My card was charged twice due to Uhauls faulty systemsKENDALL V.
Customer Reviews for Chuchays Supermarket
(Distribuidor de U-Haul del vecindario)
Columbus, OH 43229
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 10 a. m. - 7 p. m.
- Dom.: 11 a. m. - 7 p. m.
- 12/25/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff at this location was great however the uhaul system it's self was horrible. It kept freezing up at the patient portion. My card was charged and then it wouldn't allow her to proceed she called uhaul they took over and said my card was declined I said of course bc the money is already pending from when it was processed. So I had to pay on another card do basically it was double charging ppl as a result of this issue. The customer before me came back in and said he was charged 2xs as well from uhaul rerunning it several times. So now I have to wait 3-5 days for this $74.90 to clear which messed me up from other things I needed to do. It wasn't the store bc the worker pulled up other websites like YouTube etc it worked just fine. This is an inconvenience to ppl who are moving and spending money for certain things to be double charged because uhaul system freezes. Not acceptable again not the stores fault but the systemGwendolyn C.
El cliente no dejó un comentario.CAMERON W.
El cliente no dejó un comentario.dennis H.
The service in the place was great. But we had to go there because the location in my original reservation didn't have the truck I reserved (so I would rate the whole experience as "below average"). I also reserved a dolly and it was not available in either location.NOAH F.
El cliente no dejó un comentario.CROSBY B.
Truck was dirty with baby bottles, trash, water bottles left inside. Man came out saying he owned the trucks and did not care when he was told they are dirty.JEAN S.
The van I rented was listed online to fit a queen size bed in it, so I assumed it was tall enough for the box spring and mattress to stand upright. That way the headboard, footboard and sides all could fit in there as well easily. But, the only way the queen size bed fit in the van was angled making the loading and unloading a huge problem. You should not advertise this van as being able to hold a queen size bed without it standing up on it's size fully. This was very DISAPOINTING.Dan S.
El cliente no dejó un comentario.MARCY B.
El cliente no dejó un comentario.GUSTAVO B.
Was a disaster from start to finish. Truck was not available on the day we reserved it. Then when they â€˜tried' to fix their problem, they messed it up again and someone else's name was in our order that they input for us. Just a disaster.JASON M.
El cliente no dejó un comentario.Tasha H.
The truck had so much dirty sand, I had to sweet and mop it. No Trolley available. It's ridiculous, gas was almost empty. He claimed I didn't get charged for gas but he did not refund my $25. I will never rent from there ever again. On top of that he calculated wrong miles. 8 miles turned 12 miles.ADENIKE F.
The location is cheating customers by adding fake fuel charges. The personnel at the location threatened with physical violence after I complained about the fuel charges.SENAD S.
Very nice people and a very easy check in/put process. The location was great. The truck as a whole was fine. The cleanliness of the cabin wasn't great but it was acceptable. The engine had some mechanical issues. It lurched and jerked when accelerating. It made the 200 miles I drove very uncomfortable and some of my things I was moving were damaged.SHANNON H.
Easy, quick and outDONALD S.
equipment was clean but one tire didn't have enough air. I didn't see the indicator on the dash in time and worried about getting stuck on the road which is why I didn't fill up the 1/8 tank I used - got charged for the 1/8 tankphilip L.
El cliente no dejó un comentario.BRANDY C.
I only needed an afternoon rental, and this location worked out well. The only reason I gave it 4 instead of 5 stars is because it took about 15 minutes for the process once I got there - problems with wifi and also the truck had not been checked in when returned by last user. Luckily we weren't in a huge hurry, or that would have been very irritating. A great thing about this place is that they are open til 7pm, while many of the other rental places are only open til 5pm.SUSAN A.
Worst experience ever Truck did not function properly informed the staff and they still sent it out for another customer to use Rude staff - except for Dennis and his dad Never ever would use this location ever!!!KATHY J.
Keep communicatingramatu C.
sooooo helpful. incredibly nice guys. would come here again!Kimberly S.
El cliente no dejó un comentario.RAASHAD E.
I have been over charged $167 through Uhaulâ€¦ They submitted charges for mileage that were never accurate or even taken because the truck was still out in my possession.JENNIFER C.
El cliente no dejó un comentario.BRITTANY O.
#1 i was over charged will see if it will come off like they said. Had van for less than 2 hours and they said over 100 miles. Didn't go over 30 miles. Van drove fine on side streets but like crap on highway.DAVID S.
Keep doing what you are doing. Great service, clean vehicles and easy to work with.PAMELA A.
The only problems that I had were with the app. Multiple timeouts and had to refresh several times to advance to the next step. One error was fatal, but starting over allowed it to resume were I was.Keith L.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.JOHN R.
Every thing was amazing and I can't wait to rent again. Very honest hearted people and hopefully are blessed.PAA O.
Everything was good. Check-in / check-out was easy. The cargo van was clean & ready to go. I was anxious about leaving my own car overnight due to a rash of break-ins in our area, so, the store's owner directed me to park at the front of the store, and came outside with me to point out the location/direction of some of the security cameras, where any activity would be recorded (my car was fine). Store Owner was courteous, professional and kind.CYNTHIA D.
Gentlemen was extremely nice and took the time to make sure all my paperwork was completed and I had no questions about anything. Would recommend this location as wellLINDA P.
El cliente no dejó un comentario.Darius S.
Make sure that U-Haul online makes very clear that a PERSON NEEDS to complete the information online beforehand, and the site needs to emphasize that the truck and supplies are not paid for yet, till the driver's license, second's person's phone #, etc. is received- this should all be stated on the website so that when a person goes there, they have everything they need to just pick up the truck and leave. The manager there was extremely rude with a chip on his shoulder.Chris C.
Excellent experience! We are very grateful for the resources to move into our new home!Justin P.
El cliente no dejó un comentario.CHRISTOPHER D.
I would hesitate picking up or returning at this location after dark otherwise it was easy to find and conveniently located. We did the contactless pick up and it was pretty easy to get the truck but I would recommend taking pictures for yourself if the mileage and gas, I found these hard to locate upon return to fill up the tank correctly. The return process had some glitches in the website that made it somewhat time consuming but overall it worked very well for us and I would recommend!Katherine G.
El cliente no dejó un comentario.Taylor K.
The vehicle was just old and needed maintenance. Transmission sounded bad. Broken wire at back wrapped around handleLARRY L.
El cliente no dejó un comentario.Kerri G.
El cliente no dejó un comentario.Ann Marie F.
El cliente no dejó un comentario.Patti R.
El cliente no dejó un comentario.DEDEH C.
Would definitely rent from this location againRobert M.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Tarek A.
El cliente no dejó un comentario.Austin H.
El cliente no dejó un comentario.Ersie J.
Can't think of anything. Thank you!Steve H.
Don't lose that location/owner. Smiling is congratulations and we need to spreading more love happiness in this day and age.DARIEN R.
Chuchays is well managed and efficient at pickup and dropoff. The truck was clean and ready for use. ¡Gracias!John B.
El cliente no dejó un comentario.ROB K.
Very nice people and quick.jeff E.
El cliente no dejó un comentario.Kimberly G.
El cliente no dejó un comentario.Michiyuki S.
The app was very slow and I had to upload photos multiple times.Robert G.
I didn't receive all the blankets, had to make a special trip back. Still didn't get all the blankets I needed. When I called u-haul direct. They said they would refund the full blanket cost. They only gave back $8+ dollars. Total crap.Braden F.
I was charged $258 for a van I rented for two hours. I put about 20 miles on the vehicle,and used little gas.Byron C.
El cliente no dejó un comentario.Fadumo A.
El cliente no dejó un comentario.Joseph P.
Great service. Very Polite and helpful. This will be my go to rental location from now on.mike P.
Great customer service! Truck was in wonderful condition and worked perfectly for our needs. Would use again!Joshua D.
El cliente no dejó un comentario.Leanna R.
El cliente no dejó un comentario.Bryan B.
The vehicle was not checked in at the site. Which could have potentially cost additional charges; had to make what should of not been needed calls to ensure that Uhaul knew that the truck was returned. Also call again to confirm that they indeed knew it was returned.Sarah G.
Loved the new truck and the mobile service was really goodBarbara P.
El cliente no dejó un comentario.John H.
This location person is very rude and even though I filled the gas according to the limit he fighted and argued with us and charged more $$$ .he dont know how to talk to customers. Even the u hall also not maintained properly. Very old .noisy.RAMA KRISHNA N.
Quick & easy to reserve online, ready when I got there.Kimberly G.
El cliente no dejó un comentario.Kay L.
El cliente no dejó un comentario.rebecca K.
El cliente no dejó un comentario.carolyn L.
Agent tried to get me to pay an extra one hundred dollars but I told him I had my confirmation for $152.00, and he said yes but you added $40 insurance to which I replied .... yes that makes the bill $192.00 not $296.00. He then called someone and spoke in a foreign language then came back and and agreed with my math. Did not trust himJim K.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.roberta T.
No problems, no delays!brent K.
El cliente no dejó un comentario.Jason L.
The truck was a little shaky this time. Very loud. Love the location and the people are great.COLLEEN C.
The store personnel were friendly and knowledgeable, and fast.David M.
Please be sure all ordered equipment is available. We rented a hand truck but all that was available was an appliance dolly. The man in the store was very nice.Melinda B.
El cliente no dejó un comentario.Mary K.
Your online check in is not user friendly on time. I was dropped off and left there waiting for 45 minutes while you confirmed things that could have been done days in advance. Worst experience I've had yet with uhaul. Not sure I'd be inclined to rent from here again. Called customer service line and got no one for 15 minutes and chat gave no proactive updated. All reactive.Brian A.
El cliente no dejó un comentario.Allen K.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Sandeep J.
El cliente no dejó un comentario.Dwight O.
El cliente no dejó un comentario.Charles K.
When a truck is reserved be sure it's there for pickup.. Also I was told I would get an available one for the same price and that didn't happen either..leslie H.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.desmand B.
Service was very slow and the van smelled terrible. It obviously had not been cleaned in a while.Mark M.
Just Another Great UHaul LocationMark B.
El cliente no dejó un comentario.Holly M.
El cliente no dejó un comentario.MONICA E.
El cliente no dejó un comentario.justin S.
One of the best uhaul rental experiences i have had yet. The 26' truck was clean and in great shape, pretty easy to drive and was even available with short notice. I would definitely recommend this location!Ryan D.