Customer Reviews for Quick Move Rental
(U-Haul Neighborhood Dealer)

Rating:

4.0

Very good experience. I had a problem opening the lock box but lady came up and opened up. I could not open hand latch . She said the weight of lock sometimes prevents the lock from opening. She might say this in the future who tries to open the lock remotely

Rating:

5.0

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Rating:

4.0

Hard to find and confusing how to drop uhaul and keys off. Person from the smoke shop was helpful

Rating:

5.0

Very helpful and speedy as well.

Rating:

3.0

The pick up was easy and the staff was friendly and helpful. The drop off was a nightmare. I did not have the app, so I had to download it to do the return. The sign that said to use the app indicated there would be some unknown charge if the app was not used. I spent an extra 45 minutes at the location trying to get through using the app for the return. In the future, I will look for a provider that does not require me to use their app.

Rating:

3.0

Have my truck ready.

Rating:

4.0

Fix the problems with the uhaul online return program. Twice now at 2 deifferent locations it would not work nor would the barcode return. Other than that no problems with locations or rentals

Rating:

3.0

Location was fine. Using the mobile app to check in was horrible. Had to try repeatedly taking photos, waiting for the app, starting over.

Rating:

5.0

Very friendly and easy to navigate the process. Looking forward to using this locations services in the near future.

Rating:

5.0

Awesome

Rating:

3.0

After hour drop off

Rating:

3.0

On the page where you select on my phone or at the counter, there should be a statement to arrive at least 30 min early if using "on my phone" option because it took about 35 min to get checked in, approved for the key code and to inspect the truck and take photos of everything they want you to take photos of which went Into my rental time.

Rating:

5.0

Very good

Rating:

2.0

The order of things in the app does NOT match the way things need to be done. I was forced to agree with all the information contained within the app, (including fuel level) before I was given the code to obtain the keys to visually verify the level of fuel in the tank. I was later charged for fuel.

Rating:

1.0

Horrible experience, the worst thing is I still haven’t received my deposit back!!

Rating:

5.0

Drop off location was great person was helpful and very nice

Rating:

1.0

Called this location a few times, no answer, and the mailbox was full. Location is a one-way in, one-way out.

Rating:

4.0

Dolly was broken from seal when we arrived and there was no phone number to call so we are trying to avoid being charged

Rating:

5.0

Fantastic

Rating:

5.0

Nothing. It was perfect

Rating:

3.0

Had a check engine light on truck, other than that it was flawless and experience was good, zero complaints. Mileage was compensated for the check engine light, being that it was emissions related.

Rating:

3.0

I returned the truck 2days early and drove approximately 30 miles over the given amount. It would have been nice if I hadn’t been charged for those few miles when U-Haul was given back 2 additional days to rent their truck sooner.

Rating:

5.0

She is so sweet and helpful.

Rating:

5.0

Danielle (I believe that is her name) at the front desk was extremely helpful! Excellent customer service!! Thank you!!

Rating:

5.0

Very nice to deal with

Rating:

5.0

Very helpful….

Rating:

3.0

The worker arrived to work late. But she was very knowledgeable and professional. The lateness just put me behind schedule with my hired movers.

Rating:

5.0

Great customer service

Rating:

5.0

Julz who I rented the Uhaul from had exceptional customer service and the rental went seamless. I will be using Uhaul again and recommending for anyone moving.

Rating:

1.0

I returned the truck right over 3/4 tank and let the office lady know I had issues with the gas station pump shutting off numerous times like the truck was full. She said that she would have the driver take a look and call me back. No one called and next thing I know there is a fuel charge of $66.68 on my credit card. That is horrible customer service and robbery. My concern should have been followed up on and not swept under the rug. They are a shady location and I will never use them again.

Rating:

3.0

Uhaul smelled of fresh cigarette smoke in both the main cabin as well as the trunk. I am still confused on how I was quoted one price online when I reserved the vehicle and paid about $40 more once I picked the vehicle up.

Rating:

5.0

High 5

Rating:

5.0

High 5 TOP notch crew.. Best experience with uhaul ever. Knox Relocation Services LLC 618 670 8119

Rating:

5.0

Great customer service. We were late in picking the truck up and you made it easy to put in a new reservation and get moving.

Rating:

4.0

I had a little trouble finding the location because the name of the drop off wasn’t on the storefront. It was a different name. Other than that, the office girl was very quick and helpful and it was an easy drop off.

Rating:

4.0

Friendly personnel, easy to use. Had trouble with website. Man at the desk very helpful.

Rating:

1.0

The woman handling rentals was unprofessional and rude. She attempted to give us a truck that was clearly on its last leg, motor clicking and would not make it up the small hill to leave the parking lot adjacent to the Uhaul location. When we returned it immediately, she pulled out keys to a different truck before I finished my sentence, indicating she knew the truck she gave us wasn’t fit to drive but she tried giving it to us anyway (I can only assume because we had questioned why she needed as much information as she requested and why she was taking images of the DL on what appeared to be a personal cell phone - simple questions, I would’ve thought). When I had to call back to unfortunately extend the rental, we were not met with any more helpful attitudes. Not only will I not be using this location in the future, I will be sure none of our friends or family make the same mistake.

Rating:

5.0

Only thing I would say is have more open bed trucks available

Rating:

4.0

Done with uhaul

Rating:

5.0

Better store front signage would be appreciated. Had to find strictly by address number, then tentative that occupied. Lady was very nice and helpful once location was confirmed.

Rating:

4.0

Only want to say Thanks, and see you again soon

Rating:

5.0

Excellent staff and service.

Rating:

3.0

Might want to move the key box to an easier accessible location, grease the locks so they don’t rust and stick badly, and get the fire zone marked so others don’t park there and have to come back in the middle of a move so the car doesn’t get towed. Just adding up those miles we get charged for. And for the love of all that’s holy, fix that horrible excuse for an app. This would have gone a lot smoother if it worked.

Rating:

4.0

Entire process went extremely smooth. Staff member very friendly. Chilean and welcoming business. Thank you!

Rating:

1.0

Came into the office of screaming and cursing in the back room with a couple of teenage kids, sitting up front yelling at their parents to stop fighting. That was on the pick up. Very unprofessional and they have no business representing your company. The drop off was horrible. There was no one around at 5 PM to receive the trailer. Once someone came out, they told me to back down and around the corner to drop the trailer off. Finally when I was done on hooking it, the guy came back and said will email you all the paperwork. Another horrible experience.

Rating:

4.0

When picking up the van, its front tire was quite flat, with a warning appearing on the dashboard. The manager recalled knowing the issue but apologized it had not been fixed prior to our rental. They asked if I minded finding a gas station to pump it up and that if it continued to be an issue to call them and they will send someone to fix it. By the time I located a gas station with functional air I had used up >30 minutes of my short booking time. Thankfully, we completed what we had planned early and could return the van in time. The manager was apologetic again and was otherwise very professional and helpful. The van was generally clean, although there was still dog hair all over the passenger seat - presumably from the previous renter. Not a big deal though. Van drove nicely.

Rating:

5.0

Better pricing than some of the other locations, and I was in and out quickly

Rating:

1.0

They moved, I couldn't find their new location. Finally called them, to find out where they were, he said they had moved to a strip mall, "near the end next to Sally's nails"). No sign on the building, no U-Haul trucks out front to indicate there was an office there, The people were great, no problems with the vehicle or the rental, but it would really help if they werent hiding the office.

Rating:

2.0

Hard to find location without easy to see signs for where it is hidden behind the other stores fronts

Rating:

4.0

Continue good customer service

Rating:

2.0

I set up my pickup for 2:30 but whoever had the truck before ran over so I got pushed back 2 hrs which left me alone to move with no help

Rating:

5.0

Teller was nice and helpful

Rating:

5.0

Quick and simple process and I had a great experience. Only area of improvement could be with quicker times for the alternative contact to receive a phone call so that the check in process can be completed more quickly.

Rating:

5.0

Update your new Chouteau address. Our various searches pulled your old address. I'd also suggest better signs at the new location. No one knows you're there. The young man at the Chouteau store was Awesome.

Rating:

5.0

My gal was above and beyond helpful. Even went out of her way to save me another hour round trip the next day!!!

Rating:

5.0

Welcoming, respectful, took time to explain everything.

Rating:

4.0

Great customer service

Rating:

4.0

Not so expensive.

Rating:

5.0

Hands down this is the best place to rent any uhaul equipment