there ever again. On top of that he calculated wrong miles. 8 miles turned 12 miles.ADENIKE F.
The location is cheating customers by adding fake fuel charges. The personnel at the location threatened with physical violence after I complained about the fuel charges.SENAD S.
Very nice people and a very easy check in/put process. The location was great. The truck as a whole was fine. The cleanliness of the cabin wasn't great but it was acceptable. The engine had some mechanical issues. It lurched and jerked when accelerating. It made the 200 miles I drove very uncomfortable and some of my things I was moving were damaged.SHANNON H.
Easy, quick and outDONALD S.
equipment was clean but one tire didn't have enough air. I didn't see the indicator on the dash in time and worried about getting stuck on the road which is why I didn't fill up the 1/8 tank I used - got charged for the 1/8 tankphilip L.
El cliente no dejó un comentario.BRANDY C.
I only needed an afternoon rental, and this location worked out well. The only reason I gave it 4 instead of 5 stars is because it took about 15 minutes for the process once I got there - problems with wifi and also the truck had not been checked in when returned by last user. Luckily we weren't in a huge hurry, or that would have been very irritating. A great thing about this place is that they are open til 7pm, while many of the other rental places are only open til 5pm.SUSAN A.
Worst experience ever Truck did not function properly informed the staff and they still sent it out for another customer to use Rude staff - except for Dennis and his dad Never ever would use this location ever!!!KATHY J.
Keep communicatingramatu C.
sooooo helpful. incredibly nice guys. would come here again!Kimberly S.
El cliente no dejó un comentario.RAASHAD E.
I have been over charged $167 through Uhaulâ€¦ They submitted charges for mileage that were never accurate or even taken because the truck was still out in my possession.JENNIFER C.
El cliente no dejó un comentario.BRITTANY O.
#1 i was over charged will see if it will come off like they said. Had van for less than 2 hours and they said over 100 miles. Didn't go over 30 miles. Van drove fine on side streets but like crap on highway.DAVID S.
Keep doing what you are doing. Great service, clean vehicles and easy to work with.PAMELA A.
The only problems that I had were with the app. Multiple timeouts and had to refresh several times to advance to the next step. One error was fatal, but starting over allowed it to resume were I was.Keith L.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.JOHN R.
Every thing was amazing and I can't wait to rent again. Very honest hearted people and hopefully are blessed.PAA O.
Everything was good. Check-in / check-out was easy. The cargo van was clean & ready to go. I was anxious about leaving my own car overnight due to a rash of break-ins in our area, so, the store's owner directed me to park at the front of the store, and came outside with me to point out the location/direction of some of the security cameras, where any activity would be recorded (my car was fine). Store Owner was courteous, professional and kind.CYNTHIA D.
Gentlemen was extremely nice and took the time to make sure all my paperwork was completed and I had no questions about anything. Would recommend this location as wellLINDA P.
El cliente no dejó un comentario.Darius S.
Make sure that U-Haul online makes very clear that a PERSON NEEDS to complete the information online beforehand, and the site needs to emphasize that the truck and supplies are not paid for yet, till the driver's license, second's person's phone #, etc. is received- this should all be stated on the website so that when a person goes there, they have everything they need to just pick up the truck and leave. The manager there was extremely rude with a chip on his shoulder.Chris C.
Excellent experience! We are very grateful for the resources to move into our new home!Justin P.
El cliente no dejó un comentario.CHRISTOPHER D.
I would hesitate picking up or returning at this location after dark otherwise it was easy to find and conveniently located. We did the contactless pick up and it was pretty easy to get the truck but I would recommend taking pictures for yourself if the mileage and gas, I found these hard to locate upon return to fill up the tank correctly. The return process had some glitches in the website that made it somewhat time consuming but overall it worked very well for us and I would recommend!Katherine G.
El cliente no dejó un comentario.Taylor K.
The vehicle was just old and needed maintenance. Transmission sounded bad. Broken wire at back wrapped around handleLARRY L.
El cliente no dejó un comentario.Kerri G.
El cliente no dejó un comentario.Ann Marie F.
El cliente no dejó un comentario.Patti R.
El cliente no dejó un comentario.DEDEH C.
Would definitely rent from this location againRobert M.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Tarek A.
El cliente no dejó un comentario.Austin H.
El cliente no dejó un comentario.Ersie J.
Can't think of anything. Thank you!Steve H.
Don't lose that location/owner. Smiling is congratulations and we need to spreading more love happiness in this day and age.DARIEN R.
Chuchays is well managed and efficient at pickup and dropoff. The truck was clean and ready for use. ¡Gracias!John B.
El cliente no dejó un comentario.ROB K.
Very nice people and quick.jeff E.
El cliente no dejó un comentario.Kimberly G.
El cliente no dejó un comentario.Michiyuki S.
The app was very slow and I had to upload photos multiple times.Robert G.
I didn't receive all the blankets, had to make a special trip back. Still didn't get all the blankets I needed. When I called u-haul direct. They said they would refund the full blanket cost. They only gave back $8+ dollars. Total crap.Braden F.
I was charged $258 for a van I rented for two hours. I put about 20 miles on the vehicle,and used little gas.Byron C.