Comentarios de los clientes para Christy's Heavenly Vapes

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Christy's Heavenly Vapes

Clasificación general:

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Melissa M.
Clasificación:

It took 45+ minutes to get the code for the keys. I sent messages on the online chat, never got any response. We called and we're on hold for half an hour and no one ever spoke to us, the code just finally happened to go through.

Lester C.
Clasificación:

Convenient location. Easy, worry free drop off.

KAREN L.
Clasificación:

The owner was very helpful and friendly. Easy to find location.

Keith E.
Clasificación:

The truck needs to be maintained (no AC and very uncomfortableride) & it was also filthy inside. I ordered 2 doz furniture pads and had to drive 7 miles out of my way to pick them up at another location because they didn't look at the order or made sure to have any on hand.

Bernardo B.
Clasificación:

El cliente no dejó un comentario.

Julie R.
Clasificación:

My reservation time was set for 9am and when I arrived at this location, hours posted were 10am opening time. I was a little frustrated but we decided to get something to eat at a nearby food place to pass time til 10am. We arrived back at the pick up location a few mins before 10am and waited awhile to find no one showed up to open the store. I went next door and asked them if the person who owns the shop I'm picking up the Uhaul would show up or not. She said sometimes this lady never shows up on Saturdays or she'll show up at 12 or 1pm. So I called the phone posted on the store sign, no answer and it went to voicemail. Being very frustarted at this point, I called Uhaul for help. The lady I spoke with said she was unsure what was happening and would try to contact the ownwr and call me back. She called me back and told me that my reservation had been switched to a mobile check in and that I had to download the Uhaul app and do it myself. I was extremely bothered by this as it was done without my knowledge or consent and now I was forced to do it that way. I just wanted to talk to a PERSON, sign the contract, pay, get the keys and be on my way. The lady at Uhaul never asked if I needed any assistance or direction with doing it on the app etc. I downloaded the app and tried my best to do it myself, was able to get the keys out of the lock box and drive away with the truck. Mind you, this wasn't until an hour and a half to two hours after my initial reservation time. I was mentally exhausted and upset by the time I left and all was said and done. I've rented Uhaul trailers before but never a truck and honestly this experience was the worst experience I have ever had with a business. I am VERY disappointed with Uhaul for allowing a vape shop to rent out their equipment if this place can't even follow through with reservation times and talk with Uhauls customers face to face. Had I known prior to driving 55 minutes to this location that I would have to wait around for about 2 hours, I would have never went. Its extremely aggravating to say the least. I couldn't leave for my trip until the next day because of this, I lost an entire day of the 4 days I was given for the rental. And given I was driving over 700 miles with the truck, it was more of a time crunch for me now because I had less time to do everything. I don't know if I will rent a Uhaul truck again in the future or not. I guess I expected more from such a big company and the cost spent for the rental of the truck and dolly. Julie Rozell

JEFF B.
Clasificación:

Christy was very helpful, kind and courteous! She made sure I understood every, and made adjustments to my contract as needed, before I signed the contract. She was very good to work with and I highly recommend her for your moving needs!

MIKE T.
Clasificación:

In the event the drop off location is closed, the turn in app is wholly inadequate and a nightmare to use...won't accept inputs, rejects credit cards, etc. If not for the people I talked to, to rectify the situation, this would have been a truly bad experience. This was my 6th rental and 1st time using the app and if forced to use the app again, I will no longer rent from Uhaul. Kudos to Christy Lewallen at Christy's Vapes in Cleveland, Ga and Richard Cohran for the non computer personal interaction required to fix the problem.

William G.
Clasificación:

This store doesn't open until 10 AM and the on-line Smartphone app was cumbersome and did not give be the key access code. I had to call CS to talk to a rep to get the combo code.

Kim L.
Clasificación:

El cliente no dejó un comentario.

John R.
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Business was supposed to open at 10:00am. Owner never showed. I called two different numbers for the business the day before at 4:00pm and left voice messages for someone to call me and verify truck, I never received a call back.

Nancy G.
Clasificación:

El cliente no dejó un comentario.

Nina D.
Clasificación:

The truck was there but was not ready to go we had to wait for it to be swept out, it is inside a vape shop so while we were trying to rent the uhaul she was stopping to take care of customers that were for the vape shop. That was the first shop the other location where I got the car tow, the strap was broken on one side looks like someone had cut it. had they inspected there equipment we wouldnt have found it at 11pm at night when we could strap the care down on one side.

Jennifer M.
Clasificación:

I was told to check in vehicle (return) on line which I did, however, it did not go through. As a result, I received a somewhat threatening email from U-Haul stating that they would report the vehicle stolen. Very unsatisfied. The pickup location was new to the process. Maybe some training is in order.

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