Comentarios de los clientes para Chocolay Ace Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Chocolay Ace Storage

Clasificación general:

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KIRKALLAN J.
Clasificación:

Just wanted to say this, live and learn. Two out of four items had bad damage with how rough the trailer had towed. Tried everything to secure and nothing worked. Probably would not rent a cargo trailer again.

Josephanthony D.
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Sell beer

Carrie N.
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The truck was dirty in the cab and also the cargo area. It only had an eighth of a tank of gas in it When I picked it up so I had to put Fuel in it before I could do anything. THAT was very frustrating.

Tamara H.
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Mobile pick up is terrible! It took forever and I needed references and additional proof of identification that I wasn't told to bring beforehand.

Scott T.
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El cliente no dejó un comentario.

GREGORY LAWRENCE W.
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El cliente no dejó un comentario.

ELIZABETH L.
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El cliente no dejó un comentario.

DENNIS D.
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Steve the attendant was excellent service

Debby L.
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El cliente no dejó un comentario.

Alex E.
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Pick up was awesome steve is great, whoever answered the phone when I needed to make a correction to my bill needs to be fired, hung up on me 4 times told me he is to busy to help fix their own mistake.

Lauren V.
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I was charged for a full extra day of service. I returned the truck hours before I was required to.

WALTERAUGUST A.
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El cliente no dejó un comentario.

RANDY M.
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The people here were extremely helpful. The young man who waited on me went out of his way to make sure I had everything I needed.

Elijah P.
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This was a great experience and I will be back!!

Kelly N.
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Overall, experience was ok. I did pre-check in order to save time which was frustrating on your mobile website. Had to enter information 3 times. Then, when I went to pick up, the uhaul system was updating for 30 minutes, then would not work. It was not the fault of the workers. Their computer and DOS system is from the stone age. They had to enter my information again after I already did pre-check on the tablet because the computer at the desk needed a system restore. Waited almost an hour. The vehicle was dirty inside and out. I accept bugs and dirt on the outside, it is a moving vehicle. I get it, but the inside needed to be cleaner. Especially with our current radical covid situation. I guarantee it was not cleaned or sanitized. The older gentleman who helped us was very professional and apologetic. I would recommend simply because we need this facility in our neighborhood. It is a very convenient location.

THOMAS ANDREW K.
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El cliente no dejó un comentario.

Chris M.
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El cliente no dejó un comentario.

Jacquelyn M.
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Agent went above and beyond. Very easy to deal with

Sierra G.
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Dolly was missing from truck when we picked up after store closed. Had to go to different store nextnday

ANDREW FREDERICK B.
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Steve at ACE Chocolay couldn't have been a bigger help!!! He was awesome to deal with. He fixed an issue we had so I would highly recommend this location.

Noah A.
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El cliente no dejó un comentario.

James B.
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El cliente no dejó un comentario.

Joshua S.
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The appliance dolly I had requested was not provided. I really really needed that, if I had known ahead of time I would have rescheduled to a day where it could have been provided. I spent 40 minutes on the phone trying to trouble shoot a problem they had no way of realistically fixing.

JOHNLOWELL W.
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El cliente no dejó un comentario.

Hannah H.
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El cliente no dejó un comentario.

Lisa H.
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Excellent customer service, very helpful for my first time renting from U-haul. Would use them if needed again!!

RUSSELL M.
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Excellent service and the haul was without a hitch. Thank you U-Haul you made our move!!

Mark M.
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El cliente no dejó un comentario.

Geoff W.
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El cliente no dejó un comentario.

Mark M.
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El cliente no dejó un comentario.

Allen F.
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El cliente no dejó un comentario.

Brett S.
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El cliente no dejó un comentario.

carl T.
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pay me back what I overpaid, please

John B.
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Very friendly service.

Peter W.
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El cliente no dejó un comentario.

Annette Y.
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Dolly was not in the truck that I rented.

William R.
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El cliente no dejó un comentario.

Kevin S.
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None of the 3 power points worked for charging my phone or for my Magellan GPS. and the right front tire was wearing unevenly the outside 3 inches where 95 % bald the truck also pulls to the right. other than that it was fine.

Paul H.
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Staff was excellent, applying social distancing and minimizing human contact during coronavirus outbreak

Dennis S.
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El cliente no dejó un comentario.

Anthony M.
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El cliente no dejó un comentario.

Klint M.
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It took an hour and 5 minutes to get the uhaul checked out. There was only one person in front of me when I got that and the guy working the desk told me it was a uhaul system problem and that he was about to walk out on uhaul. It literally took me longer to get the uhaul checked out then it did for me to load move and return the truck. The guy was present enough but it was a very frustrating experience.

Tami B.
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El cliente no dejó un comentario.

Nicholas W.
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El cliente no dejó un comentario.

Travis E.
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El cliente no dejó un comentario.

Lawton H.
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El cliente no dejó un comentario.

Tracey C.
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El cliente no dejó un comentario.

sherrie R.
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El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

Linda B.
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The guy at the Ace Harvey Location did an excellent job assisting us. Would definitely recommend renting a uhaul at this location!! Great Job! Would like to mention his name but did not get it.

Ryan U.
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Should definitely have some winter tires. I got stuck 3 times in the 19 miles I went. We live in a bad climate for summer tires in the middle of winter.

Tracy S.
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The actual pickup of the trailer took an extremely long time with the clerk entering of information into the UHaul system. (45 minutes - 1 hour) I reserved the trailer online at a location close to our residence, and on the day before we were to pick it up we received a phone call from the location of where we were to pick it up which was 84 miles round trip further away from where we are located. With the extra miles we had to travel to pick up the trailer and with the amount of time it took to pick it up, we spent a good part of our day just getting this trailer back to our residence. Perhaps additional training would help the clerk. Also would recommend a better system to alert customers of pickup locations ahead of time.

William D.
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El cliente no dejó un comentario.

JOHN F.
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Steve is very helpful and can always answer all my questions.

Christopher D M.
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Always friendly and efficient.

robert T.
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Inspect your trailers from top to bottom and underneath, upon each return of them.

Cory H.
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Best place to rent from and great and friendly people.

RUSSELL H.
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El cliente no dejó un comentario.

James B.
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El cliente no dejó un comentario.

SCOTT V.
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Had a flat tire

Wayne M.
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El cliente no dejó un comentario.

Steven S.
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Very clean truck with super low miles, very helpful staff and quick transaction, thankyou for the great first experience!

David S.
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Reservation system is sketchy. Depending on availability doesn't cut it . Had to switch reservation at last minute because truck wasn't available for time I made reservation for. Hours at location are limited and truck was late for delivery and help was nice but over extended

Stuart S.
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This U-Haul location is co-located with an Ace Hardware. It is a pleasant, well-supplied location with awesome staff, and I try to patronize it at every opportunity. It is a perfect U-Haul location, and if transport is needed in the future, I will certainly utilize their service.

Lynn B.
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El cliente no dejó un comentario.

Richard B.
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The gentlemen who took care of my order was most accomodating

John W.
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The problem I have is they tried to send me 40 miles out of my way to drop the trailer when there was 3 locations in Lansing to drop the trailer less then 2 miles from my hotel I paid the 31.00 dollars but not happy about it

Thomas F.
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El cliente no dejó un comentario.

Pauline F.
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El cliente no dejó un comentario.

Larry P.
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El cliente no dejó un comentario.

Jeff B.
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El cliente no dejó un comentario.

Debbi H.
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El cliente no dejó un comentario.

Jeri K.
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El cliente no dejó un comentario.

Sheree D.
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El cliente no dejó un comentario.

Elizabeth B.
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El cliente no dejó un comentario.

JAMES H.
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No improvement necessary. Very helpful dealer, the truck was great-clean ,well maintained and just right for our needs.

lisa D.
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I appreciated the notice that uhaul gave me when you had to change my pickup location and the extra miles made up the difference.

Nicole T.
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Steve was great and the main reason behind my rating! He took excellent care of us and went above and beyond to ensure everything was safe and good to go. Seriously, it's hard to find people like him, he seems to genuinely care about his customers. Please, please make sure to take care of him the way he does his customers!

Robert L.
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Sweep the trailer out before handing it off, also ensure that the handlers have enough help to do the jobs quickly.

Joan L.
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El cliente no dejó un comentario.

Dennis S.
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I am disappointed with my experience the vehicle I reserved was not available st the location I chose.u haul wanted me to go to another location 20 minutes away the vehicle I ended up with filthy cigarettes ashes bugs on windshield dirty.i will never rent from uhaul again. This was not the fault of where I picked up. Ben the regional manager finally relented he wanted to charge for the larger truck.

Brian M.
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El cliente no dejó un comentario.

Gayle B. | Reservation |
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Salesman was very informative and very nice. The unit was clean and the grounds nicely done

Janet S.
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El cliente no dejó un comentario.

Scott L.
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El cliente no dejó un comentario.

Lorri K.
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Brandon at Chocolay Ace Hardware in Harvey, MI waited on us and he was extremely professional and very helpful!

Angie D.
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Customer service was excellent!!

William G.
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El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Cameron H.
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The customer service rep behind the counter was absolutely rude just pointed to the sign and told me to walk away. Will not come back here and will definitely be posting things online to make sure people never come back here

Cory H.
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this location was the cleanest then any other place and the customer service is amazing and the service is great. I highly recommend this location to any or to anyone.

Randy M.
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El cliente no dejó un comentario.

Vicki D.
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Took almost a hour to pick up. I was 2nd in line after they opened. Van was not clean especially the windshield. But the staff there are very nice!

Tom B.
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Everything was very good very nice personal and helpful steve did an outstanding job to get me moving i would recommend my freinds to go to him.

HARVEY G.
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El cliente no dejó un comentario.

KAITLYN S.
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El cliente no dejó un comentario.

Martha G.
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El cliente no dejó un comentario.

James L.
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El cliente no dejó un comentario.

WAYNE S.
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Steve at Ace was very professional. Would use them again--

Candace R.
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Very satisfied, clerk was proficient and ensured all questions were asked and came out to look at truck when requested prior to leaving the lot. I will do all my future rentals with this location.

JAY S.
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El cliente no dejó un comentario.

ASHLEY E. | Overall Experience |
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My husband and I worked with Steve during our relations with ACE. Steve demonstrated the ultimate customer care and I highly recommend that you consider him for promotion.

Matthew S. | Overall Experience |
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Great location and excellent service!

KRISTEN R. | First Impressions |
Clasificación:

Great service, great people and so thankful two units were available for ME!! Thanks for all your help!

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