Comentarios del cliente para Chevron St Marys

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Chevron St Marys

Grado total:

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Emily V. en

Grado:

First, I requested a pickup at a location near my home then it was moved to a different location. I was okay with that. Then, I get to the pickup location and they inform me that the furniture dolly I had requested online was not available And all they had was hand truck. A little irritating, but OK. Then, I get back to my house and get the truck lined up to where I need it to be and go to open the back of the truck and there is a lock on the door. I was never given a key. I called the pick up location to let them know that I’m going to send my friend to pick up the key and they inform me that they do not give the key out. I had to drive the U-Haul truck back to the pick up Location so that they could unlock the door for me. ADDITIONALLY, they never put the hand truck in the uhaul for me! I wasn’t offered any kind of discount or service recovery. They solely told me that I wouldn’t be charged the mileage from me driving back and forth to the pickup location. This took an additional hour out of my day. It was a huge inconvenience. And I still paid full price. What a waste of my time. Get it together. Terrible service.

Ed G. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

Great job

Patrick G. en

Grado:

El cliente no dejó un comentario.

Albert N. en

Grado:

The location is not the greatest but great place.

Larry C. en

Grado:

There was pet hair in the truck, the windows were dirty, had to clean truck prior to leaving. Mechanically it was great, no problems on a 3-day trip from AZ to MT.

Richard D. en

Grado:

The attendant completely screwed up by cross country rental. I then spent an hour on the phone trying to fix it and it never got changed.

David D. en

Grado:

None

Shawn C. en

Grado:

Nothing,everything wss perfect.Now how many people can say that about a rental company?

Susan F. en

Grado:

El cliente no dejó un comentario.

Jack V. en

Grado:

Unlock the box. I had to drive back to get the lock removed from the back door. 17 extra miles and a half hour lost. Mileage was credited but gas was not.

Kim F. en

Grado:

Pickup was good. Drop off... person was busy on phone. He said i could leave the keys and he would coose my order. I did not receive a receipt yet.

Lexie V. en

Grado:

El cliente no dejó un comentario.

Gayla M. en

Grado:

Very friendly personnel...I didn't feel like just the next customer. Timely in delivery of paperwork and vehicle. You should know that you have good employees at this location!

Jeannie S. en

Grado:

El cliente no dejó un comentario.

john P. en

Grado:

the staff were very helpful and responsive - equipment great

Alex S. en

Grado:

Employee was not very approachable

richard W. en

Grado:

El cliente no dejó un comentario.

phillip F. en

Grado:

Picked up a motorcycle trailer. When I hooked it up found left turn signal did not work. I told the attendant and was told to let them know upon returning trailer. When we had my dads bike on the trailer, the trailer vibrated with weight on it. The trailer has no brake lights or left turn. Told the attendant when I returned it, and they said okay. Dropped the trailer in the ready line.

Mike G. en

Grado:

El cliente no dejó un comentario.

Dariush A. en

Grado:

Very pleasant agent ,she cared for customers and was very experienced/ knowledgeable. Thank you

Brandon L. en

Grado:

El cliente no dejó un comentario.

martin G. en

Grado:

I had the worst experience that a Customer can have. To start off - I had reserved a 15' Box Truck and when I went to pick it up, the Cashier Employee (David) made a mistake and rented it to someone else. When I explained to him I needed that truck, as I have traveled from out of state and already planned my move around the vehicle and moving time, David yelled at me at the top of his voice "I don't give a fuck right now about this job or your fucking truck. I was diagnosed with Leukemia Cancer and you're not the one who is standing there with Cancer. I don't care bout this damn job - fuck you." There was a foreign man that appeared not to speak English - he just looked at me the whole time smiling like it was a joke. I told 'David' that he needed to calm down 4 times and to not tell at me, the customer. This was no way to treat your customers. I was so aggravated and irrate that I just took the smaller truck, knowing I would now in turn have to make 3 moves, opposed to the one with my initial reserved 15' Moving Box Truck. I will never utilize your services again and I will be letting anyone I know about my experience. I don't want anyone to go through this. This is not how you treat anyone, especially a Military Veteran. I truly hope to receive a call from the Owner of this establishment. - Martin Granados

ernestina B. en

Grado:

I booked used the 24/7. It took 20 min for the approval after I sent all picture and such. I tried to call in and it took 15 min on hold to speak to someone. I understand it beg of month so it’s busier so you should plan accordingly. Also the rent hours should be that hours not days. I had to pay a lot more than I should have because of this policy. These two things will make me think twice about renting with your company or recommending.

Neal E. en

Grado:

El cliente no dejó un comentario.

Richard L. en

Grado:

Trailer was in good condition except tires. They were high quality commercial type trailer tires, but three of the four were worn to the replace indicators.

martin A. en

Grado:

Renting the pickup was very easy and all went very well. We have rented at this chevron before and have always been pleased with the service and professional of the staff.

Jessica B. en

Grado:

Hold your reservation for the specific location that the customer books. They over book at two locations. I wasted half my morning trying to find a 26’ truck in town. What’s the point of a reservation if you give it to the customer ahead of me in line?

Jean D. en

Grado:

It was a bit confusing finding your office as it was in the gas station mart. However, your employee was paying attention, saw me & came up to help. She was very polite and handled the droo off quickly. We used the trailer to haul a motorcycle & it was great at a very reasonable price. Thank you for being there when we needed a trailer! We will use your company again.

Anthony J. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

El cliente no dejó un comentario.

Jesse E. en

Grado:

El cliente no dejó un comentario.