Customer Reviews for Chisago Hardware LLC
(U-Haul Neighborhood Dealer)

232 reviews

10680 South Ave NE Ste A   Chisago City, MN 55013

(651) 400-8733

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(651) 400-8733

10680 South Ave NE Ste A
Chisago City, MN 55013

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott U. 
Rating:
5.0

The phone order at corporate gave the incorrect return address. I finally found qualified help at a Kansas City suburb establishment that actually knew what they were doing and provided help.

Dan J. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

DEBRA D. 
Rating:
5.0

Customer did not leave a comment.

Kent E. 
Rating:
4.0

some tail lights did not work/make sure all lights work before leaving rental store. otherwise happy with the service.

Terry A. 
Rating:
5.0

Customer did not leave a comment.

LANCE S. 
Rating:
5.0

Great customer service at this location

MICHAEL S. 
Rating:
4.0

I had my truck rental to be picked up in Centerville. They texted me 3 hours before pickup that I had to go to a different location 30 miles out of the way, which results in more gas used and more miles tacked on. Very inconvenient. Never going with Uhaul again. If someone rents a truck and it's not back by the time it's suppose to be, charge those people for the next rental as well.

MATTHEW M. 
Rating:
5.0

Very friendly family owned.

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN A. 
Rating:
3.0

Customer did not leave a comment.

BRADY H. 
Rating:
5.0

They were super nice to me and got me on the road nice & quick

JAMES M. 
Rating:
5.0

Phenomenal, as expected. Precisely the reason I rented from local hardware rather than large corporate outfit. Thanks, Mark!

Joshua Y. 
Rating:
4.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Well organized. It made check-out go very smooth and fast!

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
3.0

Customer did not leave a comment.

Alisa F. 
Rating:
5.0

Good overall experience....

LAURA L. 
Rating:
5.0

Customer did not leave a comment.

REBECCA F. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY U. 
Rating:
5.0

I know in the past I have rented a U Haul trailer and could drop it off at the closest dealership to my final destination with out a charge. I wish you still had that policy. That being said I still will return to you when I need a trailer. Thank You

DANIEL W. 
Rating:
4.0

When someone wants to rent a 15 or 17 foot truck - then give them that truck. Don't get them a 26 foot truck which is like driving a semi truck. I'll rent from home depot next time. I also was given several different quotes and had no clue how much this was going to cost. The whole process was horrible

NICOLE K. 
Rating:
5.0

Customer did not leave a comment.

KARI A. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY JUDSON V. 
Rating:
5.0

Truck was clean, drove well and had a lot of cargo capacity.

KEVIN G. 
Rating:
4.0

Customer did not leave a comment.

Danette P. 
Rating:
5.0

Customer did not leave a comment.

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

cheryl B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

daniel H. 
Rating:
5.0

Customer did not leave a comment.

cheryl B. 
Rating:
5.0

The staff were really nice however one of the tires didn't have the greatest tread on the 5x8 trailer.

Adam G. 
Rating:
3.0

Personnel were friendly and helpful, but, the trailer itself was in very poor condition. Both tires were bald and the bearings were loose on the passenger side tire. I was travelling 6+ hours with this trailer, thank goodness it wasn't snowing! That thing was dangerous. The trailer itself was dirty inside.

Elizabeth O. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA T. 
Rating:
1.0

We drove 40 extra miles 1 way to pick up the uhaul because they didn't have it at the location that I booked it at originally. When we got back with the uhaul and opened it up, there was marijuana all over the back of the uhaul. This is an illegal substance and would have been on all of our stuff moving so my husband swept it out. There was a bunch piled up underneath the dolly that was hooked to the truck so he removed it and made sure there wasn't anything left in there so our furniture did not smell like marijuana after sitting in the truck overnight. We called Chisago Lakes Hardware and notified them and he said just to clean it out, that it's almost legal in their state. We drove it through WI and through counties that are more strict. Then looking, there was some in the cab as well in the carpet. When we brought the uhaul back, the guy charged us for removing the dolly and charged us for some of the extra mileage for having to drive 40 min out of the way. And told us that it was our perogative to clean the marijuana out of the truck and that we didn't have to do it so he had to charge us for the dolly even though it wasn't used. Very disappointed in this service. Not only did we have to clean out somebody's rather large illegal mess in the uhaul before we could use it for our furniture and kids things, but then we got charged extra...and the guy seemed to completely blow me off stating it wasn't a big deal, he smokes it and it didn't have to be moved before we used it if we didn't want to.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

jedadiah N. 
Rating:
5.0

Customer did not leave a comment.

angie G. 
Rating:
5.0

Nothing comes to mind.

Matthew M. 
Rating:
5.0

Outstanding customer service! Could not be happier with the help I received at Chisago Hardware LLC! Would absolutely recommend this site to anyone in need of a rental! Thank you!

Cory L. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn N. 
Rating:
5.0

Frankies is a great group of people to work with!

brian T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

Customer did not leave a comment.

charles S. 
Rating:
2.0

I was charged for gas after I filled it back up to where it was

KORRINE N. 
Rating:
5.0

Customer did not leave a comment.

lnyette E. 
Rating:
5.0

The people at Chisago Hardware were great in assisting me in making the reservation and checking in when I picked up the trailer. I had problems doing the online check in ahead of time with the website. The website was not cooperating and I wasn't able to do what it said that I could do ahead of time. I am not technologically illiterate.

jame H. 
Rating:
4.0

Troy is a great to work with.

Steven Y. 
Rating:
5.0

Customer did not leave a comment.

peter K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

YER T. 
Rating:
5.0

Friendly, professional and quick to help me get in, grab my rental and out the door.

Darrell R. 
Rating:
5.0

Customer did not leave a comment.

DINA P. 
Rating:
4.0

Customer did not leave a comment.

ROGER H. 
Rating:
5.0

East drop off location and very responsive.

Tyler G. 
Rating:
3.0

Customer did not leave a comment.

Leroy J. 
Rating:
5.0

Always great service!!!

connie B. 
Rating:
5.0

The owners here were awesome and easy to work with. Mark is a tremendous guy. I would absolutely recommend him to anyone in our area.

MITCHELL P. 
Rating:
5.0

Customer did not leave a comment.

LANE D. 
Rating:
5.0

Cheerful and efficient team both pick up and return! Effortless check out and check in! Thank you!

Katharine M. 
Rating:
5.0

Wonderful place and people! Great customer service, kind and so so helpful.

Greda N. 
Rating:
3.0

Need to maintain the truck better engines not up to my standards

David K. 
Rating:
5.0

Staff was very helpful and very personable.

GARY J. 
Rating:
4.0

Better communication between location and customer service rep who answers the uhaul phone number which is not the location number. The uhaul phone service rep should have the same information as the location offers

Marie P. 
Rating:
5.0

All Good

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
5.0

Solid trailer! It worked well for the time we had it.

Mark M. 
Rating:
5.0

Quick and curtious

lisa B. 
Rating:
4.0

Work the bugs out of the return Rental process

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Mende M. 
Rating:
5.0

Customer did not leave a comment.

Rachael H. 
Rating:
5.0

Customer did not leave a comment.

mitch A. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

None guy was friendly kind and helpful.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

brenda F. 
Rating:
5.0

Customer did not leave a comment.

heather E. 
Rating:
3.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

CherLue L. 
Rating:
4.0

Customer did not leave a comment.

Bradford P. 
Rating:
3.0

We did mobile drop off when location was closed.

Preston D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

Customer did not leave a comment.

gerald D. 
Rating:
4.0

Messy location, But, the employees very welcoming. :-).

Jacob C. 
Rating:
3.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Terra O. 
Rating:
5.0

Customer did not leave a comment.

TIM W. 
Rating:
5.0

Customer did not leave a comment.

Elna S. 
Rating:
5.0

Customer did not leave a comment.

Clark F. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

William U. 
Rating:
4.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

melinda H. 
No reviews have been submitted for this location.

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