Customer Reviews for Choctaw Jim's
(U-Haul Neighborhood Dealer)

90 reviews

10564 Campbellsburg Rd   Campbellsburg, KY 40011

(502) 532-8327

Office Hours

  • Mon-Tue: 11 am–6 pm
  • Wed: Closed
  • Thur-Fri: 11 am–6 pm
  • Sat: 10 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(502) 532-8327

10564 Campbellsburg Rd
Campbellsburg, KY 40011

Services at this Location:

Office Hours

  • Mon-Tue: 11 am–6 pm
  • Wed: Closed
  • Thur-Fri: 11 am–6 pm
  • Sat: 10 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

judy doll 
Rating:
5.0

The trailers could have a jack on them so a person doesn’t have to lift that heavy trailer tongue and mess their back up.

Roger Freeland 
Rating:
5.0

Awesome people, great service!!

Thomas Hanner 
Rating:
5.0

Nice people

Stephen Pollard 
Rating:
3.0

It took 45 minutes to check in and get the truck. The site was very cantankerous. The vehicle was very nice and a great value for the price

Brittany Mullins 
Rating:
3.0

Customer did not leave a comment.

Carl Hall 
Rating:
5.0

Customer did not leave a comment.

Brian Ball 
Rating:
3.0

Took over 45 minutes to get truck because no one was there, had to use 24/7 system

Stephen Casper 
Rating:
5.0

Customer did not leave a comment.

Robert Nace 
Rating:
4.0

Customer did not leave a comment.

Larry Baker 
Rating:
4.0

Customer did not leave a comment.

Teresa Perkins 
Rating:
5.0

Very easy process and friendly location.

William Sanders 
Rating:
5.0

Customer did not leave a comment.

Richard Chandler 
Rating:
5.0

Nothing! Quick, friendly service!

elizabeth thompson 
Rating:
5.0

Excellent service!!!!

edward louden 
Rating:
2.0

I was not happy when my original pick up in La Grange transferred me here, plus was not open when I arrived.

Jacqueline DeBerard 
Rating:
5.0

Customer did not leave a comment.

Benjamin West 
Rating:
5.0

Customer did not leave a comment.

Joseph Dixon 
Rating:
1.0

Waited over an hour to pick up which put us way behind

Roy Smith 
Rating:
2.0

Customer did not leave a comment.

Penny Starkel 
Rating:
1.0

If I could give this zero stars I would! Inside of the cab was covered in mud. Truck barely ran - had a service engine light on the whole time. It was supposed to be an in-person pickup, but we got there and the place was locked up (including the gates being chained shut). Took me more than an hour and two calls to customer service to retrieve my truck. Self pickup process was tedious, missing critical information (like what to do with the lock on the back of the truck), wouldn't let me choose a drop off location closes to my home and required you to type in the same information multiple times and re-input lots of personal information, DL, etc. that was already submitted with the original authorization request.

Jennifer PLEMONS 
Rating:
5.0

I can't think of anything. helpful and friendly staff. Made the whole process very easy.

Matthew Corbett 
Rating:
5.0

Excellent transaction. Quick pick up and drop off. Can’t complain one bit.

Robert Shipp 
Rating:
1.0

No one showed up till 10.40 then had me relaying messages from sell person to another client, which got upset and left. Had no one to show us how to get it hooked up right, took us 1 hour. We figure it out on our on. Disappointed with u haul and place we pick up.

Tammy or joe Evans 
Rating:
5.0

Customer did not leave a comment.

Patrick Marsh 
Rating:
1.0

Waited over an hour for someone to show up to give me my truck. Showtime was 10:00 am and the Uhaul affiliate did not show up until 10:53. She related Uhaul never notified her of the change. My move was delayed considerably.

Brian Johnson 
Rating:
5.0

Good customer service.

michael qualls 
Rating:
5.0

They were excellent

Sarah Mattingly 
Rating:
5.0

The lady that took care of me was extremely friendly, and got me on my way in minutes. I will definitely do business with them again.

Daniel Claymon 
Rating:
5.0

the UHaul Associate in Eminence KY had nothing to rent to us however he took the time and called other locations and found what we needed. Great customer service, above and beyond.

hilma johnson 
Rating:
5.0

Customer did not leave a comment.

Joyce Patrick 
Rating:
5.0

Customer did not leave a comment.

Anne wagner 
Rating:
5.0

Great people

Robert Prater 
Rating:
3.0

Customer did not leave a comment.

Robert Underwood 
Rating:
5.0

Customer did not leave a comment.

Michael Huff 
Rating:
5.0

Customer did not leave a comment.

Leanne Clemons 
Rating:
3.0

Customer did not leave a comment.

Jeremy Wright 
Rating:
5.0

the staff went above and beyond to help me ... thank you

KEVIN WATTS 
Rating:
5.0

Customer did not leave a comment.

Brandon Sams 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PEYTON 
Rating:
4.0

Fuel was on 3/4 tank when returned I am being charged for the difference of 4 gallon. Was supposed to be tax exempt.

HENRY COUNTY BANDBOOSTERS 
Rating:
2.0

The owner was kind of clueless. She had trouble running the computer to check-out my truck.

Matt Salmons 
Rating:
3.0

Customer did not leave a comment.

James Holcomb 
Rating:
4.0

Customer did not leave a comment.

Angie Morgan 
Rating:
3.0

To High On Daily Charges...

teresa vincent 
Rating:
5.0

Working with Michelle was quite pleasant, and she made dropping off the trailer a breeze. Highly recommend this location

michael sullivan 
Rating:
4.0

Customer did not leave a comment.

Allan Waters 
Rating:
5.0

Customer did not leave a comment.

Michelle Griffith 
Rating:
5.0

Customer did not leave a comment.

Jim Hickey 
Rating:
5.0

SUCH WONDERFUL PEOPLE THAT WORK THERE I APPRECIATE EVERYTHING SHE DID FOR ME THANK YOU SO VERY MUCH

ROSEMARIE EVANS 
Rating:
5.0

Customer did not leave a comment.

Meghan Whitaker 
Rating:
5.0

None at this time... Why fix something if it isn't broke right? The customer service was very admirable.

Heather Foster 
Rating:
3.0

Truck was under powered very bad mileage 4.8 ? Super shitty especially when they said 12 miles per gallon I spent $242 in gas to drive 803 miles . Trailer light were non working , 2 hour wait time for repair tech 2.5 hours to fix put me very behind With leaving time

STEVE DZIWIRSKI 
Rating:
5.0

Customer did not leave a comment.

BOB COOK 
Rating:
5.0

Customer did not leave a comment.

Kymberly Queen 
Rating:
3.0

The Express check in option helped immensely ?? Thank You

Randall E Bos 
Rating:
3.0

Customer did not leave a comment.

Julia Burgess 
Rating:
5.0

Customer did not leave a comment.

TERRY PETREE 
Rating:
3.0

Customer did not leave a comment.

debra fitzgerald 
Rating:
5.0

Excellent staff very helpful kind courteous and knowledgeable

Michael Zipperer 
Rating:
4.0

The location had technical issues that prevented me from receiving a printed receipt. U-haul needs to update the store's hours of operation

Brandon Jackson 
Rating:
5.0

Kim is awesome

James Ely 
Rating:
5.0

Don't wait a week to give me a bill other than that every thing else was fine. I would use you again if needed.

PHILLIP WHITE 
Rating:
3.0

Need faster service

ALFREDO GOMEZ 
Rating:
5.0

Michelle was knowledgable and very helpful. I will send her many customers! Thank you, Ken Jones

KEN JONES 
Rating:
4.0

Customer did not leave a comment.

MARY MIELCZAREK 
No reviews have been submitted for this location.

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