Comentarios del cliente para Chrome Truck Stop Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Chrome Truck Stop Inc

Grado total:

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Christopher P. en

Grado:

I had never used the mobile check in process to return equipment after hrs and no one explained it to me, had a phamplet or anything on it. I drove back and forth to my house twice and had to look up online, NOT on the uhaul website since your worthless website does not have step by step instructions on how to do that till you are actually actively checking in the equipment. Please check with people and show and explain to them what will be needed in order to check something in after hours. Also, you have 2 options on your website to check a rental status. One - create an account. Two - use your email and rental number. The second does not work. If this is a ploy to force people to create an account and get spam emails, then congratulations. If not, please get this resolved. Either way, it took me almost an hour to just rent a tow dolly.

Will S. en

Grado:

El cliente no dejó un comentario.

Melissa G. en

Grado:

We had to get our tire fixed in Ames, IA, when we returned, since the front-right wheel had a large bolt/nail stuck in it. This added on three hours of time to our move-in day, which set our move back three hours by the time we were able to load everything up from Ames, IA, and drive down to Minnetonka, MN. The store in Ames couldn't do anything for the tire, so we had to call and go online to get the U-Haul help to finally come and fix the tire. It was super frustrating and added even more stress to an already stressful moving experience. Fortunately, the help team was helpful when we called the customer service and they did a good job of making sure that the tire was fixed by calling and texting to give us updates. I only wish we wouldn't have had to deal with this. Nothing about getting the U-Haul was easy. Overall, we had a 7-hour round trip from Ames to Algona (to get the truck) to Hampton (to get the tow dolly) and back to Ames, just to get all of the equipment we needed (since Ames, Ankeny and Des Moines did not have equipment available, nor did anywhere nearby Ames). Then, we had the issue with the nail/bolt in the tire on Saturday morning (move-in day). I'm lucky my dad saw it before we left! I'm not sure when this occurred, but I hope that the store would do inspections to check for these sorts of things before issuing trucks and equipment to customers. Everything about this experience was frustrating, even if staff and people were friendly along the way.

Trent W. en

Grado:

When someone deserves a truck online make sure they receive what they are supposed to. I ordered a 26 foot truck and was told the day before the move it is unavailable, then I reserve a 20 foot truck and never received it!!! Ended up have to use a 5x8 trailer to move a 4 bedroom house.

Brandi B. en

Grado:

El cliente no dejó un comentario.

BRIAN R. en

Grado:

Things went well.

Jon S. en

Grado:

El cliente no dejó un comentario.

Gregory G. en

Grado:

easy

Ken D. en

Grado:

El cliente no dejó un comentario.

Jason F. en

Grado:

El cliente no dejó un comentario.

Cindy s. en

Grado:

El cliente no dejó un comentario.

Nate R. en

Grado:

Great Service. Thank you....

Becky S. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

El cliente no dejó un comentario.

Julia F. en

Grado:

I went online did express pick up. I was at the pick up location approx. 45 min. He deleted my truck I paid for a 20' he only had 15' . I was recharged for a 15' plus utility cart I had already paid for. The gas tank was not full. The truck was filthy. I took pictures. I recurved the refund 4 days later (partial refund) I was double charged for the utility cart. I took pictures of the dirty truck and gas gauge.

Becky S. en

Grado:

Have more equipment available in this location.

Donald H. en

Grado:

Awesome service and lots of room to get in and out.

Daniel C. en

Grado:

Very friendly people I had no issues I ran from them several times before. They are a new location. Sometimes get a little bit frustrated bear with them they are good folks

don S. en

Grado:

El cliente no dejó un comentario.

gary e. en

Grado:

El cliente no dejó un comentario.

Chad S. en

Grado:

Uhaul that a person orders should be at location that’s in the email and not 2.5 hrs away. Had to settle on a 15 ft plus a 6x12 trailer instead of the 26 ft truck I ordered and email said I could pick up at the chrome. Very unsatisfied with that situation.

Larry P. en

Grado:

Worked great

john h. en

Grado:

very friendly staff and ready to help in any way they could

Jon B. en

Grado:

El cliente no dejó un comentario.

Michelle S. en

Grado:

We had a friend pick up the trailer and drop off at our house and another person picked it up once loaded. The only problem we had is there was no jack to jack up the trailer and hook to the truck. We had to borrow a floor jack from a neighbor. Other than that it was perfect for what we needed.

Clayton S. en

Grado:

El cliente no dejó un comentario.

Connie H. en

Grado:

The staff at this location were especially friendly and helpful.

. en

Grado:

El cliente no dejó un comentario.