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Melanie K
Customer Reviews for Chicago Auto Exchange
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off instructions aren't clear or marked appropriately
Tenilya MFix your gate codesso that people want be getting locked out. And need 24 hour access
Devona BWebsite doesn’t show accurate open close hours especially since this is promoted as a 24/7 truck rental location. And I was misinformed of the amount to be paid for my rental and had my card charged twice. I’ll look into other alternatives to U-Haul
LADARREL BEverything was good nonething
LaSHAWN PTook 2 hours to find a truck we could use, then the truck ran horrible, the check engine light kept flashing. When we returned it they didn't seem to care.
Merton KHe was not able to give me my deposit back he said he didn’t take my money and he don’t have it to give back to me he sent me back to Waukegan I travel 68miles and got even worst experience with your employees terrible terrible services
SANDRA TVerify your contracts with actual mileage and gas FrFr.
Dierdre GLiterally no one there.
James TThe gentleman who assisted me was polite and respectful. I will utilize U-Haul at this location in the future.
Joseph TFriendly staff, clean truck and fair prices!
SOPHIE MDon’t ever get ur truck from this location! When I pick up the truck it was not full! Tank was almost empty! It was clean! Truck hasn't been serviced! Such as every time I would accelerate the vehicle would jerk/drag as if I wasn’t putting my feet on gas.! On way back to drop off the vehicle kept stopping like why would u give me a truck like that?! Dangerous and unsafe!
Shaniqua RHelpers were inept. Billions was confusing, making us unsure if the rental return was credited. The owner was fine but the outside help were clueless. Almost gave us the wrong trailer and they had no idea how to hitch up safely.
Denise HThe customer service was excellent. I checked out very easily everyone was courteous and friendly which made a very difficult easy. Returning was fast and simple without any problems. I would recommend this facility to my family and friends.
Talecia EDon’t know. The staff was very help
Michael BEveryone was super helpful and kind.
Juan RThe truck was not clean it was old turn Wheels loosen I would not go back to that one but the lady was nice
Tommie TI started attempting to rent a 10 ft truck from Dave's Pro Collision. The website directed me to a location in Crete, IL to finish the reservation. I spoke with the representative and rented a 10 ft truck as a one way rental, even though I planned to return the truck to Crete. 2 days later I received an email moving my rental to the Chicago Auto Exchange and changing my reservation to a 15 ft truck with an in-town reservation that would double the cost. I arrived at 8:30 to pick up the truck, but they did not know of the reservation and were not on site until 9:00. then I was told, that while there was a 15 ft truck there, I could not rent it at the one way rate. I spoke with a member of the national call staff and then the regional call staff. I was then given a 20 ft truck at the one way rate. I had no desire to drive a truck twice as big as I needed which also used more fuel. If you do not have the equipment available, DO NOT RENT IT!
Al DThe truck was clean but needed maintenance. It was difficult to accelerate and the engine was noisy.
Cherlyn RThe service was excellent and i don't think it can be topped the young lady that helped me was fantastic
Dale WFriendly staff
michael mI had reserved a utility dolly, but when I picked up the truck all they had was an appliance dolly which was too heavy for me to manipulate and did not have a wide enough base for what I needed to move. The business owner realized my dilemma and was kind enough to give me his personal dolly from Cosco, which also could be converted into a cart. It was aluminum and therefore lightweight, so it worked out more than perfectly. Thank you so much; you saved the day!
Polly FGreat service
ONeal MAppreciate the ability to return the rental 24/7
John S