Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was chocolate drink on the steering wheel, a little sticky and looks like someone had their hands wet in juice when they operated the radio and even the cupholders need to be cleaned with wipes. But the interior flooring and all was vacuumed.
Galvin D
Rating:
5.0
Customer did not leave a comment.
MICHELYN V
Rating:
5.0
Customer did not leave a comment.
Michelyn V
Rating:
3.0
Customer did not leave a comment.
Youssef Y
Rating:
5.0
Equipment was brand new, extra clean and easy to hook up, Dealer was extremely helpful and the check-in process was simple and efficient,
Bob G
Rating:
5.0
Customer did not leave a comment.
George F
Rating:
5.0
Chichester Car Care picked up our truck over 40 miles away from Chichester.. Went above & beyond in providing excellent service.
Ross A
Rating:
3.0
Your no contact, check in and check out process is a pain in the a$$
I would avoid this in the future whenever possible.
KEITH N
Rating:
5.0
Customer did not leave a comment.
RUSSELL L
Rating:
5.0
Easy check-in + courteous and friendly.
Gerald O
Rating:
5.0
Customer did not leave a comment.
Russell B
Rating:
5.0
Customer did not leave a comment.
Matthew O
Rating:
5.0
Not a thing great folks to deal with
DONALD C
Rating:
5.0
Customer did not leave a comment.
CARL S
Rating:
4.0
Customer did not leave a comment.
Warren S
Rating:
4.0
Staff was friendly and helpful. We did the paperwork and looked at the truck together, going over the truck before I left. Appreciated the friendly welcome from their dog too.
Jennifer M
Rating:
5.0
Customer did not leave a comment.
carl s
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
Customer did not leave a comment.
Bill D
Rating:
5.0
Customer did not leave a comment.
Danielle F
Rating:
5.0
Customer did not leave a comment.
Sally W
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Allow clerk to be able to tell the customer the final cost of the rental in person, not only by email.
raymond g
Rating:
5.0
Customer did not leave a comment.
Clint L
Rating:
3.0
Truck was not there, we had to drive else where to pick one up, this created numerous problems, we were late returning the truck the next day , due to this problem. Billed another day etc. Things not explained well at all....Will not use UHaul again, have recommended to others before, as I am a property manager for multiple units in Warner, Pittsfield, Derry area...I, will recommend other providers going forward.
Dave R
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
5.0
seats were very comfortable - great ride - thank you
Paul D
Rating:
4.0
Customer did not leave a comment.
Walter D
Rating:
4.0
When I picked up the trailer I needed an adapter to go from 4 pin in-line to a round fitting that my truck is equipped with, I carry the adapter. The UHaul Dealer didn’t.
Rip K
Rating:
3.0
Better Signage to show location
douglas j
Rating:
5.0
Nice people
Sarah A
Rating:
3.0
Had to turn around as signage not clear for the destination
Rating:
4.0
Customer did not leave a comment.
Craig K
Rating:
4.0
Unfortunately had to drive a half an hour in the opposite direction to pick up the trailer from the original place that the rental was made
JOHN P
Rating:
4.0
Conveniently located right on the main route.
Liam S
Rating:
5.0
Customer did not leave a comment.
Harold T
Rating:
5.0
Customer did not leave a comment.
Gary M
Rating:
5.0
super nice people, great equipment
Donald R
Rating:
5.0
Customer did not leave a comment.
William D
Rating:
3.0
Please check that gas tank has been truly filled! Cost me $16.00 more for gas refill than last rental 2 weeks ago for same equipment, only 10 miles more this trip. Gauge at "full" level at pickup, but not above full level as other times. I offered to show receipts to validate difference...should be required.
noreen p
Rating:
5.0
Customer did not leave a comment.
Darcy M
Rating:
3.0
Customer did not leave a comment.
DEANNA D
Rating:
3.0
Customer did not leave a comment.
nathan l
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
5.0
Very friendly and helpful
Thomas R
Rating:
4.0
I dropped off the equipment when the location was closed.
Gerald O
Rating:
5.0
Customer did not leave a comment.
JEFFREY K
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Customer did not leave a comment.
Kali M
Rating:
5.0
Customer did not leave a comment.
Bruce M
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
1.0
Someone else used my email address so I cannot rate you
MARK C
Rating:
5.0
Customer did not leave a comment.
George K
Rating:
5.0
Customer did not leave a comment.
Nancy B
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Customer did not leave a comment.
Robert s
Rating:
4.0
Customer did not leave a comment.
John K
Rating:
5.0
Customer did not leave a comment.
MaryBeth S
Rating:
2.0
Customer did not leave a comment.
ron g
Rating:
5.0
Customer did not leave a comment.
kristi s
Rating:
5.0
Customer did not leave a comment.
Ronald L
Rating:
3.0
Customer did not leave a comment.
Robert S
Rating:
5.0
Owners were very friendly
Vickie C
Rating:
4.0
Customer did not leave a comment.
EDWIN L
Rating:
5.0
Customer did not leave a comment.
Sean M
Rating:
5.0
Customer did not leave a comment.
Matt K
Rating:
5.0
The lady checking us out was the best! Very friendly - best ever U-Haul experience.
Craig L
Rating:
4.0
Customer did not leave a comment.
Debbie G
Rating:
5.0
Very friendly and professional.
FRANK E
Rating:
4.0
My gas was incorrecthe on my contractimeline. There was less than 3/4 a tank (in between 1/2 and 3/4 a tank) when I picked up and I took a photo to verify it but since the drop off location was closed on Sunday I could not dispute it.
